Current through Register Vol. 30, No. 38, September 20, 2024
A.
Customer Service Complaints. All customer service complaints concerning
competitive telecommunications services shall be governed by the provisions of
subsection R14-2-510(A).
B.
Customer Bill Disputes. All customer bill disputes concerning competitive
telecommunications services shall be governed by the provisions of
R14-2-510(B)
and (C).
C. Filing of Tariffs, Price Levels, and
Contracts. Each telecommunications company governed by this Article shall file
with the Commission current tariffs, price levels, and contracts that comply
with the provisions of this Article and with all Commission rules, orders, and
all other requirements imposed by the laws of the state of Arizona.
1. Current tariffs for competitive services
shall be maintained on file with the Commission pursuant to the requirements of
A.R.S. §
40-365.
2. Current price levels for competitive
services shall be filed with the Commission pursuant to the requirements of
R14-2-1109(B).
3. Contracts of telecommunications companies
governed by this Article shall be filed with the Commission not later than five
business days after execution. If the contract includes both competitive and
noncompetitive services, it must be filed at least five business days prior to
the effective date of the contract and must separately state the tariffed rate
for the noncompetitive services and the price for the competitive
services.
4. Contracts filed
pursuant to this Article shall not be open to public inspection or made public
except on order of the Commission, or by the Commission or a Commissioner in
the course of a hearing or proceeding.
D. Accounts and Records.
1. Each telecommunications company shall keep
general and subsidiary accounting books and records reflecting the cost of its
intrastate properties, assets and liabilities, operating income and expenses,
and all other accounting and statistical data which reflect complete,
authentic, and accurate information regarding to its properties and operations.
These accounting records shall be organized and maintained in such a way as to
provide an audit trail through all segments of the telecommunications company's
accounting system.
2. With the
exception of local exchange companies, each telecommunications company
providing competitive telecommunications services shall maintain its books and
records in accordance with Generally Accepted Accounting Principles as
promulgated by the Financial Accounting Standards Board and its successors, as
amended by any subsequent modification or official pronouncement thereto, which
directly relates to regulated industries.
E. Production of Accounts, Records, and
Documents.
1. All telecommunications
companies governed by this Article shall immediately make available, at the
time and place the Commission may designate, any accounting records that the
Commission may request. Accounting records shall include all or any portion of
a telecommunications company's formal and informal accounting books and records
along with any underlying and/or supporting documents regardless of the
physical location of such books, records, and documents. Accounting records
shall also include all books, records or documents which specifically identify,
support, analyze, or otherwise explain the reasonableness and accuracy of
affiliated interest transactions.
2. The Commission, at its sole discretion,
may inspect any telecommunications company's formal and/or informal accounting
books, records, and documents at the company's business premises or at its
authorized representative's business premises which may be outside the state of
Arizona. If inspection of the telecommunications company's accounting records
does take place outside the state of Arizona, the telecommunications company
will, to the extent legally permissible, assume all reasonable costs of travel,
lodging, per diem, and all other miscellaneous costs incurred by participating
personnel employed by the Commission or personnel contracted to represent the
Commission in any manner.
F. Annual Reports to the Commission. All
telecommunications companies providing competitive telecommunications services
pursuant to this Article shall submit an annual report to the Commission which
shall be filed on or before the 15th day of April for the preceding calendar
year.
1. The annual report shall be in a form
prescribed by the Commission and, at a minimum, shall contain the following
information:
a. A statement of income for the
reporting year similar in format to
R14-2-103,
Schedule (C)(1) or (E)(2). The income statement shall be Arizona-specific and
reflect operating results in Arizona.
b. A balance sheet as of the end of the
reporting year similar in format to
R14-2-103,
Schedule (E)(1). The balance sheet shall be Arizona-specific.
2. Annual reports filed pursuant
to this Article shall not be open to public inspection or made public except on
order of the Commission, or by the Commission or a Commissioner in the course
of a hearing or proceeding.
G. Reports to the Securities and Exchange
Commission. All telecommunications companies shall file with the Commission a
copy of all reports required by the Securities and Exchange
Commission.
H. Other Reports. All
telecommunications companies shall file with the Commission a copy of all
annual reports required by the Federal Communications Commission and, where
applicable, annual reports required by the Rural Electrification Administration
or any other agency of the United States.
I. Variations, Exemptions of Commission
Rules. The Commission may consider variations or exemptions from the terms or
requirements of any of the rules included herein (14 A.A.C. 2, Article 11) upon
the verified application of an affected party. The application must set forth
the reasons why the public interest will be served by the variation or
exemption from the Commission rules and regulations. Any variation or exemption
granted shall require an order of the Commission. Where a conflict exists
between these rules and an approved tariff or order of the Commission, the
provisions of the approved tariff or order of the Commission shall
apply.
The Arizona
Corporation Commission has determined that the following Section is exempt from
the Attorney General approval provisions of the Arizona Administrative
Procedure Act (A.R.S. § 41-1041) by a court order (State ex. rel. Corbin
v. Arizona Corporation Commission, 174 Ariz. 216 848 P.2d 301 (App.
1992)).
