Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 11860-11861 [2024-03146]
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11860
Federal Register / Vol. 89, No. 32 / Thursday, February 15, 2024 / Notices
(Catalog of Federal Domestic Assistance No.
97.022, ‘‘Flood Insurance.’’)
Nicholas A. Shufro,
Deputy Assistant Administrator for Risk
Management, Federal Emergency
Management Agency, Department of
Homeland Security.
Community
Community map repository address
Georgetown County, South Carolina and Incorporated Areas
Project: 18–04–0010S Preliminary Date: March 17, 2023
Unincorporated Areas of Georgetown County .........................................
BILLING CODE 9110–12–P
DEPARTMENT OF HOMELAND
SECURITY
[Docket No. CISA–2024–0006]
Agency Information Collection
Activities: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery
Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
ACTION: 60-Day notice and request for
comments; extension of information
collection request: 1670–0027.
AGENCY:
The Office of the Chief
Information Office (OCIO) within
Cybersecurity and Infrastructure
Security Agency (CISA) will submit the
following Information Collection
Request (ICR) to the Office of
Management and Budget (OMB) for
review and clearance.
DATES: Comments are encouraged and
will be accepted until April 15, 2024.
ADDRESSES: You may submit comments,
identified by docket number Docket #
CISA–2024–0006, at:
Æ Federal eRulemaking Portal: https://
www.regulations.gov. Please follow the
instructions for submitting comments.
Instructions: All submissions received
must include the agency name and
docket number Docket # CISA–2024–
0006. All comments received will be
posted without change to https://
www.regulations.gov, including any
personal information provided.
Docket: For access to the docket to
read background documents or
comments received, go to https://
www.regulations.gov.
khammond on DSKJM1Z7X2PROD with NOTICES
FOR FURTHER INFORMATION CONTACT:
Benjamin Thomsen, 202–254–7179,
CISA.PRA@hq.dhs.gov.
VerDate Sep<11>2014
18:36 Feb 14, 2024
Jkt 262001
The
information collection activity provides
a means to garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. CISA is
planning to submit this collection to
OMB for approval. By qualitative
feedback we mean information that
provides useful insights on perceptions
and opinions but are not statistical
surveys that yield quantitative results
that can be generalized to the
population of study.
This feedback will provide insights
into customer or stakeholder
perceptions, experiences, and
expectations, provide an early warning
of issues with service, or focus attention
on areas where communication, training
or changes in operations might improve
delivery of products or services.
These collections will allow for
ongoing, collaborative, and actionable
communications between CISA and its
customers and stakeholders. It will also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected,
vital feedback from customers and
stakeholders on CISA’s services will be
unavailable. CISA will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
1. The collections are voluntary;
2. The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
SUPPLEMENTARY INFORMATION:
[FR Doc. 2024–03181 Filed 2–14–24; 8:45 am]
SUMMARY:
Georgetown County Building Department, 129 Screven Street, Room
249, Georgetown, SC 29440.
PO 00000
Frm 00052
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the respondents and the Federal
Government;
3. The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
4. Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
5. Personally identifiable information
is collected only to the extent necessary
and is not retained;
6. Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the CISA
(if released, CISA must indicate the
qualitative nature of the information);
7. Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
8. Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
E:\FR\FM\15FEN1.SGM
15FEN1
Federal Register / Vol. 89, No. 32 / Thursday, February 15, 2024 / Notices
khammond on DSKJM1Z7X2PROD with NOTICES
collection, and any testing procedures
that were or will be undertaken prior
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing personal
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
This is an extension of an existing
information collection that was initially
approved by OMB on 10/05/2014. The
evaluation form’s most recent approval
obtained on 5/14/2021 to expire on 5/
31/2024. There are no substantial
changes to the extension request for
approval.
The Office of Management and Budget
is particularly interested in comments
which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
Analysis
Agency: Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Number: 1670–0027.
Frequency: Annually.
Affected Public: State, local, Tribal,
and Territorial governments and private
sector.
Number of Respondents: 2,500,630.
Estimated Time per Respondent:
Between 0.05 hours and 1 hour.
Total Burden Hours: 125,180.
Annualized Respondent Cost:
$5,273,145.
VerDate Sep<11>2014
18:36 Feb 14, 2024
Jkt 262001
Total Annualized Respondent Out-ofPocket Cost: $0.
Total Annualized Government Cost:
$200,000.
Robert J. Costello,
Chief Information Officer, Cybersecurity and
Infrastructure Security Agency, Department
of Homeland Security.
[FR Doc. 2024–03146 Filed 2–14–24; 8:45 am]
BILLING CODE 9110–9P–P
DEPARTMENT OF HOMELAND
SECURITY
[Docket No. CISA–2024–0007]
Agency Information Collection
Activities: Service Request Form for
Enterprise Assessment Services
Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
ACTION: 60-Day notice and request for
comments; 1670–NEW.
AGENCY:
The Cybersecurity Division
(CSD) within Cybersecurity and
Infrastructure Security Agency (CISA)
will submit the following Information
Collection Request (ICR) to the Office of
Management and Budget (OMB) for
review and clearance.
DATES: Comments are encouraged and
will be accepted until April 15, 2024.
