30-Day Notice of Proposed Information Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 67858-67859 [2023-21690]
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67858
Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices
• Estimated Number of Responses:
8,782.
• Average Time per Response: 30
minutes.
• Total Estimated Burden Time: 4,391
hours.
• Frequency: As needed.
• Obligation to Respond: Mandatory.
We are soliciting public comments to
permit the Department to:
• Evaluate whether the proposed
information collection is necessary for
the proper functions of the Department.
• Evaluate the accuracy of our
estimate of the time and cost burden for
this proposed collection, including the
validity of the methodology and
assumptions used.
• Enhance the quality, utility, and
clarity of the information to be
collected.
• Minimize the reporting burden on
those who are to respond, including the
use of automated collection techniques
or other forms of information
technology.
Please note that comments submitted
in response to this Notice are public
record. Before including any detailed
personal information, you should be
aware that your comments as submitted,
including your personal information,
will be available for public review.
Abstract of Proposed Collection
Form DS–3057 is designed to collect
medical information to provide medical
providers with current and adequate
information to base decisions on
whether contractors and eligible family
members will have sufficient medical
resources at a diplomatic mission
abroad to maintain the health and
fitness of the individual and family
members.
Methodology
lotter on DSK11XQN23PROD with NOTICES1
The respondent will obtain the DS–
3057 form from their human resources
representative or download the form
from a department website. The
respondent will complete and submit
the form offline.
Jennifer L. Monna,
Director of Medical Clearances, Bureau of
Medical Clearances, Department of State.
[FR Doc. 2023–21397 Filed 9–29–23; 8:45 am]
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DEPARTMENT OF STATE
[Public Notice: 12182]
30-Day Notice of Proposed Information
Collection: Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
Notice of request for public
comment and submission to OMB of
proposed collection of information.
ACTION:
The Department of State has
submitted the information collection
described below to the Office of
Management and Budget (OMB) for
approval. In accordance with the
Paperwork Reduction Act of 1995 we
are requesting comments on this
collection from all interested
individuals and organizations. The
purpose of this Notice is to allow 30
days for public comment.
DATES: Submit comments up to
November 1, 2023.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
SUPPLEMENTARY INFORMATION:
SUMMARY:
A. Purpose
Under the PRA, (44 U.S.C. 3501–
3520) Federal agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes agency requests
or requirements that members of the
public submit reports, keep records, or
provide information to a third party.
Section 3506(c)(2)(A) of the PRA
requires Federal agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, the
Department of State is publishing notice
of the proposed collection of
information set forth in this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
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organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department of State will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection
The Department of State will collect
this information by electronic means
when possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Department of
State may also utilize observational
techniques to collect this information.
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Federal Register / Vol. 88, No. 189 / Monday, October 2, 2023 / Notices
Data:
Form Number(s): DS–4318.
Type of Review: Extension.
OFFICE OF THE UNITED STATES
TRADE REPRESENTATIVE
B. Annual Reporting Burden
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal government; and
Universities.
• Estimated Number of Respondents:
1,001,550.
• Estimated Time per Response:
Varied, dependent upon the data
collection method used. The possible
response time to complete a
questionnaire or survey may be 3
minutes or up to 1.5 hours to participate
in an interview.
• Estimated Total Annual Burden
Hours: 101,125.
• Estimated Total Annual Cost to
Public: $0.
lotter on DSK11XQN23PROD with NOTICES1
C. Public Comments
The Department of State invites
comments on: (a) Whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
Zachary A. Parker,
Director, Officer of Directives Management,
Department of State.
[FR Doc. 2023–21690 Filed 9–29–23; 8:45 am]
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Notice of Continuation and Request for
Nominations for the Trade and
Environment Policy Advisory
Committee
Office of the United States
Trade Representative.
ACTION: Notice and request for
applications.
AGENCY:
The Office of the United
States Trade Representative (USTR)
expects to establish a new two-year
charter term and is accepting
applications from qualified individuals
interested in serving as a member of the
Trade and Environment Policy Advisory
Committee (TEPAC). The TEPAC is a
trade advisory committee that provides
general policy advice to the U.S. Trade
Representative on trade policy matters
that have a significant impact on the
environment.
DATES: USTR will accept nominations
on a rolling basis for membership on the
TEPAC for a new two-year charter term
expected to expire in September 2025.
FOR FURTHER INFORMATION CONTACT:
Amanda Mayhew, Office of
Environment and Natural Resources,
Amanda.B.Mayhew@ustr.eop.gov or
(202) 395–9629, or Ethan Holmes,
Director for Private Sector Engagement,
at Ethan.M.Holmes@ustr.eop.gov.
SUPPLEMENTARY INFORMATION:
SUMMARY:
1. Background
Section 135(c)(1) of the Trade Act of
1974, as amended (19 U.S.C. 2155(c)(1)),
authorizes the President to establish
individual general trade policy advisory
committees for industry, labor,
agriculture, services, investment,
defense, small business, and other
interests, as appropriate, to provide
general policy advice. The President
delegated that authority to the U.S.
Trade Representative in Executive Order
11846, section 4(d), issued on March 27,
1975. Pursuant to an executive order
that renewed the TEPAC and extended
Executive Order 12905 of March 25,
1994, the U.S. Trade Representative
expects to establish a new two-year
charter term for the TEPAC, which
would end in September 2025.
