Arizona Administrative Code
Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION
Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES
Article 5 - TELEPHONE UTILITIES
Section R14-2-503 - Establishment of Service
Universal Citation: AZ Admin Code R 14-2-503
Current through Register Vol. 30, No. 38, September 20, 2024
A. Information from new applicants
1. A utility
may obtain the following minimum information from each new applicant for
service:
a. Name or names of
applicant(s).
b. Service address or
location and telephone number
c.
Billing address, if different than service address.
d. Address and telephone number where service
was provided previously.
e. Date
applicant will be ready for service.
f. Indication of whether premises have been
supplied with telephone utility service previously.
g. Class of service to be provided.
h. Indication of whether applicant is owner
or tenant of or agent for the premises.
2. A utility may require a new applicant for
service to appear at the utility's designated place of business to produce
proof of identity and sign the utility's application form.
3. Where service is requested by two or more
individuals the utility shall have the right to collect the full amount owed to
the utility from any one of the applicants.
B. Deposits
1. A utility shall not require a deposit from
a new applicant for residential service if the applicant is able to meet any of
the following requirements:
a. The applicant
has had continuous telephone service of a comparable nature with the utility at
another service location within the past two years and was not delinquent in
payment more than once during the last 12 consecutive months or disconnected
for nonpayment.
b. The applicant
can produce a letter regarding credit or verification from a telephone utility
where service of a comparable nature was last received which states:
i. Applicant had a timely payment history at
time of service discontinuation.
ii. Applicant has no outstanding liability
from prior service.
c.
In lieu of a deposit, a new applicant may provide a Letter of Guarantee from an
existing customer with service who is acceptable to the utility or a surety
bond as security for the utility. The utility shall review and release an
existing customer as a guarantor for the new applicant after 12 consecutive
months if no obligations are delinquent and has maintained a timely payment
history.
2. The utility
shall issue a nonnegotiable receipt to the applicant for the deposit. The
inability of the customer to produce such a receipt shall in no way impair his
right to receive a refund of the deposit which is reflected on the utility's
records.
3. Deposits shall be
interest bearing; the interest rate and method of calculation shall be filed
with and approved by the Commission in a tariff proceeding.
4. Each utility shall file a deposit refund
policy with the Commission, subject to Commission review and approval during a
tariff proceeding. However, each utility's refund policy shall include
provisions for residential deposits and accrued interest to be refunded after
12 months of service if the customer has not been delinquent in the payment of
utility bills or applied to the closing bill upon discontinuance of
service.
5. A utility may require a
residential customer to establish a deposit if the customer becomes delinquent
in the payment of two or more bills within a 12-consecutive-month period or has
been disconnected for service during the last 12 months.
6. The amount of a deposit required by the
utility shall be determined according to the following terms:
a. Residential customer deposits shall not
exceed two times that customer's estimated average monthly bill or the average
monthly bill for the customer class for that customer which ever is
greater.
b. Nonresidential customer
deposits shall not exceed 2 1/2 times that customer's estimated maximum monthly
bill.
7. The utility may
review the customer's usage after service has been connected and adjust the
deposit amount based upon the customer's actual usage.
C. Grounds for refusal of service. A utility may refuse to establish service if any of the following conditions exist:
1. The applicant has an outstanding amount
due for similar utility services and the applicant is unwilling to make
acceptable arrangements with the utility for payment.
2. A condition exists which in the utility's
judgment is unsafe or hazardous to the applicant, the general population, or
the utility's personnel or facilities.
3. Refusal by the applicant to provide the
utility with a deposit when the customer has failed to meet the credit criteria
for waiver of deposit requirements.
4. Customer is known to be in violation of
the utility's tariffs filed with the Commission.
5. Failure of the customer to furnish such
funds, suitable facilities, and/or rights-of-way necessary to serve the
customer and which have been specified by the utility as a condition for
providing service.
6. Applicant
falsifies his or her identity for the purpose of obtaining service.
D. Service establishments, re-establishments or reconnection charge
1.
Each utility may make a charge as approved by the Commission for the
establishment, reestablishment, or reconnection of utility services.
2. Should service be established during a
period other than regular working hours at the customer's request, the customer
may be required to pay an after-hour charge for the service
connection.
3. For the purpose of
this rule, service establishments are where the customer's and utility's
facilities are ready and acceptable.
E. Temporary service
1. Applicants for temporary service may be
required to pay the utility, in advance of service establishment, the funds
provided under the terms of a construction agreement or the cost of installing
and removing the facilities necessary for furnishing the desired
service.
2. Where the duration of
service is to be less than one month, the applicant may also be required to
advance a sum of money equal to the estimated bill for service.
3. If at any time the character of a
temporary customer's operations changes so that in the opinion of the utility
the customer is classified as permanent, the terms of the utility's
construction agreement or tariff shall apply.
Disclaimer: These regulations may not be the most recent version. Arizona may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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