Current through Register Vol. 30, No. 38, September 20, 2024
A. Company or
customer meter reading
1. Each utility may at
its discretion allow for customer reading of meters.
2. It shall be the responsibility of the
utility to inform the customer how to properly read his or her meter.
3. Where a customer reads his or her own
meter, the utility will read the customer's meter at least once every six
months.
4. The utility shall
provide the customer with postage-paid cards or other methods to report the
monthly reading to the utility.
5.
Each utility shall specify the timing requirements for the customer to submit
his or her monthly meter reading to conform with the utility's billing
cycle.
6. In the event the customer
fails to submit the reading on time, the utility may issue the customer an
estimated bill.
7. Meters shall be
read monthly on as close to the same day as practical.
B. Measuring of service
1. All gas sold by a utility shall be metered
except in the case of gas sold according to a fixed charge schedule or when
otherwise authorized by the Commission.
2. When there is more than one meter at a
location, the metering equipment shall be so tagged or plainly marked as to
indicate the facilities being metered.
C. Customer requested retreads
1. Each utility shall at the request of a
customer reread the customer's meter within 10 working days after such request
by the customer.
2. Any rereads may
be charged to the customer at a rate on file and approved by the Commission,
provided that the original reading was not in error.
3. When a reading is found to be in error,
the reread shall be at no charge to the customer.
D. Access to customer premises. Each utility
shall at all times have the right of safe ingress to and egress from the
customer's premises at all reasonable hours for any purpose reasonably
connected with the furnishing of service and the exercise of any and all rights
secured to it by law or these rules.
E. Meter testing and maintenance program
1. Each utility shall file with the
Commission subject to review and approval a plan for routine maintenance and
replacement of meters.
2. Each
utility shall file an annual report with the Commission summarizing the results
of the meter maintenance and testing program for that year. At a minimum the
report should include the following data:
a.
Total number of meters tested, at company initiative or upon customer
request.
b. Number of meters tested
which were outside the acceptable error allowance ± 3%.
F. Customer requested
meter tests. A utility shall test a meter upon customer request, and each
utility shall be authorized to charge the customer for such meter test
according to the tariff on file and approved by the Commission. However, if the
meter is found to be in error by more than 3%, no meter testing fee will be
charged to the customer.
