Agency Information Collection Activities; Proposed eCollection eComments Requested; Extension of a Previously Approved Collection; DOJ's OMB Circular A-11 Section 280 Information Collection Request: Improving Federal Customer Experience, 58767-58768 [2024-15976]
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58767
Federal Register / Vol. 89, No. 139 / Friday, July 19, 2024 / Notices
move forward in the employment
process.
Overview of This Information
Collection
1. Type of Information Collection:
Revision.
2. The Title of the Form/Collection:
Drug Enforcement Administration PreEmployment Drug Policy Notification
and Acknowledgement.
3. The agency form number, if any,
and the applicable component of the
Department sponsoring the collection:
Form number: DEA–200. The
sponsoring component is the Drug
Enforcement Administration.
4. Affected public who will be asked
or required to respond, as well as the
obligation to respond: DEA job
applicants are asked to complete the
form. While not mandatory, an
applicant can be disqualified in the
hiring process for failing to provide the
requested acknowledgement.
5. An estimate of the total number of
respondents and the amount of time
estimated for an average respondent to
respond: The total or estimated number
of respondents for the DEA–200 is 4727.
The time per response is 7 minutes.
6. An estimate of the total annual
burden (in hours) associated with the
collection: The total annual burden
hours for this collection is 551 hours.
7. An estimate of the total annual cost
burden associated with the collection, if
applicable: $0.
TOTAL BURDEN HOURS
Number of
respondents
Activity
Time per
response
(minutes)
Total annual
burden
(hours)
DEA Form 200 ..................................
4,727
1/annually .........................................
4,727
7
551
Unduplicated Totals ...................
4,727
1/annually .........................................
4,727
7
551
If additional information is required
contact: Darwin Arceo, Department
Clearance Officer, United States
Department of Justice, Justice
Management Division, Policy and
Planning Staff, Two Constitution
Square, 145 N Street NE, 4W–218,
Washington, DC.
Dated: July 16, 2024.
Darwin Arceo,
Department Clearance Officer for PRA, U.S.
Department of Justice.
[FR Doc. 2024–15934 Filed 7–18–24; 8:45 am]
BILLING CODE 4410–09–P
DEPARTMENT OF JUSTICE
[OMB Control Number 1103–0120]
Agency Information Collection
Activities; Proposed eCollection
eComments Requested; Extension of a
Previously Approved Collection; DOJ’s
OMB Circular A–11 Section 280
Information Collection Request:
Improving Federal Customer
Experience
Department of Justice, Office of
the Chief Information Officer.
ACTION: 30-Day notice.
AGENCY:
The Department of Justice
(DOJ), Office of the Chief Information
Officer will be submitting the following
information collection request to the
Office of Management and Budget
(OMB) for review and approval in
accordance with the Paperwork
Reduction Act of 1995.
DATES: Comments are encouraged and
will be accepted for 30 days until
August 19, 2024.
SUMMARY:
ddrumheller on DSK120RN23PROD with NOTICES1
Total annual
responses
Frequency
VerDate Sep<11>2014
18:53 Jul 18, 2024
Jkt 262001
If
you have additional comments
especially on the estimated public
burden or associated response time,
suggestions, or need a copy of the
proposed information collection
instrument with instructions or
additional information, please contact
Catalina Martinez, 950 Penn Ave. NW,
Washington, DC 20530, Phone: 202–
705–5740, Email: Catalina.martinez@
usdoj.gov.
SUPPLEMENTARY INFORMATION: The
proposed information collection was
previously published in the Federal
Register on May 15, 2024, allowing a
60-day comment period. Written
comments and suggestions from the
public and affected agencies concerning
the proposed collection of information
are encouraged. Your comments should
address one or more of the following
four points:
—Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the U.S. Department of
Justice, including whether the
information will have practical utility;
—Evaluate the accuracy of the agency’s
estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
—Evaluate whether and if so how the
quality, utility, and clarity of the
information to be collected can be
enhanced; and
—Minimize the burden of the collection
of information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms
FOR FURTHER INFORMATION CONTACT:
PO 00000
Frm 00065
Fmt 4703
Sfmt 4703
of information technology, e.g.,
permitting electronic submission of
responses.
Abstract: Under the PRA, (44 U.S.C.
