Agency Information Collection Activities: Submission for OMB Review, Comment Request; Generic Clearance for FEMA's Collection of Feedback on Customer Satisfaction and Disaster Recovery, 21530-21531 [2024-06623]
Download as PDF
<![CDATA[
ddrumheller on DSK120RN23PROD with NOTICES1
21530
Federal Register / Vol. 89, No. 61 / Thursday, March 28, 2024 / Notices
(Stafford Act) provides broad authority
to FEMA for disaster and emergency
relief operations, reducing risk to people
and property from hazards, and related
activities and operations. The Stafford
Act authorizes FEMA to provide
financial and technical assistance to
assist state, local, territorial, and Tribal
(SLTT) governments and certain private
non-profit (PNP) entities with the
response to and recovery from
Presidentially declared major disasters
and emergencies, and the
implementation of hazard mitigation
measures and related activities that
reduce or eliminate long-term risk to
people and property from hazards and
their effects.
The National Flood Insurance Act of
1968 (‘‘NFIA’’), as amended, and the
Flood Disaster Protection Act of 1973, as
amended (42 U.S.C. 4001, et seq.)
authorize FEMA’s National Flood
Insurance Program (NFIP), including a
wide range of related activities. For
instance, the NFIA authorizes FEMA to
provide financial assistance for
planning and carrying out projects and
activities designed to reduce the risk of
flood damage to NFIP-insured
structures.
FEMA routinely receives additional
guidance from Congress, through new
legislation, and the President through
Executive Orders (E.O.). Congressional
and E.O. mandates often require
significant adjustments to previously
approved information collections to
provide timely assistance to survivors
and are often required within weeks.
FEMA is proposing moving instruments
from currently approved information
collections into this new generic
information collection to provide the
necessary flexibility to update
individual existing instruments and
create new instruments as new guidance
from Congress and the President is
received, deliver timely assistance to
survivors (both before and after a
disaster), and maintain compliance with
the Paperwork Reduction Act.
This proposed information collection
previously published in the Federal
Register on December 11, 2023, at 88 FR
85898 with a 60-day public comment
period. No comments were received.
The purpose of this notice is to notify
the public that FEMA will submit the
information collection abstracted below
to the Office of Management and Budget
for review and clearance.
Collection of Information
Title: Generic Clearance for FEMA’s
Major Disaster, Emergency Response,
Emergency Recovery, and Hazard
Mitigation Programs.
VerDate Sep<11>2014
20:27 Mar 27, 2024
Jkt 262001
Type of Information Collection: New
information collection.
OMB Number: 1660–NW157.
FEMA Forms: Not Applicable.
Abstract: The Stafford Act authorizes
FEMA to provide financial, nonfinancial, program management and
technical assistance to state, local,
territorial, and Tribal (SLTT)
governments and certain private nonprofit (PNP) entities with the response
to and recovery from Presidentially
declared major disasters and
emergencies, and the implementation of
hazard mitigation measures and related
activities that reduce or eliminate longterm risk to people and property from
hazards and their effects. The
information collected is required for
FEMA’s Hazard Mitigation Assistance
(HMA) programs, the Revolving Loan
Fund capitalization program, and the
Public Assistance (PA) Program, for
ongoing program implementation and
optimization.
Affected Public: State, Local, or Tribal
Governments; Private, Non-Profits.
Estimated Number of Respondents:
671,356.
Estimated Number of Responses:
671,356.
Estimated Total Annual Burden
Hours: 633,775.
Estimated Total Annual Respondent
Cost: $39,908,812.
Estimated Respondents’ Operation
and Maintenance Costs: $0.
Estimated Respondents’ Capital and
Start-Up Costs: $0.
Estimated Total Annual Cost to the
Federal Government: $21,641,036.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the Agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the Agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
PO 00000
Frm 00048
Fmt 4703
Sfmt 4703
e.g., permitting electronic submission of
responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office
of the Chief Administrative Officer, Mission
Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2024–06621 Filed 3–27–24; 8:45 am]
BILLING CODE 9111–BW–P
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2023–0033; OMB No.
1660–NW171]
Agency Information Collection
Activities: Submission for OMB
Review, Comment Request; Generic
Clearance for FEMA’s Collection of
Feedback on Customer Satisfaction
and Disaster Recovery
Federal Emergency
Management Agency, Department of
Homeland Security.
ACTION: 30-Day notice of new collection
and request for comments.
AGENCY:
The Federal Emergency
Management Agency (FEMA) will
submit the information collection
abstracted below to the Office of
Management and Budget for review and
clearance in accordance with the
requirements of the Paperwork
Reduction Act of 1995. FEMA invites
the general public to take this
opportunity to comment on a new
information collection. In accordance
with the requirements of the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning a generic
clearance to collect feedback from
applicants on service delivery and their
subsequent disaster recovery.
