Notice of Submission of Proposed Information Collection to OMB Agency Request for Revision of a Previously Approved Collection: Online Complaint Form for Service-Related Issues in Air Transportation, 75093-75095 [2023-24128]
Download as PDF
<![CDATA[
Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices
community leaders. Specifically, the
Committee will provide advice and
recommendations to inform the
Department’s efforts to:
Implement the Agency’s Equity
Action Plan and Strategic Plan, helping
to institutionalize equity into Agency
programs, policies, regulations, and
activities;
Strengthen and establish partnerships
with overburdened and underserved
communities who have been historically
underrepresented in the Department’s
outreach and engagement, including
those in rural and urban areas;
Empower communities to have a
meaningful voice in local and regional
transportation decisions; and
Ensure the compliance of Federal
funding recipients with civil rights laws
and nondiscrimination programs,
policies, regulations, and activities.
Meeting Agenda
The agenda for the meeting will
consist of:
Sharing the background and purpose of
the ACTE
Obtaining recommendations and
feedback for the ACTE through open
discussion and breakout sessions
ddrumheller on DSK120RN23PROD with NOTICES1
Meeting Participation
Advance registration is required.
Please register at https://
www.surveymonkey.com/r/S9Z76HJ by
the deadline referenced in the DATES
section. The meeting will be open to the
public for its entirety. The U.S.
Department of Transportation is
committed to providing equal access to
this meeting for all participants. If you
need alternative formats or services
because of a disability, such as sign
language, interpretation, or other
ancillary aids, please contact the point
of contact listed in the FOR FURTHER
INFORMATION CONTACT section. Questions
from the public will be answered during
the public comment period only at the
discretion of the ACTE chair, vice chair,
and designated Federal officer. Members
of the public may submit written
comments and questions to the points of
contact listed in the FOR FURTHER
INFORMATION CONTACT section on the
topics to be considered during the
meeting by the deadline referenced in
the DATES section.
Dated: October 27, 2023.
Irene Marion,
Director, Departmental Office of Civil Rights.
[FR Doc. 2023–24099 Filed 10–31–23; 8:45 am]
BILLING CODE 4910–9X–P
VerDate Sep<11>2014
19:48 Oct 31, 2023
Jkt 262001
DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[OST Docket No. DOT–OST–2011–0022]
Notice of Submission of Proposed
Information Collection to OMB Agency
Request for Revision of a Previously
Approved Collection: Online Complaint
Form for Service-Related Issues in Air
Transportation
Office of the Secretary,
Department of Transportation.
ACTION: Notice and request for
comments. Revision of information
related to an active OMB control
number.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995, as
amended, this notice announces the
Department of Transportation’s
intention to revise information related
to an OMB control number for an online
complaint form by which a consumer
can electronically submit a servicerelated complaint against an airline and
other air travel-related companies.
DATES: Comments on this notice must be
received by January 2, 2024.
ADDRESSES: To ensure that you do not
duplicate your docket submissions,
please submit them by only one of the
following means:
• Federal eRulemaking Portal: Go to
https://www.regulations.gov and follow
the online instructions for submitting
comments;
• Mail: Docket Management Facility,
U.S. Department of Transportation, 1200
New Jersey Ave. SE, West Building
Ground Floor, Room W–12/140,
Washington, DC 20590–0001; or
• Hand delivery: West Building
Ground Floor, Room W–12/140, 1200
New Jersey Ave. SE, between 9 a.m. and
5 p.m., Monday through Friday, except
Federal holidays. The telephone number
is 202–366–9329.
FOR FURTHER INFORMATION CONTACT:
Daeleen Chesley, Office of the Secretary,
Office of Aviation Consumer Protection
(C–70), U.S. Department of
Transportation, 1200 New Jersey Ave.
SE, Washington, DC 20590, 202 366–
6792 (voice) or at Daeleen.Chesley@
dot.gov.
SUMMARY:
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105–0568.
Title: Revision of the Office of
Aviation Consumer Protection’s Online
Air Travel Service Complaint/Comment
Form.