The TEPAC is a trade advisory
committee established to provide
general policy advice to the U.S. Trade
Representative on trade policy matters
that have a significant impact on the
environment. More specifically, the
TEPAC provides general policy advice
with respect to the effect on the
environment of the implementation of
trade agreements; negotiating objectives
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67859
and bargaining positions before entering
into trade agreements; the operation of
any trade agreement once entered into,
and other matters arising in connection
with the development, implementation,
and administration of the trade policy of
the United States.
The TEPAC meets as needed, at the
call either of the U.S. Trade
Representative or their designee, or twothirds of the TEPAC members,
depending on various factors such as
the level of activity of trade negotiations
and the needs of the U.S. Trade
Representative.
II. Membership
The TEPAC is composed of not more
than 35 members, including, but not
limited to, representatives from
environmental interest groups
(including environmental justice),
industry (including the environmental
technology and environmental services
industries), agriculture, academia,
consumer groups, services, nongovernmental organizations, and others
with expertise in trade and environment
matters. USTR intends for the TEPAC to
be broadly representative of key sectors
and groups of the economy with an
interest in trade and environmental
policy issues. Fostering diversity,
equity, inclusion and accessibility
(DEIA) is one of the top priorities.
The U.S. Trade Representative
appoints TEPAC members in
consultation with relevant Cabinet
Secretaries, as appropriate, for a term
that will not exceed the duration of the
charter. Members serve at the discretion
of the U.S. Trade Representative.
Individuals can be reappointed for any
number of terms.
The U.S. Trade Representative is
committed to a trade agenda that
advances racial equity and supports
underserved communities and will seek
advice and recommendations on trade
policies that eliminate social and
economic structural barriers to equality
and economic opportunity, and to better
understand the projected impact of
proposed trade policies on communities
of color and underserved communities.
The U.S. Trade Representative strongly
encourages diverse backgrounds and
perspectives and makes appointments to
the TEPAC without regard to political
affiliation and in accordance with equal
opportunity practices that promote
diversity, equity, inclusion, and
accessibility. USTR strives to ensure
balance in terms of sectors,
demographics, and other factors
relevant to USTR’s needs.
TEPAC members serve without either
compensation or reimbursement of
expenses. Members are responsible for
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]]>Agencies
[Federal Register Volume 88, Number 189 (Monday, October 2, 2023)]
[Notices]
[Pages 67858-67859]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-21690]
-----------------------------------------------------------------------
DEPARTMENT OF STATE
[Public Notice: 12182]
30-Day Notice of Proposed Information Collection: Improving
Customer Experience (OMB Circular A-11, Section 280 Implementation)
ACTION: Notice of request for public comment and submission to OMB of
proposed collection of information.
-----------------------------------------------------------------------
SUMMARY: The Department of State has submitted the information
collection described below to the Office of Management and Budget (OMB)
for approval. In accordance with the Paperwork Reduction Act of 1995 we
are requesting comments on this collection from all interested
individuals and organizations. The purpose of this Notice is to allow
30 days for public comment.
DATES: Submit comments up to November 1, 2023.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA, (44 U.S.C. 3501-3520) Federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of the PRA requires Federal agencies to provide a
60-day notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of an
existing collection of information, before submitting the collection to
OMB for approval. To comply with this requirement, the Department of
State is publishing notice of the proposed collection of information
set forth in this document.
Whether seeking a loan, Social Security benefits, veteran's
benefits, or other services provided by the Federal Government,
individuals and businesses expect Government customer services to be
efficient and intuitive, just like services from leading private-sector
organizations. Yet the 2016 American Consumer Satisfaction Index and
the 2017 Forrester Federal Customer Experience Index show that, on
average, Government services lag nine percentage points behind the
private sector.
A modern, streamlined and responsive customer experience means:
raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership. To support this, OMB
Circular A-11 Section 280 established government-wide standards for
mature customer experience organizations in government and measurement.
To enable Federal programs to deliver the experience taxpayers deserve,
they must undertake three general categories of activities: conduct
ongoing customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. The Department of State will limit its
inquiries to data collections that solicit strictly voluntary opinions
or responses. Steps will be taken to ensure anonymity of respondents in
each activity covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
Method of Collection
The Department of State will collect this information by electronic
means when possible, as well as by mail, fax, telephone, technical
discussions, and in-person interviews. The Department of State may also
utilize observational techniques to collect this information.
[[Page 67859]]
Data:
Form Number(s): DS-4318.
Type of Review: Extension.
B. Annual Reporting Burden
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via a Federal contractor. This could
include individuals or households; businesses or other for-profit
organizations; not-for-profit institutions; State, local or tribal
governments; Federal government; and Universities.
Estimated Number of Respondents: 1,001,550.
Estimated Time per Response: Varied, dependent upon the
data collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 1.5 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 101,125.
Estimated Total Annual Cost to Public: $0.
C. Public Comments
The Department of State invites comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information will have practical utility; (b) the accuracy of the
agency's estimate of the burden (including hours and cost) of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval of this information collection; they also will become a matter
of public record.
Zachary A. Parker,
Director, Officer of Directives Management, Department of State.
[FR Doc. 2023-21690 Filed 9-29-23; 8:45 am]
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