Agency Information Collection Activities; Extension; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 45670-45671 [2024-11340]
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Federal Register / Vol. 89, No. 101 / Thursday, May 23, 2024 / Notices
processing capacity over the next three
years.
3. New Data Element:
This revision also adds a new data
element to this collection: the physical
location (longitude/latitude) of device
utilizing ATA at the time of any
biometric information submission. This
data element will further secure the
submission process and provide
accurate identity information for
completion of vetting in advance of
issuance of a travel authorization.
CBP invites comments from the
public on all changes established by
previously approved emergency
submissions and the new proposed
revisions listed in this FRN.
Type of Information Collection:
Advance Travel Authorization (ATA).
Estimated Number of Respondents:
562,000.
Estimated Number of Annual
Responses per Respondent: 1.
Estimated Number of Total Annual
Responses: 562,000.
Estimated Time per Response: 10
minutes.
Estimated Total Annual Burden
Hours: 93,667.
Dated: May 20, 2024.
Seth D Renkema,
Branch Chief, Economic Impact Analysis
Branch, U.S. Customs and Border Protection.
[FR Doc. 2024–11341 Filed 5–22–24; 8:45 am]
BILLING CODE 9111–14–P
DEPARTMENT OF HOMELAND
SECURITY
U.S. Customs and Border Protection
[OMB Control Number 1651–0136]
Agency Information Collection
Activities; Extension; Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
U.S. Customs and Border
Protection (CBP), Department of
Homeland Security.
ACTION: 30-Day notice and request for
comments.
AGENCY:
The Department of Homeland
Security, U.S. Customs and Border
Protection (CBP) will be submitting the
following information collection request
to the Office of Management and Budget
(OMB) for review and approval in
accordance with the Paperwork
Reduction Act of 1995 (PRA). The
information collection is published in
the Federal Register to obtain comments
from the public and affected agencies.
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SUMMARY:
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19:35 May 22, 2024
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Comments are encouraged and
must be submitted (no later than June
24, 2024) to be assured of consideration.
ADDRESSES: Written comments and/or
suggestions regarding the item(s)
contained in this notice should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Please submit written
comments and/or suggestions in
English. Find this particular information
collection by selecting ‘‘Currently under
30-day Review—Open for Public
Comments’’ or by using the search
function.
FOR FURTHER INFORMATION CONTACT:
Requests for additional PRA information
should be directed to Seth Renkema,
Chief, Economic Impact Analysis
Branch, U.S. Customs and Border
Protection, Office of Trade, Regulations
and Rulings, 90 K Street NE, 10th Floor,
Washington, DC 20229–1177,
Telephone number 202–325–0056 or via
email CBP_PRA@cbp.dhs.gov. Please
note that the contact information
provided here is solely for questions
regarding this notice. Individuals
seeking information about other CBP
programs should contact the CBP
National Customer Service
Center at 877–227–5511, (TTY) 1–800–
877–8339, or CBP website at https://
www.cbp.gov/.
SUPPLEMENTARY INFORMATION: CBP
invites the general public and other
Federal agencies to comment on the
proposed and/or continuing information
collections pursuant to the Paperwork
Reduction Act of 1995 (44 U.S.C. 3501
et seq.). This proposed information
collection was previously published in
the Federal Register (89 FR 5251) on
January 26, 2024, allowing for a 60-day
comment period. This notice allows for
an additional 30 days for public
comments. This process is conducted in
accordance with 5 CFR 1320.8. Written
comments and suggestions from the
public and affected agencies should
address one or more of the following
four points: (1) whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (2) the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used; (3)
suggestions to enhance the quality,
utility, and clarity of the information to
be collected; and (4) suggestions to
minimize the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
DATES:
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mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses. The
comments that are submitted will be
summarized and included in the request
for approval. All comments will become
a matter of public record.
Overview of This Information
Collection
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Number: 1651–0136.
Form Number: N/A.
