Current through Register 2024 Notice Reg. No. 38, September 20, 2024
(a) Each traffic violator school shall post
its approved name and office hours at its primary business office, and any
branch business office(s). The office(s) shall be open to the public during the
posted hours. The person in charge of the office during the posted hours shall
be knowledgeable concerning the operation of the traffic violator school, shall
be authorized to provide information to the public concerning classes and fees
charged by the traffic violator school, and shall be able to provide detailed
information to any representative or contractor of the department or the court
concerning the operation and business records of the traffic violator school.
(1) At a minimum, each office shall remain
open during regular business hours.
(2) Regular business hours are defined as
being from 9:00 a.m. to 4:00 p.m.
(b) If the office is located in a free
standing building, a storefront, or a residence, the traffic violator school
name shall be posted on the front of the building. If the office is located in
a multi-business building, the traffic violator school name shall be posted in
an area common to all of the businesses and on, adjacent to, or over the entry
door to the traffic violator school office. Any sign shall contain lettering of
sufficient size to be clearly legible from a distance of fifty feet for an
outdoor sign and ten feet for an indoor sign. The department may make
exceptions to sign requirements to accommodate unique circumstances.
(c) Each traffic violator school's business
office or place of business, including any branch or classroom location, shall
meet the following structural requirements:
(1) The space the traffic violator school's
business office or place of business is authorized to occupy shall be more than
50 feet from the nearest building wall of another traffic violator
school.
(2) All other structural
requirements specified in Vehicle Code section 11202(a)(1).
(d) Each traffic violator school
shall maintain a telephone at its primary business office and at any branch
business office(s). The following conditions shall be met by each traffic
violator school:
(1) The telephone shall be
answered with the approved traffic violator school name.
(2) Each traffic violator school shall have
separate telephone numbers. No two or more traffic violator schools shall share
the same telephone number. The telephone number used by a traffic violator
school shall not be shared with any other business, unless approved by the
department.
(3) All telephone
numbers published in the department's list of traffic violator schools included
on the Occupational Licensing Lookup (OLL) pursuant to Vehicle Code section
11205(a) shall be operational and answered during the posted office
hours.
(4) If an automated
telephone system or an answering service is used during business hours and the
service or system is unable to answer questions regarding the traffic violator
school, a referral number shall be provided to the caller. The referral number
shall be operational and answered during the posted office hours and shall be
answered by a person with the knowledge described in subsection (a).
(5) If the traffic violator school is unable
to accommodate any prospective student, the prospective student shall be
referred to the OLL to select another traffic violator school. No traffic
violator school shall refer a student to any specific traffic violator
school.
(6) Answering machines
shall be utilized only during non-business hours or during a closure of the
office. If the closure exceeds one business day, the duration of the closure
shall be included in the message.
(7) No traffic violator school may use
California 900/976 numbers or any for-profit telephone lines.
(8) If an answering service is used to answer
the telephone numbers on the OLL, the traffic violator school shall provide one
direct number which is operational and answered during the posted office hours
for use by the department for contacting the traffic violator school.
(9) No traffic violator school shall
regionalize a telephone number to prohibit calls from outside of a defined
calling area.
(10) Any traffic
violator school representative who discusses enrollment with any potential
student shall provide the following information to the prospective student:
(A) The total fee for the course.
(B) What form(s) of payment are
acceptable.
(C) Any fees charged
for canceling or rescheduling a class.
(11) Any traffic violator school
representative who enrolls students in scheduled classes shall obtain
sufficient information to notify the students of class cancellations pursuant
to Section
345.41 of this Article. If a
student cannot be contacted by telephone, the representative shall obtain a
mailing address for the student.
(e) Each traffic violator school shall post
licenses as follows:
(1) Owner licenses shall
be posted in the primary business office in a location conspicuous to the
public.
(2) Operator licenses shall
be posted in the primary business office in a location conspicuous to the
public, except for public school providers in accordance with Vehicle Code
section 11202.
(3) Photocopies of
the owner and operator licenses shall be similarly posted at each branch
business office.
(f)
Each traffic violator school shall maintain on file in the primary business
office the current license of each instructor, including a copy of the
temporary permit if no permanent license has been issued.
Note: Authority cited: Sections
1651,
11202(a)(2)
and
11219,
Vehicle Code. Reference: Sections
320,
1671,
11202,
11205 and
11215(a),
Vehicle Code.
Note: Authority cited: Sections
1651,
11202(a)(2)
and
11219,
Vehicle Code. Reference: Sections
320,
1671,
11202,
11205 and
11215(a),
Vehicle Code.