3501–3520) Federal Agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. ‘‘Collection of information’’
is defined in 44 U.S.C. 3502(3) and 5
CFR 1320.3(c) and includes Agency
requests or requirements that members
of the public submit reports, keep
records, or provide information to a
third party. Section 3506(c)(2)(A) of the
PRA requires Federal Agencies to
provide a 30-day notice in the Federal
Register concerning each proposed
collection of information, including
each proposed extension of an existing
collection of information, before
submitting the collection to OMB for
approval. To comply with this
requirement, DOJ is publishing notice of
the proposed collection of information
set forth in this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
E:\FR\FM\19JYN1.SGM
19JYN1
58768
Federal Register / Vol. 89, No. 139 / Friday, July 19, 2024 / Notices
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. Inquiries will be limited to data
collections that solicit strictly voluntary
opinions or responses. Steps will be
taken to ensure anonymity of
respondents in each activity covered by
this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Overview of This Information
Collection
1. Type of Information Collection:
Extension of a previously approved
collection.
2. The Title of the Form/Collection:
DOJ’s OMB Circular A–11 Section 280
Information Collection Request:
Improving Federal Customer
Experience.
3. The agency form number, if any,
and the applicable component of the
Department sponsoring the collection:
DOJ, Office of the Chief Information
Officer.
4. Affected public who will be asked
or required to respond, as well as the
obligation to respond: Affected Public:
State, local and tribal governments,
individuals and households, Private
Sector—for or not for profit institutions,
and Federal Government]. The
obligation to respond is voluntary.
5. An estimate of the total number of
respondents and the amount of time
estimated for an average respondent to
respond: 2,001,550.
The time per response Varied,
dependent upon the data collection
method used. The possible response
time to complete a questionnaire or
survey may be 3 minutes or up to 1.5
hours to participate in an interview.
6. An estimate of the total annual
burden (in hours) associated with the
collection: Ex: The total annual burden
hours for this collection is 101,125.
7. An estimate of the total annual cost
burden associated with the collection, if
applicable: $0.
TOTAL BURDEN HOURS
Number of
respondents
Activity
Title .........................................................
2,001,550
Total annual
responses
Frequency
1/annually ....................
2,001,550
Time per
response
Total annual
burden
(hours)
Varies ................
101,125
Unduplicated Totals.
If additional information is required
contact: Darwin Arceo, Department
Clearance Officer, United States
Department of Justice, Justice
Management Division, Policy and
Planning Staff, Two Constitution
Square, 145 N Street NE, 4W–218,
Washington, DC.
Dated: July 16, 2024.
Darwin Arceo,
Department Clearance Officer for PRA, U.S.
Department of Justice.
[FR Doc. 2024–15976 Filed 7–18–24; 8:45 am]
BILLING CODE 4410–PN–P
ddrumheller on DSK120RN23PROD with NOTICES1
DEPARTMENT OF LABOR
Agency Information Collection
Activities; Submission for OMB
Review; Comment Request; Safe +
Sound Campaign
Notice of availability; request
for comments.
ACTION:
VerDate Sep<11>2014
18:53 Jul 18, 2024
Jkt 262001
The Department of Labor
(DOL) is submitting this Occupational
Safety & Health Administration (OSHA)sponsored information collection
request (ICR) to the Office of
Management and Budget (OMB) for
review and approval in accordance with
the Paperwork Reduction Act of 1995
(PRA). Public comments on the ICR are
invited.
DATES: The OMB will consider all
written comments that the agency
receives on or before August 19, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Nicole Bouchet by telephone at 202–
693–0213, or by email at DOL_PRA_
PUBLIC@dol.gov.
SUMMARY:
PO 00000
Frm 00066
Fmt 4703
Sfmt 4703
OSHA
established the Safe + Sound Campaign,
a voluntary effort to support the
implementation of safety and health
programs in businesses throughout the
United States. The Campaign includes
period activities and events, ranging
from regular email updates to quarterly
national Webinars to local meetings to
an annual national stand down,
designated to increase overall employer
and employee awareness and
understanding of safety and health
programs and promote employer
adoption of these programs. To gain
information needed to support this
effort, OSHA is proposing to survey, and
in some cases interview, those
participating in the Campaign activities.
The goal of the information collection is
to understand and respond to the needs
of participants and publicly highlight
outcomes to enhance the effectiveness
of the Campaign. For additional
substantive information about this ICR,
see the related notice published in the
SUPPLEMENTARY INFORMATION:
E:\FR\FM\19JYN1.SGM
19JYN1
Agencies
[Federal Register Volume 89, Number 139 (Friday, July 19, 2024)]
[Notices]
[Pages 58767-58768]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-15976]
-----------------------------------------------------------------------
DEPARTMENT OF JUSTICE
[OMB Control Number 1103-0120]
Agency Information Collection Activities; Proposed eCollection
eComments Requested; Extension of a Previously Approved Collection;
DOJ's OMB Circular A-11 Section 280 Information Collection Request:
Improving Federal Customer Experience
AGENCY: Department of Justice, Office of the Chief Information Officer.
ACTION: 30-Day notice.