Current Actions: CBP proposes to
extend the expiration date of this
information collection with a change in
burden hours.
Type of Review: Extension (with
change).
Affected Public: Individuals and
Businesses.
Abstract: Executive Order 12862,
Setting Customer Service Standards,
directs Federal agencies to provide
service to the public that matches or
exceeds the best service available in the
private sector. Executive Order 14058,
Transforming Federal Customer
Experience and Service Delivery to
Rebuild Trust in Government, reiterates
that Federal agencies should continually
improve their understanding of their
customers and their customer
experience challenges. In order to work
continuously to ensure that our
programs are effective and meet our
customers’ needs, CBP seeks to obtain
OMB approval of a generic clearance to
collect qualitative feedback on our
service delivery. By qualitative feedback
we mean information that provides
useful insights on perceptions and
opinions but are not statistical surveys
that yield quantitative results that can
be generalized to the population of
study.
This collection of information is
necessary to enable CBP to garner
customer and stakeholder feedback in
an efficient, timely manner, in
accordance with our commitment to
improving service delivery. The
information collected from our
customers and stakeholders will help
ensure that users have an effective,
efficient, and satisfying experience with
CBP’s programs. This feedback will
provide insights into customer or
stakeholder perceptions, experiences,
and expectations, provide an early
warning of issues with service, or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative,
E:\FR\FM\23MYN1.SGM
23MYN1
Federal Register / Vol. 89, No. 101 / Thursday, May 23, 2024 / Notices
and actionable communications
between CBP and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Type of Information Collection:
Customer Feedback.
Estimated Number of Respondents:
620,000.
Estimated Number of Annual
Responses per Respondent: 1.
Estimated Number of Total Annual
Responses: 620,000.
Estimated Time per Response: 5
minutes.
Estimated Total Annual Burden
Hours: 51,000.
Dated: May 20, 2024.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis
Branch, U.S. Customs and Border Protection.
[FR Doc. 2024–11340 Filed 5–22–24; 8:45 am]
BILLING CODE 9111–14–P
DEPARTMENT OF HOMELAND
SECURITY
[Docket No. CISA–2024–0006]
Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; Comment Request;
Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
ACTION: 30-Day notice and request for
comments; extension of information
collection request: 1670–0027.
AGENCY:
The Office of the Chief
Information Office (OCIO) within
Cybersecurity and Infrastructure
Security Agency (CISA) submits the
following information collection request
(ICR) to the Office of Management and
Budget (OMB) for review and clearance.
CISA previously published this
information collection request (ICR) in
the Federal Register on February 15,
2024 for a 60-day public comment
period. Zero comments were received
by CISA. The purpose of this notice is
to allow additional 30-days for public
comments.
DATES: Comments are encouraged and
will be accepted until June 24, 2024.
Submissions received after the deadline
for receiving comments may not be
considered.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
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SUMMARY:
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within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
The Office of Management and Budget
is particularly interested in comments
which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
FOR FURTHER INFORMATION CONTACT:
Benjamin Thomsen, 202–254–7179,
CISA.PRA@hq.dhs.gov.
SUPPLEMENTARY INFORMATION: The
information collection activity provides
a means to garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. CISA is
planning to submit this collection to
OMB for approval. By qualitative
feedback we mean information that
provides useful insights on perceptions
and opinions but are not statistical
surveys that yield quantitative results
that can be generalized to the
population of study.
This feedback will provide insights
into customer or stakeholder
perceptions, experiences, and
expectations, provide an early warning
of issues with service, or focus attention
on areas where communication, training
or changes in operations might improve
delivery of products or services.
