HSN, Inc., 77566-77569 [2023-24900]

Agencies

• Consumer Product Safety Commission

[Federal Register Volume 88, Number 217 (Monday, November 13, 2023)]
[Notices]
[Pages 77566-77569]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-24900]


=======================================================================
-----------------------------------------------------------------------

CONSUMER PRODUCT SAFETY COMMISSION

[CPSC Docket No. 24-0001]


HSN, Inc.

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Commission publishes in the Federal Register any 
settlement that it provisionally accepts under the Consumer Product 
Safety Act. Published below is a provisionally accepted Settlement 
Agreement with HSN, Inc., containing a civil penalty in the amount of 
$16,000,000 subject to the terms and conditions of the Settlement 
Agreement. The Commission voted unanimously (4-0) to provisionally 
accept the proposed Settlement Agreement and Order pertaining to HSN, 
Inc. Commissioners statements regarding the matter can be found here: 
https://www.cpsc.gov/Commissioners.

DATES: Any interested person may ask the Commission not to accept this 
agreement or otherwise comment on its contents by filing a written 
request with the Office of the Secretary by November 28, 2023.

ADDRESSES: Persons wishing to comment on this Settlement Agreement 
should send written comments to Comment 24-C0001, Office of the 
Secretary, Consumer Product Safety Commission, 4330 East-West Highway, 
Bethesda, MD 20814; telephone: (240) 863-8938 (mobile), (301) 504-7479 
(office); email: [email protected].

FOR FURTHER INFORMATION CONTACT: Elizabeth L. Jones, Trial Attorney, 
Division of Enforcement and Litigation, Office of Compliance and Field 
Operations, Consumer Product Safety Commission, 4330 East-West Highway, 
Bethesda, Maryland 20814; [email protected], 301-504-7510 (office).

SUPPLEMENTARY INFORMATION: The text of the Settlement Agreement and 
Order appear below.

    Dated: November 7, 2023.
Sarah Bock,
Paralegal Specialist.

United States of America

Consumer Product Safety Commission

    In the Matter of: HSN, Inc., CPSC Docket No.: 24-C0001

Settlement Agreement

    1. In accordance with the Consumer Product Safety Act, 15 U.S.C. 
2051-2089 (``CPSA''), and 16 CFR 1118.20, HSN, Inc. and its 
subsidiaries, including without limitation Ingenious Designs, LLC 
(collectively ``HSN'' or ``the Firm''), and the United States Consumer 
Product Safety Commission (``Commission'' or ``CPSC''), through its 
staff, hereby enter into this Settlement Agreement (``Agreement''). The 
Agreement and the incorporated attached Order resolve staff's charges 
set forth below.

The Parties

    2. The Commission is an independent federal regulatory agency, 
established pursuant to, and responsible for, the enforcement of the 
CPSA, 15 U.S.C. 2051-2089. By executing the Agreement, staff is acting 
on behalf of the Commission, pursuant to 16 CFR 1118.20(b). The 
Commission issues the Order under the provisions of the CPSA.
    3. HSN is a corporation, organized and existing under the laws of 
the state of Delaware, with its principal place of business in St. 
Petersburg, Florida.

