Arizona Administrative Code
Title 4 - PROFESSIONS AND OCCUPATIONS
Chapter 39 - BOARD FOR PRIVATE POSTSECONDARY EDUCATION
Article 4 - OPERATION OF ALL LICENSED INSTITUTIONS
Section R4-39-401 - Student Records

a. Name and address of student;

b. Date the program begins;

c. Total clock or credit hours of the program;

d. Payment schedule and total cost to the student;

e. Refund policy of the licensee;

f. A statement indicating that the individual signing the agreement has read and understands all aspects of the agreement;

g. The notice required under 16 CFR 433;

h. A clear statement by the licensee that the licensee does not guarantee:

i. If the licensee requires arbitration as part of the student grievance procedure, the following statement: Arbitration of a student grievance is required. Arbitration will take place at a location reasonably convenient for both parties giving due consideration to the student's ability to travel and other pertinent circumstances. Both parties will attempt to have proceedings take place within a reasonable time and without undue delay. The arbitration proceedings will follow the spirit if not the letter of the consumer due process protocol of the American Arbitration Association. The protocol includes but is not limited to a fundamentally fair process; an independent and impartial, competent, and qualified arbitrator; independent administration of the arbitration; reasonable cost; right to representation; and possibility of mediation. Arbitration does not preclude other avenues of recourse, including but not limited to possible relief in small claims courts, unless and until the arbitration result is made binding. Arbitration of a student grievance does not preclude the student from seeking a remedy from the Arizona Board of Private Postsecondary Education;

j. A notice of the right to cancel the enrollment agreement within three days by complying with R4-39-404(A); and

k. Signature of the student and an official of the licensee;