Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 59545-59546 [2023-18539]
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Federal Register / Vol. 88, No. 166 / Tuesday, August 29, 2023 / Notices
by the U.S. Office of Management and
Budget. In order for an area to be
classified as a LSA under the
exceptional circumstance criteria, the
state workforce agency must submit a
petition requesting such classification to
the Department of Labor’s ETA. The
current criteria for an exceptional
circumstance classification are:
1. An area’s unemployment rate is at
least 6 percent for each of the three most
recent months; and
2. A projected unemployment rate of
at least 6 percent for each of the next 12
months because of an event.
When submitting such a petition, the
state workforce agency must provide
documentation that the exceptional
circumstance event has occurred. The
state workforce agency may file
petitions on behalf of civil jurisdictions,
Metropolitan Statistical Areas, or
Micropolitan Statistical Areas.
State Workforce Agencies may submit
petitions in electronic format to
wright.samuel.e@dol.gov,
haughton.donald.w@dol.gov, or in hard
copy to the U.S. Department of Labor,
Employment and Training
Administration, Office of Workforce
Investment, 200 Constitution Avenue
NW, Room C–4514, Washington, DC
20210, Attention Samuel Wright. Data
collection for the petition is approved
under OMB 1205–0207, expiration date
May 31, 2026.
Signed at Washington, DC.
Brent Parton,
Principal Deputy Assistant Secretary for
Employment and Training.
[FR Doc. 2023–18536 Filed 8–28–23; 8:45 am]
BILLING CODE 4510–FN–P
NATIONAL FOUNDATION ON THE
ARTS AND THE HUMANITIES
Institute of Museum and Library
Services
74th Meeting of the President’s
Committee on the Arts and the
Humanities
Institute of Museum and
Library Services (IMLS), National
Foundation on the Arts and the
Humanities.
ACTION: Notice of meeting.
ddrumheller on DSK120RN23PROD with NOTICES1
AGENCY:
Pursuant to the Federal
Advisory Committee Act, notice is
hereby given that the President’s
Committee on the Arts and the
Humanities. On September 13, 2023, the
Committee will meet to carry out
administrative functions and to consider
preliminary recommendations for
agency action. On September 14, 2023,
SUMMARY:
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17:03 Aug 28, 2023
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the Committee will meet to deliberate
on recommendations for agency action.
DATES: The meeting will be held on
September 13, 2023, 11:00 a.m. EST
until 3 p.m. EST and on September 14,
2023 at 9:00 a.m. EST until adjourned.
ADDRESSES: On September 13, 2023, the
meeting will convene at 1200
Pennsylvania Avenue NW, Washington,
DC 20001. On September 14, 2023, the
meeting will convene at 1100
Pennsylvania Avenue NW, Washington,
DC 20004.
FOR FURTHER INFORMATION CONTACT:
Jasmine Jennings, Assistant General
Counsel and Alternate Designated
Federal Officer, Institute of Museum
and Library Services, Suite 4000, 955
L’Enfant Plaza North SW, Washington,
DC 20024; (202) 653–4653; jjennings@
imls.gov.
SUPPLEMENTARY INFORMATION: The
President’s Committee on the Arts and
the Humanities is meeting pursuant
Executive Order 14084 and the Federal
Advisory Committee Act (FACA), as
amended, 5 U.S.C. app. The meeting of
the President’s Committee on the Arts
and Humanities will convene at 11 a.m.
EST on September 13, 2013. This
meeting with be an executive session
(closed to the public and agency
personnel). The meeting of the
President’s Committee on the Arts and
the Humanities will convene at 9 a.m.
EST on September 14, 2023. This
meeting will be open to the public.
Agenda: On September 13, the
Committee will meet to carry out
administrative functions and to consider
preliminary recommendations for
agency action.
As identified above, the September
13, 2023 meeting of the President’s
Committee on the Arts and the
Humanities will be closed to the public
and personnel pursuant to subsections
(c)(6) and (c)(9)(B) of section 552b of
Title 5, United States Code, as amended.
The closed session will consider
information of a personal nature where
disclosure would constitute a clearly
unwarranted invasion of privacy and
will consider information which if
prematurely disclosed would be likely
to significantly frustrate implementation
of proposed agency action.