Staff Charges

    4. Between 2002 and 2019, HSN imported and distributed in the 
United States approximately 5.4 million Joy Mangano brand ``My Little 
Steamer[supreg],'' also sold as a ``Deluxe'' version and ``My Little 
Steamer[supreg] Go Mini'' (collectively, the ``Steamers'' or ``Subject 
Products'').
    5. The Subject Products are ``consumer products'' that were 
``import[ed]'' and ``distribut[ed] in commerce,'' as those terms are 
defined or used in sections 3(a)(5), (8), and (9) of the CPSA, 15 
U.S.C. 2052(a)(5), (8), and (9). HSN is a ``manufacturer'' and 
``distributor'' of the Subject Products, as such terms are defined in 
sections 3(a)(8) and (11) of the CPSA, 15 U.S.C. 2052(a)(8) and (11).
Violation of CPSA Section 19(a)(4)
    6. The Subject Products contain a defect which could create a 
substantial product hazard or create an unreasonable risk of serious 
injury because the Subject Products expel, spray, or leak hot water 
during use, posing a serious burn hazard to consumers.
    7. By the end of 2012 and continuing into 2019, HSN had received 
numerous reports that the Subject Products would spray, expel, and/or 
leak hot water while in use, some resulting in serious and permanent 
injuries, a limited number of which constituted grievous bodily injury, 
as defined in 16 CFR 1115.12(d).
    8. During the same time, HSN made several changes to the Steamers 
in an attempt to address the spraying, expelling, and/or leaking of hot 
water; however, HSN continued to receive numerous reports of the 
Steamers spraying, expelling, and/or leaking hot water.
    9. Despite possessing information that reasonably supported the 
conclusion that the Subject Products contained a defect that could 
create a substantial product hazard or created an unreasonable risk of 
serious injury, HSN did not immediately report to the Commission.
    10. By the time HSN filed an initial report with the Commission 
under 15 U.S.C. 2064(b) concerning the Subject Products, the Firm had 
received approximately 400 complaints of the Steamers spraying or 
expelling hot water and approximately 700 additional reports of leaks, 
resulting in at least 91 reports of injury, and 29 insurance claims 
alleging injuries, including reports of second and third-degree burns, 
scarring and one report of partial hearing loss. In addition, the Firm 
received via Online Reviews on the HSN website approximately 500 
complaints of the Steamers spraying or expelling hot water and 
approximately 150 complaints of leaks, including 87 reports of injury.
    11. The Commission and HSN jointly announced a recall of the 
Subject Products on May 26, 2021.
Failure to Timely Report
    12. Despite having information reasonably supporting the conclusion 
that the Subject Products contained a defect which could create a 
substantial product hazard or created an unreasonable risk of serious 
injury or death, HSN did not notify the Commission immediately of such 
defect or risk, as required by sections 15(b)(3) and (4) of the CPSA, 
15 U.S.C.

[[Page 77567]]

2064(b)(3), (4), in violation of section 19(a)(4) of the CPSA, 15 
U.S.C. 2068(a)(4).
    13. Because the information in HSN's possession about the Subject 
Products constituted actual and presumed knowledge, HSN knowingly 
violated section 19(a)(4) of the CPSA, 15 U.S.C. 2068(a)(4), as the 
term ``knowingly'' is defined in section 20(d) of the CPSA, 15 U.S.C. 
2069(d).
    14. Pursuant to section 20 of the CPSA, 15 U.S.C. 2069, HSN is 
subject to civil penalties for its knowing violation of section 
19(a)(4) of the CPSA, 15 U.S.C. 2068(a)(4).

Response of HSN

    15. This Agreement does not constitute an admission by HSN to the 
staff's charges as set forth in paragraphs 6 through 14 above, 
including, without limitation, that the Subject Products contained a 
defect that could create a substantial product hazard or created an 
unreasonable risk of serious injury or death; that HSN failed to notify 
the Commission in a timely matter in accordance with section 15(b) of 
the CPSA, 15 U.S.C. 2064(b); and that HSN knowingly violated section 
19(a)(4) of the CPSA, 15 U.S.C. 2068(a)(4), as the term ``knowingly'' 
is defined in section 20(d) of the CPSA, 15 U.S.C. 2069(d).
    16. At all relevant times, HSN represents that it had a product 
safety compliance program and took what it believed to be reasonable 
measures to monitor and evaluate potential product safety issues on an 
ongoing basis.
    17. HSN notified the Commission under Section 15(b) and conducted a 
voluntary recall of the Subject Products despite the fact that testing 
by a third-party lab only documented intermittent sputtering or 
dripping, and could not recreate spraying or expelling water with 
exemplars absent operating the Subject Products in a manner contrary to 
the Products' warnings and instructions.
    18. HSN enters into this Agreement to settle this matter and to 
avoid the cost, distraction, delay, uncertainty, and inconvenience of 
protracted litigation or other proceedings. HSN does not admit that it 
violated the CPSA or any other law, and HSN's willingness to enter into 
this Agreement and Order does not constitute, nor is it evidence of, an 
admission by HSN of liability, or violation of any law.

