Arkansas Administrative Code
Agency 157 - Arkansas Towing and Recovery Board
Rule 157.00.08-001 - Rule 1-11: Towing and Recovery Board rules

1.1 "THE BOARD" hereinafter referred to shall mean the ARKANSAS TOWING AND RECOVERY BOARD.

1.2 "THE DIRECTOR" hereinafter referred to shall mean the Director for the Board, or any other person authorized by the Board to administer its Rules and Regulations.

1.3 "TOWING INDUSTRY" hereinafter referred to shall mean the use of tow vehicle(s) by any person, individual, partnership, corporation, association, or other entity, to tow, recover, upright, transport, or otherwise facilitate the movement of vehicles on Arkansas's public roadways, and/or storage of vehicles.

1.4 "VEHICLE" hereinafter referred to shall mean any device by which persons or things may be transported upon a public roadway and is of the type subject to registration in Arkansas.

1.5 "TOW VEHICLE" hereinafter referred to shall mean any motor vehicle and/or related equipment subject to registration in the State of Arkansas which is used to tow, recover, upright, transport or otherwise facilitate the movement of vehicles on public roadways.

1.6 "LICENSE" hereinafter referred to shall mean a certificate issued by the Board entitling a member of the towing industry to engage in the towing business.

1.7 "LICENSEE" hereinafter referred to shall mean a member of the towing industry holding a valid License issued by the Board.

1.8 "EQUIPMENT" hereinafter referred to shall mean any vehicle and/or related equipment used by a member of the towing industry to recover, upright, transport, or to otherwise facilitate movement of vehicles on public roadways.

1.9 "NON-CONSENT" hereinafter referred to shall mean the towing, storage, or recovery of any unattended or abandoned vehicle, or any disabled or inoperative vehicle for which the owner preference is waived by the owner or person in charge thereof.

1.10 "CONSENT" means towing, storage, or recovery of any vehicle, which towing, storage or recovery is done with the permission of the owner or other person in charge of the vehicle.

1.11 "TOW VEHICLE SAFETY PERMIT" hereinafter referred to shall mean a decal issued by the Board to be affixed to the windshield of any tow vehicle operated by a member of the towing industry.

1.12 "Recover/Recovery" anything outside of the normal scope of a standard tow, to include the following: (each to be itemized individually)

1.13 "Storage" a daily fee required by a towing company to secure and safely store a vehicle.

1.14 "Administration Fee" a fee charged for the labor and use of office infrastructure for the itemization of a recovery, tow, or storage bill and related processing.

1.15 "Standard Tow" any tow of a vehicle subject to registration in the State of Arkansas, removed from private property, accident scene, side of the roadway, etc., towed in a fashion regularly accepted as routine, to include regular preparation for the tow.

A. Car carriers capable of carrying five (5) or more vehicles and which have authority granted by federal Interstate Commerce Commission or its successor(s).

B. Tow vehicles owned by a governmental entity and not used for commercial purposes.

C. Tow vehicles that are registered in another state, operating under authority of federal Interstate Commerce Commission or its successor, and which do not regularly do business or solicit business in the State of Arkansas. However, any tow vehicle for which this exemption is claimed must be in compliance with 27-35-112.

D. A tow vehicle which is used by its owner in his private affairs, provided such tow vehicle shall not be used as an instrument to facilitate the movement of vehicles in any business or commercial venture.

3.1 The Arkansas Towing and Recovery Board shall meet at least once in each quarter at the call of the chairperson, and shall continue in session until business is completed insofar as possible. Five (5) members of the board shall constitute a quorum.

3.2 Meetings of the Board shall be held on dates and at times and locations selected by the chairperson of the Board.

3.3 Special meetings of the Board may be called at any time by the chairperson, the vice chairperson or the acting chairperson.

3.4 The board shall elect a chairperson annually from the membership of the board.

3.5 Any person desiring to appear before the Board at any meeting on any matter within the jurisdiction of the Board shall, at least ten (10) business days prior to such meeting, file with the chairperson or the Director a written request in which the nature and purpose of the appearance shall be clearly and precisely stated in sufficient detail to fully apprise the Board of the basis and extent of the business. This requirement may be waived at any meeting only by majority consent of the Board members present and voting on the matter, provided, when such a request is in the nature of a complaint against a member of the towing industry under the provisions of Arkansas Code Annotated 27-50-1201 et. seq., as now or hereafter amended, the provisions of Rule 5 shall apply.