DATES: Comments must be submitted on
or before April 29, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Information
Management Division, 500 C Street SW,
Washington, DC 20472, email address
FEMA-Information-CollectionsSUMMARY:
E:\FR\FM\28MRN1.SGM
28MRN1
Federal Register / Vol. 89, No. 61 / Thursday, March 28, 2024 / Notices
Management@fema.dhs.gov or Kristin
Brooks, Statistician, FEMA’s Recovery
Reporting and Analytics Division,
Customer Survey and Analysis Section,
at (202) 826–6291 or Kristin.Brooks@
fema.dhs.gov.
Executive
Order 12862, ‘‘Setting Customer Service
Standards,’’ requires that all Federal
Agencies implement customer service
standards and provide service to the
public that matches or exceeds the best
service available in the private sector.
To accomplish this, Federal Agencies
are required to survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services.
The Government Performance and
Results Act (GPRA) of 2010 also
requires quarterly performance
assessments of Government programs
for purposes of assessing agency
performance and improvement. One of
the primary goals of GPRA is to improve
Federal program effectiveness and
public accountability by promoting a
focus on results, service quality, and
customer satisfaction.
The Foundations for Evidence-Based
Policymaking Act of 2018 (‘‘Evidence
Act’’) supports that data collection and
analysis are important inputs to be used
as evidence for prioritizing agency
efforts to support civic engagement,
delivering on mission, service, and
stewardship objectives, and supporting
decision-making.
FEMA seeks Office of Management
and Budget (OMB) approval for a
generic clearance to collect feedback
from applicants on service delivery and
their subsequent disaster recovery. The
Agency has numerous touchpoints with
applicants through several specialized
customer-facing programs. The feedback
collected from applicants may be
quantitative or qualitative in nature
depending on the population of interest,
specific research questions, and the
types of required analysis.
This proposed information collection
previously published in the Federal
Register on December 11, 2023, at 88 FR
85896 with a 60-day public comment
period. FEMA received one public
comment stating that the creation of this
generic collection was counterintuitive
to the purpose of the Paperwork
Reduction Act of 1995. Executive Order
12862, ‘‘Setting Customer Service
Standards,’’ requires that all Federal
Agencies implement customer service
standards and provide service to the
public that matches or exceeds the best
service available in the private sector.
To accomplish this, Federal Agencies
are required to survey customers to
ddrumheller on DSK120RN23PROD with NOTICES1
SUPPLEMENTARY INFORMATION:
VerDate Sep<11>2014
20:27 Mar 27, 2024
Jkt 262001
determine the kind and quality of
services they want and their level of
satisfaction with existing services. The
GPRA also requires quarterly
performance assessments of
Government programs for purposes of
assessing agency performance and
improvement.
FEMA currently administers several
customer satisfaction surveys to meet
government standards. The goal of this
submission is to consolidate customer
satisfaction surveys under one clearance
to streamline the approval process—not
to add surveys or increase burden. A
generic clearance will allow FEMA to be
more flexible in revising surveys when
questions become outdated or
irrelevant, which will ultimately
minimize burden on the end-user.
Survey participation is completely
voluntary.
The purpose of this notice is to notify
the public that FEMA will submit the
information collection abstracted below
to the Office of Management and Budget
for review and clearance.
Collection of Information
Title: Generic Clearance for FEMA’s
Collection of Feedback on Customer
Satisfaction and Disaster Recovery.
Type of Information Collection: New
information collection.
OMB Number: 1660–NW171.
FEMA Forms: Not Applicable.
Abstract: Federal Agencies are
required to survey their customers to
determine the kind and quality of
services they want and their level of
satisfaction with those services. In order
for the Agency to maintain customer
service standards, there must be
continuous assessment of service
delivery throughout all phases of the
customer journey. The Agency will
collect, analyze, and interpret
information gathered from this generic
clearance to identify strengths and
weaknesses with program delivery.
Affected Public: Individuals and
Households; State, Local or Tribal
Governments.
Estimated Number of Respondents:
389,770.
Estimated Number of Responses:
389,770.
Estimated Total Annual Burden
Hours: 69,135.
Estimated Total Annual Respondent
Cost: $3,015,890.
Estimated Respondents’ Operation
and Maintenance Costs: $0.
Estimated Respondents’ Capital and
Start-Up Costs: $0.
Estimated Total Annual Cost to the
Federal Government: $2,886,676.
PO 00000
Frm 00049
Fmt 4703
Sfmt 4703
21531
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the Agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the Agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office
of the Chief Administrative Officer, Mission
Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2024–06623 Filed 3–27–24; 8:45 am]
BILLING CODE 9111–24–P
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2023–0032; OMB No.
1660–NW170]
Agency Information Collection
Activities: Submission for OMB
Review, Comment Request; Generic
Clearance for FEMA’s Standardized
Grants Performance Reporting
Federal Emergency
Management Agency, Department of
Homeland Security.
ACTION: 30-Day notice of new collection
and request for comments.