Agreement of the Parties

    19. Under the CPSA, the Commission has jurisdiction over the matter 
involving the Subject Products and over HSN.
    20. The parties enter into the Agreement for settlement purposes 
only. The Agreement does not constitute an admission by HSN or a 
determination by the Commission that HSN violated the CPSA.
    21. In settlement of staff's charges, HSN shall pay a civil penalty 
in the amount of sixteen million dollars ($16,000,000). The $16,000,000 
Payment shall be paid within thirty (30) calendar days after receiving 
service of the Commission's final Order accepting the Agreement. All 
payments to be made under the Agreement shall constitute debts owing to 
the United States and shall be made by electronic wire transfer to the 
United States via https://www.pay.gov, for allocation to, and credit 
against, the payment obligations of HSN under this Agreement. Failure 
to make such payment by the date specified in the Commission's final 
Order shall constitute Default.
    22. The Commission or the United States may seek enforcement for 
any breach of, or any failure to comply with, any provision of this 
Agreement and Order in United States District Court, to seek relief 
including, but not limited to, collecting amounts due.
    23. All unpaid amounts, if any, due and owing under the Agreement, 
shall constitute a debt due and immediately owing by HSN to the United 
States, and interest shall accrue and be paid by HSN at the federal 
legal rate of interest set forth at 28 U.S.C. 1961(a) and (b) from the 
date of Default, until all amounts due have been paid in full 
(hereinafter ``Default Payment Amount'' and ``Default Interest 
Balance''). HSN shall consent to a Consent Judgment in the amount of 
the Default Payment Amount and Default Interest Balance, and the United 
States, at its sole option, may collect the entire Default Payment 
Amount and Default Interest Balance, or exercise any other rights 
granted by law or in equity, including, but not limited to, referring 
such matters for private collection, and HSN agrees not to contest, and 
hereby waives and discharges any defenses to, any collection action 
undertaken by the United States, or its agents or contractors, pursuant 
to this paragraph. HSN shall pay the United States all reasonable costs 
of collection and enforcement under this paragraph, respectively, 
including reasonable attorney's fees and expenses.
    24. After staff receives this Agreement executed on behalf of HSN, 
staff shall promptly submit the Agreement to the Commission for 
provisional acceptance. Promptly following provisional acceptance of 
the Agreement by the Commission, the Agreement shall be placed on the 
public record and published in the Federal Register, in accordance with 
the procedures set forth in 16 CFR 1118.20(e). If the Commission does 
not receive any written request not to accept the Agreement within 
fifteen (15) calendar days, the Agreement shall be deemed finally 
accepted on the 16th calendar day after the date the Agreement is 
published in the Federal Register, in accordance with 16 CFR 
1118.20(f).
    25. This Agreement is conditioned upon, and subject to, the 
Commission's final acceptance, as set forth above, and it is subject to 
the provisions of 16 CFR 1118.20(h). Upon the later of: (i) the 
Commission's final acceptance of this Agreement and service of the 
accepted Agreement upon HSN, and (ii) the date of issuance of the final 
Order, this Agreement shall be in full force and effect, and shall be 
binding upon the parties.
    26. Effective upon the later of: (1) the Commission's final 
acceptance of the Agreement and service of the accepted Agreement upon 
HSN and (2) and the date of issuance of the final Order, for good and 
valuable consideration, HSN hereby expressly and irrevocably waives and 
agrees not to assert any past, present, or future rights to the 
following, in connection with the matter described in this Agreement:
    (i) an administrative or judicial hearing;
    (ii) judicial review or other challenge or contest of the 
Commission's actions;
    (iii) a determination by the Commission of whether HSN failed to 
comply with the CPSA and the underlying regulations;
    (iv) a statement of findings of fact and conclusions of law; and
    (v) any claims under the Equal Access to Justice Act.
    27. HSN shall implement and maintain a compliance program 
(``Compliance Program'') designed to ensure compliance with the CPSA 
with respect to any consumer product imported, manufactured, 
distributed or sold by HSN, which shall contain the following elements:
    (i) written standards, policies, and procedures, including those 
designed to ensure that information that may relate to or impact CPSA 
compliance is conveyed effectively to personnel responsible for CPSA 
compliance, whether or not an injury has been reported;
    (ii) procedures and systems for tracking and reviewing claims, 
including warranty claims, and reports for safety concerns and for 
implementing corrective and preventive

