Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: CAREWare Customer Satisfaction and Usage Survey, 72493-72494 [2023-23257]
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72493
Federal Register / Vol. 88, No. 202 / Friday, October 20, 2023 / Notices
Dated: October 17, 2023.
Lauren K. Roth,
Associate Commissioner for Policy.
[FR Doc. 2023–23161 Filed 10–19–23; 8:45 am]
BILLING CODE 4164–01–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Health Resources and Services
Administration
Agency Information Collection
Activities: Proposed Collection: Public
Comment Request; Information
Collection Request Title: CAREWare
Customer Satisfaction and Usage
Survey
Health Resources and Services
Administration (HRSA), Department of
Health and Human Services.
ACTION: Notice.
AGENCY:
In compliance with the
requirement for opportunity for public
comment on proposed data collection
projects of the Paperwork Reduction Act
of 1995, HRSA announces plans to
submit an Information Collection
Request (ICR), described below, to the
Office of Management and Budget
(OMB). Prior to submitting the ICR to
OMB, HRSA seeks comments from the
public regarding the burden estimate,
below, or any other aspect of the ICR.
DATES: Comments on this ICR should be
received no later than December 19,
2023.
SUMMARY:
Submit your comments to
paperwork@hrsa.gov or mail the HRSA
Information Collection Clearance
Officer, Room 14N39, 5600 Fishers
Lane, Rockville, MD 20857.
FOR FURTHER INFORMATION CONTACT: To
request more information on the
proposed project or to obtain a copy of
the data collection plans and draft
instruments, email paperwork@hrsa.gov
or call Joella Roland, the HRSA
Information Collection Clearance
Officer, at (301) 443–3983.
SUPPLEMENTARY INFORMATION: When
submitting comments or requesting
information, please include the ICR title
for reference.
ddrumheller on DSK120RN23PROD with NOTICES1
ADDRESSES:
Information Collection Request Title:
CAREWare Customer Satisfaction and
Usage Survey, OMB No. 0906–xxxx–
New.
Abstract: HRSA developed
CAREWare, a software application first
released in 2000, to help meet the data
collection and reporting needs of Ryan
White HIV/AIDS Program (RWHAP)
grant recipients. The secure software is
a free, electronic health and social
support services information system for
RWHAP grant recipients and their
subrecipients to assist in the data
requirement submissions that inform
the development of the Ryan White
HIV/AIDS Program Service Report, the
AIDS Drug Assistance Program Data
Report, the Ending the HIV Epidemic
Initiative Triannual Report, and the
voluntary Clinical Quality Measures
Performance Measures. Over time, the
software has evolved into a
comprehensive health information
system and is now the source of more
than half of all the RWHAP client-level
data received from recipients and
subrecipients of RWHAP grant funding.
CAREWare software manages HIV
clinical and support service data from
more than 360,000 client records in 48
states; Washington, DC; Puerto Rico;
and the U.S. Virgin Islands.
The CAREWare software application
contains customizable modules for
tracking demographic information,
services, medications, laboratory test
results, immunization history, diagnoses
(updated with International
Classification of Diseases, Tenth
Revision codes), referrals to outside
agencies, and an appointment
scheduler. There is a custom report
generator and a performance measures
module that supports quality of care
initiatives at the provider level. The
software also has several ways to import
data from third-party sources, including
commercial labs and other electronic
health records (using both Health Level
Seven and simple Comma Separated
Value-formatted files), HIV surveillance
systems, and for RWHAP Part B AIDS
Drug Assistance Programs, pharmacy
benefit programs. The software and user
support materials can be accessed here:
https://hab.hrsa.gov/program-grantsmanagement/careware. Finally,
Number of
respondents
Form name
Number of
responses per
respondent
CAREWare supports users through an
experienced helpdesk with ongoing
software maintenance issues and
enhancements to the user interface.
