Agency Information Collection Activities: Proposed Request and Comment Request, 43642-43643 [2023-14447]
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43642
Federal Register / Vol. 88, No. 130 / Monday, July 10, 2023 / Notices
SOCIAL SECURITY ADMINISTRATION
[Docket No: SSA–2020–0025]
lotter on DSK11XQN23PROD with NOTICES1
Agency Information Collection
Activities: Proposed Request and
Comment Request
The Social Security Administration
(SSA) publishes a list of information
collection packages requiring clearance
by the Office of Management and
Budget (OMB) in compliance with
Public Law 104–13, the Paperwork
Reduction Act of 1995, effective October
1, 1995. This notice includes an
extension of an OMB-approved
information collection.
SSA is soliciting comments on the
accuracy of the agency’s burden
estimate; the need for the information;
its practical utility; ways to enhance its
quality, utility, and clarity; and ways to
minimize burden on respondents,
including the use of automated
collection techniques or other forms of
information technology. Mail, email, or
fax your comments and
recommendations on the information
collection(s) to the OMB Desk Officer
and SSA Reports Clearance Officer at
the following addresses or fax numbers.
(OMB) Office of Management and
Budget, Attn: Desk Officer for SSA, Fax:
202–395–6974, Email address: OIRA_
Submission@omb.eop.gov. Submit your
comments online referencing Docket ID
Number [SSA–2023–0025].
(SSA) Social Security Administration,
OLCA, Attn: Reports Clearance Director,
Mail Stop 3253 Altmeyer, 6401 Security
Blvd., Baltimore, MD 21235, Fax: 833–
410–1631, Email address:
OR.Reports.Clearance@ssa.gov.
Or you may submit your comments
online through https://www.reginfo.gov/
public/do/PRAMain, referencing Docket
ID Number [SSA–2020–0025].
I. The information collection below is
pending at SSA. SSA will submit it to
OMB within 60 days from the date of
this notice. To be sure we consider your
comments, we must receive them no
later than September 8, 2023.
Individuals can obtain copies of the
collection instruments by writing to the
above email address.
Generic Clearance for the Collection
of Qualitative Feedback on Agency
Service Delivery—0960–0788. SSA, as
part of our continuing effort to reduce
paperwork and respondent burden,
invites the general public to comment
on the ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery’’ for approval
under the Paperwork Reduction Act
(PRA) (44 U.S.C. 3501). We developed
this collection as part of a Federal
Government-wide effort to streamline
VerDate Sep<11>2014
17:45 Jul 07, 2023
Jkt 259001
the process for seeking feedback from
the public on service delivery.
Under the auspices of Executive
Order 12862, Setting Customer Service
Standards, SSA conducts multiple
satisfaction surveys each year. This
proposed information collection activity
provides a means to garner qualitative
customer and stakeholder feedback in
an efficient, timely manner, in
accordance with SSA’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions
(not statistical surveys) that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences, and expectations; provide
an early warning of issues with service;
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative,
and actionable communications
between SSA and our customers and
stakeholders.
The solicitation of feedback will target
areas such as: timeliness;
appropriateness; accuracy of
information; courtesy; efficiency of
service delivery; and resolution of
issues with service delivery. We will
assess responses to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If we do not collect this information, we
would not have access to vital feedback
from customers and stakeholders on
SSA’s services.
We will only submit a collection for
approval under this generic clearance if
it meets the following conditions: (1) the
collections are voluntary; (2) the
collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government; (3) the collections are noncontroversial and do not raise issues of
concern to other Federal agencies; (4)
the collections elicit opinions from
respondents who previously had
experience with Social Security
programs or services, or are likely to do
so in the near future; (5) we collect
personally identifiable information (PII)
only to the extent necessary and we do
not retain it; (6) we will use information
gathered only internally for general
service improvement and program
management purposes and we will not
release it outside of the agency; (7) we
will not use information we gather for
PO 00000
Frm 00099
Fmt 4703
Sfmt 4703
the purpose of substantially informing
influential policy decisions; and (8)
information we gather will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address the target population to which
generalizations will be made.