[[Page 77568]]

actions when compliance deficiencies or violations are identified;
    (iii) procedures requiring that information required to be 
disclosed by HSN to the Commission is recorded, processed, and reported 
in accordance with applicable law;
    (iv) procedures requiring that all reporting made to the Commission 
is timely, truthful, complete, accurate, and in accordance with 
applicable law;
    (v) procedures requiring that prompt disclosure is made to HSN 
management of any significant deficiencies or material weaknesses in 
the design or operation of such internal controls that are reasonably 
likely to affect adversely, in any material respect, HSN's ability to 
record, process and report to the Commission in accordance with 
applicable law;
    (vi) mechanisms to effectively communicate to all applicable HSN 
employees, through training programs or other means, compliance-related 
company policies and procedures to prevent violations of the CPSA;
    (vii) a mechanism for confidential employee reporting of 
compliance-related questions or concerns to either a compliance officer 
or to another senior manager with authority to act as necessary;
    (viii) HSN senior management responsibility for, and general board 
oversight of, CPSA compliance, including the implementation of steps to 
ensure that incident and injury data is reviewed and analyzed for 
purposes of CPSA Section 15(b) reporting;
    (ix) For at least (3) years, an annual internal audit of the 
effectiveness of policies, procedures, systems, and training related to 
CPSA compliance that evaluates opportunities for improvement, 
deficiencies or weaknesses, and the Firm's overall culture of 
compliance; and
    (x) retention of all CPSA compliance-related records for at least 
five (5) years, and availability of such records to CPSC staff upon 
request.
    28. HSN shall submit a report under CPSA Section 16(b), sworn to 
under penalty of perjury:
    (i) describing in detail its compliance program and internal 
controls and the actions HSN has taken to comply with each subparagraph 
of paragraph 27;
    (ii) affirming that during the reporting period, HSN has reviewed 
its compliance program and internal controls, including the actions 
referenced in subparagraph (i) of this paragraph, for effectiveness, 
and that it complies with each subparagraph of paragraph 27, or 
describing in detail any non-compliance with any such subparagraph; and
    (iii) identifying the results of the annual internal audit 
referenced in paragraph 27(ix) and any changes or modifications made 
during the reporting period to HSN's compliance program or internal 
controls to ensure compliance with the terms of the CPSA and, in 
particular, the requirements of CPSA Section 15 related to timely 
reporting.
    Such reports shall be submitted annually to the Director, Office of 
Compliance, Division of Enforcement and Litigation, for a period of 
three (3) years. The first report shall be submitted 30 days after the 
close of the first 12-month reporting period, which begins on the date 
of the Commission's Final Order of Acceptance of the Agreement, and 
successive reports shall be due annually on the same date thereafter. 
HSN is aware of the Commission's position that failure to make such 
timely and accurate reports, as required by this Agreement and Order, 
may, without limitation, constitute a violation of Section 19(a)(3) of 
the CPSA, 15 U.S.C. 2068(a)(3), and may subject HSN to enforcement 
under Section 22 of the CPSA, 15 U.S.C. 2071.
    29. Notwithstanding and in addition to the above, during the three-
year reporting period and otherwise upon request, HSN shall promptly 
provide written documentation of any changes or modifications to its 
compliance program or internal controls and procedures, including the 
effective dates of the changes or modifications thereto. HSN shall 
cooperate fully and truthfully with staff and shall make available all 
non-privileged information and materials and personnel deemed necessary 
by staff to evaluate HSN's compliance with the terms of the Agreement.
    30. The parties acknowledge and agree that the Commission may 
publicize the terms of the Agreement and the Order.
    31. HSN's represents that the Agreement:
    (i) is entered into freely and voluntarily, without any degree of 
duress or compulsion whatsoever;
    (ii) has been duly authorized; and
    (iii) constitutes the valid and binding obligation of HSN, 
enforceable against HSN in accordance with its terms. The individuals 
signing the Agreement on behalf of HSN represent and warrant that they 
are duly authorized by HSN to execute the Agreement.
    32. The signatories represent that they are authorized to execute 
this Agreement.
    33. The Agreement is governed by the laws of the United States.
    34. The Agreement and the Order shall apply to, and be binding 
upon, HSN and each of its parents, successors, transferees, and 
assigns; and a violation of the Agreement or Order may subject HSN, and 
each of its parents, successors, transferees, and assigns, to 
appropriate legal action.
    35. The Agreement, any attachments, and the Order constitute the 
complete agreement between the parties on the subject matter contained 
therein.
    36. The Agreement may be used in interpreting the Order. 
Understandings, agreements, representations, or interpretations apart 
from those contained in the Agreement and the Order may not be used to 
vary or contradict their terms. For purposes of construction, the 
Agreement shall be deemed to have been drafted by both of the parties 
and shall not, therefore, be construed against any party, for that 
reason, in any subsequent dispute.
    37. The Agreement may not be waived, amended, modified, or 
otherwise altered, except as in accordance with the provisions of 16 
CFR 1118.20(h). The Agreement may be executed in counterparts.
    38. If any provision of the Agreement or the Order is held to be 
illegal, invalid, or unenforceable under present or future laws 
effective during the terms of the Agreement and the Order, such 
provision shall be fully severable. The balance of the Agreement and 
the Order shall remain in full force and effect, unless the Commission 
and HSN agree in writing that severing the provision materially affects 
the purpose of the Agreement and the Order.

