California Code of Regulations
Title 10 - Investment
Chapter 7.66 - Technology, Trade and Commerce Agency Hyperlink Criteria for Central Reservation Services
Section 5359.2 - Eligibility Requirements for Central Reservation Services

Universal Citation: 10 CA Code of Regs 5359.2

Current through Register 2024 Notice Reg. No. 38, September 20, 2024

A Central Reservation Service shall be eligible to establish and maintain a hyperlink on the Tourism Web Site when the Office has determined that all of the requirements listed below have been satisfied.

(a) Information provided by the Central Reservation Service pertains exclusively to Lodging Properties and travel or consumer services located inside of the state of California.

(b) The Central Reservation Service displays photographs or graphics depicting at least seventy-five percent (75%) of the Lodging Properties included in its inventory.

(c) The Central Reservation Service uses a random method of displaying Lodging Properties that meet a User's search request.

(d) The Central Reservation Service provides a User support component. The telephone number of the User support component, including area code, shall be displayed on the Central Reservation Service's web site. Live operators shall be available to respond to User's queries about reservation confirmations, reservation modifications, commissions, overbooking, rate disputes, and other types of consumer problems between the hours of 0900 and 2100 Monday through Friday, and 1000 and 1800 Saturday through Sunday (Pacific Standard Time).

(e) The Central Reservation Service includes a statement on its web site explaining how a Lodging Property can apply for inclusion in its inventory. A Central Reservation Service shall not deny participation to a Lodging Property solely because of the Lodging Property's membership in or affiliation with a travel industry organization.

(f) The Central Reservation Service maintains a security policy that includes a secure method for transactions, including credit card encryption.

(g) The Central Reservation Service complies with the requirements described in section 5359.6 and sections 5359.3 and 5359.4, as appropriate.

(h) The Central Reservation Service identifies Lodging Properties that pay commissions to Travel Agents and tour operators and provides a means for processing IATA Numbers over the internet.

(i) Neither the Central Reservation Service nor any of the Lodging Properties listed in the Central Reservations Service's inventory shall have any financial arrangement with the Agency whereby the Central Reservation Service or Lodging Property makes a payment to or receives a payment from the Agency in connection with the use of the hyperlink.

1. New section filed 7-20-2001; operative 8-19-2001 (Register 2001, No. 29).

Note: Authority cited: Section 11152, Government Code. Reference: Sections 15364.51(f) and 15364.53, Government Code.

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