Renewal for Currently Approved Generic Information Collection Request; Comment Request for Renewal of Customer Satisfaction and Opinion Surveys, Focus Group Interviews, and Web Usability Studies, 19018-19021 [2024-05474]
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Federal Register / Vol. 89, No. 52 / Friday, March 15, 2024 / Notices
Department or another agency or entity)
that rely upon the compromised
information; and (c) the disclosure made
to such agencies, entities, and persons is
reasonably necessary to assist in
connection with the Department’s
efforts to respond to the suspected or
confirmed compromise and prevent,
minimize, or remedy such harm.
(15) To another Federal agency or
Federal entity, when Treasury
determines that information from this
system of records is reasonably
necessary to assist the recipient agency
or entity in (1) responding to a
suspected or confirmed breach or (2)
preventing, minimizing, or remedying
the risk of harm to individuals, the
recipient agency or entity (including its
information systems, programs, and
operations), the Federal Government, or
national security, resulting from a
suspected or confirmed breach.
(16) To the National Archives and
Records Administration or General
Services Administration pursuant to
records management inspections being
conducted under the authority of 44
U.S.C. 2904 and 2906;
POLICIES AND PRACTICES FOR STORAGE OF
RECORDS:
Records in this system are stored
electronically or on paper per approved
Office of Investigations policy.
Electronic records are stored on
magnetic disc, tape, digital media, and
CD–ROM.
POLICIES AND PRACTICES FOR RETRIEVAL OF
RECORDS:
By name and by case number.
POLICIES AND PRACTICES FOR RETENTION AND
DISPOSAL OF RECORDS:
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Case information is maintained for the
later of: 10 years after the case is closed,
or when no longer needed. Records are
destroyed in accordance with approved
Federal and Departmental guidelines.
an appropriate security clearance on a
need-to-know basis.
RECORD ACCESS PROCEDURES:
See ‘‘Notification Procedures’’ below.
CONTESTING RECORD PROCEDURES:
See ‘‘Notification Procedures’’ below.
NOTIFICATION PROCEDURES:
This system of records contains
records that are exempt from the
notification, access, and contesting
records requirements pursuant to 5
U.S.C. 552a(j)(2) and (k)(2). Individuals
seeking access to any non-exempt
record contained in this system of
records, or seeking to contest its
content, may inquire in writing in
accordance with instructions appearing
at 31 CFR part 1, subpart C, appendix
A. Written inquiries should be
addressed to: Freedom of Information
Act Request, Counsel to the Inspector
General, Office of Inspector General,
Department of the Treasury, 875 15th St.
NW, Washington, DC 20005.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
This system is exempt from 5 U.S.C.
552a(c)(3), (c)(4), (d)(1), (d)(2), (d)(3),
(d)(4), (e)(1), (e)(2), (e)(3), (e)(4)(G),
(e)(4)(H), (e)(4)(I), (e)(5), (e)(8), (f), and
(g) of the Privacy Act pursuant to 5
U.S.C. 552a(j)(2) and (k)(2). See 31 CFR
1.36.
HISTORY:
Notice of this system of records was
last published in full in the Federal
Register on November 7, 2016 (81 FR
78298) as the Department of the
Treasury, Departmental Offices .190—
Office of Inspector General
Investigations Management Information.
Final Rule was published on May 15,
2012 (77 FR 28478).
[FR Doc. 2024–05536 Filed 3–14–24; 8:45 am]
BILLING CODE 4810–AK–P
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL
SAFEGUARDS:
DEPARTMENT OF THE TREASURY
Records in this system are
safeguarded in accordance with
applicable rules and policies, including
all applicable Treasury automated
systems security and access policies.
Strict controls are imposed to minimize
the risk of compromising the
information that is stored. Access to the
computer system containing the records
in this system is limited to those
individuals who have a need to know
the information for the performance of
their official duties and who have
appropriate clearances or permissions.
The records are available to Office of
Inspector General personnel who have
United States Mint
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Renewal for Currently Approved
Generic Information Collection
Request; Comment Request for
Renewal of Customer Satisfaction and
Opinion Surveys, Focus Group
Interviews, and Web Usability Studies
United States Mint, Department
of the Treasury.