(Signatures on next page)

HSN, Inc.

Dated: 10/13/23.
By: /s/----------------------------------------------------------------
Eve DelSoldo,
HSN, Inc., Senior Vice President.

Dated: 10/13/23.
By: /s/----------------------------------------------------------------
Michelle F. Gillice,
Arnold & Porter Kaye Scholer LLP, Counsel to HSN, Inc.

U.S. Consumer Product Safety Commission

Mary B. Murphy, Director.
Gregory M. Reyes, Supervisory Attorney.

Dated: 10/13/23.
By: /s/----------------------------------------------------------------
Elizabeth L. Jones, Trial Attorney, Division of Enforcement and 
Litigation, Office of Compliance and Field Operations

United States of America

Consumer Product Safety Commission

    In the Matter of: HSN, Inc., CPSC Docket No.: 24-C0001

Order

    Upon consideration of the Settlement Agreement entered into between 
HSN, Inc. (``HSN'') and the U.S. Consumer

[[Page 77569]]

Product Safety Commission (``Commission'' or ``CPSC''), and the 
Commission having jurisdiction over the subject matter and over HSN, 
and it appearing that the Settlement Agreement is in the public 
interest, the Settlement Agreement is incorporated by reference and it 
is:
    Provisionally accepted and this Order issued on the 7th day of 
November, 2023.

    By order of the Commission:

-----------------------------------------------------------------------
Alberta E. Mills, Secretary,
U.S. Consumer Product Safety Commission.

[FR Doc. 2023-24900 Filed 11-9-23; 8:45 am]
BILLING CODE 6355-01-P