60-Day Notice of Proposed Information Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 44433-44434 [2023-14657]
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Federal Register / Vol. 88, No. 132 / Wednesday, July 12, 2023 / Notices
SECURITIES AND EXCHANGE
COMMISSION
[SEC File No. 270–563, OMB Control No.
3235–0625]
lotter on DSK11XQN23PROD with NOTICES1
Proposed Collection; Comment
Request; Extension: Rule 17g–1 and
Form NRSRO
Upon Written Request, Copies Available
From: Securities and Exchange
Commission, Office of FOIA Services,
100 F Street NE, Washington, DC
20549–2736
Notice is hereby given that pursuant
to the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq.), the Securities
and Exchange Commission
(‘‘Commission’’) is soliciting comments
on the existing collection of information
provided for in Rule 17g-1, Form
NRSRO and Instructions to Form
NRSRO under the Securities Exchange
Act of 1934 (15 U.S.C. 78a et seq.).1 The
Commission plans to submit this
existing collection of information to the
Office of Management and Budget for
extension and approval.
Rule 17g–1, Form NRSRO and the
Instructions to Form NRSRO contain
certain recordkeeping and disclosure
requirements for NRSROs. Currently,
there are 10 credit rating agencies
registered as NRSROs with the
Commission. Based on staff experience
the Commission estimates that the
revised ongoing annual burden for
respondents to comply with Rule 17g-1
and Form NRSRO is 2,750 hours. In
addition, the Commission estimates an
industry-wide annual external cost to
NRSROs of $4,000 to comply with the
requirements.
Written comments are invited on: (a)
whether the proposed collection of
information is necessary for the proper
performance of the functions of the
Commission, including whether the
information shall have practical utility;
(b) the accuracy of the Commission’s
estimates of the burden of the proposed
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information on respondents; and
(d) ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology.
Consideration will be given to
comments and suggestions submitted in
writing within 60 days of this
publication. August 11, 2023
The Commission may not conduct or
sponsor a collection of information
unless it displays a currently valid
control number. No person shall be
1 See
17 CFR 240.17g–1 and 17 CFR 249b.300.
VerDate Sep<11>2014
17:29 Jul 11, 2023
Jkt 259001
subject to any penalty for failing to
comply with a collection of information
subject to the PRA that does not display
a valid Office of Management and
Budget (OMB) control number.
Please direct your written comments
to: Dave Bottom, Director/Chief
Information Officer, Securities and
Exchange Commission, c/o John
Pezzullo, 100 F St NE, Washington, DC
20549 or send an email to: PRA_
Mailbox@sec.gov.
Dated: July 6, 2023.
Sherry R. Haywood,
Assistant Secretary.
2000, and Delegation of Authority No.
523 of December 22, 2021.
Nicole L. Elkon,
Deputy Assistant Secretary for Professional
and Cultural Exchanges, Bureau of
Educational and Cultural Affairs, Department
of State.
[FR Doc. 2023–14763 Filed 7–11–23; 8:45 am]
BILLING CODE 4710–05–P
DEPARTMENT OF STATE
[Public Notice: 11997]
[FR Doc. 2023–14660 Filed 7–11–23; 8:45 am]
BILLING CODE 8011–01–P
60-Day Notice of Proposed Information
Collection: Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
ACTION:
DEPARTMENT OF STATE
Notice of Determinations; Culturally
Significant Objects Being Imported for
Exhibition—Determinations: ‘‘Mark
Rothko: Paintings on Paper’’ Exhibition
Notice is hereby given of the
following determinations: I hereby
determine that certain objects being
imported from abroad pursuant to
agreements with their foreign owners or
custodians for temporary display in the
exhibition ‘‘Mark Rothko: Paintings on
Paper’’ at the National Gallery of Art,
Washington, District of Columbia, and
at possible additional exhibitions or
venues yet to be determined, are of
cultural significance, and, further, that
their temporary exhibition or display
within the United States as
aforementioned is in the national
interest. I have ordered that Public
Notice of these determinations be
published in the Federal Register.
FOR FURTHER INFORMATION CONTACT:
Reed Liriano, Program Coordinator,
Office of the Legal Adviser, U.S.
Department of State (telephone: 202–
632–6471; email: section2459@
state.gov). The mailing address is U.S.
Department of State, L/PD, 2200 C Street
NW (SA–5), Suite 5H03, Washington,
DC 20522–0505.
