Agency Information Collection Activities; Submission for OMB Review; Public Comment Request; of the ACL Generic Clearance for the Collection of Routine Customer Feedback OMB 0985-NEW, 22409-22410 [2024-06789]
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22409
Federal Register / Vol. 89, No. 63 / Monday, April 1, 2024 / Notices
Description: In August 2021,
Operation Allies Welcome (OAW) was
established at President Biden’s
direction to implement coordinated
efforts across the federal government to
support vulnerable Afghans, including
those who worked alongside the U.S. in
Afghanistan (OAW, Homeland Security
(https://www.dhs.gov/allieswelcome)).
Under the Afghanistan Supplemental
Appropriations Act, 2022, and
Additional Afghanistan Supplemental
Appropriations Act, 2022, Congress
authorized ORR to provide resettlement
assistance and other benefits available
to refugees to specific Afghan
populations in response to their
emergency evacuation and resettlement.
ILSAA was established to provide
immigration legal services to EAAs. The
ILSAA EAA Intake Form and Intake
Interview are designed to gather
information about EAAs who are
interested in receiving legal services
through ILSAA. ILSAA staff will review
the EAA’s information to determine
whether they meet the qualifications to
receive legal services through ILSAA.
This will be done on a rolling basis as
EAAs seek legal services through
ILSAA.
Respondents: OAW Afghan
Populations.
ANNUAL BURDEN ESTIMATES
Annual
number of
respondents
Instrument
Eligible Afghan Arrival (EAA) Intake Form ......................................................
Eligible Afghan Arrival (EAA) Intake Interview ................................................
Estimated Total Annual Burden
Hours: 1,360.
Authority: Division C, Title III, Public
Law 117–43,135 Stat. 374; Division B,
Title III, Public Law 117–70, 1102 Stat.
4.
Mary C. Jones,
ACF/OPRE Certifying Officer.
[FR Doc. 2024–06832 Filed 3–29–24; 8:45 am]
BILLING CODE 4184–89–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Administration for Community Living
Agency Information Collection
Activities; Submission for OMB
Review; Public Comment Request; of
the ACL Generic Clearance for the
Collection of Routine Customer
Feedback OMB 0985–NEW
Administration for Community
Living, HHS.
AGENCY:
ACTION:
Notice.
The Administration for
Community Living is announcing that
the proposed collection of information
listed above has been submitted to the
Office of Management and Budget
(OMB) for review and clearance as
required under the Paperwork
Reduction Act of 1995. This 30-Day
notice collects comments on the
information collection requirements
related to the ACL Generic Clearance for
the Collection of Routine Customer
Feedback OMB 0985–NEW.
ddrumheller on DSK120RN23PROD with NOTICES1
SUMMARY:
Comments on the collection of
information must be submitted
electronically by 11:59 p.m. (EDT) or
postmarked by May 1, 2024.
DATES:
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17:17 Mar 29, 2024
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2,000
1,600
Submit written comments
and recommendations for the proposed
information collection within 30 days of
publication of this notice to
www.reginfo.gov/public/do/PRAMain
Find the information collection by
selecting ‘‘Currently under 30-day
Review—Open for Public Comments’’ or
by using the search function. By mail to
the Office of Information and Regulatory
Affairs, OMB, New Executive Office
Bldg., 725 17th St. NW, Rm 10235,
Washington, DC 20503, Attn: OMB Desk
Officer for ACL.
FOR FURTHER INFORMATION CONTACT:
Tomakie Washington, Administration
for Community Living, Washington, DC
20201, (202) 795–7336 or
Tomakie.Washington@acl.hhs.gov.
