Agency Information Collection Activities: Proposed Request and Comment Request, 78443-78448 [2023-25167]
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Federal Register / Vol. 88, No. 219 / Wednesday, November 15, 2023 / Notices
SOCIAL SECURITY ADMINISTRATION
[Docket No: SSA–2023–0043]
Agency Information Collection
Activities: Proposed Request and
Comment Request
The Social Security Administration
(SSA) publishes a list of information
collection packages requiring clearance
by the Office of Management and
Budget (OMB) in compliance with
Public Law 104–13, the Paperwork
Reduction Act of 1995, effective October
1, 1995. This notice includes revisions
of OMB-approved information
collections, and one new information
collection for OMB-approval.
SSA is soliciting comments on the
accuracy of the agency’s burden
estimate; the need for the information;
its practical utility; ways to enhance its
quality, utility, and clarity; and ways to
minimize burden on respondents,
including the use of automated
collection techniques or other forms of
information technology. Mail, email, or
fax your comments and
recommendations on the information
collection(s) to the OMB Desk Officer
and SSA Reports Clearance Officer at
the following addresses or fax numbers.
(OMB), Office of Management and
Budget, Attn: Desk Officer for SSA,
Fax: 202–395–6974
(SSA), Social Security Administration,
OLCA, Attn: Reports Clearance
Director, Mail Stop 3253 Altmeyer,
6401 Security Blvd., Baltimore, MD
21235, Fax: 833–410–1631, Email
address: OR.Reports.Clearance@
ssa.gov
Or you may submit your comments
online through https://www.reginfo.gov/
public/do/PRAmain by clicking on
Currently under Review—Open for
Public Comments and choosing to click
on one of SSA’s published items.
Please reference Docket ID Number
[SSA–2023–0043] in your submitted
response.
Number of
respondents
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Study component
Interviews with Exiters and Possible Exiters (icl. Informed
consent and pre-collection questions) ...................................
Focus groups with Exiters and Possible Exiters (icl. Informed
consent and pre-collection questions) ...................................
Focus group with service providers (icl. Informed consent and
pre-collection questions) ........................................................
Focus group with motivational interviewer practitioners (icl. Informed consent) .....................................................................
In-depth interviews with state and agency leadership (icl. Informed consent and pre-collection questions) ......................
Survey (icl. Informed consent and pre-collection questions) ....
MI Pilot (icl. Informed consent and pre-collection questions) ...
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survey will include 4,000 participants
stratified by exit status and other
criteria. The sample will include 2,000
Possible Exiters, 1,000 Short-term
Exiters (have exited within the last
year), and 1,000 Long-term Exiters (have
exited within the last 1–5 years) with
75% of respondents in each group
having a high-scoring likelihood of
medical improvement based on the
Continuing Disability Review (CDR)
profiling model. The sample will be
further stratified by program type (SSDI
versus SSI) and by recommended
determinants of self-sufficiency (e.g.,
age, type of impairment, and urban or
rural locality).
The Motivational Interviewing Pilot
Test will recruit 50 Exiters to participate
in six sessions. During these sessions,
motivational interviewers assess each
participant’s readiness to return to work
using a standardized screener and
explore the interest and motivation
relating to obtaining and retaining
employment as well as career
advancement. Participants who drop out
after the first session will be replaced.
Data collection via the interviews and
focus groups will include (1) qualitative
in-depth interviews with Exiters and
Possible Exiters (70 individuals); (2) ten
focus groups with Exiters and Possible
Exiters (140 individuals, total); (3) two
focus groups with service providers (20
individuals, total); (4) in-depth
interviews with state and agency
leadership (30 individuals); and, (5) a
focus group with the motivational
interview (MI) practitioners (five
individuals). The respondents are
individuals who have volunteered to
take part in the study and are exiting
(Exiters) or may be exiting (Possible
Exiters) SSA’s disability program(s) due
to medical improvement or changes in
eligibility; vocational service providers;
state and agency leadership; and
motivational interviewers.
Type of Request: Request for a new
information collection.
I. The information collections below
are pending at SSA. SSA will submit
them to OMB within 60 days from the
date of this notice. To be sure we
consider your comments, we must
receive them no later than January 16,
2024. Individuals can obtain copies of
the collection instruments by writing to
the above email address.
1. Beyond Benefits Study (BBS)—
0960–NEW. The BBS will provide SSA
with information regarding the needs of
individuals who, due to medical
improvement or a change in eligibility,
have ‘‘exited’’ (called Exiters), or are
likely to ‘‘exit’’ (called Possible Exiters)
the Social Security Disability Insurance
(SSDI) program, the Supplemental
Security Income (SSI) program, or both.
The BBS will provide SSA with a
clearer understanding of the challenges
and needs of the target population as
Exiters leave the safety net and security
of disability benefits and attempt to
return to work. SSA will use the
findings from the BBS to identify
potential interventions and policies to
help Exiters and Possible Exiters
achieve sustainable, substantial work
leading to self-sufficiency.
In seeking to understand the needs
(e.g., service, medical, and employment)
of Exiters and Possible Exiters, the study
aims to answer three primary research
questions: (1) what are the service,
medical, and employment needs
required to achieve sustainable,
substantive employment among
individuals who exit SSDI/SSI
programs; (2) what are the types of
services, resources, and interventions
that will help exiting individuals obtain
and retain employment, and should
SSA consider a larger test study; and (3)
what policy recommendations will
facilitate substantive and sustainable
employment among individuals who
exit SSDI/SSI programs?
The BBS will help SSA answer these
questions by collecting data through
surveys, interviews, and focus groups.
Quantitative data collection via the
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Average
burden per
response
(minutes)
Frequency of
responses
Total burden
hours
Average theoretical hourly
cost amount
(dollars) *
Total annual
opportunity
cost
(dollars) **
70
1
65
76
* $12.81
** $974
140
1
65
152
* 12.81
** 1,947
20
1
65
22
* 24
** 528
5
1
65
5
* 35
** 175
30
4,000
50
1
1
6
65
50
60
33
3,333
300
* 56
* 12.81
* 12.81
** 1,848
** 42,696
** 3,843
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Federal Register / Vol. 88, No. 219 / Wednesday, November 15, 2023 / Notices
Number of
respondents
Study component
Total ...................................................................................
Average
burden per
response
(minutes)
Frequency of
responses
4,315
4,565
Average theoretical hourly
cost amount
(dollars) *
Total burden
hours
........................
3,921
Total annual
opportunity
cost
(dollars) **
........................
** 52,011
* We base this figure on average DI payments wages for disability recipients as reported by SSA data (https://www.ssa.gov/legislation/2023factsheet.pdf).
** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
State election agencies for verification.
The election agencies forward this
information to their State Motor Vehicle
Administration (MVA) and the State
MVA inputs the data into the American
Association of MVAs, a central
consolidation system that routes the
voter data to SSA’s Help America Vote
Verification (HAVV) system. Once
2. Help America Vote Act—0960–
0706. House Rule 3295, the Help
America Vote Act of 2002, mandates
that States verify the identities of newly
registered voters. When newly
registered voters do not have driver’s
licenses or State-issued ID cards, they
must supply the last four digits of their
Social Security number to their local
Number of
respondents
Modality of completion
HAVV .............................................................