Abstract: The Department of
Transportation’s (Department) Office of
Aviation Consumer Protection (OACP)
has broad authority under 49 U.S.C.,
PO 00000
Frm 00121
Fmt 4703
Sfmt 4703
75093
subtitle VII, to investigate and enforce
consumer protection and civil rights
laws and regulations related to air
transportation. OACP monitors
compliance with and investigates
violations of the Department of
Transportation’s aviation economic,
consumer protection, and civil rights
requirements.
Among other things, the office is
responsible for receiving and
investigating service-related consumer
complaints filed against airlines and
other air travel-related companies.
Complaints submitted to OACP are
reviewed by the office to determine the
extent to which these entities comply
with federal aviation consumer
protection and civil rights laws and
what, if any, action should be taken.
OACP also receives general comments
and inquiries from air consumers via the
online form, but those are very few
compared to the number of complaints
filed by consumers on an annual basis.
(See Tables 1 and 2, below).
This request is to revise the current
information collection due to updates
that OACP is making to the office’s
online air consumer complaint form as
part of an Information Technology (IT)
system modernization project.1 The
updated process continues to allow
consumers to input information related
to complaints about their flight
experience, as well as to submit general
inquiries/comments. However, air
consumers submitting complaints or
comments via the modernized system
will be efficiently guided through their
entry by a data input system using
conditional logic. The modernized
system includes additional information
fields and, combined with the guided
entry, will better ensure an individual
air consumer’s specific concerns are
more comprehensively captured in the
system database.
The modernized process will also
streamline OACP’s ability to review data
and analyze complaints. The revised
process will also reduce manual analyst
processing steps. These improvements
will increase the office’s ability to
effectively investigate individual
complaints against airlines and other air
travel-related companies. This
consumer-driven submission process
enhances the information collected and
positively impacts OACP’s ability to
learn about patterns and practices that
may develop in violation of aviation
consumer protection requirements. The
information collection continues to
1 OACP’s legacy database is the Consumer
Complaint Application System (CCA). OACP is
updating its IT system and the modernized system
will be known as the Aviation Complaint,
Enforcement, and Reporting System (ACERS).
E:\FR\FM\01NON1.SGM
01NON1
75094
Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices
further the objectives of 49 U.S.C.
41712, 40101, 40127, 41702, and 41705
to protect consumers from unfair or
deceptive practices, to protect the civil
rights of air travelers, and to ensure safe
and adequate service in air
transportation.
The type of information requested on
OACP’s online form that is active and
currently covered by the existing OMB
Control number includes complainant’s
name, address, phone number
(including area code), email address,
and name of the airline or company
about which she/he is complaining, as
well as the flight date and flight
itinerary (where applicable) of a
complainant’s trip. Air travel consumers
use the current form for complaints (to
provide narrative information regarding
a specific air-travel related problem) or
comments (to comment about or ask for
air-travel related information from
OACP).
The modernized intake process guides
an aviation consumer through the
following four steps: (1) Contact
Information, (2) Flight Information, (3)
Complaint Details, and (4) Complaint
Review and Submission. Similar
information is requested for comments.
New/updated consumer-related
information includes the country of
residence, whether the trip involved a
flight through the U.S. or a U.S.
territory, certain booking information,
and the passenger’s arrival/departure
airports. As currently drafted, the
modernized online multi-step intake
process allows consumers (via radio
buttons) to include information about
problems associated with the following
main categories/subject areas:
(1) Flight Schedule Issues;
(2) Bumping or Oversales;
(3) Reservations/Ticketing/Boarding;
(4) Fees or Ticket Fares;
(5) Refunds;
(6) Baggage/Luggage;
(7) Customer Service;
(8) Disability Accommodations
(including service animals);
(9) Advertising;
(10) Discrimination (not disability
related);
(11) Animals/Pet (not service animals);
(12) Safety;
(13) Security;
(14) Inflight Sexual Misconduct; and
(15) Other Problems (e.g., frequent flyer
miles, air ambulance).
