Submission for OMB Review, Comment Request, Proposed Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 72431-72432 [2024-19934]

Download as PDF khammond on DSKJM1Z7X2PROD with NOTICES Federal Register / Vol. 89, No. 172 / Thursday, September 5, 2024 / Notices the FECA authorizes the Secretary of Labor to require the employee to assign his or her right of action to the United States or prosecute the action in his or her own name. See 5 U.S.C. 8131. After identifying third-party claims through the claims process, OWCP refers them to the Solicitor of Labor (SOL). SOL initiates Forms CA–1108 and CA–1122 to determine the amount of the refund due to the United States out of the proceeds of an action asserted by an injured Federal employee against a liable third party for a compensable injury. An injured federal employee who receives money or property from a judgment or a settlement of the action must reimburse the United States for past compensation payments. See 5 U.S.C. 8132. The formula in section 8132 of the FECA must be used to calculate the reimbursement. Section 8132 states that ‘‘the beneficiary, after deducting therefrom the costs of suit and a reasonable attorney’s fee, shall refund to the United States the amount of compensation paid by the United States and credit any surplus on future payments of compensation payable to him for the same injury.’’ Therefore, to calculate the amount of the refund due, employees must provide the amount of the settlement they received, the amount of the costs of the suit, and the fees charged by the attorney. If the amount of the employee’s recovery remaining after certain deductions specified in the statute exceeds the amount of OWCP’s disbursements, the surplus must be credited against future payments of compensation, because the FECA mandates that the employee ‘‘shall refund to the United States the amount of compensation paid by the United States and credit any surplus on future payments of compensation.’’ 5 U.S.C. 8132. To enforce the United States’ statutory right to reimbursement, the Office of Workers’ Compensation Programs (OWCP) has promulgated regulations. The regulations require a FECA beneficiary to report these types of payments (20 CFR 10.710) and submit the detailed information necessary to calculate the amount of the refund and surplus, if any, according to the formula in the statute. (20 CFR 10.707(e)). The information collected by Form CA–1108 and Form CA–1122 from the FECA beneficiary includes this information and is necessary to calculate the amount of the refund and surplus owed to the United States from the FECA beneficiary’s settlement or judgment, as required in the statute and the regulations. VerDate Sep<11>2014 22:19 Sep 04, 2024 Jkt 262001 See: https://www.dol.gov/owcp/dfec/ regs/statutes/feca.htm#8131, https:// www.dol.gov/owcp/dfec/regs/statutes/ feca.htm#8132, https://www.ecfr.gov/ cgi-bin/text-idx?c=ecfr&SID=c131552af a82be329e42e2 c9d62a41c8&rgn=div5&view= text&node=20:1.0.1.2.2&idno= 20#se20.1.10_1707. II. Desired Focus of Comments OWCP/DFELHWC is soliciting comments concerning the proposed information collection related to the Statement of Recovery. OWCP/ DFELHWC is particularly interested in comments that: • Evaluate whether the collection of information is necessary for the proper performance of the functions of the Agency, including whether the information has practical utility; • Evaluate the accuracy of OWCP/ DFELHWC’s estimate of the burden related to the information collection, including the validity of the methodology and assumptions used in the estimate; • Suggest methods to enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the information collection on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Background documents related to this information collection request are available at https://regulations.gov and at DOL–OWCP/DFELHWC located at 200 Constitution Ave. NW, Room S– 3323, Washington, DC 20210. Questions about the information collection requirements may be directed to the person listed in the FOR FURTHER INFORMATION CONTACT section of this notice. III. Current Actions This information collection request concerns the Statement of Recovery, Long Form CA–1108 and Short Form CA–1122. OWCP/DFELHWC has updated the data with respect to the number of respondents, responses, burden hours, and burden costs supporting this information collection request from the previous information collection request. Type of Review: Extension, without change, of a currently approved collection. Agency: Office of Workers’ Compensation Programs, Division of Federal Employees’ Longshore, and PO 00000 Frm 00068 Fmt 4703 Sfmt 4703 72431 Harbor Workers’ Compensation, OWCP/ DFELHWC. OMB Number: 1240–0001. Affected Public: Private Sector— Business or other For-profits. Number of Respondents: 1,392. Frequency: On Occasion. Number of Responses: 1,392. Annual Burden Hours: 640 hours. Annual Respondent or Recordkeeper Cost: $32.00. OWCP/DFELHWC 1240–0001: OWCP/ DFELHWC Statement of Recovery Forms. Comments submitted in response to this notice will be summarized in the request for Office of Management and Budget approval of the proposed information collection request; they will become a matter of public record and will be available at https:// www.reginfo.gov. Anjanette Suggs, Certifying Officer. [FR Doc. 2024–19860 Filed 9–4–24; 8:45 am] BILLING CODE 4510–CH–P NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Submission for OMB Review, Comment Request, Proposed Collection: Improving Customer Experience (OMB Circular A–11, Section 280 Implementation) Institute of Museum and Library Services, National Foundation on the Arts and the Humanities. ACTION: Submission for OMB Review, request for comments, collection of information. AGENCY: The Institute of Museum and Library Services (IMLS) as part of its continuing effort to reduce paperwork and respondent burden, is announcing an opportunity for public comment on the renewal of a proposed collection of information by the Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal Agencies are required to publish notice in the Federal Register concerning each proposed