Agency Information Collection Activities; Website Satisfaction Surveys, 68921-68922 [2024-19252]

Agencies

• DEPARTMENT OF THE INTERIOR
• Office of the Secretary

[Federal Register Volume 89, Number 167 (Wednesday, August 28, 2024)]
[Notices]
[Pages 68921-68922]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-19252]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[22XD4523WT DS64950000 DWTFCG000.000000 DP.64920; OMB Control Number 
1090-0008]


Agency Information Collection Activities; Website Satisfaction 
Surveys

AGENCY: Office of the Secretary, Office of Employee Development, 
Federal Consulting Group, Interior.

ACTION: Notice of information collection; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Office of Employee Development, Federal Consulting Group is proposing 
to renew an information collection.

DATES: Interested persons are invited to submit comments on or before 
September 27, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under Review--Open for 
Public Comments'' or by using the search function. Please provide a 
copy of your comments to Federal Consulting Group, Attention: Lucy 
Adams, 1849 C St. NW MS 4320, Washington, DC 20240-0001, or via email 
to [email protected]. Please reference OMB Control Number 1090-
0008 in the subject line of your comments.

FOR FURTHER INFORMATION CONTACT: To request additional information 
about this ICR, contact Federal Consulting Group, Attention: Lucy 
Adams, 1849 C St. NW MS 4320, Washington, DC 20240-0001, or via email 
to [email protected].or by telephone at 202-513-7679. 
Individuals in the United States who are deaf, deafblind, hard of 
hearing, or have a speech disability may dial 711 (TTY, TDD, or 
TeleBraille) to access telecommunications relay services. Individuals 
outside the United States should use the relay services offered within 
their country to make international calls to the point-of-contact in 
the United States. You may also view the ICR at https://www.reginfo.gov/public/do/PRAMain.

SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction 
Act of 1995 (PRA, 44 U.S.C. 3501 et seq.) and 5 CFR 1320.8(d)(1), we 
provide the general public and other Federal agencies with an 
opportunity to

[[Page 68922]]

comment on new, proposed, revised, and continuing collections of 
information. This helps us assess the impact of our information 
collection requirements and minimize the public's reporting burden. It 
also helps the public understand our information collection 
requirements and provide the requested data in the desired format.
    A Federal Register notice with a 60-day public comment period 
soliciting comments on this collection of information was published on 
June 6, 2024 (89 FR 48440). No comments were received.
    As part of our continuing effort to reduce paperwork and respondent 
burdens, we are again soliciting comments from the public and other 
Federal agencies on the proposed ICR that is described below. We are 
especially interested in public comment addressing the following:
    (1) Whether or not the collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether or not the information will have practical utility;
    (2) The accuracy of our estimate of the burden for this collection 
of information, including the validity of the methodology and 
assumptions used;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) How might the agency minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology, e.g., 
permitting electronic submission of response.
    Comments that you submit in response to this notice are a matter of 
public record. Before including your address, phone number, email 
address, or other personal identifying information in your comment, you 
should be aware that your entire comment--including your personal 
identifying information--may be made publicly available at any time. 
While you can ask us in your comment to withhold your personal 
identifying information from public review, we cannot guarantee that we 
will be able to do so.
    Abstract: The Office of Management and Budget regulation at 5 CFR 
1320, which implements the provisions of the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.), requires that interested members of the 
public and affected agencies have an opportunity to comment on 
information collection and recordkeeping activities [see 5 CFR 
1320.8(d)]. The Office of Employee Development, Federal Consulting 
Group has submitted a request to Office of Management and Budget to 
renew its approval of this collection of information for three years.
    This information collection activity provides a means to 
consistently assess, benchmark, and improve customer satisfaction with 
Federal government agency websites within the Executive Branch. The 
Federal Consulting Group of the Department of the Interior serves as 
the executive agent for this assessment to federal agencies.
    The Website Satisfaction Surveys will be completed subject to the 
Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C. 
522a). The agency information collection will be used solely for the 
purpose of the survey. The contractor will not be authorized to release 
any agency information upon completion of the survey without first 
obtaining permission from the Federal Consulting Group and the 
participating agency. In no case shall any new system of records 
containing privacy information be developed by the Federal Consulting 
Group, participating agencies, or the contractor collecting the data. 
In addition, participating Federal agencies may only provide 
information used to randomly selected respondents from among 
established systems of records provided for such routine uses.
    There is no other agency or organization able to provide the 
information accessible through the surveying approach used in this 
information collection. Further, the information will enable Federal 
agencies to determine customer satisfaction metrics with discrimination 
capability across variables. Thus, this information collection will 
assist Federal agencies in making the best use of resources in a 
targeted manner to improve service to the public.
    This survey asks no questions of a sensitive nature, such as sexual 
behavior and attitudes, religious beliefs, or other matters that are 
commonly considered private.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it is operating under 
a currently valid Office of Management and Budget control number. The 
Office of Management and Budget control number for this collection is 
1090-0008. The control number will be displayed on the surveys used. 
For expeditious administration of the surveys, the expiration date will 
not be displayed on the individual instruments. Response to the surveys 
is voluntary.
    Title of Collection: Website Satisfaction Surveys.
    OMB Control Number: 1090-0008.
    Form Number: None.
    Type of Review: Extension of a currently approved collection.
    Respondents/Affected Public: Individuals, Business, and State, 
Local, or Tribal Governments who have utilized Federal Government 
services.
    Estimated Completion Time per Response: Participation by Federal 
agencies will vary as new websites are added or deleted. However, based 
on our experience from the previous three-year approval period, the 
number of surveys has been very consistent with little change and 
estimate for the next three years are as follows:
    Average Expected Annual Number of Customer Satisfaction Surveys: 
250 with 5,000 respondents per survey.
    Total Estimated Number of Annual Responses: 1,250,000 Responses.
    Total Estimated Number of Annual Burden Hours: 60,764 hours.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: Once per survey.
    Total Estimated Annual Non hour Burden Cost: None.
    An agency may not conduct or sponsor and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number.
    The authority for this action is the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.).

Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2024-19252 Filed 8-27-24; 8:45 am]
BILLING CODE 4334-63-P