HRSA is proposing a customer
satisfaction survey to gather feedback
from CAREWare users regarding their
experiences and satisfaction with the
software platform and to obtain
suggestions for improvement.
Need and Proposed Use of the
Information: HRSA aims to understand
CAREWare users’ needs and concerns
by collecting information on current
software features and inquiring about
opportunities to improve the user
experience and product features. The
survey will address the software’s
functionality and how well it meets the
data collection, reporting, and quality
management needs of the CAREWare
user. The feedback will enable HRSA to
assess, benchmark, and improve
customer satisfaction with RWHAP
grant recipients.
Likely Respondents: RWHAP
recipients and providers who use
CAREWare to produce data files for the
Ryan White HIV/AIDS Program Service
Report, the AIDS Drug Assistance
Program Data Report, the Ending the
HIV Epidemic Initiative Triannual
Report, and the voluntary Clinical
Quality Measures performance measures
module.
Burden Statement: Burden in this
context means the time expended by
persons to generate, maintain, retain,
disclose, or provide the information
requested. This includes the time
needed to review instructions; to
develop, acquire, install, and utilize
technology and systems for the purpose
of collecting, validating, and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information; to search
data sources; to complete and review
the collection of information; and to
transmit or otherwise disclose the
information. The total annual burden
hours estimated for this ICR are
summarized in the table below.
Total Estimated Annualized Burden
Hours:
Total
responses
Average
burden per
response
(in hours)
Total
burden hours
CAREWare User Survey .....................................................
1,160
1
1,160
2
2,320
Total ..............................................................................
1,160
1
1,160
2
2,320
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72494
Federal Register / Vol. 88, No. 202 / Friday, October 20, 2023 / Notices
HRSA specifically requests comments
on: (1) the necessity and utility of the
proposed information collection for the
proper performance of the agency’s
functions; (2) the accuracy of the
estimated burden; (3) ways to enhance
the quality, utility, and clarity of the
information to be collected; and (4) the
use of automated collection techniques
or other forms of information
technology to minimize the information
collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023–23257 Filed 10–19–23; 8:45 am]
BILLING CODE 4165–15–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Health Resources and Services
Administration
Agency Information Collection
Activities: Proposed Collection: Public
Comment Request; Information
Collection Request Title: Voluntary
Partner Surveys To Implement
Executive Order 14058 in the Health
Resources and Services
Administration, OMB No. 0915–0212—
Revision
Health Resources and Services
Administration (HRSA), Department of
Health and Human Services.
ACTION: Notice.
AGENCY:
In compliance with the
requirement for opportunity for public
comment on proposed data collection
projects of the Paperwork Reduction Act
of 1995, HRSA announces plans to
submit an Information Collection
Request (ICR), described below, to the
Office of Management and Budget
(OMB). Prior to submitting the ICR to
OMB, HRSA seeks comments from the
public regarding the burden estimate,
below, or any other aspect of the ICR.
DATES: Comments on this ICR should be
received no later than December 19,
2023.
SUMMARY:
Submit your comments to
paperwork@hrsa.gov or mail the HRSA
Information Collection Clearance
Officer, Room 14N39, 5600 Fishers
Lane, Rockville, MD 20857.
FOR FURTHER INFORMATION CONTACT: To
request more information on the
proposed project or to obtain a copy of
the data collection plans and draft
instruments, email paperwork@hrsa.gov
or call Joella Roland, the HRSA
Information Collection Clearance
Officer, at (301) 443–3983.
ddrumheller on DSK120RN23PROD with NOTICES1
ADDRESSES:
VerDate Sep<11>2014
18:20 Oct 19, 2023
Jkt 262001
When
submitting comments or requesting
information, please include the ICR title
for reference.
Information Collection Request Title:
Voluntary Partner Surveys to Implement
Executive Order 14058 in the Health
Resources and Services Administration,
OMB No. 0915–0212—Revision.
