Arizona Administrative Code
Title 9 - HEALTH SERVICES
Chapter 21 - ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS) BEHAVIORAL HEALTH SERVICES FOR PERSONS WITH SERIOUS MENTAL ILLNESS
Article 4 - APPEALS, GRIEVANCES, AND REQUESTS FOR INVESTIGATION FOR PERSONS WITH SERIOUS MENTAL ILLNESS
Section R9-21-404 - Persons Responsible for Resolving Grievances and Requests for Investigation
Universal Citation: AZ Admin Code R 9-21-404
Current through Register Vol. 30, No. 52, December 27, 2024
A. Allegations involving rights violations, except those involving physical abuse, sexual abuse, or sexual misconduct of a mental health agency, or as a result of an employee of a mental health agency, shall be addressed to and initially decided by the appropriate health plan.
1. If
the mental health agency is operated exclusively by a governmental entity, then
the allegation shall be addressed to and initially decided by the agency.
2. Allegations of physical abuse, sexual
abuse, or sexual misconduct that occurred in a mental health agency, or as a
result of an action of a person employed by a mental health agency, shall be
addressed to and decided by the Administration.
B. Allegations involving conditions requiring investigation shall be addressed to and initially decided by the appropriate health plan.
1. If the mental health agency
is operated exclusively by a governmental entity, the allegation shall be
addressed to and initially decided by that agency.
2. Allegations of a client death,
which occurred in a mental health agency, or as a result of an action of a
person employed by a mental health agency, shall be addressed to and decided by
the Administration.
C. Within five days of receipt by a mental health agency of a grievance or request for investigation:
1. The mental health agency
shall inform the person filing the grievance or request, in writing, that the
grievance or request has been received;
2. If the mental health agency is operated
exclusively by a governmental entity, the mental health agency shall provide a
copy of the grievance to the appropriate health plan; and
3. If the client is in need of special
assistance, the mental health agency shall immediately send a copy of the
grievance or request to the Office of Human Rights and the Independent
Oversight Committee with jurisdiction over the agency.
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