SUPPLEMENTARY INFORMATION: The
foregoing determinations were made
pursuant to the authority vested in me
by the Act of October 19, 1965 (79 Stat.
985; 22 U.S.C. 2459), E.O. 12047 of
March 27, 1978, the Foreign Affairs
Reform and Restructuring Act of 1998
(112 Stat. 2681, et seq.; 22 U.S.C. 6501
note, et seq.), Delegation of Authority
No. 234 of October 1, 1999, Delegation
of Authority No. 236–3 of August 28,
SUMMARY:
Frm 00184
Fmt 4703
Sfmt 4703
Notice; request for comment.
The Department of State as
part of its continuing effort to reduce
paperwork and respondent burden, is
announcing an opportunity for public
comment on a new proposed collection
of information by the Agency. Under the
Paperwork Reduction Act of 1995
(PRA), Federal Agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, and to allow 60 days for
public comment in response to the
notice. This notice solicits comments on
new collection proposed by the Agency.
DATES: The Department will accept
comments from the public up to
September 11, 2023.
ADDRESSES: You may submit comments
by any of the following methods:
• Web: Persons with access to the
internet may comment on this notice by
going to www.Regulations.gov. You can
search for the document by entering
‘‘Docket Number: DOS–2023–0006’’ in
the Search field. Then click the
‘‘Comment Now’’ button and complete
the comment form.
• Email: informationcollections@
state.gov.
You must include the DS form
number (if applicable), information
collection title, and the OMB control
number, 1405–0241 in any
correspondence.
SUPPLEMENTARY INFORMATION:
SUMMARY:
[Public Notice: 12118]
PO 00000
44433
A. Purpose
Under the PRA (44 U.S.C. 3501–
3520), Federal agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C 3502(3) and 5 CFR 1320.3(c)
and includes agency requests or
requirements that members of the public
submit reports, keep records, or provide
E:\FR\FM\12JYN1.SGM
12JYN1
lotter on DSK11XQN23PROD with NOTICES1
44434
Federal Register / Vol. 88, No. 132 / Wednesday, July 12, 2023 / Notices
information to a third party. Section
3506(c)(2)(A) of the PRA requires
Federal agencies to provide a 60-day
notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, the
Department of State is publishing notice
of the proposed collection of
information set forth in this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department of State will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
VerDate Sep<11>2014
17:29 Jul 11, 2023
Jkt 259001
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection
The Department of State will collect
this information by electronic means
when possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Department of
State may also utilize observational
techniques to collect this information.
Data:
Form Number(s): DS–4318.
Type of Review: Extension.
B. Annual Reporting Burden
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal Government; and
Universities.
• Estimated Number of Respondents:
1,001,550.
• Estimated Time per Response:
Varied, dependent upon the data
collection method used. The possible
response time to complete a
questionnaire or survey may be 3
minutes or up to 1.5 hours to participate
in an interview.
• Estimated Total Annual Burden
Hours: 101,125.
• Estimated Total Annual Cost to
Public: $0.
C. Public Comments
The Department of State invites
comments on: (a) Whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the
PO 00000
Frm 00185
Fmt 4703
Sfmt 4703
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
Zachary A. Parker,
Director, Officer of Directives Management,
Department of State.
[FR Doc. 2023–14657 Filed 7–11–23; 8:45 am]
BILLING CODE 4710–24–P
DEPARTMENT OF STATE
[Public Notice: 12121]
Notice of Determinations; Culturally
Significant Objects Being Imported for
Exhibition—Determinations: ‘‘Woven
Histories: Textiles and Modern
Abstraction’’ Exhibition
Notice is hereby given of the
following determinations: I hereby
determine that certain objects being
imported from abroad pursuant to
agreements with their foreign owners or
custodians for temporary display in the
exhibition ‘‘Woven Histories: Textiles
and Modern Abstraction’’ at the Los
Angeles County Museum of Art, Los
Angeles, California; the National Gallery
of Art, Washington, District of
Columbia; and at possible additional
exhibitions or venues yet to be
determined, are of cultural significance,
and, further, that their temporary
exhibition or display within the United
States as aforementioned is in the
national interest. I have ordered that
Public Notice of these determinations be
published in the Federal Register.
SUMMARY:
FOR FURTHER INFORMATION CONTACT:
Reed Liriano, Program Coordinator,
Office of the Legal Adviser, U.S.
Department of State (telephone: 202–
632–6471; email: section2459@
state.gov). The mailing address is U.S.
