California Code of Regulations
Title 13 - Motor Vehicles
Division 1 - Department of Motor Vehicles
Chapter 1 - Department of Motor Vehicles
Article 4.5 - Registration Services
Section 330.46 - Incomplete Transactions

Universal Citation: 13 CA Code of Regs 330.46

Current through Register 2024 Notice Reg. No. 38, September 20, 2024

(a) Prior to returning any incomplete transaction to a client, a registration service shall send a written request to the client for any documents, compensation or departmental fees necessary to complete the transaction.

(1) Each registration service shall retain in their business records a copy of the written request with the date the request was sent to the client.

(2) The registration service shall allow the client a minimum of 45 days to respond from the date the request was sent.
(A) The registration service shall indicate on the request the date by which the client must respond.

(b) When the client fails to contact the registration service or to submit the documents, compensation or departmental fees requested pursuant to subsection (a) by the designated date, the registration service shall return the incomplete transaction, including all receipts for departmental fees paid, to the client.

(1) Each transaction shall be returned to the last known address of the client by registered mail no later than 60 days following the date the request was sent to the client.

(2) The registration service shall retain in their business records the date the transaction was mailed to the client.

(c) When the registered mail sent pursuant to subsection (b) is returned unclaimed to the registration service, the transaction shall be forwarded with the unclaimed envelope to the department's Registration Processing Unit, PO Box 942869, Sacramento, CA 94269-0001, within 10 days of the date the mail was returned unclaimed to the registration service.

(1) The incomplete transaction shall be forwarded with the registration service's name, address, and occupational license number, the reason(s) the transaction could not be completed by the registration service, and the date of any attempt to contact the client.

(2) The registration service shall retain in their business records the date the transaction was returned unclaimed to the registration service and the date the transaction was forwarded to the department.

1. Change without regulatory effect renumbering former section 450.46 to section 330.46 filed 7-19-93 pursuant to title 1, section 100, California Code of Regulations (Register 93, No. 30).
2. Amendment of subsections (a), (a)(2)-(b)(1) and NOTE filed 3-23-95; operative 4-24-95 (Register 95, No. 12).
3. Amendment of subsection (a)(1) filed 7-18-2003; operative 8-17-2003 (Register 2003, No. 29).

Note: Authority cited: Section 1651, Vehicle Code. Reference: Section 11406.5, Vehicle Code.

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