3.6 The Director shall arrange the order of business of all meetings of the Board and shall, at least ten (10) business days prior thereto, notify all persons who are to appear before the Board at such meeting of the place, the date and the time of the meeting.

3.7 The Director shall keep and maintain on file in the Board's office a record of all proceedings of the Board. The Director shall also keep on file in the Board's office copies of all orders issued by the Board, for a period not less than three (3) years.

3.8 The Board shall be governed by the Arkansas Administrative Procedures Act, the same being A.C.A. 15-15-201 et seq., as amended from time to time, and the Arkansas Freedom of Information Act, the same being A.C.A. 25-19-101 et seq., as amended from time to time.

3.9 All legal process and all documents required by law to be served upon or filed with the Board shall be served or filed with the Director at the official address of the Board.

4.1 The Board shall have the power to promulgate such Rules and Regulations, in the manner provided by the Arkansas Administrative Procedures Act, same being A.C.A. 23-25-201 et seq., as amended from time to time, necessary to carry out the intent of Arkansas Code Annotated 27-50-1201 et seq., as amended from time to time, and to regulate the towing industry, including but not limited to:

4.2 The Board shall have the authority to set fees for towing business licenses and for tow vehicle safety permits issued to members of the towing industry; except as provided in Rule 4.14

4.3 The Board shall have authority to impose penalties for late license and/or permit renewal application filings in an amount not to exceed the amount of fee(s) due for the license and/or permit(s) renewal(s).

4.4 The Board shall have authority to establish requirements and qualifications for issuance of licenses and tow vehicle safety permits to members of the towing industry as defined in these Regulations.

4.5 The Board shall have authority to investigate consumer complaints related to overcharging for non-consensual towing or storage fees, alleged violations of the provisions of Arkansas Code Annotated 27-50-1101 and 27-50-1201 et seq., as now or hereafter amended, and Board Rules and Regulations promulgated pursuant thereto, and the authority to pursue any remedies pursuant thereto.

4.6 The Board shall have authority to design application forms pursuant to these Regulations, as now or hereafter amended, for licenses and for tow vehicle safety permits, and to require the filing of same with the Board. The Director shall keep on file a copy of each application form adopted by the Board, referencing Minutes of meeting(s) during which such form is approved.

4.7 The Board shall have the authority to issue and renew licenses and tow vehicle safety permits pursuant to A.C.A. 27-50-1201 et seq. and these Rules and Regulations, as now or hereafter amended.

4.8 The Board shall have the authority to refuse to renew, to suspend and to revoke any license or tow vehicle safety permit for any violation of A.C.A. 27-50-1101 and 27-50-1201 et seq., as now or hereafter amended, or any Rule and Regulation promulgated pursuant thereto.

4.9 Any member of the towing industry determined by the Board, after reasonable notice and opportunity for a fair and impartial hearing held in accordance with the Administrative Procedures Act of Arkansas as amended from time to time, to have committed an act that is in violation of Arkansas Code Annotated 27-50- 1201 et seq., as now or hereafter amended, or any Rule and Regulation promulgated pursuant thereto, is subject to civil penalties, including monetary penalties, not to exceed five thousand (5000) dollars per offense, each act of violation constituting a distinct and separate offense, and/or suspension or revocation of any towing business license and/or any tow vehicle safety permit, or both. Nothing in this section shall be construed to limit the right to seek judicial review of any determination of the Arkansas Towing and Recovery Board pursuant to the provisions of the Arkansas Administrative Procedures Act § 25-15-201 et seq..

4.10 In the conduct of any investigation, or hearing pursuant to any investigation, the officer conducting the hearing may administer oaths and may require testimony or evidence to be given under oath.

4.11 The Board shall have the authority to direct the execution of a summons, citation, or subpoena.

4.12 The Board shall have the authority to require, and to set minimum amountsof coverage for, liability, on-hook and premises insurance on the part of each Licensee.

4.13 The Board shall have the authority to establish minimum safety equipment requirements for any tow vehicle as defined in Rule 1.5 of these Regulations.

4.14 The Board shall have the authority to establish maximum amount charged for notification required by A.C.A. 27-50-1208, as now or hereafter amended, to be sent to a vehicle owner(s) and/or lien holder(s).

5.1 Any hearing to be conducted by the Board may be held during a regular Board meeting, or a special Board meeting may be convened for that purpose.

5.2 The Director shall have authority to delay or to deny approval of any application for a license or tow vehicle safety permit if the applicant fails to meet the minimum requirements and the qualifications set by the Board. Said delay or denial shall be in writing to the applicant, stating the reason for the delay or the denial. Any applicant whose application is denied shall also be advised of his right to appeal the denial to the Board.