Department of State, L/PD, 2200 C Street
NW (SA–5), Suite 5H03, Washington,
DC 20522–0505.
The
foregoing determinations were made
pursuant to the authority vested in me
by the Act of October 19, 1965 (79 Stat.
985; 22 U.S.C. 2459), E.O. 12047 of
March 27, 1978, the Foreign Affairs
Reform and Restructuring Act of 1998
(112 Stat. 2681, et seq.; 22 U.S.C. 6501
note, et seq.), Delegation of Authority
No. 234 of October 1, 1999, Delegation
of Authority No. 236–3 of August 28,
SUPPLEMENTARY INFORMATION:
E:\FR\FM\12JYN1.SGM
12JYN1
]]>Agencies
[Federal Register Volume 88, Number 132 (Wednesday, July 12, 2023)]
[Notices]
[Pages 44433-44434]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-14657]
-----------------------------------------------------------------------
DEPARTMENT OF STATE
[Public Notice: 11997]
60-Day Notice of Proposed Information Collection: Improving
Customer Experience (OMB Circular A-11, Section 280 Implementation)
ACTION: Notice; request for comment.
-----------------------------------------------------------------------
SUMMARY: The Department of State as part of its continuing effort to
reduce paperwork and respondent burden, is announcing an opportunity
for public comment on a new proposed collection of information by the
Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal
Agencies are required to publish notice in the Federal Register
concerning each proposed collection of information, and to allow 60
days for public comment in response to the notice. This notice solicits
comments on new collection proposed by the Agency.
DATES: The Department will accept comments from the public up to
September 11, 2023.
ADDRESSES: You may submit comments by any of the following methods:
Web: Persons with access to the internet may comment on
this notice by going to www.Regulations.gov. You can search for the
document by entering ``Docket Number: DOS-2023-0006'' in the Search
field. Then click the ``Comment Now'' button and complete the comment
form.
Email: [email protected].
You must include the DS form number (if applicable), information
collection title, and the OMB control number, 1405-0241 in any
correspondence.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA (44 U.S.C. 3501-3520), Federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C 3502(3) and 5 CFR 1320.3(c) and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide
[[Page 44434]]
information to a third party. Section 3506(c)(2)(A) of the PRA requires
Federal agencies to provide a 60-day notice in the Federal Register
concerning each proposed collection of information, including each
proposed extension of an existing collection of information, before
submitting the collection to OMB for approval. To comply with this
requirement, the Department of State is publishing notice of the
proposed collection of information set forth in this document.
Whether seeking a loan, Social Security benefits, veteran's
benefits, or other services provided by the Federal Government,
individuals and businesses expect Government customer services to be
efficient and intuitive, just like services from leading private-sector
organizations. Yet the 2016 American Consumer Satisfaction Index and
the 2017 Forrester Federal Customer Experience Index show that, on
average, Government services lag nine percentage points behind the
private sector.
A modern, streamlined and responsive customer experience means:
raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership. To support this, OMB
Circular A-11 Section 280 established government-wide standards for
mature customer experience organizations in government and measurement.
To enable Federal programs to deliver the experience taxpayers deserve,
they must undertake three general categories of activities: conduct
ongoing customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. The Department of State will limit its
inquiries to data collections that solicit strictly voluntary opinions
or responses. Steps will be taken to ensure anonymity of respondents in
each activity covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
Method of Collection
The Department of State will collect this information by electronic
means when possible, as well as by mail, fax, telephone, technical
discussions, and in-person interviews. The Department of State may also
utilize observational techniques to collect this information.
Data:
Form Number(s): DS-4318.
Type of Review: Extension.
B. Annual Reporting Burden
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via a Federal contractor. This could
include individuals or households; businesses or other for-profit
organizations; not-for-profit institutions; State, local or tribal
governments; Federal Government; and Universities.
Estimated Number of Respondents: 1,001,550.
Estimated Time per Response: Varied, dependent upon the
data collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 1.5 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 101,125.
Estimated Total Annual Cost to Public: $0.
C. Public Comments
The Department of State invites comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information will have practical utility; (b) the accuracy of the
agency's estimate of the burden (including hours and cost) of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval of this information collection; they also will become a matter
of public record.
Zachary A. Parker,
Director, Officer of Directives Management, Department of State.
[FR Doc. 2023-14657 Filed 7-11-23; 8:45 am]
BILLING CODE 4710-24-P