Once a consumer chooses a category,
the consumer is guided through a series
of Yes/No questions that capture
relevant information pertaining to the
nature of the complaint. An air travel
consumer can choose one or more
complaint categories depending on the
nature of his/her experience and has the
option to include narrative information.
Both the currently active online air
travel consumer complaint form and the
modernized guided intake process
include the ability for a consumer to
upload documents relevant to the
complaint/comment.
Filing a complaint using a web-based
form is voluntary and minimizes the
burden on respondents when compared
with other methods of submitting
complaints. In recent years, consumers
have submitted most complaints online
via their personal computer or on a
mobile/electronic device.
Approximately ninety-seven percent of
the submissions received by OACP
during calendar years (CYs) 2021 and
2022 were filed using the web-based
form as shown in the table below.2
OACP has limited the request to
information necessary to meet its
aviation consumer protection
monitoring and enforcement activities.
TABLE 1—COMPLAINTS RECEIVED BY OACP
[CY21/22]
Total number of
complaints
filed with
OACP
Total number of
complaints
filed on-line
Calendar year
% of on-line
submissions
2021 .................................................................................................................................
2022 .................................................................................................................................
48,465
75,731
49,958
77,656
97.01
97.52
Average Total ...........................................................................................................
62,098
63,807
97.27
TABLE 2—COMMENTS (NON-COMPLAINTS) RECEIVED BY OACP
[CY21/22]
Total number
information
requests
ddrumheller on DSK120RN23PROD with NOTICES1
Calendar year
Total number
compliments
Total number
opinions
2021 .............................................................................................................................................
2022 .............................................................................................................................................
5,799
7,575
14
24
444
1008
Average Total .......................................................................................................................
6,687
19
726
Total Yearly Average ............................................................................................................
........................
........................
6,782
Respondents: Consumers that Choose
to File an Online Complaint with the
Office of Aviation Consumer Protection.
Estimated Number of Respondents:
62,098 (based on averaging data from
CYs 2021–22).
Estimated Total Burden on
Respondents: 15,524.5 hours (931,470
minutes). The estimate was calculated
by multiplying the average number of
cases filed using the online form in CYs
21–22 (62,098) by the estimated time
2 As of CY 2020, OACP has received a higher
number of online submissions than those submitted
in prior CYs. For example, our CY17–19 average
was 16,348 complaints submitted per year. In 2020,
the total was 100,613 and were mostly related to
flight cancellations and refund issues that resulted
from the Covid-19 pandemic. In CYs 21 and 22, the
number of submissions remain high but are lower
than the number of complaints submitted in
CY2020. See Table 1, above.
1. Air Travel Consumer Complaints
Burden Calculations
VerDate Sep<11>2014
19:48 Oct 31, 2023
Jkt 262001
PO 00000
Frm 00122
Fmt 4703
Sfmt 4703
E:\FR\FM\01NON1.SGM
01NON1
Federal Register / Vol. 88, No. 210 / Wednesday, November 1, 2023 / Notices
needed to fill out the online form (15
minutes).3
The U.S. Department of the
Treasury’s Office of Foreign Assets
Control (OFAC) is revising the entry of
a person that has been placed on
OFAC’s Specially Designated Nationals
and Blocked Persons (SDN) List. All
property and interests in property
subject to U.S. jurisdiction of this
person remain blocked, and U.S.
persons are generally prohibited from
engaging in transactions with them.
DATES: See SUPPLEMENTARY INFORMATION
section for applicable date(s).
FOR FURTHER INFORMATION CONTACT:
OFAC: Bradley T. Smith, Director, tel.:
202–622–2490; Associate Director for
Global Targeting, tel.: 202–622–2420;
Assistant Director for Licensing, tel.:
202–622–2480; Assistant Director for
Regulatory Affairs, tel.: 202–622–4855;
or Assistant Director for Sanctions
Compliance & Evaluation, tel.: 202–622–
2490.