ACTION: Notice and request for
comments.
AGENCY:
The Department of the
Treasury, as part of its continuing effort
to reduce paperwork and respondent
SUMMARY:
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burden, invites the general public and
other Federal agencies to take this
opportunity to comment on the
currently approved information
collection 1525–0012, as required by the
Paperwork Reduction Act of 1995.
Currently, the United States Mint, a
bureau of the Department of the
Treasury, is soliciting comments on the
United States Mint customer satisfaction
and opinion surveys, focus group
interviews, and web usability studies.
DATES: Written comments should be
received on or before May 14, 2024 to
be assured of consideration.
ADDRESSES: Direct all written comments
to Manoj Pillai, Market Research
Specialist, Sales and Marketing
Directorate; United States Mint; 801 9th
Street NW; Washington, DC 20220; (202)
354–7255 (this is not a toll-free
number); or by email at Business
AnalysisBranchExternalComm@
usmint.treas.gov.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
package should be directed to Manoj
Pillai, Market Research Specialist, Sales
and Marketing Directorate; United
States Mint; 801 9th Street NW,
Washington, DC 20220; (202) 354–7255
(this is not a toll-free number); or by
email at BusinessAnalysisBranch
ExternalComm@usmint.treas.gov.
SUPPLEMENTARY INFORMATION:
Title: United States Mint customer
satisfaction and opinion surveys, focus
group interviews, and web usability
studies.
OMB Number: 1525–0012.
Abstract: The proposed customer
satisfaction and opinion surveys, focus
group interviews, web usability studies,
and intercept surveys will allow the
United States Mint to assess the
acceptance of, potential demand for,
and barriers to acceptance/increased
and the needs and desires of customers
for more efficient, economical services.
Current Actions: The United States
Mint conducts customer satisfaction and
opinion surveys, focus group
interviews, and web usability studies to
measure customer opinion and assess
acceptance of, the potential demand for,
and barriers to acceptance/increased
demand for United States Mint
products, and to determine the level of
satisfaction of United States Mint
customers and the general public.
Type of Review: Review of estimated
annual respondents and estimated
demand for current and future products,
annual burden hours.
Affected Public: The affected public
includes serious and casual numismatic
collectors, dealers, and persons in the
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Federal Register / Vol. 89, No. 52 / Friday, March 15, 2024 / Notices
numismatic business, and the general
public.
Estimated Number of Respondents:
The estimated number of annual
respondents is 106,760.
Estimated Total Annual Burden
Hours: The estimated number of annual
burden hours is 33,560.
Requests for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility.
(b) the accuracy of the agency’s
estimate of the burden of the collection
of information;
(c) ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) ways to minimize the burden of
the collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and
(e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Eric Anderson,
Executive Secretary, United States Mint.
Supporting Statement A—United States
Mint Generic Clearance (January 31,
2025–January 31, 2028) 1525–0012
A. Justification
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A1. Circumstances Necessitating the
Collection of Information
This is a request for a three-year
generic clearance to conduct customer
satisfaction and opinion surveys and
focus group interviews. This clearance
will allow the United States Mint to
comply with Executive Order 12862 and
assist the United States Mint in
fulfilling its mission.
The mission of the United States Mint
is to serve the American people by
manufacturing and distributing the
highest quality circulating coinage and
national medals for the Nation to
conduct its trade and commerce, and by
providing security over assets entrusted
to the United States Mint.
The United States Mint is responsible
for producing proof, uncirculated,
circulating, and commemorative coins,
and medals, and platinum, gold, and
silver bullion coins in response to
programs legislated by Congress in
support of domestic trade and
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commerce, civic, philanthropic and
national organizations.
To effectively accomplish the goals of
these programs, it is crucial for the
United States Mint to know and
maintain awareness of customer
preferences and needs by continually
monitoring customer satisfaction.
However, because the time period
between program authorization,
production, and product shipment is
often short, the United States Mint has
not always had adequate time to obtain
needed information about customer
preferences and market conditions.
Therefore, the use of generic clearance
to conduct customer satisfaction and
opinion surveys and focus group
interviews will allow the United States
Mint to quickly obtain useful data to
create more profitable programs and to
provide better service and products to
the American public.