Abstract: The purpose of information
collections under this generic umbrella
ICR package is to conduct a limited
number of partner surveys. If this
generic ICR is approved, information on
each individual partner survey
conducted under this generic ICR will
not be published separately in the
Federal Register. Approval of this
specific umbrella ICR would allow
HRSA to continue to conduct voluntary
customer surveys of its partners to
assess strengths and weaknesses in
program services and processes. A
previous version of this ICR was done
in response to Executive Order 12862,
which called on the federal government
to gather feedback from customers, set
customer service standards, and
measure performance against those
standards. In December 2021, the White
House issued Executive Order 14058,
calling on the federal government to
improve its service delivery to its
customers and put people at the center
of federal government activity. In
accordance with this directive, HRSA is
requesting approval of this generic
umbrella ICR from OMB to conduct the
partner surveys with a slight increase in
the allotted burden hours so that HRSA
can assess its performance from a larger
swath of its partner population to help
ensure that HRSA’s customer service
delivery continues to improve, in
accordance with the directive in
Executive Order 14058.
HRSA customer service feedback will
continue to be gathered in the form of
focus groups, in-class evaluation forms,
mail surveys, and telephone surveys.
Although HRSA cannot anticipate all
the collections that will fall under this
generic umbrella ICR, HRSA anticipates
receiving OMB approval to include the
following collections:
• Surveys of HRSA grantees to
determine satisfaction with grant
processes or technical assistance
provided by a HRSA contractor. Surveys
may also be done to determine partner
satisfaction with HRSA products or
services. Surveys may be conducted by
mail, telephone, or online. These
surveys include the Division of
Practitioner Data Bank Usability Survey
generic fast track ICR, which helps
identify strengths and weaknesses of the
National Practitioner Data Bank
customer service call center agents, and
SUPPLEMENTARY INFORMATION:
PO 00000
Frm 00076
Fmt 4703
Sfmt 4703
the HRSA Electronic Handbooks
Customer Service Survey generic fast
track ICR, which gathers public
feedback about HRSA’s electronic
handbooks.
• Evaluation forms completed by
providers who receive training from
HRSA funding recipients, to measure
satisfaction with the training
experience. Evaluation forms may also
be done after a conference or other
training session with HRSA partners.
Evaluation forms may be done hardcopy or online. One evaluation form
generic fast track ICR that is expected to
be included in this generic umbrella ICR
is the National Ryan White Conference
survey forms evaluating the National
Ryan White Conference on HIV Care
and Treatment and the Federal Cervical
Cancer Collaborative Post-Roundtable
Evaluation. This will help HRSA gain
better understanding of participants’
experiences attending the Federal
Cervical Cancer Collaborative
Roundtable meetings.
• Focus groups of HRSA grantees to
learn more about their needs and
concerns (e.g., professional
development, technical assistance, and
current or expected issues with program
operations). Focus groups may also be
conducted to learn more about how the
people served by HRSA programs react
to messaging related to HRSA program
activities. Focus groups may be
conducted online or in person. The
HRSA focus group generic fast track ICR
that is expected to be included in this
generic umbrella ICR includes the
HRSA Division of Transplantation
Formative Evaluation Minority Organ
Donation Outreach consisting of a group
of online focus groups designed to
gather feedback on several campaign
concepts.
Need and Proposed Use of the
Information: Results of these surveys
will be used to plan and redirect
resources and efforts as needed to
improve services and processes. Focus
groups may also be used to gain partner
input into the design of mail and
telephone surveys.
Likely Respondents: HRSA partners
are typically state or local governments,
health care facilities, health care
consortia, health care providers, and
researchers. HRSA partners may also
include individuals served by HRSA
programs and/or funding recipients.
Participation in any collections under
this clearance will be entirely voluntary,
and the privacy of respondents will be
preserved to the extent requested by
participants and as permitted by law.