I
Frequency of
response
I
48
102,200
Average
burden per
response
(minutes)
Number of
responses
I
4,905,600
I
2
SSA’s HAVV system confirms the
identity of the voter, the information
returns along the same route in reverse
until it reaches the State election
agency. The respondents are the State
MVAs seeking to confirm voter
identities.
Type of Request: Revision of an OMBapproved information collection.
Average
theoretical
hourly cost
amount
(dollars) *
Estimated total
annual burden
(hours)
I
163,520
I
$22.07 *
Total annual
opportunity
cost
(dollars) **
I
$3,608,886 **
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* We based this figure on average local government information and records clerk’s salary shown on the Bureau of Labor Statistic’s website (https://www.bls.gov/
oes/current/oes434199.htm).
** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
II. SSA submitted the information
collections below to OMB for clearance.
Your comments regarding these
information collections would be most
useful if OMB and SSA receive them 30
days from the date of this publication.
To be sure we consider your comments,
we must receive them no later than
December 15, 2023. Individuals can
obtain copies of these OMB clearance
packages by writing to the
OR.Reports.Clearance@ssa.gov.
1. Application for a Social Security
Number (SSN) Card, the Social Security
Number Application Process (SSNAP),
and Internet SSN Replacement Card
(iSSNRC) Application—20 CFR
422.103–422.110—0960–0066. SSA
collects information on the SS–5 (used
in the United States) and SS–5–FS (used
outside the United States) to issue
original or replacement Social Security
cards. SSA also enters the application
data into the SSNAP application when
issuing a card via telephone or in
person. In addition, hospitals collect the
same information on SSA’s behalf for
newborn children through the
Enumeration at Birth (EAB) process. In
this process, parents of newborns
provide hospital birth registration clerks
with information required to register
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these newborns. Hospitals send this
information to State Bureaus of Vital
Statistics (BVS), and they send the
information to SSA’s National Computer
Center. SSA then uploads the data to the
SSA mainframe along with all other
enumeration data, and we assign the
newborn a SSN and issue a Social
Security card. The vast majority of
applications for original SSN cards
utilize EAB. In addition, the iSSNRC
internet application collects information
similar to the paper SS–5 for no-change
replacement SSN cards for adult U.S.
citizens. The iSSNRC modality allows
certain applicants for SSN replacement
cards to complete the internet
application and submit the required
evidence online rather than completing
a paper Form SS–5. Finally, oSSNAP
collects information similar to that
which we collect on the paper SS–5 for
no change situations, with the exception
of name change, new or replacement
SSN cards for U.S. Citizens (adult and
minor children), and replacement cards
only for non-U.S. citizens. oSSNAP
allows these applicants for new or
replacement SSN cards to start the
application process on-line, receive a
list of evidentiary documents, and then
submit the application data to SSA for
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Frm 00162
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further processing by SSA employees.
Applicants then visit a local SSA office
to complete the application process. In
some instances, SSA collects race and
ethnicity information as part of the SSN
card application process. Response to
the race and ethnicity questions is
voluntary. SSA plans to expand the EAB
process to include SSA receipt of race
and ethnicity information for the
newborn and parent(s) when the
parent(s) consent to release of this
voluntary information. Obtaining
parental consent for this new data will
require States and Jurisdictions to add
questions to collect a newborn’s race
and ethnicity information. This will also
require BVS to electronically share the
race and ethnicity of parent(s) and
newborns, for instances when the record
shows the state of jurisdiction obtained
parental consent, consistent with the
EAB process. The respondents for this
information collection are applicants for
original and replacement Social
Security cards, or individuals who wish
to change information in their SSN
records, who use any of the modalities
described above.
Type of Request: Revision of an OMBapproved information collection.
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Number of
respondents
Application scenario
Frequency of
response
Average
burden per
response
(minutes)
Estimated total
annual burden
(hours)
Average
theoretical
hourly cost
amount
(dollars) *
Average wait
time in field
office
(minutes) **
Total annual
opportunity cost
(dollars) ***
EAB Modality
Hospital staff who relay the State birth
certificate information to the BVS and
SSA through the EAB process ............
3,759,517
1
5
313,293
* $24.49
** 0
*** $7,672,546
iSSNRC Modality
Adult U.S. Citizens requesting a replacement card with no changes through
the iSSNRC .........................................
Adult U.S. Citizens requesting a replacement card with a name change
through iSSNRC ..................................
3,002,698
1
5
250,225
* 29.76
** 0
*** 7,447,589
1,312
1
5
109
* 29.76
** 0
*** 3,244
oSSNAP Modality
Adult U.S. Citizens providing information
to receive a replacement card through
the oSSNAP + ......................................
Adult U.S. Citizens providing information
to receive an original card through the
oSSNAP + ............................................
Adult Non-U.S. Citizens providing information to receive an original card
through the oSSNAP + .........................
Adult Non-U.S. Citizens providing information to receive a replacement card
through the oSSNAP+ .........................
822,104
1
5
68,509
* 29.76
** 24
*** 11,825,136
37,323
1
5
3,110
* 29.76
** 24
*** 536,841
204,081
1
5
17,007
* 29.76
** 24
*** 2,935,497
1
5
7,053
* 29.76
** 24
*** 1,217,392
84,635
SSNAP/SS–5 Modality
Respondents who do not have to provide parents’ SSNs ..............................
Respondents whom we ask to provide
parents’ SSNs (when applying for
original SSN cards for children under
age 12) ................................................
Applicants age 12 or older who need to
answer additional questions so SSA
can determine whether we previously
assigned an SSN .................................
Applicants asking for a replacement
SSN card beyond the allowable limits
(i.e., who must provide additional documentation to accompany the application) ......................................................
6,973,505
1
9
1,046,026
* 29.76
** 24
*** 114,142,337
207,521
1
9
31,128
* 29.76
** 24
*** 3,396,717
1,113,144
1
10
185,524
* 29.76
** 24
*** 18,772,072
6,703
1
60
6,703
* 29.76
** 24
*** 279,268
125
* 29.76
** 24
*** 9,672
125
* 29.76
** 24
*** 9,672
1,928,937
........................
........................
*** 168,247,983
Enumeration Quality Review
Authorization to SSA to obtain personal
information cover letter ........................
Authorization to SSA to obtain personal
information follow-up cover letter ........
500
1
15
500
1
15
I
I
Grand Total
Totals .......................................................
16,213,543
........................
........................
+ The
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number of respondents for this modality is an estimate based on google analytics data for the SS–5 form downloads from SSA.Gov.
* We based this figure on average Hospital Records Clerks (https://www.bls.gov/oes/current/oes292098.htm), and average U.S. worker’s hourly wages (https://
www.bls.gov/oes/current/oes_nat.htm) as reported by the U.S. Bureau of Labor Statistics.
** We based this figure on the average FY 2023 wait times for field offices, based on SSA’s current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
2. Agreement to Sell Property—20
CFR 416.1240–416.1245—0960–0127.
Individuals or couples who are
otherwise eligible for SSI payments, but
whose resources exceed the allowable
limit, may receive conditional payments
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if they agree to dispose of the excess
non-liquid resources and make
repayments. SSA uses Form SSA–8060–
U3 to document this agreement, and to
ensure the individuals understand their
obligations. Respondents are applicants
PO 00000
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for and recipients of SSI payments who
will be disposing of excess non-liquid
resources.