The Supporting Statement contains
authorization under which these data
collections efforts are implemented.
Supporting Statement B contains a list
of anticipated projects that may be
submitted for approval through the
generic clearance process between
January 31, 2025, and January 31, 2028.
This clearance covers data collection
efforts by the United States Mint. An
internal review of all proposed data
collections will be performed to ensure
the following:
• Consistency with United States
Mint mission and strategic objectives.
• Appropriate priority within United
States Mint’s Strategic Plan and/or
United States Mint annual business
plan.
• Technical adequacy in issues such
as frame, sample selection, response
rates, quality control in data gathering,
recording, and analysis.
• Minimized burden on respondents.
• Confidentiality of individual
responses.
• Consistency with this generic
clearance.
• Consistency with applicable laws
and regulations.
A2. Use of Data
A variety of data collection methods
will be employed, including web-based
surveys, telephone CATI (computerassisted telephone interviews) systems,
focus group interviews, and other
appropriate means. The information
will be used to:
• Determine customer opinions about
the quality of products, pricing,
delivery, and other services provided by
the United States Mint.
• Determine customer needs and
wants regarding future products and
services.
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• Define the next steps/actions plans
to improve customer satisfaction and
United States Mint sales operations.
A3. Use of Information Technology To
Reduce Burden
• In past instances, the United States
Mint has used CATI systems and webbased surveys (both provided by
contractors) for data collection efforts.
The CATI systems and web-based
surveys increase efficiency and validity
of surveys and decrease the time
required for each interview and,
consequently, the overall burden on
respondents. These methodologies use
computers to perform several critical
quality assurance routines that are
monitored by survey supervisors. These
include tracking average interview
length and refusal and termination rates.
A4. Efforts To Identify Duplication
Survey questions will address United
States Mint related products and do not
duplicate the efforts of other agencies/
organizations. Our internal review and
approval process ensures that
duplication of data gathering within the
United States Mint is eliminated.
Additionally, no other organization
can conduct a survey of the United
States Mint customers because our
customer list is unique and secured by
the United States Mint.
A5. Methods To Minimize Burden on
Small Businesses or Other Small
Entities
The data collections for the most part
will be targeted to individuals.
Although some customers are coin and
hobby dealers that may operate a small
business, all information requests will
be voluntary. In addition, respondents
will rarely be required to consult or
access their records for detailed
information.
A6. Consequences of Less Frequent
Collection on Federal Programs or
Policy Activities
The United States Mint would not be
following Executive Order 12862 if
some of the collection efforts were not
undertaken. Also, the United States
Mint operates as a self-funding agency,
and the information and the changes
resulting from data collections are
crucial to United States Mint
numismatic sales efforts.
A7. Special Circumstance Requiring
Data Collection To Be Inconsistent With
Guidelines in 5 CFR 1320.6
No special circumstances require the
collection to be conducted in a manner
inconsistent with the guidelines in 5
CFR 1320.6.
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Federal Register / Vol. 89, No. 52 / Friday, March 15, 2024 / Notices
A8. Consultation With Individuals
Outside of the Agency on Availability of
Data, Frequency of Collection, Clarity of
Instruction and Forms, and Data
Elements
Mint will use compensation for
respondents only when it is deemed
necessary.
The United States Mint collaborates
with professional marketing firms and
contractors with expertise in marketing
research, statistical analysis, and
customer driven marketing. Their
assistance is utilized in development,
administration, and analysis research.
Survey respondents contacted by
mail, fax, internet, or some other form
of written communication will be
advised on the survey form, cover letter,
or other accompanying document that
participation is voluntary, and that the
data provided will be secured. As part
of the introduction to a data gathering
effort during telephone or personal
interviews, the interviewer will inform
the respondents that the survey is
voluntary, and that each individual’s
responses will be secured. Focus group
participants will verbally receive similar
assurances during opening statements of
the interview session.
A9. Explanation of Decision To Provide
Payment or Gift to Respondents
The United States Mint has
compensated respondents only when it
was necessary as an incentive for their
extensive time or expertise. Specific
justification has accompanied such
requests. In the future, the United States
A10. Assurance of Confidentiality of
Responses
A11. Justification of Sensitive Questions
Not applicable. Sensitive information
is not collected.