5.3 An applicant who has been denied a license or tow vehicle safety permit by the Director may appeal said denial by notifying the Director in writing within fifteen (15) days of date of Notice of Denial.

5.4 In the event it is determined by the Director that a license or permit has been

issued in error, or that accounting records and/or bank statement reflects proper amount of license and/or permit fees was not received, the Director shall have authority to summarily suspend or revoke said license and/or permit. In such circumstance, or in the event of suspension of any licensee or permit pursuant to Rule 9.4 of these regulations, as now or hereafter amended, the licensee or tow vehicle safety permit holder shall be notified in writing via certified mail of his right to a hearing before the Board. If the licensee or permit holder fails to submit a request in writing for a hearing before the Board within the fifteen (15) days prescribed in Rule 5.3, said suspension or revocation shall become final. Upon decision to hold formal hearing to consider suspension or revocation of any license or tow vehicle safety permit issued by the Board pursuant to A.C.A. 27-50-1101 and 27-50-1201 et seq., as now or hereafter amended, or the Rules and Regulations promulgated pursuant thereto, the Board shall notify the licensee or tow vehicle safety permit holder of his right to such hearing before the Board.

5.5 If, as the result of its own investigation, or as result of any complaint filed against a licensee or tow vehicle safety permit holder, it is determined by the Board there exists sufficient evidence that a licensee's or tow vehicle safety permit holder's conduct constitutes a violation of Arkansas Code Annotated 27-50-1101 and 27-50-1201 et seq., as now or hereafter amended, or the Rules and Regulations promulgated pursuant thereto, the Board may fine respondent as set forth in Rule 4.9, and/or reprimand respondent, and/or suspend or revoke any license or permit issued to respondent. The Board shall provide no less than fifteen (15) days advance written notice to the licensee or tow vehicle safety permit holder of said hearing.

5.6 All evidence, including records and documents in the possession of the Board of which it desires to consider, shall be offered and made a part of the record in the hearing. Any respondent whose rights may be affected by said hearing shall have the right to appear personally and by counsel to introduce evidence in his or its own behalf, to cross-examine witnesses, and to examine any document or other evidence submitted.

5.7 The Board shall not be bound by the technical rules of evidence and it may admit and give probative value to any evidence which possesses such probative value as would entitle it to be accepted by reasonable and prudent men in the conduct of their affairs, provided however, that the Board shall give effect to the rules of privilege recognized by the law and may exclude incompetent, irrelevant, immaterial, or repetitious evidence and may make rulings to protect witnesses from undue harassment or oppression.

5.8 The Director shall maintain documents and files relative to Board business. All pleadings and motions to be filed relative to any hearing before the Board shall be in duplicate, signed, verified, dated and filed with the Director and held for a period not less than three (3) years.

5.9 In any hearing held for the purpose of affording any applicant the opportunity to show his qualifications to hold a license or tow vehicle safety permit, burden of going forward with the evidence shall be on the applicant. In hearings held for the purpose of reprimanding, suspending, revoking or fining any respondent, burden of going forward shall be on the Board, the Director or the Board's legal counsel.

5.10 All decisions by the Board shall be in writing and signed by the chairperson of the Board, and shall include Findings of Fact and Conclusions of Law separately stated in an appropriate order entered in accordance therewith. A copy of the Findings of Fact and Conclusions of Law and the Order shall be sent to each party of the hearing.

6.1 Subsequent to July 1, 1994, any member of the towing industry providing towing services is required to obtain from the Board, and renew annually, a Tow Safety License authorizing the business to engage in towing and related services.

6.2 Subsequent to July 1, 1994, any tow vehicle as defined in A.C.A. 27-50-1201 et seq. and these Rules and Regulations which is not exempt under provisions of Rule 2 of these regulations and is being operated on Arkansas's public roadways, is required to have a valid Tow Vehicle Safety Permit issued by the Board for that vehicle displayed on its windshield.

6.3 The Director shall issue License and/or Tow Vehicle Safety Permit(s) to any member of the towing industry, which makes proper application reflecting qualifications required by the Board in these Rules and Regulations are met.

6.4 Licenses and Tow Vehicle Safety Permits are nontransferable, from one owner to another, from one tow vehicle to another.

