Bureau of Consumer Financial Protection July 23, 2014 – Federal Register Recent Federal Regulation Documents

The Bureau of Consumer Financial Protection (``Bureau'') currently discloses certain complaint data it receives regarding consumer financial products and services via its web-based, public- facing database (``Consumer Complaint Database''). The Bureau proposes to expand that disclosure to include unstructured consumer complaint narrative data (``narratives''). Only those narratives for which opt-in consumer consent had been obtained and a robust personal information scrubbing standard and methodology applied would be subject to disclosure. The proposed policy (``Proposed Policy Statement'') would supplement the Bureau's existing Policy Statements establishing and expanding the Consumer Complaint Database.