SUPPLEMENTARY INFORMATION:
SUMMARY:
2. Comment (Non-Complaint) Burden
Calculations
Respondents: Consumers that Choose
to File an Online Comment with the
Office of Aviation Consumer Protection.
Estimated Number of Respondents:
6,782 (based on averaging data from CYs
2021–22).
Estimated Total Burden on
Respondents: 565.17 hours (33,910
minutes). The estimate was calculated
by multiplying the average number of
cases filed using the online form in CYs
21–22 (6,782) by the estimated time
needed to fill out the online form (5
minutes).4
The information collection is
available for inspection in
regulations.gov, as noted in the
ADDRESSES section of this document.
Comments are Invited on: (a) Whether
the collection of information is
necessary for the proper performance of
the functions of the Department,
including whether the information will
have practical utility; (b) the accuracy of
the Department’s estimate of the burden
of the proposed information collection;
(c) ways to enhance the quality, utility
and clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents.
All responses to this notice will be
summarized and included in the request
for OMB approval. All comments will
also become a matter of public record on
the docket.
Authority: The Paperwork Reduction
Act of 1995; 44 U.S.C. chapter 35, as
amended; and 49 CFR 1:48.
Issued in Washington, DC, on October 27,
2023.
Kimberly Graber,
Deputy Assistant General Counsel, Office of
Aviation Consumer Protection.
[FR Doc. 2023–24128 Filed 10–31–23; 8:45 am]
BILLING CODE 4910–9X–P
Electronic Availability
The SDN List and additional
information concerning OFAC sanctions
programs are available on OFAC’s
website (https://ofac.treasury.gov).
Office of Foreign Assets Control
Notice of OFAC Sanctions Action
Office of Foreign Assets
Control, Treasury.
ACTION: Notice.
ddrumheller on DSK120RN23PROD with NOTICES1
AGENCY:
3 Feedback obtained during development of the
modernized guided input process suggests that the
form will take no longer than 15 minutes for a
consumer to complete.
4 An air consumer submitting these types of filing
generally provide less information, so we estimate
5 minutes is sufficient.
VerDate Sep<11>2014
19:48 Oct 31, 2023
Jkt 262001
To Specified Harmful Foreign Activities
of the Government of the Russian
Federation,’’ 86 FR 20249, 3 CFR, 2021
Comp., p. 542 (Apr. 15, 2021) on
September 14, 2023 for operating or
having operated in the manufacturing
sector of the Russian Federation
economy.
Designated pursuant to section
1(a)(iii) of Executive Order 13382 of
June 28, 2005, ‘‘Blocking Property of
Weapons of Mass Destruction
Proliferators and Their Supporters,’’ 70
FR 38567, 3 CFR, 2005 Comp., p. 170
(E.O. 13382) on September 19, 2023 for
having provided, or attempted to
provide, financial, material,
technological or other support for, or
goods or services in support of, IRAN
AIRCRAFT MANUFACTURING
INDUSTRIAL COMPANY, a person
whose property and interests in
property are blocked pursuant to E.O.
13382.
Dated: October 27, 2023.
Bradley T. Smith,
Director, Office of Foreign Assets Control,
U.S. Department of the Treasury.
[FR Doc. 2023–24051 Filed 10–31–23; 8:45 am]
BILLING CODE 4810–AL–P
Notice of OFAC Action(s)
On September 25, 2023, OFAC
removed the following entry from the
SDN List.
Entity
1. JOINT STOCK COMPANY STAR
(a.k.a. AO ODK–STAR; a.k.a. JSC UEC
STAR), Ul. Kuibysheva D. 140A, Perm
614990, Russia; website www.ao-star.ru;
Additional Sanctions Information—
Subject to Secondary Sanctions;
Organization Established Date 1943; Tax
ID No. 5904100329 (Russia); Business
Registration Number 1025900895712
(Russia) [NPWMD] [IFSR] [RUSSIA–
EO14024] (Linked To: IRAN AIRCRAFT
MANUFACTURING INDUSTRIAL
COMPANY).