6.5 A towing business License or a Tow Vehicle Safety Permit shall be issued only to a legal entity, and shall not be issued to a fictitious name. E.g., Bob Smith owns a wrecker service. Bob Smith's Wrecker Service does not constitute a legal entity. Bob Smith, or Bob Smith dba Bob Smith's Wrecker Service, or Bob Smith's Wrecker Service, Inc. does constitute a legal entity in that Bob Smith is identified as legal owner of the wrecker service.

6.6 It is the responsibility of every Licensee and every Tow Vehicle Safety Permit holder to notify the Director in writing immediately upon any change in name of business, mailing address and/or physical location of his place of business.

6.7 Any final judgment rendered by a court of competent jurisdiction against a towing business or an owner or employee thereof, arising from ownership or operation of the towing business, including but not limited to towing, up righting, recovery, transporting and storage of vehicles, must be satisfied within thirty (30) calendar days. If such judgment is not timely satisfied, the towing business's license and/or tow vehicle safety permit(s) may be suspended until the judgment is satisfied; provided,

6.8 No application for towing business license and/or tow vehicle safety permit shall be approved by the Arkansas Towing & Recovery Board if the applicant has any overdue unpaid civil penalty(s) due and payable to the Board.

7.1 All tow vehicles, which are in use by a member of the towing industry, shall meet the following requirements:

7.2 All tow vehicles as defined in these regulations which operate on Arkansas's public roadways shall have the following minimum equipment installed, or on board:

7.3 It shall be the responsibility of any member of the towing industry and his operators to use all of that business's towing-related equipment knowledgeably and safely.

7.4 For purposes of these Regulations, tow vehicles as defined in these regulations shall be classified as follows:

7.5 Any member of the towing industry that adds a tow vehicle into service shall, within ten (10) business days:

7.6 All non-consent towing businesses shall use an invoice for each vehicle towed, each invoice shall explain how all charges were calculated, separately itemizing all fees and charges to owner(s) and lien holders pursuant to A.C.A. 27-50-1208(b)(2), as now or hereafter amended, and shall furnish, upon request, the owner of the towed vehicle, lien-holder, and/or their agent(s) with a duplicate of the said itemized statement, bill or invoice of all charges incurred.

8.1 All fees collected under Arkansas Code Annotated 27-50-1201 et seq., as now or hereafter amended, and the Rules and Regulations promulgated there to shall be made payable to the Arkansas Towing and Recovery Board. Said fees shall be deposited in the General Operating Fund of the Arkansas Towing and Recovery Board.

8.2 Each application for a towing business safety license shall be accompanied by a license fee of one hundred dollars ($100). Each application for a tow vehicle safety permit shall be accompanied by a fee of thirty-six ($36) or three dollars ($3.00) per permit, per month for remaining months to allow the renewal of a permit to expire at time of Towing Business Safety License resulting in one annual renewal for each operator. Lost or destroyed tow vehicle safety permits will require the purchase of replacement permits at the current permit fee. Once a Towing BusinessSafety License and/or Tow Vehicle Safety Permit have been issued, fees are non-refundable.

8.3 The initial Towing Business Safety License issued to a member of the towing industry shall expire one year from the date of issuance, and annually thereafter, until such time the business ceases to operate or changes ownership. Licenses are not transferable from one business to another or from one owner to another.

8.4 A. The initial Tow Vehicle Safety Permit issued to a member of the towing industry for a designated tow vehicle shall expire one year from the month in which it was issued, each subsequent permit issued to that operator shall expire in the same month as the initial Towing Business Safety License issued and annually thereafter, until such time the tow vehicle for which the Permit was issued changes ownership or is otherwise removed from service by the business. Tow Vehicle Safety Permits are not transferable from one vehicle to another or from one owner of the vehicle to another.

8.5 The Director shall send renewal application(s) to each licensee and tow vehicle safety permit holder at least thirty (30) calendar days prior to expiration. Any License or Tow Vehicle Safety Permit for which a sufficient renewal application is received later than 5:00 p.m. on date of expiration is subject to fee for late filing. (For purposes of these Regulations, "sufficient applications" for License and Tow Vehicle Safety Permit are defined in Rule 6.3(A)(B).) When a timely application for renewal of a license or tow vehicle safety permit is received by the Board, the existing license and permit subject to renewal shall not expire prior to review of the application by Board staff, provided,

8.6 Any Licensee or Tow Vehicle Safety Permit holder who fails to submit to the Board a timely and sufficient application for renewal of license and/or permit(s), and continues to work in the towing industry, shall be held liable as outlined in A.C.A. 27-50-1101 and 27-50-1201 et seq., as now or hereafter amended, and Rules and Regulations promulgated by the Board pursuant thereto.