A12. Estimated Burden of Information
Collection
The following table is a breakdown of
the estimated number of hours for a
three-year generic clearance and
estimated number of respondents for a
three-year generic clearance.
However, due to changes in the
market and possible new coin programs
legislated by Congress, this figure could
increase.
A13. Estimated Total Annual Burden to
Respondents
The following table is a breakdown of
estimated burden to respondents based
on previous experience.
Estimated
number of
hours
(3 years)
Research
Naxion
Naxion
Naxion
Naxion
Customer Acquisition Research ..................................................................................................................
General Analytics Research ........................................................................................................................
Product Fulfillment Tracking Research .......................................................................................................
Customer Satisfaction Tracking Research ..................................................................................................
Estimated
number of
respondents
(3 years)
4,600
13,000
12,000
39,000
Naxion Focus Group Research ...............................................................................................................................
Web Usability Research ..........................................................................................................................................
10,500
3,000
2,100
360
42,000
12,000
1,400
360
Total ..................................................................................................................................................................
33,560
106,760
A14. Estimated Annualized Cost to the
Federal Government
The following table is a breakdown of
the estimated cost to the United States
Mint based on previous experience.
Annual estimated cost
Research
Naxion
Naxion
Naxion
Naxion
Customer Acquisition Research ..................................................................................................................
General Analytics Research ........................................................................................................................
Product Fulfillment Tracking Survey ...........................................................................................................
Customer Satisfaction Tracking Research ..................................................................................................
$430,000
747,000
$430,000
2,241,000
Naxion Focus Group Research ...............................................................................................................................
Web Usability Research ..........................................................................................................................................
177,000
381,000
750,000
567,000
531,000
1,143,000
2,250,000
1,701,000
Total ..................................................................................................................................................................
3,052,000
8,296,000
A15. Reason for Change in Burden
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Total
estimated—
3 years
There is no change.
A16. Plans for Tabulation Statistical
Analysis and Publication
Information from data collection will
not be published for statistical purposes.
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A17. Reasons Why Displaying the OMB
Expiration Date Is Inappropriate
carries an authorization date that is
expired or soon to expire.
Displaying the expiration date may
cause problems with respondents for
data collection programs that overlap
the three-year authorization periods. In
addition, respondents might be declined
to refuse to participate if the form
A18. Exceptions to the Certification
Statement on OMB Form 83–1
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Not applicable. There are no
exceptions for certification.
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Federal Register / Vol. 89, No. 52 / Friday, March 15, 2024 / Notices
Supporting Statement B—United States
Mint Generic Clearance (January 31,
2025–January 31, 2028) 1525–0012
B. Collection of Information Employing
Statistical Methods
B1. Universe and Respondent Selection
Surveys covered under this generic
clearance will vary regarding the
universe and respondent selection. The
potential universe for some surveys will
include our active and inactive
customers, while others may include far
fewer.
However, because the United States
Mint is attempting to expand its
numismatic markets and practically all
Americans are users of circulating
coinage, the universe for some surveys
may include the entire United States
population base, with a statistically
valid sample selected for research.
B2. Procedures for Collecting
Information
The specific method of data collection
for each survey will be provided to
OMB before each survey is conducted.
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B3. Methods To Maximize Response
The United States Mint has found that
by sending an advance notice letter to
those customers participating in a
telephone survey the rate of response
can be increased and will employ this
technically when possible and cost
effective. The United States Mint will
employ procedures to review and test
questions by survey experts to ensure
that questions and instructions are clear,
relevant, and unambiguous. Surveys
employing non-response follow-up
techniques will use multiple contacts by
telephone and/or additional mailing of
the questionnaire to ensure an adequate
response.
B4. Testing of Procedures
In most cases, a pretest of the data
collection instruments will be
conducted prior to its use. Pretests will
include review by knowledgeable
United States Mint staff and
consultants. In the case of telephone
surveys, the pretest will include
monitoring of interviewers and
respondents by United States Mint staff
and/or consultants prior to the actual
survey. No pretest will include
provisions for contacting more than
nine respondents.
