Agency Information Collection Activity: GI Bill® School Feedback Tool, 51392-51393 [2024-13219]

Agencies

• DEPARTMENT OF VETERANS AFFAIRS

[Federal Register Volume 89, Number 117 (Monday, June 17, 2024)]
[Notices]
[Pages 51392-51393]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-13219]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0797]


Agency Information Collection Activity: GI Bill[supreg] School 
Feedback Tool

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: Veterans Benefits Administration, Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed revision of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES:  Comments must be received on or before August 16, 2024.

ADDRESSES: Comments must be submitted through https://www.regulations.gov/.

FOR FURTHER INFORMATION CONTACT: 
    Program-Specific information: Nancy Kessinger, 202-632-8924, 
[email protected].
    VA PRA information: Maribel Aponte, 202-461-8900, 
[email protected].

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: GI Bill[supreg] School Feedback Tool, No Form.
    OMB Control Number: 2900-0797. https://www.reginfo.gov/public/do/PRASearch (Once at this link, you can enter the OMB Control Number to 
find the historical versions of this Information Collection).
    Type of Review: Revision of a currently approved collection.
    Abstract: Executive Order 13607, Establishing Principles of 
Excellence, which is now identified as the GI Bill School Feedback Tool 
is used for Educational Institutions serving service members, Veterans, 
spouses, and other family members, requires the establishment of a 
centralized complaint system for students receiving federal military 
and Veteran educational benefits. The purpose of the complaint system 
is to provide a standardized method to submit a complaint against an 
educational institution alleging fraudulent and unduly aggressive 
recruiting techniques, misrepresentation, payment of incentive 
compensation, failure to meet state authorization requirements, or 
failure to adhere to the Principles of Excellence as outlined in the 
Executive Order. The VA's Principles of Excellence GI Bill[supreg] 
School Feedback Tool leverages the Salesforce platform to collect and 
manage complaints. The complainants access the complaint system through 
the GI Bill website and eBenefits portal. Veterans, family members, or 
other members of the public are able to open links at the VA website 
location and enter the requested information. Complainants are offered 
the opportunity to review the information in their complaint prior to 
clicking on the submit button. Once a complaint is submitted, the 
complainant receives an email verifying that the complaint was 
received.
    At this point, the complaint is stored in the complaint system and 
is available to select VA employees for review. VA reviews the 
complaint, and on behalf of the complainant, shares the complaint with 
the institution which is subject of the complaint. VA requests the 
institution to formally respond to the complaint within 90 days. If an 
institution fails to respond within 90 days, VA will contact the 
institution and request a status update.
    Once VA receives a response from the institution, VA will forward 
the response to the complainant. At this point, VA will close the case. 
Valid complaints received are transmitted to the central repository at 
FTC Consumer Sentinel. The information in the central repository is the 
same information provided by the complainant. Authorized law 
enforcement officials who have been granted access to the FTC Consumer 
Sentinel database have access to view all complaints. The

[[Page 51393]]

respondent submits a complaint about an educational institution online 
through either the GI Bill website or the eBenefit portal. The 
information gathered can only be obtained from the individual 
respondents. Valid complaints will be accepted from third parties. The 
Feedback Tool process for VA's complaint system data elements include:
    Institution/Employer: There are over 36,000 educational 
institutions that are approved for VA education benefits.
    Anonymous Complaints: The Feedback Tool Complaint System allows for 
a user to file anonymous complaints. Based on working group discussions 
with CFPB and FTC, VA believes that allowing anonymous complaints will 
garner more ground truth on what is happening with Veterans using their 
education benefits at different schools.
    Required fields: As a result of allowing anonymous complaints, many 
of the fields will not be required by VA.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 305 hours.
    Estimated Average Burden Time per Respondent: 15 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 1,222.
    Authority: 44 U.S.C. 3501 et seq.

Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.) Office of Enterprise and Integration/
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2024-13219 Filed 6-14-24; 8:45 am]
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