Designated pursuant to section 1(a)(i)
of Executive Order 14024 of April 15,
2021, ‘‘Blocking Property With Respect
PO 00000
Frm 00123
DEPARTMENT OF THE TREASURY
Meeting of the Treasury Advisory
Committee on Racial Equity
Department of the Treasury.
Notice of meeting.
AGENCY:
1. JOINT STOCK COMPANY STAR
(a.k.a. ‘‘AO ODK STAR’’; a.k.a. ‘‘JSC
UEC STAR’’), ul. Kuibysheva D. 140A,
Perm 614990, Russia; Tax ID No.
5904100329 (Russia); Registration
Number 1025900895712 (Russia)
[RUSSIA–EO14024].
On September 25, 2023, OFAC
combined the information in the entry
above with a separate existing entry on
the SDN List for the same entity by
publishing the following revised entry
on the SDN List.
Entity
DEPARTMENT OF THE TREASURY
75095
Fmt 4703
Sfmt 4703
ACTION:
The Department of the
Treasury is hosting its fiscal year 2024
quarter 1 meeting of the Treasury
Advisory Committee on Racial Equity
(‘‘TACRE’’ or ‘‘Committee’’). The
Committee is composed of 24 members
who will provide information, advice,
and recommendations to the
Department of the Treasury on matters
relating to the advancement of racial
equity. This notification provides the
date, time, and location of the meeting
and the process for participating and
providing comments.
DATES: December 7, 2023, at 1–5 p.m.
eastern time.
FOR FURTHER INFORMATION CONTACT:
Snider Page, Designated Federal
Official, Department of the Treasury, by
emailing TACRE@Treasury.gov or by
calling (202) 622–0341 (this is not a tollfree number). For persons who are deaf,
hard of hearing, have a speech disability
or difficulty speaking may dial 7–1–1 to
access telecommunications relay
services.
Check: https://home.treasury.gov/
about/offices/equity-hub/TACRE for any
updates to the December 7th meeting.
SUMMARY:
E:\FR\FM\01NON1.SGM
01NON1
]]>Agencies
[Federal Register Volume 88, Number 210 (Wednesday, November 1, 2023)]
[Notices]
[Pages 75093-75095]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-24128]
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[OST Docket No. DOT-OST-2011-0022]
Notice of Submission of Proposed Information Collection to OMB
Agency Request for Revision of a Previously Approved Collection: Online
Complaint Form for Service-Related Issues in Air Transportation
AGENCY: Office of the Secretary, Department of Transportation.
ACTION: Notice and request for comments. Revision of information
related to an active OMB control number.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, as
amended, this notice announces the Department of Transportation's
intention to revise information related to an OMB control number for an
online complaint form by which a consumer can electronically submit a
service-related complaint against an airline and other air travel-
related companies.
DATES: Comments on this notice must be received by January 2, 2024.
ADDRESSES: To ensure that you do not duplicate your docket submissions,
please submit them by only one of the following means:
Federal eRulemaking Portal: Go to https://www.regulations.gov and follow the online instructions for submitting
comments;
Mail: Docket Management Facility, U.S. Department of
Transportation, 1200 New Jersey Ave. SE, West Building Ground Floor,
Room W-12/140, Washington, DC 20590-0001; or
Hand delivery: West Building Ground Floor, Room W-12/140,
1200 New Jersey Ave. SE, between 9 a.m. and 5 p.m., Monday through
Friday, except Federal holidays. The telephone number is 202-366-9329.
FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the
Secretary, Office of Aviation Consumer Protection (C-70), U.S.
Department of Transportation, 1200 New Jersey Ave. SE, Washington, DC
20590, 202 366-6792 (voice) or at [email protected].
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105-0568.
Title: Revision of the Office of Aviation Consumer Protection's
Online Air Travel Service Complaint/Comment Form.
Abstract: The Department of Transportation's (Department) Office of
Aviation Consumer Protection (OACP) has broad authority under 49
U.S.C., subtitle VII, to investigate and enforce consumer protection
and civil rights laws and regulations related to air transportation.