collection of information, and to allow 60 days for public comment in response to the notice. This Notice solicits comments on a renewal of a collection to gather customer and stakeholder feedback via customer interviews, feedback surveys, and rapid feedback user testing of website experiences to improve customer experience with IMLS services of various kinds. For more information on the types of proposed information SUMMARY: E:\FR\FM\05SEN1.SGM 05SEN1 khammond on DSKJM1Z7X2PROD with NOTICES 72432 Federal Register / Vol. 89, No. 172 / Thursday, September 5, 2024 / Notices collection requests IMLS may make under this clearance, contact the individual listed below in the FOR FURTHER INFORMATION CONTACT section of this Notice. DATES: Written comments must be submitted to the office listed in the ADDRESSES section below on or before October 4, 2024. ADDRESSES: Written comments and recommendations for proposed information collection requests should be sent within 30 days of publication of this Notice to www.reginfo.gov/public/ do/PRAMain. Find this particular information collection request by selecting ‘‘Institute of Museum and Library Services’’ under ‘‘Currently Under Review;’’ then check ‘‘Only Show ICR for Public Comment’’ checkbox. Once you have found this information collection request, select ‘‘Comment,’’ and enter or upload your comment and information. Alternatively, please mail your written comments to Office of Information and Regulatory Affairs, Attn.: OMB Desk Officer for Education, Office of Management and Budget, Room 10235, Washington, DC 20503, or call (202) 395–7316. OMB is particularly interested in comments that help the agency to: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility, and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology (e.g., permitting electronic submission of responses). FOR FURTHER INFORMATION CONTACT: Requests for additional information should be directed to Todd Rubin, Office of Management and Budget, 725 17th St. NW, Washington, DC 20006, 202–881–6991, via email to todd.w.rubin2@omb.eop.gov. SUPPLEMENTARY INFORMATION: The Institute of Museum and Library Services is the primary source of federal support for the nation’s libraries and museums. We advance, support, and empower America’s museums, libraries, VerDate Sep<11>2014 22:19 Sep 04, 2024 Jkt 262001 and related organizations through grant making, research, and policy development. To learn more, visit www.imls.gov. Current Actions: IMLS is requesting renewal of an existing collection to gather customer feedback and improve customer experience in alignment with OMB Circular A–11 Section 280. OMB Circular A–11 Section 280 established government-wide standards for mature customer experience organizations in government and measurement. To enable Federal programs to deliver the experience taxpayers deserve, they must undertake three general categories of activities: conduct ongoing customer research, gather and share customer feedback, and test services and digital products. These data collection efforts may be either qualitative or quantitative in nature or may consist of mixed methods. Additionally, data may be collected via a variety of means, including but not limited to electronic or social media, direct or indirect observation (i.e., in person, video and audio collections), interviews, questionnaires, surveys, and focus groups. IMLS will limit its inquiries to data collections that solicit strictly voluntary opinions or responses. Steps will be taken to ensure anonymity of respondents in each activity covered by this request. The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. It will also provide government-wide data on customer experience that can be displayed on performance.gov to help build transparency and accountability of Federal programs to the customers they serve. The 60-day Notice was published in the Federal Register on May 22, 2024 (89 FR 45030) (Document Number: 2024–11235). The agency received no comments in response to this Notice. Agency: Institute of Museum and Library Services. Title: Improving Customer Experience (OMB Circular A–11, Section 280 Implementation). OMB Control Number: 3137–0130. Agency Number: 3137. Respondents/Affected Public: Museum staff, library staff, IMLS applicants. Total Number of Respondents: 2,001,550. Frequency of Response: Once per respondent per request. PO 00000 Frm 00069 Fmt 4703 Sfmt 4703 Average/Hours per Response: Varied, dependent upon the data collection method used. The possible response time to complete a questionnaire or survey may be 3 minutes or up to 2 hours to participate in an interview. Total Estimated Annual Burden Hours: 101,125. Total Annual Cost Burden: $3,040,852.50. Dated: August 30, 2024. Suzanne Mbollo, Grants Management Specialist, Institute of Museum and Library Services. [FR Doc. 2024–19934 Filed 9–4–24; 8:45 am] BILLING CODE 7036–01–P NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Submission for OMB Review, Comment Request, Proposed Collection: Gathering Community Spotlights To Highlight Efforts of Local Practitioners To Improve Information Literacy: Collection Process To Populate Community Spotlights Institute of Museum and Library Services, National Foundation on the Arts and the Humanities. ACTION: Submission for OMB Review, request for comments, collection of information. AGENCY: The Institute of Museum and Library Services announces that the following information collection has been submitted to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act. This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirements on respondents can be properly assessed. This Notice proposes the clearance of the Gathering Community Spotlights to Highlight Efforts of Local Practitioners to Improve Information Literacy: Collection Process to Populate Community Spotlights. A copy of the proposed information collection request can be obtained by contacting the individual listed below in the FOR FURTHER INFORMATION CONTACT section of this Notice. DATES: Written comments must be submitted to the office listed in the ADDRESSES section below on or before October 04, 2024. SUMMARY: E:\FR\FM\05SEN1.SGM 05SEN1

