Current through Register Vol. 30, No. 52, December 27, 2024
A. Company or
customer meter reading
1. Each utility,
billing entity, or Meter Reading Service Provider may at its discretion allow
for customer reading of meters.
2.
It shall be the responsibility of the utility or Meter Reading Service Provider
to inform the customer how to properly read his meter.
3. Where a customer reads his own meter, the
utility or Meter Reading Service Provider will read the customer's meter at
least once every six months.
4. The
utility, billing entity, or Meter Reading Service Provider shall provide the
customer with postage-paid cards or other methods to report the monthly
reading.
5. Each utility or Meter
Reading Service Provider shall specify the timing requirements for the customer
to submit his or her monthly meter reading to conform with the utility's
billing cycle.
6. Where the
Electric Service Provider is responsible for meter reading, reads will be
available for the Utility Distribution Company's or billing entity's billing
cycle for that customer, or as otherwise agreed upon by the Electric Service
Provider and the Utility Distribution Company or billing entity.
7. In the event the customer fails to submit
the reading on time, the utility or billing entity may issue the customer an
estimated bill.
8. In the event the
Electric Service Provider responsible for meter reading fails to deliver reads
to the Meter Reading Service Provider server within three days of the scheduled
cycle read date, the Affected Utility may estimate the reads. In the event the
Affected Utility responsible for meter reading fails to deliver reads to the
Meter Reader Service Provider server within three days of the scheduled cycle
read date, the Electric Service Provider may estimate the reads.
9. Meters shall be read monthly on as close
to the same day as practical.
B. Measuring of service
1. All energy sold to customers and all
energy consumed by the utility, except that sold according to fixed charge
schedules, shall be measured by commercially acceptable measuring devices,
except where it is impractical to install meters, such as street lighting or
security lighting, or where otherwise authorized by the Commission.
2. When there is more than one meter at a
location, the metering equipment shall be so tagged or plainly marked as to
indicate the circuit metered or metering equipment.
3. Meters which are not direct reading shall
have the multiplier plainly marked on the meter.
4. All charts taken from recording meters
shall be marked with the date of the record, the meter number, customer, and
chart multiplier.
5. Metering
equipment shall not be set "fast" or "slow" to compensate for supply
transformer or line losses.
C. Meter rereads
1. Each utility or Meter Reading Service
Provider shall at the request of a customer, or the customer's Electric Service
Provider, Utility Distribution Company (as defined in
R14-2-1601
), or billing entity reread that customer's meter within 10 working days after
such a request.
2. Any reread may
be charged to the customer, or the customer's Electric Service Provider,
Utility Distribution Company (as defined in
R14-2-1601
), or billing entity making the request at a rate on file and approved by the
Commission, provided that the original reading was not in error.
3. When a reading is found to be in error,
the reread shall be at no charge to the customer, or the customer's Electric
Service Provider, Utility Distribution Company (as defined in
R14-2-1601
), or billing entity.
D.
Access to customer premises. Each utility shall have the right of safe ingress
to and egress from the customer's premises at all reasonable hours for any
purpose reasonably connected with property used in furnishing service and the
exercise of any and all rights secured to it by law or these rules.
E. Meter testing and maintenance program.
1. Each utility shall file with the
Commission, through the Compliance Section, a plan for the routine maintenance
and replacement of meters that meets the requirements of National Electrical
Manufacturers Association, Pub. No. ANSI C12.1-2008, American National Standard
for Electric Meters: Code for Electricity Metering (2008), including no future
editions or amendments, which is incorporated by reference, on file with the
Commission, and published by and available from the National Electrical
Manufacturers Association, 1300 North 17th Street, Suite 1752, Rosslyn,
Virginia 22209, and through
http://www.nema.org.
2. Each utility shall file an annual report
with the Commission, through Docket Control, summarizing the results of the
meter maintenance and testing program for that year. At a minimum, the report
should include the following data:
a. Total
number of meters tested, at company initiative or upon customer
request.
b. Number of meters tested
that were outside the acceptable error allowance of +3%.
F. Request for meter tests. A
utility or Meter Service Provider shall test a meter upon the request of the
customer, or the customer's Electric Service Provider, Utility Distribution
Company (as defined in
R14-2-1601
), or billing entity, and each utility or billing entity shall be authorized to
charge the customer, or the customer's Electric Service Provider, Utility
Distribution Company (as defined in R14-2-1601), or billing entity for such
meter test according to the tariff on file and approved by the Commission.
However, if the meter is found to be in error by more than 3%, no meter testing
fee will be charged to the customer, or the customer's Electric Service
Provider, Utility Distribution Company, or billing entity.
The following
Section was amended under an exemption from the Attorney General approval
provisions of the Arizona Administrative Procedure Act (State ex. rel. Corbin
v. Arizona Corporation Commission, 174 Ariz. 216 848 P.2d 301 (App. 1992)), as
determined by the Corporation Commission. This exemption means that the rules
as amended were not approved by the Attorney
General.
