Agency Information Collection Activities; Renewal of a Currently Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys, 26208-26209 [2024-07891]
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Federal Register / Vol. 89, No. 73 / Monday, April 15, 2024 / Notices
Scoping Phase Engagement
MnDOT hosted 3 rounds of public
engagement during the state and federal
scoping process from Spring 2021
through Spring 2023. Public engagement
activities included listening sessions,
pop-up events, virtual public meetings
and community conversations, and inperson open house meetings. More than
830 public comments were submitted
during the scoping period.
Comments received reflected
preferences for individual alternatives,
identified potential Project impacts and
expressed related concerns, or suggested
variations (e.g., to keep or add
additional alternatives). Throughout the
scoping process, the Project team used
public comments to help identify,
develop, and evaluate alternatives. The
SDD provides additional information on
these engagement activities and
outcomes.
Equity and Health Assessment
MnDOT’s Sustainability and Public
Health Office and MnDOT Metro
District conducted an Equity Health
Assessment (EHA) of the Project.
MnDOT initiated the Hwy 252/I–94
EHA in 2021 as enhanced engagement
to pilot a new method for including
equity and health information in the
environmental review process. The EHA
draws from principles and practices of
Health Impact Assessment and
Community Impact Assessment tools
used by public agencies across the
country to understand and address
equity and health impacts on
transportation projects.
During MEPA scoping, MnDOT
facilitated the EHA process to help
organize and bring forward the equity
and health priorities of underserved and
overburdened populations. The EHA
input provided will be considered
during the NEPA and MEPA processes
the same as other public comment or
feedback. Additional details on the
outcomes of this assessment are
provided in the Project SDD.
ddrumheller on DSK120RN23PROD with NOTICES1
Engagement During the Environmental
Process
MnDOT and FHWA have prepared a
Public Engagement Plan as well as an
Agency Coordination Plan for the
Project which is available on the Project
website at www.dot.state.mn.us/metro/
projects/hwy252study/. The
purpose of the Public Engagement Plan
is to communicate the engagement
strategy during the four phases of the
Project (e.g., Purpose and Need
Statement, Scoping, Draft EIS, and Final
EIS). The Public Engagement Plan
identifies the priorities, goals, strategies,
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messages, and action steps for engaging
the public in each phase of the EIS
process. The Public Engagement Plan
notes the NEPA- and MEPA-required
milestones and integrates them into the
overall engagement strategy. As
engagement occurred during scoping,
the Project team responded to the needs
and requests of the communities. Any
changes in public engagement strategies
were guided by the Public Engagement
Plan and informed by what the Project
team was hearing from the public. The
Public Engagement Plan is a living
document that is anticipated to evolve
over the lifetime of the environmental
review process. The public engagement
vision for the Project is listed below:
MnDOT, FHWA, and their partners
will anticipate and respond to public,
stakeholder, and agency engagement
needs to facilitate two-way
communications that effectively and
efficiently navigates the environmental
review process, building broad Project
understanding along the way.
A Schedule for the Decision-Making
Process
Following the issuance of this notice,
FHWA and MnDOT will coordinate
with the Participating and Cooperating
Agencies to confirm study
methodologies and analyze Project
effects for inclusion in the Draft EIS.
This Project is subject to 23 U.S.C.
139(g)(1)(B)(iii) such that the schedule
is consistent with an agency average of
not more than two years for completion
of the environmental review process, as
measured from the date of the
publication of the NOI to the ROD. The
public engagement plan, agency
coordination plan and schedule,
developed with input from cooperating
and participating agencies and the
public, targets 2 years from the NOI to
the ROD. In the event it becomes
apparent to FHWA during Project
development that the schedule from
NOI to ROD would be more than 2
years, FHWA may seek a modification
to lengthen the schedule in accordance
with 23 U.S.C. 139(g)(1)(D).
• The target date for the Draft EIS is
early 2026.
• A public hearing will be held
during the Draft EIS 45-day public
comment period.
• The target date for the combined
Final EIS and ROD is April 2026.
• A Section 404 permit decision from
the USACE is expected in 2028,
dependent on the timing of final design
and construction. See the SDD for
additional schedule details.
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Request for Identification of Potential
Alternatives, Information, and
Analyses Relevant to the Proposed
Action
To confirm that a full range of
transportation issues related to the
study will be addressed and potential
issues are identified, FHWA invites
comments and suggestions from all
interested parties. The Project team
requests comments and suggestions on
the potential alternatives and associated
impacts, and the identification of
relevant information, studies, or
analyses concerning impacts affecting
the quality of the human environment
not previously identified during the
scoping phase. The purpose of this
request is to bring additional relevant
comments, information, and analyses to
the agency’s attention, to enable the
agency to make maximum use of this
additional information in the decisionmaking process. Comments may be
submitted according to the instructions
in the ADDRESSES section of this Notice.
Comments must be received by May 15,
2024.
Authority: 42 U.S.C. 4321 et seq.; 23
U.S.C. 139; 23 CFR part 771.
Susan M. Wimberly,
Deputy Division Administrator, FHWA
Minnesota Division, St. Paul, Minnesota.