Type of Request: Revision of an OMBapproved information collection.
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Number of
respondents
Modality of completion
Average
burden per
response
(minutes)
Frequency of
response
Estimated total
annual burden
(hours)
Average
theoretical
hourly cost
amount
(dollars) *
Average wait
time in field
office or for
teleservice
centers
(minutes) **
Total annual
opportunity
cost
(dollars) ***
SSA–8060–U3 (telephone interview) ............
SSA–8060–U3 (paper) ..................................
10,000
10,000
1
1
20
20
3,333
3,333
* $29.76
* 29.76
** 19
** 24
*** $193,440
*** 218,230
Total .......................................................
20,000
........................
........................
6,666
........................
........................
*** 411,6710
* We based this figures on average U.S. citizen’s hourly salary, as reported by Bureau of Labor Statistics data (https://www.bls.gov/oes/current/oes_nat.htm).
** We based this figure on the average FY 2023 wait times for field offices and teleservice centers, based on SSA’s current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
3. Work Activity Report (SelfEmployment)—20 CFR 404.1520(b),
404.1571–404.1576, 404.1584–404.1593,
and 416.971–416.976—0960–0598. SSA
uses Form SSA–820–BK to determine
initial or continuing eligibility for: (1)
Title II SSDI; or (2) Title XVI SSI
payments. Under Titles II and XVI of the
Social Security Act, recipients receive
disability benefits and SSI payments
based on their inability to engage in
substantial gainful activity (SGA) due to
a physical or mental condition.
Therefore, when the recipients resume
work, they must report their work so
SSA can evaluate and determine by law
whether they continue to meet the
disability requirements. SSA uses Form
SSA–820–BK to obtain information on
self-employment activities of Social
Security Title II and XVI disability
applicants and recipients. SSA uses the
data we obtain to evaluate disability
claims, and to help us determine if the
claimant meets current disability
provisions under Titles II and XVI.
Since applicants for disability benefits
or payments must prove an inability to
Number of
respondents
Modality of completion
SSA–820–BK (in Office) ...............................
SSA–820–BK (phone) ...................................
SSA–820–BK (paper) ....................................
SSA–820–APP (online submission) ..............
Frequency of
response
12,144
36,428
48,571
2,857
1
1
1
1
Average
burden per
response
(minutes)
perform any kind of SGA generally
available in the national economy for
which we expect them to qualify based
on age, education, and work experience,
any work an applicant performed until,
or subsequent to, the date the disability
allegedly began, affects our disability
determination. The respondents are
applicants and claimants for SSI
payments or SSDI benefits.
Type of Request: Revision of an OMBapproved information collection.
Estimated total
annual burden
(hours)
30
30
30
30
Average
theoretical
hourly cost
amount
(dollars) *
6,072
18,214
24,286
1,429
* $12.81
* 12.81
* 12.81
* 12.81
Average wait
time in field
office or for
teleservice
centers
(minutes) **
** 24
** 19
0
0
Total annual
opportunity
cost
(dollars) ***
*** $140,013
*** 381,085
*** 311,104
*** 18,305
* We based this figure on average DI payments, as reported in SSA’s disability insurance payment data (https://www.ssa.gov/legislation/2023factsheet.pdf).
** We based this figure on the average FY 2023 wait times for field offices and teleservice centers, based on SSA’s current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
4. Social Security’s Public
Credentialing and Authentication
Process—20 CFR 401.45 and 402—
0960–0789.
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Background
Authentication is the foundation for
secure, online transactions. Identity
authentication is the process of
determining, with confidence, that
someone is who he or she claims to be
during a remote, automated session. It
comprises three distinct factors:
something you know; something you
have; and something you are. Singlefactor authentication uses one of the
factors, and multi-factor authentication
uses two or more of the factors.
SSA’s Public Credentialing and
Authentication Process
SSA offers consistent authentication
across SSA’s secured online services.
SSA allows our users to request and
maintain only one User ID, consisting of
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a self-selected username and password,
to access multiple Social Security
electronic services. Designed in
accordance with the OMB
Memorandum M–04–04 and the
National Institute of Standards and
Technology (NIST) Special Publication
800–63, this process provides the means
of authenticating users of our secured
electronic services and streamlines
access to those services. SSA’s public
credentialing and authentication
process:
• Issues a single User ID to anyone
who wants to do business with the
agency and meets the eligibility criteria;
• Partners with an external Identity
Services Provider (ISP) to help us verify
the identity of our online customers;
• Complies with relevant standards;
• Offers access to some of SSA’s most
pertinent, but more sensitive, workloads
online while providing a high level of
confidence in the identity of the person
requesting access to these services;
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• Offers an in-person process for
those who are uncomfortable with or
unable to use the internet process;
• Balances security with ease of use;
and
• Provides a user-friendly way for the
public to conduct extended business
with us online instead of visiting local
servicing offices or requesting
information over the phone. Individuals
have real-time access to their Social
Security information in a safe and
secure web environment.
Public Credentialing and
Authentication Process Features
SSA collects and maintains the users’
personally identifiable information (PII)
in our Central Repository of Electronic
Authentication Data Master File Privacy
Act system of records, which we
published in the Federal Register (75
FR 79065). The PII may include the
users’ name; address; date of birth; SSN;
phone number; and other types of
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identity information [e.g., address
information of persons from the W–2
and Schedule Self Employed forms we
receive electronically for our
programmatic purposes as permitted by
26 U.S.C. 6103(l)(1)(A)]. SSA may also
collect knowledge-based authentication
data, which is information users
establish with us or that we already
maintain in our existing Privacy Act
systems of records.
SSA retains the data necessary to
administer and maintain our eAuthentication infrastructure. This
includes management and profile
information, such as blocked accounts;
failed access data; effective date of
passwords; and other data allowing us
to evaluate the system’s effectiveness.
The data we maintain also may include
archived transaction data and historical
data. SSA uses the information from this
collection to identity proof and
authenticate our users online, and to
allow them access to their personal
information from our records. We also
use this information to provide second
factor authentication. SSA is committed
to expanding and improving this
process so we can grant access to
additional online services in the future.
Offering online services is not only an
important part of meeting SSA’s goals,
but is vital to good public service. In
increasing numbers, the public expects
to conduct complex business over the
internet. Ensuring SSA’s online services
are both secure and user-friendly is our
priority.
SSA awarded a competitively bid
contract to an ISP, Equifax 1, to help us
verify the identity of our online
customers. SSA uses this ISP, in
addition to our other authentication
methods, to help us prove, or verify, the
identity of our customers when they are
completing online or electronic
transactions with us.
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Social Security’s Authentication
Strategy
SSA remains committed to enhancing
our online services using authentication
processes that balance usability and
security. We will continue to research
and develop new authentication tools
while monitoring the emerging threats.
The following are key components of
our authentication strategy:
• Enrollment and Identity Verification
Individuals who meet the following
eligibility requirements may enroll:
Æ Must have a valid email address;
Æ Must have a valid SSN;
1 Equifax is a data aggregator, and that their data
helps SSA mitigate fraud.
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Æ Must have a domestic address of
record (includes military addresses);
and
Æ Must be at least 18 years of age.