Depending on the study design and the
type of results being elicited, such
collections may still be eligible for
submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
The respondents are recipients of SSA
services (including most members of the
public), professionals, and individuals
who work on behalf of SSA
beneficiaries.
Type of Request: Extension of an
OMB-approved information collection.
Affected Public: Individuals and
households, businesses and
organizations, State, Local or Tribal
government.
Total Estimated Number of
Respondents: 5,454,212.
Below we provide projected average
estimates for the next three years:
Annual Respondents: 1,818,404.
Annual Responses: 1,818,404.
Frequency of Response: Once per
request.
Average minutes per Response: 13
minutes (12.6912).
Estimated Annual Burden: 384,629
hours.
II. SSA submitted the information
collection below to OMB for clearance.
Your comments regarding this
information collection would be most
useful if OMB and SSA receive them 30
days from the date of this publication.
To be sure we consider your comments,
we must receive them no later than
August 9, 2023. Individuals can obtain
copies of this OMB clearance package
E:\FR\FM\10JYN1.SGM
10JYN1
lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 88, No. 130 / Monday, July 10, 2023 / Notices
by writing to OR.Reports.Clearance@
ssa.gov.
Generic Clearance for the Collection
of Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation)—0960–0818. A
modern, streamlined and responsive
customer experience means: raising
government-wide customer experience
to the average of the private sector
service industry; developing indicators
for high-impact Federal programs to
monitor progress towards excellent
customer experience and mature digital
services; and providing the structure
(including increasing transparency) and
resources to ensure customer experience
is a focal point for agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in section
280 of OMB Circular A–11 at https://
www.whitehouse.gov/wp-content/
uploads/2018/06/s280.pdf. As
discussed in OMB guidance, agencies
should identify their highest-impact
customer journeys (using customer
volume, annual program cost, and/or
knowledge of customer priority as
weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback.
These results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
SSA will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• The collections elicit opinions from
respondents who had experience with
Social Security programs or may have
experience with the programs or
VerDate Sep<11>2014
17:45 Jul 07, 2023
Jkt 259001
services, or expect to do so in the near
future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes; and
• Upon agreement between OMB and
the agency all or a subset of information
may be released as part of A–11, Section
280 requirements only on
performance.gov. Summaries of
customer research and user testing
activities may be included in publicfacing customer journey maps.
• Additional release of data must be
done coordinated with OMB.
These collections will allow for
ongoing, collaborative, and actionable
communications between the Agency,
its customers and stakeholders, and
OMB as it monitors agency compliance
on section 280. These responses will
inform efforts to improve or maintain
the quality of service offered to the
public. If this information is not
collected, vital feedback from customers
and stakeholders on services will be
unavailable.
The respondents are individuals and
households, businesses and
organizations, State, local or Tribal
government.
Type of Request: Extension of an
OMB-approved information collection.
Affected Public: Individuals and
households, businesses and
organizations, State, local or Tribal
government.
Total Estimated Number of
Respondents: 17,866,680.
Below we provide projected average
estimates for the next three years:
Annual Respondents: 5,955,560.
Annual Responses: 1,142,475.
Frequency of Response: Once per
request.
Average minutes per Response: 12
minutes (11.51).
Estimated Annual Burden: 384,629
hours.
Dated: July 3, 2023.
Faye Lipsky,
Staff Director, Office of Regulations and
Reports Clearance, Office of Legislation and
Congressional Affairs, Social Security
Administration.
[FR Doc. 2023–14447 Filed 7–7–23; 8:45 am]
BILLING CODE 4191–02–P
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43643
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2023–0042]
Qualification of Drivers; Exemption
Applications; Implantable Cardioverter
Defibrillator (ICD)
Federal Motor Carrier Safety
Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice of denials.
AGENCY:
FMCSA announces its
decision to deny the application from
one individual treated with an
Implantable Cardioverter Defibrillator
(ICD) who requested an exemption from
the Federal Motor Carrier Safety
Regulations (FMCSRs) prohibiting
operation of a commercial motor vehicle
(CMV) in interstate commerce by
persons with a current clinical diagnosis
of myocardial infarction, angina
pectoris, coronary insufficiency,
thrombosis, or any other cardiovascular
disease of a variety known to be
accompanied by syncope (transient loss
of consciousness), dyspnea (shortness of
breath), collapse, or congestive heart
failure.