SUPPLEMENTARY INFORMATION: In
compliance with the Paperwork
Reduction Act (44 U.S.C. 3506), the
Administration for Community Living
(ACL) has submitted the following
proposed collection of information to
OMB for review and clearance. The
Administration for Community Living
(ACL) at the Department of Health and
Human Services (HHS) is requesting a
generic clearance for purposes
collecting data with a focus on the
awareness, understanding, attitudes,
preferences, or experiences of customers
or other stakeholders relating to existing
or future services, products, or
communication materials. ACL defines
routine customer feedback as
information that provides useful
insights to improve existing or future
service deliveries, products, or
communication materials. ACL is
requesting approval for customer
surveys with the purpose of the
collecting data to assist the agency in
improving existing or future service
deliveries, products, or communication
ADDRESSES:
PO 00000
Frm 00038
Fmt 4703
Sfmt 4703
Total
number of
responses per
respondent
1
1
Average
burden
hours per
response
Annual
burden
hours
0.08
0.75
160
1,200
materials; responses are voluntary: the
collection does not impose a significant
burden on respondents; the collection
does not employ statistical methods to
have practical utility; and the data
results are not publicly shared.
The types of information collection
activities will include:
1. Customer Comment Card/Complaint
Form
2. Customer Satisfaction Qualitative
Surveys
3. Technical Assistance
4. Usability Testing (e.g., Website or
Software)
5. Small Discussion Group
6. Focus Group
7. One-time or panel discussion groups
8. Moderated, un-moderated, in-person,
and/or remote-usability studies
9. Testing of a survey or other collection
to refine questions
10. Post-transaction customer surveys
11. On-line surveys
ACL was created around the
fundamental principle that older adults
and people of all ages with disabilities
should be able to live where they
choose, with the people they choose,
and with the ability to participate fully
in their communities. By funding
services and supports provided
primarily by networks of communitybased organizations, and with
investments in research, education, and
innovation, ACL helps make this
principle a reality for millions of
Americans. Integral to this role, ACL
will use this mechanism to conduct
routine customer feedback for ACL
programs.
Comments in Response to the 60-Day
Federal Register Notice
A 60-day notice published in the
Federal Register at 88 FR 78370 on
E:\FR\FM\01APN1.SGM
01APN1
22410
Federal Register / Vol. 89, No. 63 / Monday, April 1, 2024 / Notices
November 15, 2023. During the 60-day
comment period, ACL received five
public comments. A portion from two
public comments which directly related
to the collection of routine customer
feedback and ACL’s response are listed
in the below table. To view unrelated
comments in entirety, visit
Commenter
Harris T. Capps, Major US
AF, retired.
Rebecca Underwood ...........
www.reginfo.gov/public/do/PRAMain
and select the proposed information
collection record.
Comment
ACL response
Feedback to ACL should be a part of an HHS, and an
ACL quality management program to serve as a
powerful tool for monitoring, evaluating, and improving processes, products, and services, ultimately contributing to the organization’s overall success. It can
provide:
a. Performance Evaluation
c. Identification of Issues/Problems Transparency and
Communication
d. Continuous Improvement, especially regarding Customer Satisfaction & Quality of Services, etc.
How will the participants be selected for small discussion groups, focus groups, and panel discussion
groups?
Thank you for your service. ACL acknowledges receipt
of comment. This proposed data collection will collect
Routine Customer Feedback related to ACL program
data under the below listed topics. Thank you for providing feedback on (1) the accuracy of ACL’s estimate of the burden of the proposed collection of information, including the validity of the methodology
and assumptions used to determine burden estimates; and (2) ways to enhance the quality, utility,
and clarity of the information to be collected.
Estimated Program Burden
ACL estimates the burden of this
collection of information as follows: The
annual burden hours (2,521) requested,
Thank you for providing feedback on your concerns related to the selection of participants in customer satisfaction small discussion groups, focus groups, and
panel discussion groups. Please note the terms of
usage for this type of information collection requires
the collection is targeted to the solicitation of opinions
from respondents who have experience with the program services provided or may have experience with
the program in the future. Such services as technical
assistance, general solicitation, and suggestions for
public meeting topics. Terms of usage for a Generic/
Fast Track information collection do not cover the
same terms applicable to program specific collections
of information when data is most likely publicly reported, please visit https://acl.gov/ Data, Research,
and Issues tab to view such findings.
and the anticipated number of
respondents (10,086) are based on the
number of potential customer feedback
respondents. Over the course of a threeyear clearance for this generic
information collection, ACL estimates a
three-year burden drawdown amount of
7,564.5 burden hours and 30,258
respondents.
ESTIMATED ANNUALIZED BURDEN TABLE
Type of respondent
Form
ACL Potential Customer or Stakeholder.