We collect identifying data and use
SSA and ISP records to verify an
individual’s identity. Individuals have
the option of obtaining an enhanced,
stronger, User ID by providing certain
financial information (e.g., Medicare
wages, self-employed earnings, or the
last eight digits of a credit card number)
for verification. We also ask individuals
to answer out-of-wallet questions so we
can further verify their identities.
Individuals who are unable to complete
the process online can present
identification at a field office to obtain
a User ID.
• Establishing the User Profile
The individual self-selects a username
and password, both of which can be of
variable length and alphanumeric. SSA
provides a password strength indicator
to help the individual select a strong
password. We also ask the individual to
choose challenge questions for use in
restoring a lost or forgotten username or
password.
• Provide a Second Factor
SSA asks the individual to provide a
text message enabled cell phone number
or an email address. We consider the
cell phone number or email address the
second factor of authentication. SSA
sends a security code to the individual’s
selected second factor. We require the
individual to confirm its receipt by
entering the security code online.
Subsequently, each time the individual
attempts to sign in to his or her online
account, we will also send a message
with a one-time security code to the
individual’s selected second factor. The
individual must enter the security code
along with his or her username and
password. The code is valid for only 10
minutes. If the individual does not enter
the code within 10 minutes, the code
expires, and the individual must request
another code.
• Enhancing the User ID
If individuals opt to enhance or
upgrade their User IDs, SSA requires
them to provide certain financial
information for verification. SSA mails
a one-time-use upgrade code to the
individual’s verified residential address.
When the individual receives the
upgrade code in the mail, he or she can
enter this code online to enhance the
security of the account. With extra
security, we continue to require the
individuals to sign in using their
username, password, and a one-time
security code we send to their second
factor email address or cell phone
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Sfmt 4703
78447
number (whichever the users listed in
their account).
• Sign in and Use
SSA’s authentication process provides
an individual with a User ID for access
to our sensitive online Social Security
services. Second factor authentication
requires the individual to sign in with
a username, password, and a one-time
security code sent to the individual’s
selected second factor. SSA expanded
its existing capabilities to require
second factor authentication for every
online sign in. We also allow for
maintenance of the second factor
options. An individual who forgets the
password can reset it automatically
without contacting SSA.
Social Security’s Enrollment Process
The enrollment process is a one-time
only activity. SSA requires the
individuals to agree to the ‘‘Terms of
Service’’ detailed on our website before
we allow them to begin the enrollment
process. The ‘‘Terms of Service’’ inform
the individuals what we will and will
not do with their personal information,
and the privacy and security protections
we provide on all data we collect. These
terms also detail the consequences of
misusing this service. To verify the
individual’s identity, we ask the
individual to give us minimal personal
information, which may include:
• Name;
• SSN;
• Date of birth;
• Address—mailing and residential;
• Telephone number;
• Email address;
• Financial information;
• Cell phone number; and
• Selecting and answering password
reset questions.
We send a subset of this information
to the ISP, who then generates a series
of out-of-wallet questions back to the
individual. The individual must answer
all or most of the questions correctly
before continuing in the process. The
exact questions generated are unique to
each individual.
This collection of information, or a
subset of it, is mandatory for
respondents who want to do business
with SSA via the internet. We collect
this information via the internet, on
SSA’s public-facing website. SSA also
offers an in-person identification
verification process for individuals who
cannot, or are not willing, to register
online. For this process, the individual
must go to a local SSA field office and
provide identifying information. SSA
does not ask for financial information
with the in-person process.
SSA only collects the identity
verification information one time, when
E:\FR\FM\15NON1.SGM
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78448
Federal Register / Vol. 88, No. 219 / Wednesday, November 15, 2023 / Notices
the individual registers for a credential.
We ask for the User ID (username and
password) every time an individual
signs in to our automated services. If
individuals opt for the enhanced or
upgraded account, they also either
Modality of
completion
receive an email message or a text
message on their cell phones (this serves
as the second factor for authentication)
each time they sign in.
The respondents are individuals who
choose to use the internet or Automated
Number of respondents
Internet Registrations ..............................
Internet Sign-Ins ......................................
Intranet Registration (RCS) .....................
Totals ...............................................
11,788,914
124,989,089
54,908
136,832,911
Frequency of
response
Average
burden per
response
(minutes)
1
1
1
........................
8
1
8
........................
Estimated total
annual burden
(hours)
1,571,855
2,083,151
7,321
3,662,327
Telephone Response System to conduct
business with SSA.
Type of Request: Revision of an OMBapproved information collection.
Average
theoretical
hourly cost
amount
(dollars) *
Average wait
time in field
office
(minutes) **
* $29.76
* 29.76
* 29.76
........................
........................
........................
** 24
........................
Total annual
opportunity cost
(dollars) ***
$46,778,405
*** 6,194,574
*** 871,492
*** 53,844,471
* We based this figure on average U.S. citizen’s hourly salary, as reported by Bureau of Labor Statistics data (https://www.bls.gov/oes/current/oes_nat.htm#000000).
** We based these figures on the average FY 2022 wait times for field offices, based on SSA’s current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the
application.
Dated: November 9, 2023.
Naomi Sipple,
Reports Clearance Officer, Social Security
Administration.
[FR Doc. 2023–25167 Filed 11–14–23; 8:45 am]
BILLING CODE 4191–02–P
DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. FAA–2023–1739]
Policy on the Definition of Aeronautical
Activities
Federal Aviation
Administration (FAA), DOT.
ACTION: Proposed policy: request for
comments.
AGENCY:
This notice announces a
proposed update of the FAA’s Office of
Airports policy regarding the definition
of ‘‘aeronautical activity’’ to include
unmanned aircraft systems (UAS),
advanced air mobility (AAM), and
commercial space launch or re-entry
vehicle operations. Under Federal law,
an airport operator that has accepted
Federal grants or certain Federal land
conveyances is obligated to maintain the
airport for public aviation use. This
proposed update will add UAS, AAM,
and commercial space operations to the
existing definition of aeronautical
activity that is included in FAA Order
5190.6B, FAA Airport Compliance
Manual, Appendix Z, and subsequent
revisions. This revised definition does
not affect any international agreements
or policies regarding commercial space
operations. The FAA is seeking
comments on the proposed statement of
policy.
ddrumheller on DSK120RN23PROD with NOTICES1
SUMMARY:
VerDate Sep<11>2014
17:49 Nov 14, 2023
Jkt 262001
Send your comments on or
before December 15, 2023.
ADDRESSES: You may send comments
identified by Docket Number FAA–
2023–1739 using any of the following
methods:
• Federal eRulemaking Portal: Go to
https://www.regulations.gov and follow
the online instructions for sending your
comments electronically.
• Mail: Send comments to Docket
Operations, M–30; U.S. Department of
Transportation, 1200 New Jersey
Avenue SE, Room W12–140, West
Building Ground Floor, Washington, DC
20590–0001.
• Hand Delivery: Deliver to mail
address above between 9:00 a.m. and 5
p.m. EST, Monday through Friday,
except Federal holidays;
• Fax: Fax comments to Docket
Operations at 202–493–2251.
For more information, see the
SUPPLEMENTARY INFORMATION section of
this document.
Privacy: In accordance with 5 U.S.C.
553(c), the Department of
Transportation (DOT) solicits comments
from the public on its proposed Policy
on the Definition of Aeronautical
Activities. DOT posts these comments,
without edit, including any personal
information the commenter provides, to
www.regulations.gov, as described in
the system of records notice (DOT/ALL–
14 FDMS), which can be reviewed at
www.dot.gov/privacy.