B5. Contacts for Statistical Aspects and
Data Collection
The contact person for questions
regarding any statistical aspects
employed or data collection procedures
used will be provided to OMB before
each survey. Administrative questions
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regarding the Mint use of this generic
clearance should be directed to Manoj
Pillai; Sales and Marketing, 5th Floor;
United States Mint; 801 9th Street NW;
Washington, DC 20220; or by email at
BusinessAnalysisBranch
ExternalComm@usmint.treas.gov.
[FR Doc. 2024–05474 Filed 3–14–24; 8:45 am]
BILLING CODE 4810–37–P
DEPARTMENT OF VETERANS
AFFAIRS
Privacy Act of 1974; System of
Records
Office of Information and
Technology (OIT), Department of
Veteran Affairs (VA).
ACTION: Notice of a modified system of
records.
AGENCY:
Pursuant to the Privacy Act of
1974, notice is hereby given that VA is
modifying the system of records titled,
‘‘Call Detail Records-VA’’ (90VA194).
This system is used to generate call
detail records to capture information
regarding calls made on telephone
systems, including who made the call
(calling party number), who was called
(called party number), the date and time
the call was made, the duration of the
call, and other usages and diagnostic
information elements (e.g., features
used, reason for call termination).
DATES: Comments on this modified
system of records must be received no
later than April 15, 2024. If no public
comment is received during the period
allowed for comment or unless
otherwise published in the Federal
Register by VA, the modified system of
records will become effective a
minimum of 30 days after date of
publication in the Federal Register. If
VA receives public comments, VA shall
review the comments to determine
whether any changes to the notice are
necessary.
SUMMARY:
Comments may be
submitted through www.Regulations.gov
or mailed to VA Privacy Service, 810
Vermont Avenue NW, (005X6F),
Washington, DC 20420. Comments
should indicate that they are submitted
in response to Call Detail Records—VA
90VA194. Comments received will be
available at regulations.gov for public
viewing, inspection or copies.
FOR FURTHER INFORMATION CONTACT:
Office of Information and Technology
System Owner, Bradley Mills,
Department of Veterans Affairs, 810
Vermont Avenue NW, Washington, DC
20420; telephone (202) 215–1395 (Note:
ADDRESSES:
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19021
This is not a toll-free number) or
Bradley.mills@va.gov.
SUPPLEMENTARY INFORMATION: VA is
amending the system of records by
revising the System Location; System
Manager; Categories of Individuals
Covered by the System; Routine Uses of
Records Maintained in the System,
Including Categories of Users and
Purposes of Such Uses; Policies and
Practices for Storage of Records; Policies
and Practices for Retrieval of Records;
Policies and Practices for Retention and
Disposal of Records; Record Access
Procedures; Contesting Records
Procedures; and Notification
Procedures.
The Categories of Individuals Covered
by the System is being updated to reflect
‘‘Individuals who are assigned
telephone numbers or are authorized to
use VA telephone services, and
individuals who receive or make calls
billed to the VA.’’
The System location will be updated
to replace individual local VHA
facilities with ‘‘VA OIT Trusted internet
Gateway Data Centers’’.
The System Manager is being updated
to ‘‘Deputy Director for Operations,
Unified Communications. Telephone
number (202) 632–9603.’’
Routine Uses of Records Maintained
in the System, Including Categories of
Users and Purposes of Such Uses are
being modified to remove current Uses
number 1 and number 2; and to update
current language for the remaining
Routine Uses, numbers 3 through 17.
This system will now have 15 Routine
Uses.
Policies and Practices for Storage of
Records is being updated to reflect
‘‘Records are maintained in electronic
form in VA Data Centers.’’
Policies and Practices for Retrieval of
Records is being updates to remove
‘‘date, time, cost.’’
Policies and Practices for Retention
and Disposal of Records is being
updated to reflect ‘‘Records in this
system are retained and disposed of in
accordance with the schedule approved
by the Archivist of the United States,
Records Control Schedule 10–1 Item
Number 2525.1’’
Record Access Procedures is being
updated to reflect ‘‘Individuals wishing
to request access to records pertaining to
them should contact the System
Manager in writing as indicated above.
A request for access to records must
contain the requester’s full name,
address, telephone number, be signed
by the requester, and describe the
records sought in sufficient detail to
enable VA personnel to locate them
with a reasonable amount of effort.’’