Burden Statement: Burden in this
context means the time expended by
persons to generate, maintain, retain,
E:\FR\FM\20OCN1.SGM
20OCN1
]]>Agencies
[Federal Register Volume 88, Number 202 (Friday, October 20, 2023)]
[Notices]
[Pages 72493-72494]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-23257]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: CAREWare
Customer Satisfaction and Usage Survey
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.
DATES: Comments on this ICR should be received no later than December
19, 2023.
ADDRESSES: Submit your comments to [email protected] or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, MD 20857.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email [email protected] or call Joella Roland, the
HRSA Information Collection Clearance Officer, at (301) 443-3983.
SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: CAREWare Customer
Satisfaction and Usage Survey, OMB No. 0906-xxxx-New.
Abstract: HRSA developed CAREWare, a software application first
released in 2000, to help meet the data collection and reporting needs
of Ryan White HIV/AIDS Program (RWHAP) grant recipients. The secure
software is a free, electronic health and social support services
information system for RWHAP grant recipients and their subrecipients
to assist in the data requirement submissions that inform the
development of the Ryan White HIV/AIDS Program Service Report, the AIDS
Drug Assistance Program Data Report, the Ending the HIV Epidemic
Initiative Triannual Report, and the voluntary Clinical Quality
Measures Performance Measures. Over time, the software has evolved into
a comprehensive health information system and is now the source of more
than half of all the RWHAP client-level data received from recipients
and subrecipients of RWHAP grant funding. CAREWare software manages HIV
clinical and support service data from more than 360,000 client records
in 48 states; Washington, DC; Puerto Rico; and the U.S. Virgin Islands.
The CAREWare software application contains customizable modules for
tracking demographic information, services, medications, laboratory
test results, immunization history, diagnoses (updated with
International Classification of Diseases, Tenth Revision codes),
referrals to outside agencies, and an appointment scheduler. There is a
custom report generator and a performance measures module that supports
quality of care initiatives at the provider level. The software also
has several ways to import data from third-party sources, including
commercial labs and other electronic health records (using both Health
Level Seven and simple Comma Separated Value-formatted files), HIV
surveillance systems, and for RWHAP Part B AIDS Drug Assistance
Programs, pharmacy benefit programs. The software and user support
materials can be accessed here: https://hab.hrsa.gov/program-grants-management/careware. Finally, CAREWare supports users through an
experienced helpdesk with ongoing software maintenance issues and
enhancements to the user interface.
HRSA is proposing a customer satisfaction survey to gather feedback
from CAREWare users regarding their experiences and satisfaction with
the software platform and to obtain suggestions for improvement.
Need and Proposed Use of the Information: HRSA aims to understand
CAREWare users' needs and concerns by collecting information on current
software features and inquiring about opportunities to improve the user
experience and product features. The survey will address the software's
functionality and how well it meets the data collection, reporting, and
quality management needs of the CAREWare user. The feedback will enable
HRSA to assess, benchmark, and improve customer satisfaction with RWHAP
grant recipients.
Likely Respondents: RWHAP recipients and providers who use CAREWare
to produce data files for the Ryan White HIV/AIDS Program Service
Report, the AIDS Drug Assistance Program Data Report, the Ending the
HIV Epidemic Initiative Triannual Report, and the voluntary Clinical
Quality Measures performance measures module.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours:
----------------------------------------------------------------------------------------------------------------
Number of Average burden
Form name Number of responses per Total per response Total burden
respondents respondent responses (in hours) hours
----------------------------------------------------------------------------------------------------------------
CAREWare User Survey............ 1,160 1 1,160 2 2,320
-------------------------------------------------------------------------------
Total....................... 1,160 1 1,160 2 2,320
----------------------------------------------------------------------------------------------------------------
[[Page 72494]]
HRSA specifically requests comments on: (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions; (2) the accuracy of the
estimated burden; (3) ways to enhance the quality, utility, and clarity
of the information to be collected; and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-23257 Filed 10-19-23; 8:45 am]
BILLING CODE 4165-15-P
