Agency Information Collection Activities; Submission for OMB Review; Comment Request; Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 53479 [2024-13995]

Download as PDF Federal Register / Vol. 89, No. 123 / Wednesday, June 26, 2024 / Notices administrative process to renew the OMB approval on the form. Type of Review: Extension of a currently approved collection. Affected Public: Individuals and Households. Estimated Number of Respondents: 5,000. Estimated Time per Respondent: 2 hrs., 22 mins. Estimated Total Annual Burden Hours: 11,800. 5. Title: Miscellaneous Changes Under the SECURE 2.0 Act of 2022. OMB Number: 1545–2317. Notice Number: 2024–2. Abstract: Section 72(t)(1) generally imposes a 10 percent additional tax on any distribution from a qualified retirement plan within the meaning of section 4974(c), unless the distribution qualifies for one of the exceptions listed in section 72(t)(2). Section 72(t)(2)(L)(iii) provides that, in order to be considered a terminally ill individual, an employee must furnish sufficient evidence to the plan administrator. This information will be used by a plan administrator to determine whether an individual is eligible for a terminal illness distribution and thus eligible for the exception to the 10 percent additional tax under section 72(t)(2)(L). Current Actions: There are no changes to the notice at this time. Type of Review: Extension of a currently approved collection. Affected Public: Individuals and Households. Estimated Number of Respondents: 225,500. Estimated Time per Respondent: 15 mins. Estimated Total Annual Burden Hours: 11,375. Authority: 44 U.S.C. 3501 et seq. Melody Braswell, Treasury PRA Clearance Officer. [FR Doc. 2024–13990 Filed 6–25–24; 8:45 am] BILLING CODE 4830–01–P ddrumheller on DSK120RN23PROD with NOTICES1 DEPARTMENT OF THE TREASURY Agency Information Collection Activities; Submission for OMB Review; Comment Request; Generic Clearance for Improving Customer Experience (OMB Circular A–11, Section 280 Implementation) Departmental Offices, U.S. Department of the Treasury. ACTION: Notice of information collection; request for comment. AGENCY: The Department of the Treasury will submit the following information collection request to the SUMMARY: VerDate Sep<11>2014 18:15 Jun 25, 2024 Jkt 262001 Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995, on or after the date of publication of this notice. The public is invited to submit comments on this request. DATES: Comments should be received on or before July 26, 2024 to be assured of consideration. ADDRESSES: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be obtained from Spencer W. Clark by emailing PRA@treasury.gov, calling (202) 927–5331, or viewing the entire information collection request at www.reginfo.gov. SUPPLEMENTARY INFORMATION: Bureau of the Fiscal Service Title: Generic Clearance for Improving Customer Experience (OMB Circular A– 11, Section 280 Implementation). OMB Control Number: 1530–0073. Type of Review: Extension without change of a currently approved collection. Description: On September 11, 1993, President Clinton issued Executive Order 12862, ‘‘Setting Customer Service Standards’’ which clearly define his vision that the Federal agencies will put the people first. Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. Section 1(b) of Executive Order 12862 requires Government agencies to ‘‘survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services’’ and section 1(e) requires agencies ‘‘survey front-line employees on barriers to, and ideas for, matching the best in business.’’ On March 30, 2016, President Obama established the Core Federal Services Council, which again emphasized the need to deliver world-class customer service to the American people. The Council, composed of the major highvolume, high-impact Federal programs that provide transactional services directly to the public, were encouraged ‘‘to improve the customer experience by using public and private sector management best practices, such as PO 00000 Frm 00098 Fmt 4703 Sfmt 9990 53479 conducting self-assessments and journey mapping, collecting transactional feedback data, and sharing such data with frontline and other staff.’’ In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was also included in the 2018 update of the Federal Performance Framework in Circular A–11, ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A–11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research. These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the Department of Treasury to act in accordance with OMB Circular A–11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public. Form: None. Affected Public: Businesses, individuals and state or local governments. Estimated Number of Respondents: 2,001,550. Frequency of Response: On occasion. Estimated Total Number of Annual Responses: 2,001,550. Estimated Time per Response: Varies. Feedback survey (3 minutes), User testing (15–30 minutes), Customer interviews (30 minutes), Focus groups (90 minutes). Estimated Total Annual Burden Hours: 101,125. Authority: 44 U.S.C. 3501 et seq. Spencer W. Clark, Treasury PRA Clearance Officer. [FR Doc. 2024–13995 Filed 6–25–24; 8:45 am] BILLING CODE 4810–AS–P E:\FR\FM\26JNN1.SGM 26JNN1

