Alabama Administrative Code
Title 420 - ALABAMA STATE BOARD OF HEALTH
Chapter 420-4-2 - RABIES VACCINATION VERIFICATION PROGRAM
Section 420-4-2-.09 - Complaint Procedures

Universal Citation: AL Admin Code R 420-4-2-.09

Current through Register Vol. 42, No. 11, August 30, 2024

The rabies officer and deputy rabies officer shall establish a procedure for the courteous and expeditious processing of complaints lodged against the program or any inspector or employee. Personnel in public contact positions shall be trained in complaint handling procedures and shall be provided with adequate and current information to respond to complaints.

(a) Telephone lines shall be established for complaints or information and shall be maintained at all times during business hours or shall be provided with electronic answering devices or connected to private answering services. Valid complaints shall be reported to the rabies officer who shall take appropriate action to correct inequities.

(b) All complaints shall be documented including:

1. The name, address and telephone number of the complainant.

2. The date and time of the complaint.

3. The names, address, and telephone numbers of witnesses, to the extent known.

(c) All complaint documentation shall be kept for three (3) years and shall be maintained in a manner so as to be available for program audit.

Authors: Wallace E. Birch, D.V.M.; John R. Wible.

Statutory Authority: Code of Ala. 1975, § § 3-7A-15, 22-2-2(6).

Disclaimer: These regulations may not be the most recent version. Alabama may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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