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]]>Agencies
[Federal Register Volume 89, Number 52 (Friday, March 15, 2024)]
[Notices]
[Pages 19018-19021]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-05474]
-----------------------------------------------------------------------
DEPARTMENT OF THE TREASURY
United States Mint
Renewal for Currently Approved Generic Information Collection
Request; Comment Request for Renewal of Customer Satisfaction and
Opinion Surveys, Focus Group Interviews, and Web Usability Studies
AGENCY: United States Mint, Department of the Treasury.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Treasury, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on the currently approved information collection 1525-0012, as required
by the Paperwork Reduction Act of 1995. Currently, the United States
Mint, a bureau of the Department of the Treasury, is soliciting
comments on the United States Mint customer satisfaction and opinion
surveys, focus group interviews, and web usability studies.
DATES: Written comments should be received on or before May 14, 2024 to
be assured of consideration.
ADDRESSES: Direct all written comments to Manoj Pillai, Market Research
Specialist, Sales and Marketing Directorate; United States Mint; 801
9th Street NW; Washington, DC 20220; (202) 354-7255 (this is not a
toll-free number); or by email at
[email protected].
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection package should be directed to
Manoj Pillai, Market Research Specialist, Sales and Marketing
Directorate; United States Mint; 801 9th Street NW, Washington, DC
20220; (202) 354-7255 (this is not a toll-free number); or by email at
[email protected].
SUPPLEMENTARY INFORMATION:
Title: United States Mint customer satisfaction and opinion
surveys, focus group interviews, and web usability studies.
OMB Number: 1525-0012.
Abstract: The proposed customer satisfaction and opinion surveys,
focus group interviews, web usability studies, and intercept surveys
will allow the United States Mint to assess the acceptance of,
potential demand for, and barriers to acceptance/increased and the
needs and desires of customers for more efficient, economical services.
Current Actions: The United States Mint conducts customer
satisfaction and opinion surveys, focus group interviews, and web
usability studies to measure customer opinion and assess acceptance of,
the potential demand for, and barriers to acceptance/increased demand
for United States Mint products, and to determine the level of
satisfaction of United States Mint customers and the general public.
Type of Review: Review of estimated annual respondents and
estimated demand for current and future products, annual burden hours.
Affected Public: The affected public includes serious and casual
numismatic collectors, dealers, and persons in the
[[Page 19019]]
numismatic business, and the general public.
Estimated Number of Respondents: The estimated number of annual
respondents is 106,760.
Estimated Total Annual Burden Hours: The estimated number of annual
burden hours is 33,560.
Requests for Comments: Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval. All comments will become a matter of public record. Comments
are invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility.
(b) the accuracy of the agency's estimate of the burden of the
collection of information;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and
(e) estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Eric Anderson,
Executive Secretary, United States Mint.
Supporting Statement A--United States Mint Generic Clearance (January
31, 2025-January 31, 2028) 1525-0012
A. Justification
A1. Circumstances Necessitating the Collection of Information
This is a request for a three-year generic clearance to conduct
customer satisfaction and opinion surveys and focus group interviews.
This clearance will allow the United States Mint to comply with
Executive Order 12862 and assist the United States Mint in fulfilling
its mission.
The mission of the United States Mint is to serve the American
people by manufacturing and distributing the highest quality
circulating coinage and national medals for the Nation to conduct its
trade and commerce, and by providing security over assets entrusted to
the United States Mint.
The United States Mint is responsible for producing proof,
uncirculated, circulating, and commemorative coins, and medals, and
platinum, gold, and silver bullion coins in response to programs
legislated by Congress in support of domestic trade and commerce,
civic, philanthropic and national organizations.
To effectively accomplish the goals of these programs, it is
crucial for the United States Mint to know and maintain awareness of
customer preferences and needs by continually monitoring customer
satisfaction.
However, because the time period between program authorization,
production, and product shipment is often short, the United States Mint
has not always had adequate time to obtain needed information about
customer preferences and market conditions.
Therefore, the use of generic clearance to conduct customer
satisfaction and opinion surveys and focus group interviews will allow
the United States Mint to quickly obtain useful data to create more
profitable programs and to provide better service and products to the
American public.