[FR Doc. 2024–07709 Filed 4–12–24; 8:45 am]
BILLING CODE 4910–22–P
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2023–0182]
Agency Information Collection
Activities; Renewal of a Currently
Approved Information Collection:
Generic Clearance of Customer
Satisfaction Surveys
Federal Motor Carrier Safety
Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for
comments.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for
review and approval. In order to work
continuously to ensure that our
programs are effective and meet our
customers’ needs, FMCSA requests
approval to renew an ICR titled,
‘‘Generic Clearance of Customer
Satisfaction Surveys.’’ This ICR allows
SUMMARY:
E:\FR\FM\15APN1.SGM
15APN1
Federal Register / Vol. 89, No. 73 / Monday, April 15, 2024 / Notices
FMCSA to continue collecting feedback
on our service delivery. By feedback, we
mean information that provides useful
insights on perceptions and opinions
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
DATES: Comments on this notice must be
received on or before May 15, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this information
collection by selecting ‘‘Currently under
30-day Review—Open for Public
Comments’’ or by using the search
function.
Ms.
Roxane Oliver, FMCSA, Office of
Analysis, DOT, FMCSA, 1200 New
Jersey Avenue SE, Washington, DC
20590, (202) 385–2324, Roxane.Oliver@
dot.gov.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer
Satisfaction Surveys.
OMB Control Number: 2126–0061.
Type of Request: Renewal of currently
approved collection.
Respondents: State and local agencies,
general public and stakeholders;
original equipment manufacturers and
suppliers to the commercial motor
vehicle (CMV) industry; fleets, owneroperators, state CMV safety agencies,
research organizations and contractors;
news organizations and safety advocacy
groups.
Estimated Number of Respondents:
5,900 (5,000 customer satisfaction
survey respondents + 100 listening
sessions/stakeholder feedback forums
respondents + 300 focus group
respondents + 500 strategic planning
customer satisfaction survey
respondents).
Estimated Time per Response: Range
from 10 to 120 minutes.
Expiration Date: July 31, 2024.
Frequency of Response: Generally, on
an annual basis.
Estimated Total Annual Burden:
1,758 hours (833 hours for customer
satisfaction surveys + 200 hours for
listening sessions/stakeholder feedback
forums + 600 hours for focus groups +
125 hours for strategic planning
customer satisfaction surveys).
ddrumheller on DSK120RN23PROD with NOTICES1
FOR FURTHER INFORMATION CONTACT:
Background
Executive Order (E.O.) 12862, Setting
Customer Service Standards, requires
the Federal government to provide the
‘‘highest quality service possible to the
American people.’’ E.O. 13571,
Streamlining Service Delivery and
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Improving Customer Service, requires
the standard of quality for services
provided to the public to be customer
service equal to the best in business. In
order to work continuously to ensure
that our programs are effective and meet
our customers’ needs, FMCSA seeks to
renew OMB’s approval of a generic
clearance to collect qualitative feedback
from our customers on our service
delivery. The surveys covered in this
generic clearance provide a means for
FMCSA to collect this data directly from
our customers. By qualitative feedback,
we mean information that provides
useful insights on perceptions and
opinions but are not generated from
statistical surveys that yield quantitative
results that can be generalized to the
population of study. This feedback
provides insights into customer or
stakeholder perceptions, experiences,
and expectations, provides an early
warning of issues with service, or
focuses attention on areas of
communication, training, or changes in
operations that might improve delivery
of products or services. These
collections allow for ongoing,
collaborative, and actionable
communications between the Agency
and its customers and stakeholders.
They also allow feedback to contribute
directly to the improvement of program
management.
The solicitation of feedback targets
areas such as: timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
are assessed to plan and inform efforts
to improve or maintain the quality of
service offered to the public. If this
information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will submit a planned
collection for approval under this
generic clearance only if it meets the
conditions that such collections are:
• voluntary;
• low-burden for respondents (based
on considerations of total burden hours,
total number of respondents, or burden
hours per respondent) and are low-cost
for both the respondents and the Federal
government;
• noncontroversial and do not raise
issues of concern to other Federal
Agencies;
• targeted to the solicitation of
opinions from respondents who have
experience with the program or may
have experience with the program in the
near future;
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26209
• only collecting personally
identifiable information (PII) to the
extent necessary and not retaining it;
• only collecting information
intended to be used only internally for
general service improvement and
program management, and any release
outside the Agency must indicate the
qualitative nature of the information;
• not to be used for the purpose of
substantially informing influential
policy decisions; and
• intended to yield only qualitative
information.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: the target population to which
generalizations will be made; the
sampling frame; the sample design
(including stratification and clustering);
the precision requirements or power
calculations that justify the proposed
sample size; the expected response rate;
methods for assessing potential
nonresponse bias; the protocols for data
collection; and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other
mechanisms that are designed to yield
quantitative results. As a general matter,
information collections will not result
in any new system of records containing
privacy information and will not ask
questions of a sensitive nature, such as
sexual behavior and attitudes, religious
beliefs, and other matters that are
commonly considered private.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
whether the proposed collection is
necessary for the performance of
FMCSA’s functions; (2) the accuracy of
the estimated burden; (3) ways for
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research
and Registration.