9.1 The provisions of Rule 9 shall apply to those businesses licensed by the Board to engage in towing and related services. All towing businesses licensed under this Act shall obtain, and keep in continuous effect, all insurance coverage required in Rule 9.2, as it applies. Evidence of said insurance shall be filed with the Board in the form of a valid Certificate of Insurance.

9.2 The minimum coverage provisions insuring the public from loss or damage that may arise to any person or property by reason of the operation of a towing business are as follows:

9.3 Each Licensee shall be responsible for maintaining on file with the Board a valid Certificate of Insurance reflecting current coverage as outlined in Rule 9.2.

9.4 Any Licensee who fails to meet the requirements of Rules 9.1, 9.2 or 9.3 shall have his license immediately suspended by the Board. The Director shall notify the Licensee by mail of the suspension, and shall immediately initiate formal hearing procedures.

10.1 All Licensees shall comply with the requirements for notification to owners and lien holders as provided by A.C.A. § 27-50-1101(a)(3),§ 27-50-1208 and § 27-50-1209, as amended from time to time. Unless otherwise prescribed by law, any notice required to be given by a Licensee to the registered owner(s) and/or lienholder(s) shall be given to those persons or entities listed as owner(s) and /or lienholder(s) on the records of the Office of Motor Vehicles, Arkansas Crime Information Center records, or the motor vehicle records of any other state if there is reasons to believe the vehicle may be registered in a state other than Arkansas.

10.2 For purposes of the second notice to be given pursuant to Ark. Code Ann. § 27-50-1209 not less than thirty (30) days from impoundment but at least fifteen days prior to sale of an unclaimed vehicle, a License shall separately obtain the information as set for in Rule 10.1.

10.3 The charges for sending the notice(s), if any, shall not exceed twenty-five dollars ($25) per notification. For the purposes of these regulations, the total number of notices required to be sent to the last registered owner(s) and any lien holder(s) of record pursuant to § 27-50-1208(b)(2) and § 27-50-1209(d) after taking possession of a vehicle shall constitute a single notification.

10.4 For purposes of these regulations, the notification required to be made pursuant to Ark. Code Ann. § 27-50-1208(b)(2) and § 27-50-1209(d) each shall constitute a single notification.

1. Tow vehicle(s) required and size of tow vehicle(s);

2. Total time to accomplish recovery/tow;

3. Number of regular employees required to safely complete recovery/tow;

4. Number of extra people needed/used to effectively complete recovery/tow;

5. Special equipment required to recover or tow;

6. Location of vehicle recovered/towed;

7. Hazardous materials or cargo recovery involved in recovery/tow;

8. Comparison with reasonable prices in region;

9. Weather conditions;

10. Computation of days of storage: midnight to midnight is presumed to be a reasonable period;

11. Any other relevant information having a direct affect on the pricing of the recovery/tow.

HISTORYof theRULES AND REGULATIONS

ADOPTED BY THE ARKANSAS TOWING & RECOVERY BOARD Pursuant to Arkansas Code Annotated 27-50-1201 et seq.

NUMBER ONE: April 14, 1993 Adopted by the "Board" pursuant to Acts 899 of 1989 and 1000 of 1993.

September 16, 1993 Legal Notice published in Arkansas Democrat.

October 02, 1993 Public Hearing held in Room 149 of the State Capitol Building.

October 07, 1993 Reviewed (and accepted) by the Administrative Rules and Regulations Subcommittee of the Legislative Council.

July 1 1994 Effective

NUMBER TWO: December 03, 1998 Adopted by the "Board"* pursuant to Acts 899 of 1989, 1000 of 1993 and 250, 381, 392 and 841 of 1997.

December 30, 1998 Legal Notice published in Arkansas Democrat.

December 31, 1998 Filed with Bureau of Legislative Research.

January 30, 1999 Public Hearing held in Room 149 of the State Capitol Building.

February 02, 1999 "Final" copy filed with Bureau of Legislative Research.

May 13, 1999 Reviewed (and accepted) by Administrative Rules and Regulations Subcommittee of the Legislative Council.

July 01, 1999 Effective Date.

NUMBER THREE: July 28, 1999 Change Adopted by the "Board"* pursuant to Acts 899 of 1989, 1000 of 1993 and 250, 381, 392, and 841 of 1997.

July 30, 1999 Legal Notice published in Arkansas Democrat/Gazette.

October 13, 1999 "Final" copy filed with the Bureau of Legislative Research.