These collections will allow for
ongoing, collaborative, and actionable
communications between CISA and its
customers and stakeholders. It will also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
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45671
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected,
vital feedback from customers and
stakeholders on CISA’s services will be
unavailable. CISA will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
1. The collections are voluntary;
2. The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
3. The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
4. Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
5. Personally identifiable information
is collected only to the extent necessary
and is not retained;
6. Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the CISA
(if released, CISA must indicate the
qualitative nature of the information);
7. Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
8. Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
E:\FR\FM\23MYN1.SGM
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]]>Agencies
[Federal Register Volume 89, Number 101 (Thursday, May 23, 2024)]
[Notices]
[Pages 45670-45671]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-11340]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
U.S. Customs and Border Protection
[OMB Control Number 1651-0136]
Agency Information Collection Activities; Extension; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: U.S. Customs and Border Protection (CBP), Department of
Homeland Security.
ACTION: 30-Day notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of Homeland Security, U.S. Customs and Border
Protection (CBP) will be submitting the following information
collection request to the Office of Management and Budget (OMB) for
review and approval in accordance with the Paperwork Reduction Act of
1995 (PRA). The information collection is published in the Federal
Register to obtain comments from the public and affected agencies.
DATES: Comments are encouraged and must be submitted (no later than
June 24, 2024) to be assured of consideration.
ADDRESSES: Written comments and/or suggestions regarding the item(s)
contained in this notice should be sent within 30 days of publication
of this notice to www.reginfo.gov/public/do/PRAMain. Please submit
written comments and/or suggestions in English. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional PRA
information should be directed to Seth Renkema, Chief, Economic Impact
Analysis Branch, U.S. Customs and Border Protection, Office of Trade,
Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC
20229-1177, Telephone number 202-325-0056 or via email
[email protected]. Please note that the contact information provided
here is solely for questions regarding this notice. Individuals seeking
information about other CBP programs should contact the CBP National
Customer Service Center at 877-227-5511, (TTY) 1-800-877-8339, or CBP
website at https://www.cbp.gov/.
SUPPLEMENTARY INFORMATION: CBP invites the general public and other
Federal agencies to comment on the proposed and/or continuing
information collections pursuant to the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq.). This proposed information collection was
previously published in the Federal Register (89 FR 5251) on January
26, 2024, allowing for a 60-day comment period. This notice allows for
an additional 30 days for public comments. This process is conducted in
accordance with 5 CFR 1320.8. Written comments and suggestions from the
public and affected agencies should address one or more of the
following four points: (1) whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information will have practical
utility; (2) the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (3) suggestions to enhance the
quality, utility, and clarity of the information to be collected; and
(4) suggestions to minimize the burden of the collection of information
on those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses. The comments that are submitted
will be summarized and included in the request for approval. All
comments will become a matter of public record.
Overview of This Information Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1651-0136.
Form Number: N/A.
Current Actions: CBP proposes to extend the expiration date of this
information collection with a change in burden hours.
Type of Review: Extension (with change).
Affected Public: Individuals and Businesses.
Abstract: Executive Order 12862, Setting Customer Service
Standards, directs Federal agencies to provide service to the public
that matches or exceeds the best service available in the private
sector. Executive Order 14058, Transforming Federal Customer Experience
and Service Delivery to Rebuild Trust in Government, reiterates that
Federal agencies should continually improve their understanding of
their customers and their customer experience challenges. In order to
work continuously to ensure that our programs are effective and meet
our customers' needs, CBP seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on our service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
This collection of information is necessary to enable CBP to garner
customer and stakeholder feedback in an efficient, timely manner, in
accordance with our commitment to improving service delivery. The
information collected from our customers and stakeholders will help
ensure that users have an effective, efficient, and satisfying
experience with CBP's programs. This feedback will provide insights
into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative,
[[Page 45671]]
and actionable communications between CBP and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Type of Information Collection: Customer Feedback.
Estimated Number of Respondents: 620,000.
Estimated Number of Annual Responses per Respondent: 1.
Estimated Number of Total Annual Responses: 620,000.
Estimated Time per Response: 5 minutes.
Estimated Total Annual Burden Hours: 51,000.
Dated: May 20, 2024.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border
Protection.
[FR Doc. 2024-11340 Filed 5-22-24; 8:45 am]
BILLING CODE 9111-14-P
