Current through Register Vol. 30, No. 38, September 20, 2024
A. Utility
responsibility. Each utility shall be responsible for maintaining in safe
operating condition all equipment and fixtures used in providing utility
service to the customer that are owned by and under the exclusive control of
the utility.
B. Customer
responsibility
1. Each customer shall be
responsible for safeguarding all utility property installed in or on the
customer's premises for the purpose of supplying utility service to that
customer.
2. Each customer shall be
responsible for maintaining in safe operating condition all customer provided
equipment and fixtures.
3. Each
customer shall exercise all reasonable care to prevent loss or damage to
utility property, excluding ordinary wear and tear. The customer shall be
responsible for loss of or damage to utility property on the customer's
premises arising from neglect, theft, carelessness, or misuse and shall
reimburse the utility for the cost of necessary repairs or
replacements.
4. Each customer
shall be responsible for payment for any equipment damage and/or use resulting
from unauthorized use, interfering or tampering of the utility's equipment on
the customer's premises.
5. Each
customer shall notify the utility of any equipment failure identified in the
utility's equipment.
C.
Continuity of service. Each utility shall make reasonable efforts to supply a
satisfactory and continuous level of service. However, no utility shall be
responsible for any damage or claim of damage attributable to any interruption
or discontinuation of service resulting from but not limited to:
1. Any cause against which the utility could
not have reasonably foreseen or made provision for, that is, force
majeure.
2. Intentional service
interruptions to make repairs or perform routine maintenance of services
constituting excusable negligence.
D. Service interruptions
1. Each utility shall make reasonable efforts
to reestablish service within the shortest possible time when service
interruptions occur.
2. Each
utility shall make reasonable provisions to meet emergencies resulting from
failure of service, and each utility shall issue instructions to its employees
covering procedures to be followed in the event of emergency in order to
prevent or mitigate interruption or impairment of service.
3. In the event of a national emergency or
local disaster resulting in disruption of normal service, the utility may, in
the public interest, interrupt service to other customers to provide necessary
service to civil defense or other emergency service agencies on a temporary
basis until normal service to these agencies can be restored.
4. When a utility plans to interrupt service
for more than four hours to perform necessary repairs or maintenance, the
utility shall attempt to inform affected customers at least 24 hours in advance
of the scheduled date and estimated duration of the service interruption. Such
repairs shall be completed in the shortest possible time to minimize the
inconvenience to the customers of the utility.
5. The Commission shall be notified of major
interruptions in service affecting the entire system or any major
division.
E.
Construction standards. Each utility shall construct all facilities in
accordance with the provisions of Institute of Electrical and Electronic
Engineers, Inc., Pub. No. C2-2007, The National Electrical Safety Code (2007),
which is incorporated by reference in
R14-2-207(E)(3)(c).