Docket: To read background
documents or comments received, go to
https://www.regulations.gov and follow
the online instructions for accessing the
docket. Or, go to the Docket
Management Facility in Room W12–140
of the West Building Ground Floor at
1200 New Jersey Avenue SE,
Washington, DC, between 9:00 a.m. and
5:00 p.m., Monday through Friday,
except Federal holidays.
DATES:
PO 00000
Frm 00166
Fmt 4703
Sfmt 4703
Availability of Documents: You can
get an electronic copy of this Policy and
all other documents in this docket using
the internet by:
(1) Searching the Federal
eRulemaking portal (https://
www.faa.gov/regulations/search);
(2) Visiting FAA’s Regulations and
Policies web page at (https://
www.faa.gov/regulations_policies) or
(3) Accessing the Government
Printing Office’s web page at (https://
www.gpoaccess.gov/).
You can also get a copy by sending a
request to the Federal Aviation
Administration, Office of Airport
Compliance and Management Analysis,
800 Independence Avenue SW,
Washington, DC 20591, or by calling
(202) 267–3085. Make sure to identify
the docket number, notice number, or
amendment number of this proceeding.
Authority for the Policy: This notice is
published under the authority described
in Title 49 of the United States Code,
Subtitle VII, part B, chapter 471, section
47122(a).
FOR FURTHER INFORMATION CONTACT:
Kevin C. Willis, Director, Office of
Compliance and Management Analysis,
Federal Aviation Administration, 800
Independence Avenue SW, Washington,
DC 20591, telephone (202) 267–3085;
facsimile: (202) 267–5257; email:
kevin.willis@faa.gov.
SUPPLEMENTARY INFORMATION:
I. Background
Under Federal law, Airport owners/
operators (‘‘sponsors’’) that have
accepted grants under the Airport
Improvement Program (AIP) must
comply with certain Federal policies
included in each AIP grant agreement as
sponsor assurances. In addition,
sponsors who have acquired land from
the Federal government using certain
E:\FR\FM\15NON1.SGM
15NON1
]]>Agencies
[Federal Register Volume 88, Number 219 (Wednesday, November 15, 2023)]
[Notices]
[Pages 78443-78448]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-25167]
[[Page 78443]]
=======================================================================
-----------------------------------------------------------------------
SOCIAL SECURITY ADMINISTRATION
[Docket No: SSA-2023-0043]
Agency Information Collection Activities: Proposed Request and
Comment Request
The Social Security Administration (SSA) publishes a list of
information collection packages requiring clearance by the Office of
Management and Budget (OMB) in compliance with Public Law 104-13, the
Paperwork Reduction Act of 1995, effective October 1, 1995. This notice
includes revisions of OMB-approved information collections, and one new
information collection for OMB-approval.
SSA is soliciting comments on the accuracy of the agency's burden
estimate; the need for the information; its practical utility; ways to
enhance its quality, utility, and clarity; and ways to minimize burden
on respondents, including the use of automated collection techniques or
other forms of information technology. Mail, email, or fax your
comments and recommendations on the information collection(s) to the
OMB Desk Officer and SSA Reports Clearance Officer at the following
addresses or fax numbers.
(OMB), Office of Management and Budget, Attn: Desk Officer for SSA,
Fax: 202-395-6974
(SSA), Social Security Administration, OLCA, Attn: Reports Clearance
Director, Mail Stop 3253 Altmeyer, 6401 Security Blvd., Baltimore, MD
21235, Fax: 833-410-1631, Email address: [email protected]
Or you may submit your comments online through https://www.reginfo.gov/public/do/PRAmain by clicking on Currently under
Review--Open for Public Comments and choosing to click on one of SSA's
published items.
Please reference Docket ID Number [SSA-2023-0043] in your submitted
response.
I. The information collections below are pending at SSA. SSA will
submit them to OMB within 60 days from the date of this notice. To be
sure we consider your comments, we must receive them no later than
January 16, 2024. Individuals can obtain copies of the collection
instruments by writing to the above email address.
1. Beyond Benefits Study (BBS)--0960-NEW. The BBS will provide SSA
with information regarding the needs of individuals who, due to medical
improvement or a change in eligibility, have ``exited'' (called
Exiters), or are likely to ``exit'' (called Possible Exiters) the
Social Security Disability Insurance (SSDI) program, the Supplemental
Security Income (SSI) program, or both. The BBS will provide SSA with a
clearer understanding of the challenges and needs of the target
population as Exiters leave the safety net and security of disability
benefits and attempt to return to work. SSA will use the findings from
the BBS to identify potential interventions and policies to help
Exiters and Possible Exiters achieve sustainable, substantial work
leading to self-sufficiency.
In seeking to understand the needs (e.g., service, medical, and
employment) of Exiters and Possible Exiters, the study aims to answer
three primary research questions: (1) what are the service, medical,
and employment needs required to achieve sustainable, substantive
employment among individuals who exit SSDI/SSI programs; (2) what are
the types of services, resources, and interventions that will help
exiting individuals obtain and retain employment, and should SSA
consider a larger test study; and (3) what policy recommendations will
facilitate substantive and sustainable employment among individuals who
exit SSDI/SSI programs?
The BBS will help SSA answer these questions by collecting data
through surveys, interviews, and focus groups. Quantitative data
collection via the survey will include 4,000 participants stratified by
exit status and other criteria. The sample will include 2,000 Possible
Exiters, 1,000 Short-term Exiters (have exited within the last year),
and 1,000 Long-term Exiters (have exited within the last 1-5 years)
with 75% of respondents in each group having a high-scoring likelihood
of medical improvement based on the Continuing Disability Review (CDR)
profiling model. The sample will be further stratified by program type
(SSDI versus SSI) and by recommended determinants of self-sufficiency
(e.g., age, type of impairment, and urban or rural locality).
The Motivational Interviewing Pilot Test will recruit 50 Exiters to
participate in six sessions. During these sessions, motivational
interviewers assess each participant's readiness to return to work
using a standardized screener and explore the interest and motivation
relating to obtaining and retaining employment as well as career
advancement. Participants who drop out after the first session will be
replaced.
Data collection via the interviews and focus groups will include
(1) qualitative in-depth interviews with Exiters and Possible Exiters
(70 individuals); (2) ten focus groups with Exiters and Possible
Exiters (140 individuals, total); (3) two focus groups with service
providers (20 individuals, total); (4) in-depth interviews with state
and agency leadership (30 individuals); and, (5) a focus group with the
motivational interview (MI) practitioners (five individuals). The
respondents are individuals who have volunteered to take part in the
study and are exiting (Exiters) or may be exiting (Possible Exiters)
SSA's disability program(s) due to medical improvement or changes in
eligibility; vocational service providers; state and agency leadership;
and motivational interviewers.
Type of Request: Request for a new information collection.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Average
Average theoretical Total annual
Study component Number of Frequency of burden per Total burden hourly cost opportunity
respondents responses response hours amount cost (dollars)
(minutes) (dollars) * **
--------------------------------------------------------------------------------------------------------------------------------------------------------
Interviews with Exiters and Possible Exiters (icl. 70 1 65 76 * $12.81 ** $974
Informed consent and pre-collection questions).........
