California Code of Regulations
Title 15 - Crime Prevention and Corrections
Division 3 - Adult Institutions, Programs and Parole
Chapter 1 - Rules and Regulations of Adult Operations and Programs
Subchapter 2 - Incarcerated Person Resources
Article 7 - Visiting
Section 3179 - Complaints Relating to Visiting

(a) Approved incarcerated person visitors, and visiting applicants may file a complaint with the institution head regarding department policies, staff decisions, and institution or facility procedures relating to visiting.

(b) Visitor complaints related to institution or facility procedures or staff decisions shall be addressed to the institution head. A written response shall be provided within 15 working days from receipt of the complaint. If dissatisfied with the institution or facility response or action, the reporting party may refer the complaint, with a copy of the institution or facility decision, to the director or designee.

(c) Complaints related to visiting shall be addressed to the director. A written response to complaints addressed to the director shall be provided within 20 working days from the date of receipt.

(d) All subsequent decisions made as the result of complaint and the reasons for the decisions shall be documented with a copy to the reporting party. Visiting privileges shall be promptly approved or restored when an investigation concludes that no violation of rules, regulations, or procedures took place.