OACP monitors compliance with and investigates violations of the
Department of Transportation's aviation economic, consumer protection,
and civil rights requirements.
Among other things, the office is responsible for receiving and
investigating service-related consumer complaints filed against
airlines and other air travel-related companies. Complaints submitted
to OACP are reviewed by the office to determine the extent to which
these entities comply with federal aviation consumer protection and
civil rights laws and what, if any, action should be taken. OACP also
receives general comments and inquiries from air consumers via the
online form, but those are very few compared to the number of
complaints filed by consumers on an annual basis. (See Tables 1 and 2,
below).
This request is to revise the current information collection due to
updates that OACP is making to the office's online air consumer
complaint form as part of an Information Technology (IT) system
modernization project.\1\ The updated process continues to allow
consumers to input information related to complaints about their flight
experience, as well as to submit general inquiries/comments. However,
air consumers submitting complaints or comments via the modernized
system will be efficiently guided through their entry by a data input
system using conditional logic. The modernized system includes
additional information fields and, combined with the guided entry, will
better ensure an individual air consumer's specific concerns are more
comprehensively captured in the system database.
---------------------------------------------------------------------------
\1\ OACP's legacy database is the Consumer Complaint Application
System (CCA). OACP is updating its IT system and the modernized
system will be known as the Aviation Complaint, Enforcement, and
Reporting System (ACERS).
---------------------------------------------------------------------------
The modernized process will also streamline OACP's ability to
review data and analyze complaints. The revised process will also
reduce manual analyst processing steps. These improvements will
increase the office's ability to effectively investigate individual
complaints against airlines and other air travel-related companies.
This consumer-driven submission process enhances the information
collected and positively impacts OACP's ability to learn about patterns
and practices that may develop in violation of aviation consumer
protection requirements. The information collection continues to
[[Page 75094]]
further the objectives of 49 U.S.C. 41712, 40101, 40127, 41702, and
41705 to protect consumers from unfair or deceptive practices, to
protect the civil rights of air travelers, and to ensure safe and
adequate service in air transportation.
The type of information requested on OACP's online form that is
active and currently covered by the existing OMB Control number
includes complainant's name, address, phone number (including area
code), email address, and name of the airline or company about which
she/he is complaining, as well as the flight date and flight itinerary
(where applicable) of a complainant's trip. Air travel consumers use
the current form for complaints (to provide narrative information
regarding a specific air-travel related problem) or comments (to
comment about or ask for air-travel related information from OACP).
The modernized intake process guides an aviation consumer through
the following four steps: (1) Contact Information, (2) Flight
Information, (3) Complaint Details, and (4) Complaint Review and
Submission. Similar information is requested for comments. New/updated
consumer-related information includes the country of residence, whether
the trip involved a flight through the U.S. or a U.S. territory,
certain booking information, and the passenger's arrival/departure
airports. As currently drafted, the modernized online multi-step intake
process allows consumers (via radio buttons) to include information
about problems associated with the following main categories/subject
areas:
(1) Flight Schedule Issues;
(2) Bumping or Oversales;
(3) Reservations/Ticketing/Boarding;
(4) Fees or Ticket Fares;
(5) Refunds;
(6) Baggage/Luggage;
(7) Customer Service;
(8) Disability Accommodations (including service animals);
(9) Advertising;
(10) Discrimination (not disability related);
(11) Animals/Pet (not service animals);
(12) Safety;
(13) Security;
(14) Inflight Sexual Misconduct; and
(15) Other Problems (e.g., frequent flyer miles, air ambulance).
Once a consumer chooses a category, the consumer is guided through
a series of Yes/No questions that capture relevant information
pertaining to the nature of the complaint. An air travel consumer can
choose one or more complaint categories depending on the nature of his/
her experience and has the option to include narrative information.
Both the currently active online air travel consumer complaint form
and the modernized guided intake process include the ability for a
consumer to upload documents relevant to the complaint/comment.
