Arizona Administrative Code
Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION
Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES
Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES
Section R14-2-2005 - Authorization Requirements

Universal Citation: AZ Admin Code R 14-2-2005

Current through Register Vol. 30, No. 38, September 20, 2024

A. A Telecommunications Company shall record the date of a service request and shall obtain from the Subscriber requesting a product or service the following:

1. The name and telephone number of the Customer,

2. Verification that Subscriber is authorized to order the product or service, and

3. Explicit Subscriber acknowledgement that the charges will be assessed on the Customer's bill.

B. A Telecommunications Company shall communicate the following information to a Subscriber requesting a product or service:

1. An explanation of each product or service offered,

2. An explanation of all applicable charges,

3. A description of how the charge will appear on the Customer's bill,

4. An explanation of how a product or service can be cancelled, and

5. A toll-free telephone number for Subscriber inquiries.

C. The authorization required by R14-2-2005(A) and the communications required by R14-2-2005(B) shall be given in all languages used at any point in the sales transaction. At the beginning of any sales transaction, the Telecommunications Company must offer to conduct the transaction in English or Spanish and must comply with the Customer's choice or shall not complete the transaction.

D. During each contact in which the Telecommunications Company offers to establish residential service or in which a person requests the establishment of residential service, the Telecommunications Company shall inform the subscriber of the cost of "basic local exchange telephone service" as defined in R14-2-1201(6), if provided. A Telecommunications Company shall not use the term "basic" or any other misleading language in describing any product or service. The term "basic" can only be used for a plan that includes only basic local exchange telephone service.

E. The individual Subscriber authorization record shall be maintained by the Telecommunications Company for 24 months.

Disclaimer: These regulations may not be the most recent version. Arizona may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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