The Supporting Statement contains authorization under which these
data collections efforts are implemented. Supporting Statement B
contains a list of anticipated projects that may be submitted for
approval through the generic clearance process between January 31,
2025, and January 31, 2028. This clearance covers data collection
efforts by the United States Mint. An internal review of all proposed
data collections will be performed to ensure the following:
Consistency with United States Mint mission and strategic
objectives.
Appropriate priority within United States Mint's Strategic
Plan and/or United States Mint annual business plan.
Technical adequacy in issues such as frame, sample
selection, response rates, quality control in data gathering,
recording, and analysis.
Minimized burden on respondents.
Confidentiality of individual responses.
Consistency with this generic clearance.
Consistency with applicable laws and regulations.
A2. Use of Data
A variety of data collection methods will be employed, including
web-based surveys, telephone CATI (computer-assisted telephone
interviews) systems, focus group interviews, and other appropriate
means. The information will be used to:
Determine customer opinions about the quality of products,
pricing, delivery, and other services provided by the United States
Mint.
Determine customer needs and wants regarding future
products and services.
Define the next steps/actions plans to improve customer
satisfaction and United States Mint sales operations.
A3. Use of Information Technology To Reduce Burden
In past instances, the United States Mint has used CATI
systems and web-based surveys (both provided by contractors) for data
collection efforts. The CATI systems and web-based surveys increase
efficiency and validity of surveys and decrease the time required for
each interview and, consequently, the overall burden on respondents.
These methodologies use computers to perform several critical quality
assurance routines that are monitored by survey supervisors. These
include tracking average interview length and refusal and termination
rates.
A4. Efforts To Identify Duplication
Survey questions will address United States Mint related products
and do not duplicate the efforts of other agencies/organizations. Our
internal review and approval process ensures that duplication of data
gathering within the United States Mint is eliminated.
Additionally, no other organization can conduct a survey of the
United States Mint customers because our customer list is unique and
secured by the United States Mint.
A5. Methods To Minimize Burden on Small Businesses or Other Small
Entities
The data collections for the most part will be targeted to
individuals. Although some customers are coin and hobby dealers that
may operate a small business, all information requests will be
voluntary. In addition, respondents will rarely be required to consult
or access their records for detailed information.
A6. Consequences of Less Frequent Collection on Federal Programs or
Policy Activities
The United States Mint would not be following Executive Order 12862
if some of the collection efforts were not undertaken. Also, the United
States Mint operates as a self-funding agency, and the information and
the changes resulting from data collections are crucial to United
States Mint numismatic sales efforts.
A7. Special Circumstance Requiring Data Collection To Be Inconsistent
With Guidelines in 5 CFR 1320.6
No special circumstances require the collection to be conducted in
a manner inconsistent with the guidelines in 5 CFR 1320.6.
[[Page 19020]]
A8. Consultation With Individuals Outside of the Agency on Availability
of Data, Frequency of Collection, Clarity of Instruction and Forms, and
Data Elements
The United States Mint collaborates with professional marketing
firms and contractors with expertise in marketing research, statistical
analysis, and customer driven marketing. Their assistance is utilized
in development, administration, and analysis research.
A9. Explanation of Decision To Provide Payment or Gift to Respondents
The United States Mint has compensated respondents only when it was
necessary as an incentive for their extensive time or expertise.
Specific justification has accompanied such requests. In the future,
the United States Mint will use compensation for respondents only when
it is deemed necessary.
A10. Assurance of Confidentiality of Responses
Survey respondents contacted by mail, fax, internet, or some other
form of written communication will be advised on the survey form, cover
letter, or other accompanying document that participation is voluntary,
and that the data provided will be secured. As part of the introduction
to a data gathering effort during telephone or personal interviews, the
interviewer will inform the respondents that the survey is voluntary,
and that each individual's responses will be secured. Focus group
participants will verbally receive similar assurances during opening
statements of the interview session.
A11. Justification of Sensitive Questions
Not applicable. Sensitive information is not collected.
A12. Estimated Burden of Information Collection
The following table is a breakdown of the estimated number of hours
for a three-year generic clearance and estimated number of respondents
for a three-year generic clearance.