-----------------------------------------------------------------------
SUMMARY: The Department of Justice (DOJ), Office of the Chief
Information Officer will be submitting the following information
collection request to the Office of Management and Budget (OMB) for
review and approval in accordance with the Paperwork Reduction Act of
1995.
DATES: Comments are encouraged and will be accepted for 30 days until
August 19, 2024.
FOR FURTHER INFORMATION CONTACT: If you have additional comments
especially on the estimated public burden or associated response time,
suggestions, or need a copy of the proposed information collection
instrument with instructions or additional information, please contact
Catalina Martinez, 950 Penn Ave. NW, Washington, DC 20530, Phone: 202-
705-5740, Email: [email protected].
SUPPLEMENTARY INFORMATION: The proposed information collection was
previously published in the Federal Register on May 15, 2024, allowing
a 60-day comment period. Written comments and suggestions from the
public and affected agencies concerning the proposed collection of
information are encouraged. Your comments should address one or more of
the following four points:
--Evaluate whether the proposed collection of information is necessary
for the proper performance of the functions of the U.S. Department of
Justice, including whether the information will have practical utility;
--Evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used;
--Evaluate whether and if so how the quality, utility, and clarity of
the information to be collected can be enhanced; and
--Minimize the burden of the collection of information on those who are
to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Abstract: Under the PRA, (44 U.S.C. 3501-3520) Federal Agencies
must obtain approval from the Office of Management and Budget (OMB) for
each collection of information they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes Agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of the PRA requires Federal Agencies to provide a
30-day notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of an
existing collection of information, before submitting the collection to
OMB for approval. To comply with this requirement, DOJ is publishing
notice of the proposed collection of information set forth in this
document.
Whether seeking a loan, Social Security benefits, veteran's
benefits, or other services provided by the Federal Government,
individuals and businesses expect Government customer services to be
efficient and intuitive, just like services from leading private-sector
organizations. Yet the 2016 American Consumer Satisfaction Index and
the 2017 Forrester Federal Customer Experience Index show that, on
average, Government services lag nine percentage points behind the
private sector.
A modern, streamlined and responsive customer experience means:
Raising government-wide customer experience to the average of the
private
[[Page 58768]]
sector service industry; developing indicators for high-impact Federal
programs to monitor progress towards excellent customer experience and
mature digital services; and providing the structure (including
increasing transparency) and resources to ensure customer experience is
a focal point for agency leadership. To support this, OMB Circular A-11
Section 280 established government-wide standards for mature customer
experience organizations in government and measurement. To enable
Federal programs to deliver the experience taxpayers deserve, they must
undertake three general categories of activities: Conduct ongoing
customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. Inquiries will be limited to data
collections that solicit strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity of respondents in each activity
covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
Overview of This Information Collection
1. Type of Information Collection: Extension of a previously
approved collection.
2. The Title of the Form/Collection: DOJ's OMB Circular A-11
Section 280 Information Collection Request: Improving Federal Customer
Experience.
3. The agency form number, if any, and the applicable component of
the Department sponsoring the collection: DOJ, Office of the Chief
Information Officer.
4. Affected public who will be asked or required to respond, as
well as the obligation to respond: Affected Public: State, local and
tribal governments, individuals and households, Private Sector--for or
not for profit institutions, and Federal Government]. The obligation to
respond is voluntary.
5. An estimate of the total number of respondents and the amount of
time estimated for an average respondent to respond: 2,001,550.
The time per response Varied, dependent upon the data collection
method used. The possible response time to complete a questionnaire or
survey may be 3 minutes or up to 1.5 hours to participate in an
interview.
6. An estimate of the total annual burden (in hours) associated
with the collection: Ex: The total annual burden hours for this
collection is 101,125.
7. An estimate of the total annual cost burden associated with the
collection, if applicable: $0.
Total Burden Hours
--------------------------------------------------------------------------------------------------------------------------------------------------------
Number of Total annual Total annual
Activity respondents Frequency responses Time per response burden (hours)
--------------------------------------------------------------------------------------------------------------------------------------------------------
Title................................... 2,001,550 1/annually................. 2,001,550 Varies..................... 101,125
---------------------------------------------------------------------------------------------------------------
Unduplicated Totals.................
--------------------------------------------------------------------------------------------------------------------------------------------------------
If additional information is required contact: Darwin Arceo,
Department Clearance Officer, United States Department of Justice,
Justice Management Division, Policy and Planning Staff, Two
Constitution Square, 145 N Street NE, 4W-218, Washington, DC.
Dated: July 16, 2024.
Darwin Arceo,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2024-15976 Filed 7-18-24; 8:45 am]
BILLING CODE 4410-PN-P