California Code of Regulations
Title 10 - Investment
Chapter 7.66 - Technology, Trade and Commerce Agency Hyperlink Criteria for Central Reservation Services
Section 5359.5 - Proposal Content and Scoring Criteria

(a) The name, address, telephone number, e-mail address, and when available, facsimile number of the Central Reservation Service.

(b) The name and title of the Central Reservation Service's Authorized Representative.

(c) The name and title of the Central Reservation Service's contact person, if different than subsection (b)

(d) A description of the Lodging Properties to be included in the Central Reservation Service's inventory at the time that the hyperlink is established. This description shall include the number of Lodging Properties that have the capacity to provide Real Time Reservations, the number of Lodging Properties located in each of the Tourism Marketing Regions, and the number of Lodging Properties that will be depicted graphically or in photographs. A Specialty Central Reservation Service shall also describe the category of Lodging Property to which its inventory shall be dedicated, the number of Lodging Properties that exist in that category statewide, and documentation that indicates how that number was determined. (0 to 15 points)

(e) A description of the method the Central Reservation Service shall use to display Lodging Properties that meet a User's request. (0 to 10 points)

(f) A description of the Central Reservation Service's User support component. This description shall include the number of live operators available to respond to User's queries and the hours the operators will be on duty. This description shall also identify any subcontractor(s) that will provide User support, including the subcontractor's name, address and telephone number, and a brief description of the subcontractor's experience in User support. (0 to 15 points)

(g) A description of the application process used by the Central Reservation Service when selecting Lodging Properties for inclusion in its inventory. (0 to 5 points)

(h) A description of the measures the Central Reservation Service shall take to prevent the pilferage of credit card numbers and other personal information submitted by Users. (0 to 10 points)

(i) A description of the features the Central Reservation Service shall include on its web site to assist Travel Agents in identifying and booking commissionable Lodging Properties. (0 to 10 points)

(j) A description of the Central Reservation Service's experience in providing consumer and travel related services (0 to 10).

(k) A certification signed and dated by the Central Reservation Service's Authorized Representative. The certification shall include the following language: I hereby certify, under penalty of perjury under the laws of the State of California, that the information provided in this report is true and correct and that I will inform the California Trade and Commerce Agency, Office of Tourism immediately of any changes therein.