ACL Generic Clearance for the Collection of Routine Customer
Feedback.
Dated: March 26, 2024.
Alison Barkoff,
Principal Deputy Administrator for the
Administration for Community Living,
performing the delegable duties of the
Administrator and the Assistant Secretary for
Aging.
[FR Doc. 2024–06789 Filed 3–29–24; 8:45 am]
ddrumheller on DSK120RN23PROD with NOTICES1
BILLING CODE 4154–01–P
Annual
number of
respondents
Number of
responses per
respondent
Burden hours
per response
Total annual
burden hours
10,086
1
.25
2,521
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Food and Drug Administration
[Docket No. FDA–2019–D–3953]
Providing Regulatory Submissions in
Electronic Format: Investigational New
Drug Application Safety Reports;
Guidance for Industry; Availability
AGENCY:
Food and Drug Administration,
HHS.
ACTION:
Notice of availability.
The Food and Drug
Administration (FDA or Agency) is
announcing the availability of a final
guidance for industry entitled
SUMMARY:
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17:17 Mar 29, 2024
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‘‘Providing Regulatory Submissions in
Electronic Format: IND Safety Reports.’’
This guidance finalizes the draft
guidance of the same name published
on October 30, 2019, and describes the
electronic format sponsors will be
required to use when they electronically
submit investigational new drug
application (IND) safety reports to the
Center for Drug Evaluation and Research
(CDER) or the Center for Biologics
Evaluation and Research (CBER) for
serious and unexpected suspected
adverse reactions, as required by FDA
regulations. FDA is establishing the
electronic format requirements
described in this guidance under the
Federal Food, Drug, and Cosmetic Act
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]]>Agencies
[Federal Register Volume 89, Number 63 (Monday, April 1, 2024)]
[Notices]
[Pages 22409-22410]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-06789]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Agency Information Collection Activities; Submission for OMB
Review; Public Comment Request; of the ACL Generic Clearance for the
Collection of Routine Customer Feedback OMB 0985-NEW
AGENCY: Administration for Community Living, HHS.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Administration for Community Living is announcing that the
proposed collection of information listed above has been submitted to
the Office of Management and Budget (OMB) for review and clearance as
required under the Paperwork Reduction Act of 1995. This 30-Day notice
collects comments on the information collection requirements related to
the ACL Generic Clearance for the Collection of Routine Customer
Feedback OMB 0985-NEW.
DATES: Comments on the collection of information must be submitted
electronically by 11:59 p.m. (EDT) or postmarked by May 1, 2024.
ADDRESSES: Submit written comments and recommendations for the proposed
information collection within 30 days of publication of this notice to
www.reginfo.gov/public/do/PRAMain Find the information collection by
selecting ``Currently under 30-day Review--Open for Public Comments''
or by using the search function. By mail to the Office of Information
and Regulatory Affairs, OMB, New Executive Office Bldg., 725 17th St.
NW, Rm 10235, Washington, DC 20503, Attn: OMB Desk Officer for ACL.
FOR FURTHER INFORMATION CONTACT: Tomakie Washington, Administration for
Community Living, Washington, DC 20201, (202) 795-7336 or
[email protected].
SUPPLEMENTARY INFORMATION: In compliance with the Paperwork Reduction
Act (44 U.S.C. 3506), the Administration for Community Living (ACL) has
submitted the following proposed collection of information to OMB for
review and clearance. The Administration for Community Living (ACL) at
the Department of Health and Human Services (HHS) is requesting a
generic clearance for purposes collecting data with a focus on the
awareness, understanding, attitudes, preferences, or experiences of
customers or other stakeholders relating to existing or future
services, products, or communication materials. ACL defines routine
customer feedback as information that provides useful insights to
improve existing or future service deliveries, products, or
communication materials. ACL is requesting approval for customer
surveys with the purpose of the collecting data to assist the agency in
improving existing or future service deliveries, products, or
communication materials; responses are voluntary: the collection does
not impose a significant burden on respondents; the collection does not
employ statistical methods to have practical utility; and the data
results are not publicly shared.