On September 14, 2023, the
Committee will meet to deliberate on
recommendations for agency action.
Any interested persons may attend as
observers, subject to limited seating
availability. Individuals wishing to
attend are advised to contact Alexandra
Piper of the Institute of Museum and
Library Services seven (7) working days
in advance of the September 13 meeting
at apiper@imls.gov or write to the
PO 00000
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59545
Committee at the Institute of Museum
and Library Services, 955 L’Enfant Plaza
SW, Suite 4000, Washington, DC 20024.
If you need special accommodations
due to disability or would like to obtain
further information in reference to the
meeting, please contact Alexandra Piper
at apiper@imls.gov.
Dated: August 23, 2023.
Connie Cox Bodner,
Director, Office of Grants Policy and
Management.
[FR Doc. 2023–18534 Filed 8–28–23; 8:45 am]
BILLING CODE 7036–01–P
NATIONAL SCIENCE FOUNDATION
Information Collection; Improving
Customer Experience (OMB Circular
A–11, Section 280 Implementation)
National Science Foundation.
Notice; request for comment.
AGENCY:
ACTION:
The National Science
Foundation (NSF) has submitted the
following information collection
requirement to OMB for review and
clearance under the Paperwork
Reduction Act of 1995. This is the
second notice for public comment; the
first was published in the Federal
Register, and no comments were
received. NSF is forwarding the
proposed submission to the Office of
Management and Budget (OMB) for
clearance simultaneously with the
publication of this second notice.
DATES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAmain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Suzanne H. Plimpton, Reports Clearance
Officer, National Science Foundation,
2415 Eisenhower Avenue, Alexandria,
VA 22314, or send email to splimpto@
nsf.gov. Individuals who use a
telecommunications device for the deaf
(TDD) may call the Federal Information
Relay Service (FIRS) at 1–800–877–
8339, which is accessible 24 hours a
day, 7 days a week, 365 days a year
(including federal holidays).
Copies of the submission may be
obtained by calling 703–292–7556.
SUPPLEMENTARY INFORMATION: NSF may
not conduct or sponsor a collection of
information unless the collection of
information displays a currently valid
OMB control number and the agency
SUMMARY:
E:\FR\FM\29AUN1.SGM
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ddrumheller on DSK120RN23PROD with NOTICES1
59546
Federal Register / Vol. 88, No. 166 / Tuesday, August 29, 2023 / Notices
informs potential persons who are to
respond to the collection of information
that such persons are not required to
respond to the collection of information
unless it displays a currently valid OMB
control number.
Title: Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation).
OMB Clearance Number: 3145–0254.
Abstract: A modern, streamlined and
responsive customer experience means:
raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in Section
280 of OMB Circular A–11 at https://
www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback.
These results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
NSF will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
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17:03 Aug 28, 2023
Jkt 259001
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes;
• Upon agreement between OMB and
the agency all or a subset of information
may be released as part of A–11, Section
280 requirements only on
performance.gov. Summaries of
customer research and user testing
activities may be included in publicfacing customer journey maps or
summaries.
• Additional release of data must be
done coordinated with OMB.
These collections will allow for
ongoing, collaborative and actionable
communications between the Agency,
its customers and stakeholders, and
OMB as it monitors agency compliance
on Section 280. These responses will
inform efforts to improve or maintain
the quality of service offered to the
public. If this information is not
collected, vital feedback from customers
and stakeholders on services will be
unavailable.
Current Action: New Collection of
Information.
Type of Review: New.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this new
collection. NSF will provide refined
estimates of burden in subsequent
notices.
Average Expected Annual Number of
Activities: Approximately five types of
customer experience activities such as
feedback surveys, focus groups, user
testing, and interviews.
Average Number of Respondents per
Activity: 1 response per respondent per
activity.
Annual Responses: 2,001,550.
Average Minutes per Response: 2
minutes–60 minutes, dependent upon
activity.
Burden Hours: NSF requests
approximately 101,125 burden hours.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
PO 00000
Frm 00045
Fmt 4703
Sfmt 4703
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a hFederal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
Dated: August 23, 2023.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science
Foundation.
[FR Doc. 2023–18539 Filed 8–28–23; 8:45 am]
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MC2023–239 and CP2023–242; MC2023–240
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MC2023–243 and CP2023–246]
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Notice.