[FR Doc. 2024–07891 Filed 4–12–24; 8:45 am]
BILLING CODE 4910–EX–P
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15APN1
]]>Agencies
[Federal Register Volume 89, Number 73 (Monday, April 15, 2024)]
[Notices]
[Pages 26208-26209]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07891]
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2023-0182]
Agency Information Collection Activities; Renewal of a Currently
Approved Information Collection: Generic Clearance of Customer
Satisfaction Surveys
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Information Collection Request (ICR)
described below to the Office of Management and Budget (OMB) for review
and approval. In order to work continuously to ensure that our programs
are effective and meet our customers' needs, FMCSA requests approval to
renew an ICR titled, ``Generic Clearance of Customer Satisfaction
Surveys.'' This ICR allows
[[Page 26209]]
FMCSA to continue collecting feedback on our service delivery. By
feedback, we mean information that provides useful insights on
perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
DATES: Comments on this notice must be received on or before May 15,
2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this information
collection by selecting ``Currently under 30-day Review--Open for
Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Ms. Roxane Oliver, FMCSA, Office of
Analysis, DOT, FMCSA, 1200 New Jersey Avenue SE, Washington, DC 20590,
(202) 385-2324, [email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer Satisfaction Surveys.
OMB Control Number: 2126-0061.
Type of Request: Renewal of currently approved collection.
Respondents: State and local agencies, general public and
stakeholders; original equipment manufacturers and suppliers to the
commercial motor vehicle (CMV) industry; fleets, owner-operators, state
CMV safety agencies, research organizations and contractors; news
organizations and safety advocacy groups.
Estimated Number of Respondents: 5,900 (5,000 customer satisfaction
survey respondents + 100 listening sessions/stakeholder feedback forums
respondents + 300 focus group respondents + 500 strategic planning
customer satisfaction survey respondents).
Estimated Time per Response: Range from 10 to 120 minutes.
Expiration Date: July 31, 2024.
Frequency of Response: Generally, on an annual basis.
Estimated Total Annual Burden: 1,758 hours (833 hours for customer
satisfaction surveys + 200 hours for listening sessions/stakeholder
feedback forums + 600 hours for focus groups + 125 hours for strategic
planning customer satisfaction surveys).
Background
Executive Order (E.O.) 12862, Setting Customer Service Standards,
requires the Federal government to provide the ``highest quality
service possible to the American people.'' E.O. 13571, Streamlining
Service Delivery and Improving Customer Service, requires the standard
of quality for services provided to the public to be customer service
equal to the best in business. In order to work continuously to ensure
that our programs are effective and meet our customers' needs, FMCSA
seeks to renew OMB's approval of a generic clearance to collect
qualitative feedback from our customers on our service delivery. The
surveys covered in this generic clearance provide a means for FMCSA to
collect this data directly from our customers. By qualitative feedback,
we mean information that provides useful insights on perceptions and
opinions but are not generated from statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations, provides an early warning
of issues with service, or focuses attention on areas of communication,
training, or changes in operations that might improve delivery of
products or services. These collections allow for ongoing,
collaborative, and actionable communications between the Agency and its
customers and stakeholders. They also allow feedback to contribute
directly to the improvement of program management.
The solicitation of feedback targets areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses are assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will submit a planned collection for approval under this
generic clearance only if it meets the conditions that such collections
are:
voluntary;
low-burden for respondents (based on considerations of
total burden hours, total number of respondents, or burden hours per
respondent) and are low-cost for both the respondents and the Federal
government;
noncontroversial and do not raise issues of concern to
other Federal Agencies;
targeted to the solicitation of opinions from respondents
who have experience with the program or may have experience with the
program in the near future;
only collecting personally identifiable information (PII)
to the extent necessary and not retaining it;
only collecting information intended to be used only
internally for general service improvement and program management, and
any release outside the Agency must indicate the qualitative nature of
the information;
not to be used for the purpose of substantially informing
influential policy decisions; and
intended to yield only qualitative information.
This type of generic clearance for qualitative information will not
be used for quantitative information collections that are designed to
yield reliably actionable results, such as monitoring trends over time
or documenting program performance. Such data uses require more
rigorous designs that address: the target population to which
generalizations will be made; the sampling frame; the sample design
(including stratification and clustering); the precision requirements
or power calculations that justify the proposed sample size; the
expected response rate; methods for assessing potential nonresponse
bias; the protocols for data collection; and any testing procedures
that were or will be undertaken prior to fielding the study. Depending
on the degree of influence the results are likely to have, such
collections may still be eligible for submission for other mechanisms
that are designed to yield quantitative results. As a general matter,
information collections will not result in any new system of records
containing privacy information and will not ask questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, and other matters that are commonly considered private.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) whether the proposed
collection is necessary for the performance of FMCSA's functions; (2)
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information.
Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research and Registration.
[FR Doc. 2024-07891 Filed 4-12-24; 8:45 am]
BILLING CODE 4910-EX-P