ADDRESSES: You may submit comments,
identified by docket number Docket #
CISA–2024–0007, at:
Æ Federal eRulemaking Portal: https://
www.regulations.gov. Please follow the
instructions for submitting comments.
Instructions: All submissions received
must include the agency name and
docket number Docket # CISA–2024–
0007. All comments received will be
posted without change to https://
www.regulations.gov, including any
personal information provided.
Docket: For access to the docket to
read background documents or
comments received, go to https://
www.regulations.gov.
SUPPLEMENTARY INFORMATION: The
Cybersecurity and Infrastructure
Security Agency (CISA) Cybersecurity
Division (CSD) offers cybersecurity
assessments to help reduce risk for
Federal, State, local, Tribal, Territorial
and private sector critical infrastructure
partners. Information collected is used
by CISA CSD staff to engage with
customers and provide cybersecurity
assessment services. Under 6 U.S.C.
659(c)(6), CISA provides, upon request,
‘‘. . . timely technical assistance, risk
management support, and incident
response capabilities to Federal and
SUMMARY:
PO 00000
Frm 00053
Fmt 4703
Sfmt 4703
11861
non-Federal entities with respect to
cyber threat indicators, defensive
measures, cybersecurity risks, and
incidents, which may include
attribution, mitigation, and remediation
. . .’’
Number of Respondents: CISA
estimates the number of respondents
will be 5,000.
Estimated Time per Respondent: CISA
assumes the majority of individuals who
will complete this form are Chief
Information Officers or equivalent. The
estimated time to complete the form was
determined to be .11 hours after user
testing.
Total Annual Burden Cost: $97,674
from Economist review.
Annual Burden Hours: The annual
burden hours is 825 hours (5,000
respondents × 1.5 responses per
respondent × .11 hour per response).
The Office of Management and Budget
is particularly interested in comments
which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
Analysis
Agency: Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
Title: Service Request Form for
Enterprise Assessment Services.
OMB Number: 1670–NEW.
Frequency: Information is required
when an organization would initially
request cybersecurity assessments or
requests additional cybersecurity
assessments. These requests are made at
the discretion of the requestor therefore
the program office is not able to
determine when or how often such
requests will occur.
Affected Public: Business or other forprofit, not-for-profit institutions, Federal
E:\FR\FM\15FEN1.SGM
15FEN1
]]>Agencies
[Federal Register Volume 89, Number 32 (Thursday, February 15, 2024)]
[Notices]
[Pages 11860-11861]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-03146]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
[Docket No. CISA-2024-0006]
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
ACTION: 60-Day notice and request for comments; extension of
information collection request: 1670-0027.
-----------------------------------------------------------------------
SUMMARY: The Office of the Chief Information Office (OCIO) within
Cybersecurity and Infrastructure Security Agency (CISA) will submit the
following Information Collection Request (ICR) to the Office of
Management and Budget (OMB) for review and clearance.
DATES: Comments are encouraged and will be accepted until April 15,
2024.
ADDRESSES: You may submit comments, identified by docket number Docket
# CISA-2024-0006, at:
[cir] Federal eRulemaking Portal: https://www.regulations.gov.
Please follow the instructions for submitting comments.
Instructions: All submissions received must include the agency name
and docket number Docket # CISA-2024-0006. All comments received will
be posted without change to https://www.regulations.gov, including any
personal information provided.
Docket: For access to the docket to read background documents or
comments received, go to https://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Benjamin Thomsen, 202-254-7179,
[email protected].
SUPPLEMENTARY INFORMATION: The information collection activity provides
a means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. CISA is planning to submit
this collection to OMB for approval. By qualitative feedback we mean
information that provides useful insights on perceptions and opinions
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services.
These collections will allow for ongoing, collaborative, and
actionable communications between CISA and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public.
If this information is not collected, vital feedback from customers
and stakeholders on CISA's services will be unavailable. CISA will only
submit a collection for approval under this generic clearance if it
meets the following conditions:
1. The collections are voluntary;
2. The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
3. The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
4. Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
5. Personally identifiable information is collected only to the
extent necessary and is not retained;
6. Information gathered is intended to be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the CISA (if released, CISA must
indicate the qualitative nature of the information);
7. Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
8. Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data
[[Page 11861]]
collection, and any testing procedures that were or will be undertaken
prior fielding the study. Depending on the degree of influence the
results are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results.
As a general matter, information collections will not result in any
new system of records containing personal information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
This is an extension of an existing information collection that was
initially approved by OMB on 10/05/2014. The evaluation form's most
recent approval obtained on 5/14/2021 to expire on 5/31/2024. There are
no substantial changes to the extension request for approval.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1670-0027.
Frequency: Annually.
Affected Public: State, local, Tribal, and Territorial governments
and private sector.
Number of Respondents: 2,500,630.
Estimated Time per Respondent: Between 0.05 hours and 1 hour.
Total Burden Hours: 125,180.
Annualized Respondent Cost: $5,273,145.
Total Annualized Respondent Out-of-Pocket Cost: $0.
Total Annualized Government Cost: $200,000.
Robert J. Costello,
Chief Information Officer, Cybersecurity and Infrastructure Security
Agency, Department of Homeland Security.
[FR Doc. 2024-03146 Filed 2-14-24; 8:45 am]
BILLING CODE 9110-9P-P