AGENCY:
ACTION:
The Commission is noticing a
recent Postal Service filing for the
Commission’s consideration concerning
a negotiated service agreement. This
notice informs the public of the filing,
invites public comment, and takes other
administrative steps.
DATES: Comments are due: August 30,
2023.
ADDRESSES: Submit comments
electronically via the Commission’s
Filing Online system at https://
www.prc.gov. Those who cannot submit
comments electronically should contact
the person identified in the FOR FURTHER
SUMMARY:
E:\FR\FM\29AUN1.SGM
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]]>Agencies
[Federal Register Volume 88, Number 166 (Tuesday, August 29, 2023)]
[Notices]
[Pages 59545-59546]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-18539]
=======================================================================
-----------------------------------------------------------------------
NATIONAL SCIENCE FOUNDATION
Information Collection; Improving Customer Experience (OMB
Circular A-11, Section 280 Implementation)
AGENCY: National Science Foundation.
ACTION: Notice; request for comment.
-----------------------------------------------------------------------
SUMMARY: The National Science Foundation (NSF) has submitted the
following information collection requirement to OMB for review and
clearance under the Paperwork Reduction Act of 1995. This is the second
notice for public comment; the first was published in the Federal
Register, and no comments were received. NSF is forwarding the proposed
submission to the Office of Management and Budget (OMB) for clearance
simultaneously with the publication of this second notice.
DATES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAmain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Suzanne H. Plimpton, Reports Clearance
Officer, National Science Foundation, 2415 Eisenhower Avenue,
Alexandria, VA 22314, or send email to [email protected]. Individuals
who use a telecommunications device for the deaf (TDD) may call the
Federal Information Relay Service (FIRS) at 1-800-877-8339, which is
accessible 24 hours a day, 7 days a week, 365 days a year (including
federal holidays).
Copies of the submission may be obtained by calling 703-292-7556.
SUPPLEMENTARY INFORMATION: NSF may not conduct or sponsor a collection
of information unless the collection of information displays a
currently valid OMB control number and the agency
[[Page 59546]]
informs potential persons who are to respond to the collection of
information that such persons are not required to respond to the
collection of information unless it displays a currently valid OMB
control number.
Title: Improving Customer Experience (OMB Circular A-11, Section
280 Implementation).
OMB Clearance Number: 3145-0254.
Abstract: A modern, streamlined and responsive customer experience
means: raising government-wide customer experience to the average of
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
This proposed information collection activity provides a means to
garner customer and stakeholder feedback in an efficient, timely manner
in accordance with the Administration's commitment to improving
customer service delivery as discussed in Section 280 of OMB Circular
A-11 at https://www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance, agencies should identify their
highest-impact customer journeys (using customer volume, annual program
cost, and/or knowledge of customer priority as weighting factors) and
select touchpoints/transactions within those journeys to collect
feedback.
These results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of Federal programs to the
customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
NSF will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes;
Upon agreement between OMB and the agency all or a subset
of information may be released as part of A-11, Section 280
requirements only on performance.gov. Summaries of customer research
and user testing activities may be included in public-facing customer
journey maps or summaries.
Additional release of data must be done coordinated with
OMB.
These collections will allow for ongoing, collaborative and
actionable communications between the Agency, its customers and
stakeholders, and OMB as it monitors agency compliance on Section 280.
These responses will inform efforts to improve or maintain the quality
of service offered to the public. If this information is not collected,
vital feedback from customers and stakeholders on services will be
unavailable.
Current Action: New Collection of Information.
Type of Review: New.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Below is a preliminary estimate of
the aggregate burden hours for this new collection. NSF will provide
refined estimates of burden in subsequent notices.
Average Expected Annual Number of Activities: Approximately five
types of customer experience activities such as feedback surveys, focus
groups, user testing, and interviews.
Average Number of Respondents per Activity: 1 response per
respondent per activity.
Annual Responses: 2,001,550.
Average Minutes per Response: 2 minutes-60 minutes, dependent upon
activity.
Burden Hours: NSF requests approximately 101,125 burden hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a hFederal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
Dated: August 23, 2023.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2023-18539 Filed 8-28-23; 8:45 am]
BILLING CODE 7555-01-P