Focus groups with Exiters and Possible Exiters (icl. 140 1 65 152 * 12.81 ** 1,947
Informed consent and pre-collection questions).........
Focus group with service providers (icl. Informed 20 1 65 22 * 24 ** 528
consent and pre-collection questions)..................
Focus group with motivational interviewer practitioners 5 1 65 5 * 35 ** 175
(icl. Informed consent)................................
In-depth interviews with state and agency leadership 30 1 65 33 * 56 ** 1,848
(icl. Informed consent and pre-collection questions)...
Survey (icl. Informed consent and pre-collection 4,000 1 50 3,333 * 12.81 ** 42,696
questions).............................................
MI Pilot (icl. Informed consent and pre-collection 50 6 60 300 * 12.81 ** 3,843
questions).............................................
-----------------------------------------------------------------------------------------------
[[Page 78444]]
Total............................................... 4,315 4,565 .............. 3,921 .............. ** 52,011
--------------------------------------------------------------------------------------------------------------------------------------------------------
* We base this figure on average DI payments wages for disability recipients as reported by SSA data (https://www.ssa.gov/legislation/2023factsheet.pdf).
** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
2. Help America Vote Act--0960-0706. House Rule 3295, the Help
America Vote Act of 2002, mandates that States verify the identities of
newly registered voters. When newly registered voters do not have
driver's licenses or State-issued ID cards, they must supply the last
four digits of their Social Security number to their local State
election agencies for verification. The election agencies forward this
information to their State Motor Vehicle Administration (MVA) and the
State MVA inputs the data into the American Association of MVAs, a
central consolidation system that routes the voter data to SSA's Help
America Vote Verification (HAVV) system. Once SSA's HAVV system
confirms the identity of the voter, the information returns along the
same route in reverse until it reaches the State election agency. The
respondents are the State MVAs seeking to confirm voter identities.
Type of Request: Revision of an OMB-approved information
collection.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Average
Average burden Estimated total theoretical Total annual
Modality of completion Number of Frequency of Number of per response annual burden hourly cost opportunity
respondents response responses (minutes) (hours) amount cost (dollars)
(dollars) * **
--------------------------------------------------------------------------------------------------------------------------------------------------------
HAVV............................. 48 102,200 4,905,600 2 163,520 $22.07 * $3,608,886 **
--------------------------------------------------------------------------------------------------------------------------------------------------------
* We based this figure on average local government information and records clerk's salary shown on the Bureau of Labor Statistic's website (https://www.bls.gov/oes/current/oes434199.htm).
** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
II. SSA submitted the information collections below to OMB for
clearance. Your comments regarding these information collections would
be most useful if OMB and SSA receive them 30 days from the date of
this publication. To be sure we consider your comments, we must receive
them no later than December 15, 2023. Individuals can obtain copies of
these OMB clearance packages by writing to the
[email protected].
1. Application for a Social Security Number (SSN) Card, the Social
Security Number Application Process (SSNAP), and Internet SSN
Replacement Card (iSSNRC) Application--20 CFR 422.103-422.110--0960-
0066. SSA collects information on the SS-5 (used in the United States)
and SS-5-FS (used outside the United States) to issue original or
replacement Social Security cards. SSA also enters the application data
into the SSNAP application when issuing a card via telephone or in
person. In addition, hospitals collect the same information on SSA's
behalf for newborn children through the Enumeration at Birth (EAB)
process. In this process, parents of newborns provide hospital birth
registration clerks with information required to register these
newborns. Hospitals send this information to State Bureaus of Vital
Statistics (BVS), and they send the information to SSA's National
Computer Center. SSA then uploads the data to the SSA mainframe along
with all other enumeration data, and we assign the newborn a SSN and
issue a Social Security card. The vast majority of applications for
original SSN cards utilize EAB. In addition, the iSSNRC internet
application collects information similar to the paper SS-5 for no-
change replacement SSN cards for adult U.S. citizens. The iSSNRC
modality allows certain applicants for SSN replacement cards to
complete the internet application and submit the required evidence
online rather than completing a paper Form SS-5. Finally, oSSNAP
collects information similar to that which we collect on the paper SS-5
for no change situations, with the exception of name change, new or
replacement SSN cards for U.S. Citizens (adult and minor children), and
replacement cards only for non-U.S. citizens. oSSNAP allows these
applicants for new or replacement SSN cards to start the application
process on-line, receive a list of evidentiary documents, and then
submit the application data to SSA for further processing by SSA
employees. Applicants then visit a local SSA office to complete the
application process. In some instances, SSA collects race and ethnicity
information as part of the SSN card application process. Response to
the race and ethnicity questions is voluntary. SSA plans to expand the
EAB process to include SSA receipt of race and ethnicity information
for the newborn and parent(s) when the parent(s) consent to release of
this voluntary information. Obtaining parental consent for this new
data will require States and Jurisdictions to add questions to collect
a newborn's race and ethnicity information. This will also require BVS
to electronically share the race and ethnicity of parent(s) and
newborns, for instances when the record shows the state of jurisdiction
obtained parental consent, consistent with the EAB process. The
respondents for this information collection are applicants for original
and replacement Social Security cards, or individuals who wish to
change information in their SSN records, who use any of the modalities
described above.
Type of Request: Revision of an OMB-approved information
collection.
[[Page 78445]]
--------------------------------------------------------------------------------------------------------------------------------------------------------
Average
Average Estimated theoretical Average wait Total annual
Application scenario Number of Frequency of burden per total annual hourly cost time in field opportunity cost
respondents response response burden (hours) amount office (dollars) ***
(minutes) (dollars) * (minutes) **
--------------------------------------------------------------------------------------------------------------------------------------------------------
EAB Modality
--------------------------------------------------------------------------------------------------------------------------------------------------------
Hospital staff who relay the State 3,759,517 1 5 313,293 * $24.49 ** 0 *** $7,672,546
birth certificate information to the
BVS and SSA through the EAB process.
--------------------------------------------------------------------------------------------------------------------------------------------------------
iSSNRC Modality
--------------------------------------------------------------------------------------------------------------------------------------------------------
Adult U.S. Citizens requesting a 3,002,698 1 5 250,225 * 29.76 ** 0 *** 7,447,589
replacement card with no changes
through the iSSNRC..................
Adult U.S. Citizens requesting a 1,312 1 5 109 * 29.76 ** 0 *** 3,244
replacement card with a name change
through iSSNRC......................
--------------------------------------------------------------------------------------------------------------------------------------------------------
oSSNAP Modality
--------------------------------------------------------------------------------------------------------------------------------------------------------
Adult U.S. Citizens providing 822,104 1 5 68,509 * 29.76 ** 24 *** 11,825,136
information to receive a replacement
card through the oSSNAP \+\.........
Adult U.S. Citizens providing 37,323 1 5 3,110 * 29.76 ** 24 *** 536,841
information to receive an original
card through the oSSNAP \+\.........
Adult Non-U.S. Citizens providing 204,081 1 5 17,007 * 29.76 ** 24 *** 2,935,497
information to receive an original
card through the oSSNAP \+\.........
Adult Non-U.S. Citizens providing 84,635 1 5 7,053 * 29.76 ** 24 *** 1,217,392
information to receive a replacement
card through the oSSNAP\+\..........