Agencies

[Federal Register Volume 89, Number 123 (Wednesday, June 26, 2024)]
[Notices]
[Page 53479]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-13995]


-----------------------------------------------------------------------

DEPARTMENT OF THE TREASURY


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Generic Clearance for Improving Customer 
Experience (OMB Circular A-11, Section 280 Implementation)

AGENCY: Departmental Offices, U.S. Department of the Treasury.

ACTION: Notice of information collection; request for comment.

-----------------------------------------------------------------------

SUMMARY: The Department of the Treasury will submit the following 
information collection request to the Office of Management and Budget 
(OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995, on or after the date of publication of this 
notice. The public is invited to submit comments on this request.

DATES: Comments should be received on or before July 26, 2024 to be 
assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be 
obtained from Spencer W. Clark by emailing [email protected], calling 
(202) 927-5331, or viewing the entire information collection request at 
www.reginfo.gov.

SUPPLEMENTARY INFORMATION:

Bureau of the Fiscal Service

    Title: Generic Clearance for Improving Customer Experience (OMB 
Circular A-11, Section 280 Implementation).
    OMB Control Number: 1530-0073.
    Type of Review: Extension without change of a currently approved 
collection.
    Description: On September 11, 1993, President Clinton issued 
Executive Order 12862, ``Setting Customer Service Standards'' which 
clearly define his vision that the Federal agencies will put the people 
first. Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. Section 1(b) of Executive Order 12862 
requires Government agencies to ``survey customers to determine the 
kind and quality of services they want and their level of satisfaction 
with existing services'' and section 1(e) requires agencies ``survey 
front-line employees on barriers to, and ideas for, matching the best 
in business.''
    On March 30, 2016, President Obama established the Core Federal 
Services Council, which again emphasized the need to deliver world-
class customer service to the American people. The Council, composed of 
the major high-volume, high-impact Federal programs that provide 
transactional services directly to the public, were encouraged ``to 
improve the customer experience by using public and private sector 
management best practices, such as conducting self-assessments and 
journey mapping, collecting transactional feedback data, and sharing 
such data with frontline and other staff.''
    In March 2018, the Administration of President Trump launched the 
President's Management Agenda (PMA) and established new Cross-Agency 
Priority (CAP) Goals. Excellent service was established as a core 
component of the mission, service, stewardship model that frames the 
entire PMA, embedding a customer-focused approach in all of the PMA's 
initiatives. This model was also included in the 2018 update of the 
Federal Performance Framework in Circular A-11, ensuring `excellent 
service' as a focus in future agency strategic planning efforts. The 
PMA included a CAP Goal on Improving Customer Experience with Federal 
Services, with a primary strategy to drive improvements within 25 of 
the nation's highest impact programs. This effort is supported by an 
interagency team and guidance in Circular A-11 requiring the collection 
of customer feedback data and increasing the use of industry best 
practices to conduct customer research.
    These Presidential actions and requirements establish an ongoing 
process of collecting customer insights and using them to improve 
services. This new request will enable the Department of Treasury to 
act in accordance with OMB Circular A-11 Section 280 to ultimately 
transform the experience of its customers to improve both efficiency 
and mission delivery, and increase accountability by communicating 
about these efforts with the public.
    Form: None.
    Affected Public: Businesses, individuals and state or local 
governments.
    Estimated Number of Respondents: 2,001,550.
    Frequency of Response: On occasion.
    Estimated Total Number of Annual Responses: 2,001,550.
    Estimated Time per Response: Varies. Feedback survey (3 minutes), 
User testing (15-30 minutes), Customer interviews (30 minutes), Focus 
groups (90 minutes).
    Estimated Total Annual Burden Hours: 101,125.
    Authority: 44 U.S.C. 3501 et seq.

Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2024-13995 Filed 6-25-24; 8:45 am]
BILLING CODE 4810-AS-P
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