Agencies

[Federal Register Volume 89, Number 172 (Thursday, September 5, 2024)]
[Notices]
[Pages 72431-72432]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-19934]


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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES

Institute of Museum and Library Services


Submission for OMB Review, Comment Request, Proposed Collection: 
Improving Customer Experience (OMB Circular A-11, Section 280 
Implementation)

AGENCY: Institute of Museum and Library Services, National Foundation 
on the Arts and the Humanities.

ACTION: Submission for OMB Review, request for comments, collection of 
information.

-----------------------------------------------------------------------

SUMMARY: The Institute of Museum and Library Services (IMLS) as part of 
its continuing effort to reduce paperwork and respondent burden, is 
announcing an opportunity for public comment on the renewal of a 
proposed collection of information by the Agency. Under the Paperwork 
Reduction Act of 1995 (PRA), Federal Agencies are required to publish 
notice in the Federal Register concerning each proposed collection of 
information, and to allow 60 days for public comment in response to the 
notice. This Notice solicits comments on a renewal of a collection to 
gather customer and stakeholder feedback via customer interviews, 
feedback surveys, and rapid feedback user testing of website 
experiences to improve customer experience with IMLS services of 
various kinds. For more information on the types of proposed 
information

[[Page 72432]]

collection requests IMLS may make under this clearance, contact the 
individual listed below in the FOR FURTHER INFORMATION CONTACT section 
of this Notice.