November 01, 1999 Effective Date.

NUMBER FOUR: October 12 2001 Change Adopted by the "Board"* pursuant to Acts 899 of 1989; 1000 of 1993; 250,381.392. and 841 of 1997; and 1830 of 2001. under an emergency clause.

October 12, 2001 Effective Date under the emergency clause.

October 14, 2001 Legal Notice published in Arkansas Democrat/Gazette

October 31, 2001 Filed with Bureau of Legislative Research.

November 15, 2001 Public Hearing held in 2nd Floor Conference Room of the Attorney General's Office, Tower Building.

November 21, 2001 "Final" copy filed with the Bureau of Legislative Research.

December 06, 2001 Reviewed and Accepted by the Administrative Rules and Regulations Subcommittee.

December 16, 2001 Effective Date under the Administrative Procedures Act.

NUMBER FIVE: April 17, 2002 Change adopted by the "Board" * pursuant to Acts 899 of 1989; 1000 of 1993; 250, 381, 329, 841 of 1997; and 1830 of 2001, under the emergency clause.

April 24, 2002 Legal Notice published in Arkansas Democrat/Gazette

April 22, 2002 File with Bureau of Legislative Research.

May 01, 2002 Effective Date under the emergency clause.

May 22, 2002 Public Hearing held in 2nd Floor Conference Room of the Attorney General's Office, Tower Building.

May 24, 2002 "Final" copy filed with the Bureau of Legislative Research. June 06, 2002 Reviewed by the Administrative Rules and Regulations Subcommittee.

June 16, 2002 Effective Date under Administrative Procedures Act.

NUMBER SIX:June 27, 2006 Change adopted by the "Board" * pursuant to Act 899 of 1989; 1000 of 1993; 250, 381, 329, 841 of 1997; 1830 of 2001; and 1807, 1878, 2189, 2211 of 2005.

June 28, 2006 Rule Notice, Financial Impact and Proposed changes filed in electronic format filed with the Arkansas Register

June 29, 2006 Proposed changes filed with the Bureau of Legislative Research.

July 1, 2006 Legal Notice published in the Arkansas Democrat/Gazette.

July 1, 2006 Effective Date under the emergency clause.

August 30, 2006 Public Hearing held in 2nd Floor Conference Room of the Attorney General's Office, Towing Building.

September 5, 2006 "Final" copy filed with the Bureau of Legislative Research.

September 6, 2006 Reviewed by the Administrative Rules and Regulations Subcommittee.

September 15, 2006 Effective date under the Administrative Procedures Act.

NUMBER SEVEN:

December 04, 2007 Change adopted by the "Board" * pursuant to Act 899 of 1989; 1000 of 1993; 250, 381, 329, 841 of 1997; 1830 of 2001; and 1807, 1878, 2189, 2211 of 2005, 100, 506, 607, 626, 861, 1053, of 2007.

December 05, 2007 Rule Notice, Financial Impact and Proposed changes filed in electronic format filed with the Arkansas Register

December 10, 2007 Financial Impact and Proposed changes filed with the Bureau of Legislative Research.

December 14-16, 2007 Legal Notice published in the Arkansas Democrat/Gazette.

January 01, 2008 Effective Date under the emergency clause.

January 22, 2008 Public Hearing held in 2nd Floor Conference Room of the Attorney General's Office, Towing Building.

March 10, 2008 "Final" copy filed with the Bureau of Legislative Research.

March 20, 2008 Reviewed by the Administrative Rules and Regulations Subcommittee.

April 04, 2008 Effective date under the Administrative Procedures Act.

*Membership and staff:

Glenna Butler, Chairperson and Insurance Industry Representative At Large (North Little Rock)

Wayne Edwards, Vice Chairperson and Zone 4 NC Operator Representative (Lake Village)

Mary Thoma, Zone 3 NC Operator Representative (Westfork)

Avon Phillips, Junior, Zone 2 NC Operator Representative (North Little Rock)

Charles "Tad" Bokker, Jr. Zone 1 NC Operator Representative (Forrest City)

E. L. Jacobs, Consent Only Representative At Large (Paris)

Ronnie Walker, Consent Only Representative At Large (Hot Springs)

Darrell Hays, Citizen Representative At Large (Batesville)

Arlon Hickman, Treasurer and Citizen Representative At Large (Harrison)

Cynthia Lauen, Director (Searcy)

April Staggs, Clerical Assistant (Searcy)

Gary Ashcraft, Investigator (Hot Springs)