Filing a complaint using a web-based form is voluntary and
minimizes the burden on respondents when compared with other methods of
submitting complaints. In recent years, consumers have submitted most
complaints online via their personal computer or on a mobile/electronic
device. Approximately ninety-seven percent of the submissions received
by OACP during calendar years (CYs) 2021 and 2022 were filed using the
web-based form as shown in the table below.\2\
---------------------------------------------------------------------------
\2\ As of CY 2020, OACP has received a higher number of online
submissions than those submitted in prior CYs. For example, our
CY17-19 average was 16,348 complaints submitted per year. In 2020,
the total was 100,613 and were mostly related to flight
cancellations and refund issues that resulted from the Covid-19
pandemic. In CYs 21 and 22, the number of submissions remain high
but are lower than the number of complaints submitted in CY2020. See
Table 1, above.
---------------------------------------------------------------------------
OACP has limited the request to information necessary to meet its
aviation consumer protection monitoring and enforcement activities.
Table 1--Complaints Received by OACP
[CY21/22]
----------------------------------------------------------------------------------------------------------------
Total number of Total number of
Calendar year complaints filed complaints filed % of on-line
on-line with OACP submissions
----------------------------------------------------------------------------------------------------------------
2021...................................................... 48,465 49,958 97.01
2022...................................................... 75,731 77,656 97.52
-----------------------------------------------------
Average Total......................................... 62,098 63,807 97.27
----------------------------------------------------------------------------------------------------------------
Table 2--Comments (Non-Complaints) Received by OACP
[CY21/22]
----------------------------------------------------------------------------------------------------------------
Total number
Calendar year information Total number Total number
requests compliments opinions
----------------------------------------------------------------------------------------------------------------
2021............................................................ 5,799 14 444
2022............................................................ 7,575 24 1008
-----------------------------------------------
Average Total............................................... 6,687 19 726
-----------------------------------------------
Total Yearly Average........................................ .............. .............. 6,782
----------------------------------------------------------------------------------------------------------------
1. Air Travel Consumer Complaints Burden Calculations
Respondents: Consumers that Choose to File an Online Complaint with
the Office of Aviation Consumer Protection.
Estimated Number of Respondents: 62,098 (based on averaging data
from CYs 2021-22).
Estimated Total Burden on Respondents: 15,524.5 hours (931,470
minutes). The estimate was calculated by multiplying the average number
of cases filed using the online form in CYs 21-22 (62,098) by the
estimated time
[[Page 75095]]
needed to fill out the online form (15 minutes).\3\
---------------------------------------------------------------------------
\3\ Feedback obtained during development of the modernized
guided input process suggests that the form will take no longer than
15 minutes for a consumer to complete.
---------------------------------------------------------------------------
2. Comment (Non-Complaint) Burden Calculations
Respondents: Consumers that Choose to File an Online Comment with
the Office of Aviation Consumer Protection.
Estimated Number of Respondents: 6,782 (based on averaging data
from CYs 2021-22).
Estimated Total Burden on Respondents: 565.17 hours (33,910
minutes). The estimate was calculated by multiplying the average number
of cases filed using the online form in CYs 21-22 (6,782) by the
estimated time needed to fill out the online form (5 minutes).\4\
---------------------------------------------------------------------------
\4\ An air consumer submitting these types of filing generally
provide less information, so we estimate 5 minutes is sufficient.
---------------------------------------------------------------------------
The information collection is available for inspection in
regulations.gov, as noted in the Addresses section of this document.
Comments are Invited on: (a) Whether the collection of information
is necessary for the proper performance of the functions of the
Department, including whether the information will have practical
utility; (b) the accuracy of the Department's estimate of the burden of
the proposed information collection; (c) ways to enhance the quality,
utility and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information on respondents.
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record on the docket.
Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. chapter
35, as amended; and 49 CFR 1:48.
Issued in Washington, DC, on October 27, 2023.
Kimberly Graber,
Deputy Assistant General Counsel, Office of Aviation Consumer
Protection.
[FR Doc. 2023-24128 Filed 10-31-23; 8:45 am]
BILLING CODE 4910-9X-P