--------------------------------------------------------------------------------------------------------------------------------------------------------
SSNAP/SS-5 Modality
--------------------------------------------------------------------------------------------------------------------------------------------------------
Respondents who do not have to 6,973,505 1 9 1,046,026 * 29.76 ** 24 *** 114,142,337
provide parents' SSNs...............
Respondents whom we ask to provide 207,521 1 9 31,128 * 29.76 ** 24 *** 3,396,717
parents' SSNs (when applying for
original SSN cards for children
under age 12).......................
Applicants age 12 or older who need 1,113,144 1 10 185,524 * 29.76 ** 24 *** 18,772,072
to answer additional questions so
SSA can determine whether we
previously assigned an SSN..........
Applicants asking for a replacement 6,703 1 60 6,703 * 29.76 ** 24 *** 279,268
SSN card beyond the allowable limits
(i.e., who must provide additional
documentation to accompany the
application)........................
--------------------------------------------------------------------------------------------------------------------------------------------------------
Enumeration Quality Review
--------------------------------------------------------------------------------------------------------------------------------------------------------
Authorization to SSA to obtain 500 1 15 125 * 29.76 ** 24 *** 9,672
personal information cover letter...
Authorization to SSA to obtain 500 1 15 125 * 29.76 ** 24 *** 9,672
personal information follow-up cover
letter..............................
--------------------------------------------------------------------------------------------------------------------------------------------------------
Grand Total
--------------------------------------------------------------------------------------------------------------------------------------------------------
Totals............................... 16,213,543 .............. .............. 1,928,937 .............. .............. *** 168,247,983
--------------------------------------------------------------------------------------------------------------------------------------------------------
\+\ The number of respondents for this modality is an estimate based on google analytics data for the SS-5 form downloads from SSA.Gov.
* We based this figure on average Hospital Records Clerks (https://www.bls.gov/oes/current/oes292098.htm), and average U.S. worker's hourly wages
(https://www.bls.gov/oes/current/oes_nat.htm) as reported by the U.S. Bureau of Labor Statistics.
** We based this figure on the average FY 2023 wait times for field offices, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
2. Agreement to Sell Property--20 CFR 416.1240-416.1245--0960-0127.
Individuals or couples who are otherwise eligible for SSI payments, but
whose resources exceed the allowable limit, may receive conditional
payments if they agree to dispose of the excess non-liquid resources
and make repayments. SSA uses Form SSA-8060-U3 to document this
agreement, and to ensure the individuals understand their obligations.
Respondents are applicants for and recipients of SSI payments who will
be disposing of excess non-liquid resources.
Type of Request: Revision of an OMB-approved information
collection.
[[Page 78446]]
--------------------------------------------------------------------------------------------------------------------------------------------------------
Average wait
Average Average time in field Total annual
Number of Frequency of burden per Estimated theoretical office or for opportunity
Modality of completion respondents response response total annual hourly cost teleservice cost (dollars)
(minutes) burden (hours) amount centers ***
(dollars) * (minutes) **
--------------------------------------------------------------------------------------------------------------------------------------------------------
SSA-8060-U3 (telephone interview)....... 10,000 1 20 3,333 * $29.76 ** 19 *** $193,440
SSA-8060-U3 (paper)..................... 10,000 1 20 3,333 * 29.76 ** 24 *** 218,230
---------------------------------------------------------------------------------------------------------------
Total............................... 20,000 .............. .............. 6,666 .............. .............. *** 411,6710
--------------------------------------------------------------------------------------------------------------------------------------------------------
* We based this figures on average U.S. citizen's hourly salary, as reported by Bureau of Labor Statistics data (https://www.bls.gov/oes/current/oes_nat.htm).
** We based this figure on the average FY 2023 wait times for field offices and teleservice centers, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
3. Work Activity Report (Self-Employment)--20 CFR 404.1520(b),
404.1571-404.1576, 404.1584-404.1593, and 416.971-416.976--0960-0598.
SSA uses Form SSA-820-BK to determine initial or continuing eligibility
for: (1) Title II SSDI; or (2) Title XVI SSI payments. Under Titles II
and XVI of the Social Security Act, recipients receive disability
benefits and SSI payments based on their inability to engage in
substantial gainful activity (SGA) due to a physical or mental
condition. Therefore, when the recipients resume work, they must report
their work so SSA can evaluate and determine by law whether they
continue to meet the disability requirements. SSA uses Form SSA-820-BK
to obtain information on self-employment activities of Social Security
Title II and XVI disability applicants and recipients. SSA uses the
data we obtain to evaluate disability claims, and to help us determine
if the claimant meets current disability provisions under Titles II and
XVI. Since applicants for disability benefits or payments must prove an
inability to perform any kind of SGA generally available in the
national economy for which we expect them to qualify based on age,
education, and work experience, any work an applicant performed until,
or subsequent to, the date the disability allegedly began, affects our
disability determination. The respondents are applicants and claimants
for SSI payments or SSDI benefits.
Type of Request: Revision of an OMB-approved information
collection.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Average wait
Average Average time in field Total annual
Number of Frequency of burden per Estimated theoretical office or for opportunity
Modality of completion respondents response response total annual hourly cost teleservice cost (dollars)
(minutes) burden (hours) amount centers ***
(dollars) * (minutes) **
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SSA-820-BK (in Office).................. 12,144 1 30 6,072 * $12.81 ** 24 *** $140,013
SSA-820-BK (phone)...................... 36,428 1 30 18,214 * 12.81 ** 19 *** 381,085
SSA-820-BK (paper)...................... 48,571 1 30 24,286 * 12.81 0 *** 311,104
SSA-820-APP (online submission)......... 2,857 1 30 1,429 * 12.81 0 *** 18,305
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* We based this figure on average DI payments, as reported in SSA's disability insurance payment data (https://www.ssa.gov/legislation/2023factsheet.pdf).
** We based this figure on the average FY 2023 wait times for field offices and teleservice centers, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
4. Social Security's Public Credentialing and Authentication
Process--20 CFR 401.45 and 402--0960-0789.
Background
Authentication is the foundation for secure, online transactions.
Identity authentication is the process of determining, with confidence,
that someone is who he or she claims to be during a remote, automated
session. It comprises three distinct factors: something you know;
something you have; and something you are. Single-factor authentication
uses one of the factors, and multi-factor authentication uses two or
more of the factors.
SSA's Public Credentialing and Authentication Process
SSA offers consistent authentication across SSA's secured online
services. SSA allows our users to request and maintain only one User
ID, consisting of a self-selected username and password, to access
multiple Social Security electronic services. Designed in accordance
with the OMB Memorandum M-04-04 and the National Institute of Standards
and Technology (NIST) Special Publication 800-63, this process provides
the means of authenticating users of our secured electronic services
and streamlines access to those services. SSA's public credentialing
and authentication process:
Issues a single User ID to anyone who wants to do business
with the agency and meets the eligibility criteria;
Partners with an external Identity Services Provider (ISP)
to help us verify the identity of our online customers;
Complies with relevant standards;
Offers access to some of SSA's most pertinent, but more
sensitive, workloads online while providing a high level of confidence
in the identity of the person requesting access to these services;
Offers an in-person process for those who are
uncomfortable with or unable to use the internet process;
Balances security with ease of use; and
Provides a user-friendly way for the public to conduct
extended business with us online instead of visiting local servicing
offices or requesting information over the phone. Individuals have
real-time access to their Social Security information in a safe and
secure web environment.