AGENCY:
The Federal Emergency
Management Agency (FEMA) will
submit the information collection
abstracted below to the Office of
Management and Budget for review and
clearance in accordance with the
requirements of the Paperwork
Reduction Act of 1995. FEMA invites
the general public to take this
opportunity to comment on a new
information collection. In accordance
with the requirements of the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning FEMA’s grants
performance reporting.
SUMMARY:
E:\FR\FM\28MRN1.SGM
28MRN1
]]>Agencies
[Federal Register Volume 89, Number 61 (Thursday, March 28, 2024)]
[Notices]
[Pages 21530-21531]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-06623]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2023-0033; OMB No. 1660-NW171]
Agency Information Collection Activities: Submission for OMB
Review, Comment Request; Generic Clearance for FEMA's Collection of
Feedback on Customer Satisfaction and Disaster Recovery
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 30-Day notice of new collection and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the
information collection abstracted below to the Office of Management and
Budget for review and clearance in accordance with the requirements of
the Paperwork Reduction Act of 1995. FEMA invites the general public to
take this opportunity to comment on a new information collection. In
accordance with the requirements of the Paperwork Reduction Act of
1995, this notice seeks comments concerning a generic clearance to
collect feedback from applicants on service delivery and their
subsequent disaster recovery.
DATES: Comments must be submitted on or before April 29, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Information Management Division, 500 C Street SW, Washington, DC 20472,
email address FEMA-Information-Collections-
[[Page 21531]]
[email protected] or Kristin Brooks, Statistician, FEMA's
Recovery Reporting and Analytics Division, Customer Survey and Analysis
Section, at (202) 826-6291 or [email protected].
SUPPLEMENTARY INFORMATION: Executive Order 12862, ``Setting Customer
Service Standards,'' requires that all Federal Agencies implement
customer service standards and provide service to the public that
matches or exceeds the best service available in the private sector. To
accomplish this, Federal Agencies are required to survey customers to
determine the kind and quality of services they want and their level of
satisfaction with existing services.
The Government Performance and Results Act (GPRA) of 2010 also
requires quarterly performance assessments of Government programs for
purposes of assessing agency performance and improvement. One of the
primary goals of GPRA is to improve Federal program effectiveness and
public accountability by promoting a focus on results, service quality,
and customer satisfaction.
The Foundations for Evidence-Based Policymaking Act of 2018
(``Evidence Act'') supports that data collection and analysis are
important inputs to be used as evidence for prioritizing agency efforts
to support civic engagement, delivering on mission, service, and
stewardship objectives, and supporting decision-making.
FEMA seeks Office of Management and Budget (OMB) approval for a
generic clearance to collect feedback from applicants on service
delivery and their subsequent disaster recovery. The Agency has
numerous touchpoints with applicants through several specialized
customer-facing programs. The feedback collected from applicants may be
quantitative or qualitative in nature depending on the population of
interest, specific research questions, and the types of required
analysis.
This proposed information collection previously published in the
Federal Register on December 11, 2023, at 88 FR 85896 with a 60-day
public comment period. FEMA received one public comment stating that
the creation of this generic collection was counterintuitive to the
purpose of the Paperwork Reduction Act of 1995. Executive Order 12862,
``Setting Customer Service Standards,'' requires that all Federal
Agencies implement customer service standards and provide service to
the public that matches or exceeds the best service available in the
private sector. To accomplish this, Federal Agencies are required to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The GPRA
also requires quarterly performance assessments of Government programs
for purposes of assessing agency performance and improvement.
FEMA currently administers several customer satisfaction surveys to
meet government standards. The goal of this submission is to
consolidate customer satisfaction surveys under one clearance to
streamline the approval process--not to add surveys or increase burden.
A generic clearance will allow FEMA to be more flexible in revising
surveys when questions become outdated or irrelevant, which will
ultimately minimize burden on the end-user. Survey participation is
completely voluntary.
The purpose of this notice is to notify the public that FEMA will
submit the information collection abstracted below to the Office of
Management and Budget for review and clearance.
Collection of Information
Title: Generic Clearance for FEMA's Collection of Feedback on
Customer Satisfaction and Disaster Recovery.
Type of Information Collection: New information collection.
OMB Number: 1660-NW171.
FEMA Forms: Not Applicable.
Abstract: Federal Agencies are required to survey their customers
to determine the kind and quality of services they want and their level
of satisfaction with those services. In order for the Agency to
maintain customer service standards, there must be continuous
assessment of service delivery throughout all phases of the customer
journey. The Agency will collect, analyze, and interpret information
gathered from this generic clearance to identify strengths and
weaknesses with program delivery.
Affected Public: Individuals and Households; State, Local or Tribal
Governments.
Estimated Number of Respondents: 389,770.
Estimated Number of Responses: 389,770.
Estimated Total Annual Burden Hours: 69,135.
Estimated Total Annual Respondent Cost: $3,015,890.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $0.
Estimated Total Annual Cost to the Federal Government: $2,886,676.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the Agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the Agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2024-06623 Filed 3-27-24; 8:45 am]
BILLING CODE 9111-24-P
