Arizona Administrative Code
Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION
Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES
Article 6 - SEWER UTILITIES
Section R14-2-608 - Billing and Collection
Universal Citation: AZ Admin Code R 14-2-608
Current through Register Vol. 30, No. 52, December 27, 2024
A. Frequency. Each utility shall bill monthly for services rendered.
B. Minimum bill information. Each bill for residential service will contain the following minimum information:
1. Billed discharge, where
applicable
2. Utility telephone
number
3. Amount due and due
date
4. Customer's name
5. Service account number, if
available
6. Past due amount, where
appropriate
7. Adjustment factor,
where applicable
8. Other approved
tariff charges.
C. Billing terms
1. All bills for utility
services are due and payable no later than 10 days from the date the bill is
rendered. Any payment not received within this time-frame shall be considered
past due.
2. For purposes of this
rule, the date a bill is rendered may be evidenced by:
a. The postmark date
b. The mailing date.
3. All past due bills for utility services
are due and payable within 10 days. Any payment not received within this
time-frame shall be considered delinquent.
4. All delinquent bills for which payment has
not been received within five days shall be subject to the provisions of the
utility's termination procedures.
5. All payments shall be made at or mailed to
the office of the utility or to the utility's duly authorized
representative.
D. Applicable tariffs, prepayment, failure to receive, commencement date, taxes
1. Each customer shall be billed under the
applicable tariff indicated in the customer's application for
service.
2. Each utility shall make
provisions for advance payment for sewer services.
3. Failure to receive bills or notices which
have been properly placed in the United States mail shall not prevent such
bills from becoming delinquent nor relieve the customer of his obligations
therein.
4. Charges for service
commence when the service is installed and connection made, whether used or
not.
5. In addition to the
collection of regular rates, each utility may collect from its customers a
proportionate share of any privilege, sales or use tax, or other imposition
based on the gross revenues received by the utility.
E. Insufficient funds (NSF) checks
1. A utility shall be allowed to recover a
fee, as approved by the Commission for each instance where a customer tenders
payment for utility service with an insufficient funds check.
2. When the utility is notified by the
customer's bank that there are insufficient funds to cover the check tendered
for utility service, the utility may require the customer to make payment in
cash, by money order, certified check, or other means which guarantee the
customer's payment to the utility.
3. A customer who tenders an insufficient
check shall in no way be relieved of the obligation to render payment to the
utility under the original terms of the bill nor defer the utility's provision
for termination of service for nonpayment of bills.
F. Late payment penalty
1. Each utility may include in its tariffs a
late payment penalty tariff which may be applied to delinquent bills.
2. The amount of the late payment penalty
shall be indicated upon the customer's bill when rendered by the
utility.
3. In the absence of an
approved tariff, the amount of the late payment penalty shall not exceed 1-1/2%
of the delinquent bill.
Disclaimer: These regulations may not be the most recent version. Arizona may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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