Public Credentialing and Authentication Process Features
SSA collects and maintains the users' personally identifiable
information (PII) in our Central Repository of Electronic
Authentication Data Master File Privacy Act system of records, which we
published in the Federal Register (75 FR 79065). The PII may include
the users' name; address; date of birth; SSN; phone number; and other
types of
[[Page 78447]]
identity information [e.g., address information of persons from the W-2
and Schedule Self Employed forms we receive electronically for our
programmatic purposes as permitted by 26 U.S.C. 6103(l)(1)(A)]. SSA may
also collect knowledge-based authentication data, which is information
users establish with us or that we already maintain in our existing
Privacy Act systems of records.
SSA retains the data necessary to administer and maintain our e-
Authentication infrastructure. This includes management and profile
information, such as blocked accounts; failed access data; effective
date of passwords; and other data allowing us to evaluate the system's
effectiveness. The data we maintain also may include archived
transaction data and historical data. SSA uses the information from
this collection to identity proof and authenticate our users online,
and to allow them access to their personal information from our
records. We also use this information to provide second factor
authentication. SSA is committed to expanding and improving this
process so we can grant access to additional online services in the
future.
Offering online services is not only an important part of meeting
SSA's goals, but is vital to good public service. In increasing
numbers, the public expects to conduct complex business over the
internet. Ensuring SSA's online services are both secure and user-
friendly is our priority.
SSA awarded a competitively bid contract to an ISP, Equifax \1\, to
help us verify the identity of our online customers. SSA uses this ISP,
in addition to our other authentication methods, to help us prove, or
verify, the identity of our customers when they are completing online
or electronic transactions with us.
---------------------------------------------------------------------------
\1\ Equifax is a data aggregator, and that their data helps SSA
mitigate fraud.
---------------------------------------------------------------------------
Social Security's Authentication Strategy
SSA remains committed to enhancing our online services using
authentication processes that balance usability and security. We will
continue to research and develop new authentication tools while
monitoring the emerging threats.
The following are key components of our authentication strategy:
Enrollment and Identity Verification
Individuals who meet the following eligibility requirements may
enroll:
[cir] Must have a valid email address;
[cir] Must have a valid SSN;
[cir] Must have a domestic address of record (includes military
addresses); and
[cir] Must be at least 18 years of age.
We collect identifying data and use SSA and ISP records to verify
an individual's identity. Individuals have the option of obtaining an
enhanced, stronger, User ID by providing certain financial information
(e.g., Medicare wages, self-employed earnings, or the last eight digits
of a credit card number) for verification. We also ask individuals to
answer out-of-wallet questions so we can further verify their
identities. Individuals who are unable to complete the process online
can present identification at a field office to obtain a User ID.
Establishing the User Profile
The individual self-selects a username and password, both of which
can be of variable length and alphanumeric. SSA provides a password
strength indicator to help the individual select a strong password. We
also ask the individual to choose challenge questions for use in
restoring a lost or forgotten username or password.
Provide a Second Factor
SSA asks the individual to provide a text message enabled cell
phone number or an email address. We consider the cell phone number or
email address the second factor of authentication. SSA sends a security
code to the individual's selected second factor. We require the
individual to confirm its receipt by entering the security code online.
Subsequently, each time the individual attempts to sign in to his or
her online account, we will also send a message with a one-time
security code to the individual's selected second factor. The
individual must enter the security code along with his or her username
and password. The code is valid for only 10 minutes. If the individual
does not enter the code within 10 minutes, the code expires, and the
individual must request another code.
Enhancing the User ID
If individuals opt to enhance or upgrade their User IDs, SSA
requires them to provide certain financial information for
verification. SSA mails a one-time-use upgrade code to the individual's
verified residential address. When the individual receives the upgrade
code in the mail, he or she can enter this code online to enhance the
security of the account. With extra security, we continue to require
the individuals to sign in using their username, password, and a one-
time security code we send to their second factor email address or cell
phone number (whichever the users listed in their account).
Sign in and Use
SSA's authentication process provides an individual with a User ID
for access to our sensitive online Social Security services. Second
factor authentication requires the individual to sign in with a
username, password, and a one-time security code sent to the
individual's selected second factor. SSA expanded its existing
capabilities to require second factor authentication for every online
sign in. We also allow for maintenance of the second factor options. An
individual who forgets the password can reset it automatically without
contacting SSA.
Social Security's Enrollment Process
The enrollment process is a one-time only activity. SSA requires
the individuals to agree to the ``Terms of Service'' detailed on our
website before we allow them to begin the enrollment process. The
``Terms of Service'' inform the individuals what we will and will not
do with their personal information, and the privacy and security
protections we provide on all data we collect. These terms also detail
the consequences of misusing this service. To verify the individual's
identity, we ask the individual to give us minimal personal
information, which may include:
Name;
SSN;
Date of birth;
Address--mailing and residential;
Telephone number;
Email address;
Financial information;
Cell phone number; and
Selecting and answering password reset questions.
We send a subset of this information to the ISP, who then generates
a series of out-of-wallet questions back to the individual. The
individual must answer all or most of the questions correctly before
continuing in the process. The exact questions generated are unique to
each individual.
This collection of information, or a subset of it, is mandatory for
respondents who want to do business with SSA via the internet. We
collect this information via the internet, on SSA's public-facing
website. SSA also offers an in-person identification verification
process for individuals who cannot, or are not willing, to register
online. For this process, the individual must go to a local SSA field
office and provide identifying information. SSA does not ask for
financial information with the in-person process.
SSA only collects the identity verification information one time,
when
[[Page 78448]]
the individual registers for a credential. We ask for the User ID
(username and password) every time an individual signs in to our
automated services. If individuals opt for the enhanced or upgraded
account, they also either receive an email message or a text message on
their cell phones (this serves as the second factor for authentication)
each time they sign in.
The respondents are individuals who choose to use the internet or
Automated Telephone Response System to conduct business with SSA.
Type of Request: Revision of an OMB-approved information
collection.
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Average
Average Estimated theoretical Average wait Total annual
Modality of completion Number of Frequency of burden per total annual hourly cost time in field opportunity cost
respondents response response burden (hours) amount office (dollars) ***
(minutes) (dollars) * (minutes) **
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Internet Registrations............... 11,788,914 1 8 1,571,855 * $29.76 .............. $46,778,405
Internet Sign-Ins.................... 124,989,089 1 1 2,083,151 * 29.76 .............. *** 6,194,574
Intranet Registration (RCS).......... 54,908 1 8 7,321 * 29.76 ** 24 *** 871,492
Totals........................... 136,832,911 .............. .............. 3,662,327 .............. .............. *** 53,844,471
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* We based this figure on average U.S. citizen's hourly salary, as reported by Bureau of Labor Statistics data (https://www.bls.gov/oes/current/oes_nat.htm#00-0000).
** We based these figures on the average FY 2022 wait times for field offices, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.
Dated: November 9, 2023.
Naomi Sipple,
Reports Clearance Officer, Social Security Administration.
[FR Doc. 2023-25167 Filed 11-14-23; 8:45 am]
BILLING CODE 4191-02-P