DATES: Written comments must be submitted to the office listed in the 
ADDRESSES section below on or before October 4, 2024.

ADDRESSES: Written comments and recommendations for proposed 
information collection requests should be sent within 30 days of 
publication of this Notice to www.reginfo.gov/public/do/PRAMain. Find 
this particular information collection request by selecting ``Institute 
of Museum and Library Services'' under ``Currently Under Review;'' then 
check ``Only Show ICR for Public Comment'' checkbox. Once you have 
found this information collection request, select ``Comment,'' and 
enter or upload your comment and information. Alternatively, please 
mail your written comments to Office of Information and Regulatory 
Affairs, Attn.: OMB Desk Officer for Education, Office of Management 
and Budget, Room 10235, Washington, DC 20503, or call (202) 395-7316.
    OMB is particularly interested in comments that help the agency to:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology (e.g., permitting 
electronic submission of responses).

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Todd Rubin, Office of Management and Budget, 725 
17th St. NW, Washington, DC 20006, 202-881-6991, via email to 
[email protected].

SUPPLEMENTARY INFORMATION: The Institute of Museum and Library Services 
is the primary source of federal support for the nation's libraries and 
museums. We advance, support, and empower America's museums, libraries, 
and related organizations through grant making, research, and policy 
development. To learn more, visit www.imls.gov.
    Current Actions: IMLS is requesting renewal of an existing 
collection to gather customer feedback and improve customer experience 
in alignment with OMB Circular A-11 Section 280. OMB Circular A-11 
Section 280 established government-wide standards for mature customer 
experience organizations in government and measurement. To enable 
Federal programs to deliver the experience taxpayers deserve, they must 
undertake three general categories of activities: conduct ongoing 
customer research, gather and share customer feedback, and test 
services and digital products.
    These data collection efforts may be either qualitative or 
quantitative in nature or may consist of mixed methods. Additionally, 
data may be collected via a variety of means, including but not limited 
to electronic or social media, direct or indirect observation (i.e., in 
person, video and audio collections), interviews, questionnaires, 
surveys, and focus groups. IMLS will limit its inquiries to data 
collections that solicit strictly voluntary opinions or responses. 
Steps will be taken to ensure anonymity of respondents in each activity 
covered by this request.
    The results of the data collected will be used to improve the 
delivery of Federal services and programs. It will include the creation 
of personas, customer journey maps, and reports and summaries of 
customer feedback data and user insights. It will also provide 
government-wide data on customer experience that can be displayed on 
performance.gov to help build transparency and accountability of 
Federal programs to the customers they serve.
    The 60-day Notice was published in the Federal Register on May 22, 
2024 (89 FR 45030) (Document Number: 2024-11235). The agency received 
no comments in response to this Notice.
    Agency: Institute of Museum and Library Services.
    Title: Improving Customer Experience (OMB Circular A-11, Section 
280 Implementation).
    OMB Control Number: 3137-0130.
    Agency Number: 3137.
    Respondents/Affected Public: Museum staff, library staff, IMLS 
applicants.
    Total Number of Respondents: 2,001,550.
    Frequency of Response: Once per respondent per request.
    Average/Hours per Response: Varied, dependent upon the data 
collection method used. The possible response time to complete a 
questionnaire or survey may be 3 minutes or up to 2 hours to 
participate in an interview.
    Total Estimated Annual Burden Hours: 101,125.
    Total Annual Cost Burden: $3,040,852.50.

    Dated: August 30, 2024.
Suzanne Mbollo,
Grants Management Specialist, Institute of Museum and Library Services.
[FR Doc. 2024-19934 Filed 9-4-24; 8:45 am]
BILLING CODE 7036-01-P


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