However, due to changes in the market and possible new coin
programs legislated by Congress, this figure could increase.
A13. Estimated Total Annual Burden to Respondents
The following table is a breakdown of estimated burden to
respondents based on previous experience.
------------------------------------------------------------------------
Estimated Estimated
number of number of
Research hours (3 respondents
years) (3 years)
------------------------------------------------------------------------
Naxion Customer Acquisition Research.... 4,600 12,000
Naxion General Analytics Research....... 13,000 39,000
Naxion Product Fulfillment Tracking 10,500 42,000
Research............................... 3,000 12,000
Naxion Customer Satisfaction Tracking
Research...............................
Naxion Focus Group Research............. 2,100 1,400
Web Usability Research.................. 360 360
-------------------------------
Total............................... 33,560 106,760
------------------------------------------------------------------------
A14. Estimated Annualized Cost to the Federal Government
The following table is a breakdown of the estimated cost to the
United States Mint based on previous experience.
------------------------------------------------------------------------
Total
Research Annual estimated-- 3
estimated cost years
------------------------------------------------------------------------
Naxion Customer Acquisition Research.... $430,000 $430,000
Naxion General Analytics Research....... 747,000 2,241,000
Naxion Product Fulfillment Tracking 177,000 531,000
Survey................................. 381,000 1,143,000
Naxion Customer Satisfaction Tracking
Research...............................
Naxion Focus Group Research............. 750,000 2,250,000
Web Usability Research.................. 567,000 1,701,000
-------------------------------
Total............................... 3,052,000 8,296,000
------------------------------------------------------------------------
A15. Reason for Change in Burden
There is no change.
A16. Plans for Tabulation Statistical Analysis and Publication
Information from data collection will not be published for
statistical purposes.
A17. Reasons Why Displaying the OMB Expiration Date Is Inappropriate
Displaying the expiration date may cause problems with respondents
for data collection programs that overlap the three-year authorization
periods. In addition, respondents might be declined to refuse to
participate if the form carries an authorization date that is expired
or soon to expire.
A18. Exceptions to the Certification Statement on OMB Form 83-1
Not applicable. There are no exceptions for certification.
[[Page 19021]]
Supporting Statement B--United States Mint Generic Clearance (January
31, 2025-January 31, 2028) 1525-0012
B. Collection of Information Employing Statistical Methods
B1. Universe and Respondent Selection
Surveys covered under this generic clearance will vary regarding
the universe and respondent selection. The potential universe for some
surveys will include our active and inactive customers, while others
may include far fewer.
However, because the United States Mint is attempting to expand its
numismatic markets and practically all Americans are users of
circulating coinage, the universe for some surveys may include the
entire United States population base, with a statistically valid sample
selected for research.
B2. Procedures for Collecting Information
The specific method of data collection for each survey will be
provided to OMB before each survey is conducted.
B3. Methods To Maximize Response
The United States Mint has found that by sending an advance notice
letter to those customers participating in a telephone survey the rate
of response can be increased and will employ this technically when
possible and cost effective. The United States Mint will employ
procedures to review and test questions by survey experts to ensure
that questions and instructions are clear, relevant, and unambiguous.
Surveys employing non-response follow-up techniques will use multiple
contacts by telephone and/or additional mailing of the questionnaire to
ensure an adequate response.
B4. Testing of Procedures
In most cases, a pretest of the data collection instruments will be
conducted prior to its use. Pretests will include review by
knowledgeable United States Mint staff and consultants. In the case of
telephone surveys, the pretest will include monitoring of interviewers
and respondents by United States Mint staff and/or consultants prior to
the actual survey. No pretest will include provisions for contacting
more than nine respondents.
B5. Contacts for Statistical Aspects and Data Collection
The contact person for questions regarding any statistical aspects
employed or data collection procedures used will be provided to OMB
before each survey. Administrative questions regarding the Mint use of
this generic clearance should be directed to Manoj Pillai; Sales and
Marketing, 5th Floor; United States Mint; 801 9th Street NW;
Washington, DC 20220; or by email at
[email protected].
[FR Doc. 2024-05474 Filed 3-14-24; 8:45 am]
BILLING CODE 4810-37-P