The types of information collection activities will include:
1. Customer Comment Card/Complaint Form
2. Customer Satisfaction Qualitative Surveys
3. Technical Assistance
4. Usability Testing (e.g., Website or Software)
5. Small Discussion Group
6. Focus Group
7. One-time or panel discussion groups
8. Moderated, un-moderated, in-person, and/or remote-usability studies
9. Testing of a survey or other collection to refine questions
10. Post-transaction customer surveys
11. On-line surveys
ACL was created around the fundamental principle that older adults
and people of all ages with disabilities should be able to live where
they choose, with the people they choose, and with the ability to
participate fully in their communities. By funding services and
supports provided primarily by networks of community-based
organizations, and with investments in research, education, and
innovation, ACL helps make this principle a reality for millions of
Americans. Integral to this role, ACL will use this mechanism to
conduct routine customer feedback for ACL programs.
Comments in Response to the 60-Day Federal Register Notice
A 60-day notice published in the Federal Register at 88 FR 78370 on
[[Page 22410]]
November 15, 2023. During the 60-day comment period, ACL received five
public comments. A portion from two public comments which directly
related to the collection of routine customer feedback and ACL's
response are listed in the below table. To view unrelated comments in
entirety, visit www.reginfo.gov/public/do/PRAMain and select the
proposed information collection record.
----------------------------------------------------------------------------------------------------------------
Commenter Comment ACL response
----------------------------------------------------------------------------------------------------------------
Harris T. Capps, Major US AF, retired Feedback to ACL should be a part of an Thank you for your service.
HHS, and an ACL quality management ACL acknowledges receipt of
program to serve as a powerful tool for comment. This proposed data
monitoring, evaluating, and improving collection will collect
processes, products, and services, Routine Customer Feedback
ultimately contributing to the related to ACL program data
organization's overall success. It can under the below listed
provide: topics. Thank you for
a. Performance Evaluation providing feedback on (1)
c. Identification of Issues/Problems the accuracy of ACL's
Transparency and Communication estimate of the burden of
d. Continuous Improvement, especially the proposed collection of
regarding Customer Satisfaction & Quality information, including the
of Services, etc. validity of the methodology
and assumptions used to
determine burden estimates;
and (2) ways to enhance the
quality, utility, and
clarity of the information
to be collected.
Rebecca Underwood.................... How will the participants be selected for Thank you for providing
small discussion groups, focus groups, feedback on your concerns
and panel discussion groups? related to the selection of
participants in customer
satisfaction small
discussion groups, focus
groups, and panel discussion
groups. Please note the
terms of usage for this type
of information collection
requires the collection is
targeted to the solicitation
of opinions from respondents
who have experience with the
program services provided or
may have experience with the
program in the future. Such
services as technical
assistance, general
solicitation, and
suggestions for public
meeting topics. Terms of
usage for a Generic/Fast
Track information collection
do not cover the same terms
applicable to program
specific collections of
information when data is
most likely publicly
reported, please visit
https://acl.gov/ Data,
Research, and Issues tab to
view such findings.
----------------------------------------------------------------------------------------------------------------
Estimated Program Burden
ACL estimates the burden of this collection of information as
follows: The annual burden hours (2,521) requested, and the anticipated
number of respondents (10,086) are based on the number of potential
customer feedback respondents. Over the course of a three-year
clearance for this generic information collection, ACL estimates a
three-year burden drawdown amount of 7,564.5 burden hours and 30,258
respondents.
Estimated Annualized Burden Table
--------------------------------------------------------------------------------------------------------------------------------------------------------
Number of
Type of respondent Form Annual number responses per Burden hours Total annual
of respondents respondent per response burden hours
--------------------------------------------------------------------------------------------------------------------------------------------------------
ACL Potential Customer or Stakeholder........... ACL Generic Clearance for the 10,086 1 .25 2,521
Collection of Routine Customer
Feedback.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Dated: March 26, 2024.
Alison Barkoff,
Principal Deputy Administrator for the Administration for Community
Living, performing the delegable duties of the Administrator and the
Assistant Secretary for Aging.
[FR Doc. 2024-06789 Filed 3-29-24; 8:45 am]
BILLING CODE 4154-01-P
