Alaska Administrative Code
Title 17 - Transportation and Public Facilities
Chapter 70 - Marine Transportation
Article 1 - State Ferries (Alaska Marine Highway)
17 AAC 70.220 - Refunds and cancellation penalties

Universal Citation: 17 AK Admin Code 17 AAC 70.220

Current through August 30, 2024

(a) Subject to the restrictions and cancellation penalties set out in (b) and (c) of this section, a passage ticket for passenger or vehicle deck space or a stateroom or berth ticket will be refunded as follows:

(1) an unused ticket will be refunded at full purchase price upon request and presentation of the ticket;

(2) a ticket that is only partly used because of a change in destination, number of persons ticketed, size of vehicle or stateroom or berth accommodations, or another factor, will be refunded on a pro rate basis upon request and presentation of the ticket; and

(3) a loss ticket will, in the discretion of the Alaska Marine Highway System, be refunded at full purchase price upon application and certification of loss on a form provided by the system.

(b) The Alaska Marine Highway System will, in its discretion, restrict ticket refunds as follows:

(1) a refund will be refused after a period of one year from the date of travel on the ticket;

(2) a refund will be refused to a person who cannot provide identification proving that he or she is the legal owner of the ticket;

(3) a refund will be refused to an individual if the original purchase of the ticket was made by a state or other government Transportation Request or "TR," and such a ticket will only be refunded upon application by the appropriate government office;

(4) a refund of a ticket purchased by check will be refused until at least 30 days after the date of ticket purchase;

(5) a refund of a ticket originally sold by an agent other than an employee of the Alaska Marine Highway System will be refused and referred to the agent who sold the ticket; and

(6) a refund for a partly used berth or stateroom ticket will be refused.

(c) Unless a request for a refund is made 14 or more days before the departure of a vessel, as posted in the Alaska Marine Highway schedule, a cancellation penalty of 10 percent or $10.00, whichever is greater, will be deducted from the refund. The Alaska Marine Highway System will, in its discretion, waive this cancellation penalty for a refund requested as a result of a ferry cancellation, or a sailing that is more than 12 hours late according to the departure time posted in the Alaska Marine Highway schedule.

Authority:AS 44.42.020

AS 44.42.030

Disclaimer: These regulations may not be the most recent version. Alaska may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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