Arizona Administrative Code
Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION
Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES
Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION
Section R14-2-2105 - Information Requirements for Customer CPNI Opt-In Notice
Universal Citation: AZ Admin Code R 14-2-2105
Current through Register Vol. 30, No. 38, September 20, 2024
A. A telecommunications carrier may provide notification to obtain opt-in approval through oral, written, or electronic methods. The contents of any such notification must:
1. Include language the same as or
substantially similar to the definition of customer proprietary network
information contained in
47 U.S.C.
222(h)(1); 1999 amendment
(and no future amendments), incorporated by reference and copies available from
the Commission Office, Legal Division, 1200 West Washington, Phoenix, Arizona
85007 and the United States Government Printing Office, P.O. Box 371975M,
Pittsburgh, Pennsylvania 15250-7975;
2. State that the customer has a right to
direct the company not to use the customer's CPNI or limit the use, disclosure,
and access to the customer's CPNI;
3. State that the telecommunications company
has a duty to comply with the customer's limitations on use, disclosure of, and
access to the information;
4. State
that CPNI includes all information related to specific calls initiated or
received by a customer;
5. Inform
the customer that CPNI does not include published information, whether listed
or non-listed, such as their name, telephone number, and address, and this
information is not subject to the same limitations of use;
6. Inform the customer that deciding not to
approve the release of CPNI will not affect the provision of any services to
which the customer subscribes;
7.
State that any customer approval for use, disclosure of, or access to CPNI may
be revoked or limited at any time; and
8. Be posted on the company's web
site.
B. Written notice must:
1. Be mailed separately or be included
as an insert in a regular monthly bill within an envelope that clearly and
boldly states that important privacy information is contained
therein;
2. Be clearly legible, in
twelve-point or larger print;
3. Be
printed in both English and Spanish unless the customer has previously
expressed a preferred language in which case the notice may be written in that
language alone.
C. Electronic notice must:
1. Be e-mailed
separately from any billing information, inducements, advertising, or
promotional information;
2. Be
clearly legible, in twelve-point or larger print;
3. Be printed in both English and Spanish
unless the customer has previously expressed a preferred language in which case
the notice may be written in that language alone.
Disclaimer: These regulations may not be the most recent version. Arizona may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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