SUMMARY:
Ms.
Christine A. Hydock, Chief, Medical
Programs Division, FMCSA, DOT, 1200
New Jersey Avenue SE, Room W64–224,
Washington, DC 20590–0001, (202) 366–
4001, fmcsamedical@dot.gov. Office
hours are from 8:30 a.m. to 5 p.m. ET
Monday through Friday, except Federal
holidays. If you have questions
regarding viewing materials in the
docket, contact Dockets Operations,
(202) 366–9826.
SUPPLEMENTARY INFORMATION:
FOR FURTHER INFORMATION CONTACT:
I. Public Participation
A. Viewing Comments
To view comments go to
www.regulations.gov. Insert the docket
number (FMCSA–2023–0042) in the
keyword box and click ‘‘Search.’’ Next,
sort the results by ‘‘Posted (NewerOlder),’’ choose the first notice listed,
and click ‘‘Browse Comments.’’ If you
do not have access to the internet, you
may view the docket online by visiting
Dockets Operations on the ground floor
of the DOT West Building, 1200 New
Jersey Avenue SE, Washington, DC
20590–0001, between 9 a.m. and 5 p.m.
ET Monday through Friday, except
Federal holidays. To be sure someone is
there to help you, please call (202) 366–
9317 or (202) 366–9826 before visiting
Dockets Operations.
E:\FR\FM\10JYN1.SGM
10JYN1
Agencies
[Federal Register Volume 88, Number 130 (Monday, July 10, 2023)]
[Notices]
[Pages 43642-43643]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-14447]
[[Page 43642]]
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SOCIAL SECURITY ADMINISTRATION
[Docket No: SSA-2020-0025]
Agency Information Collection Activities: Proposed Request and
Comment Request
The Social Security Administration (SSA) publishes a list of
information collection packages requiring clearance by the Office of
Management and Budget (OMB) in compliance with Public Law 104-13, the
Paperwork Reduction Act of 1995, effective October 1, 1995. This notice
includes an extension of an OMB-approved information collection.
SSA is soliciting comments on the accuracy of the agency's burden
estimate; the need for the information; its practical utility; ways to
enhance its quality, utility, and clarity; and ways to minimize burden
on respondents, including the use of automated collection techniques or
other forms of information technology. Mail, email, or fax your
comments and recommendations on the information collection(s) to the
OMB Desk Officer and SSA Reports Clearance Officer at the following
addresses or fax numbers.
(OMB) Office of Management and Budget, Attn: Desk Officer for SSA,
Fax: 202-395-6974, Email address: [email protected]. Submit
your comments online referencing Docket ID Number [SSA-2023-0025].
(SSA) Social Security Administration, OLCA, Attn: Reports Clearance
Director, Mail Stop 3253 Altmeyer, 6401 Security Blvd., Baltimore, MD
21235, Fax: 833-410-1631, Email address: [email protected].
Or you may submit your comments online through https://www.reginfo.gov/public/do/PRAMain, referencing Docket ID Number [SSA-
2020-0025].
I. The information collection below is pending at SSA. SSA will
submit it to OMB within 60 days from the date of this notice. To be
sure we consider your comments, we must receive them no later than
September 8, 2023. Individuals can obtain copies of the collection
instruments by writing to the above email address.
Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery--0960-0788. SSA, as part of our continuing
effort to reduce paperwork and respondent burden, invites the general
public to comment on the ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery'' for approval under
the Paperwork Reduction Act (PRA) (44 U.S.C. 3501). We developed this
collection as part of a Federal Government-wide effort to streamline
the process for seeking feedback from the public on service delivery.
Under the auspices of Executive Order 12862, Setting Customer
Service Standards, SSA conducts multiple satisfaction surveys each
year. This proposed information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with SSA's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions (not statistical surveys)
that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations; provide an
early warning of issues with service; or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative, and actionable communications between SSA and our
customers and stakeholders.
The solicitation of feedback will target areas such as: timeliness;
appropriateness; accuracy of information; courtesy; efficiency of
service delivery; and resolution of issues with service delivery. We
will assess responses to plan and inform efforts to improve or maintain
the quality of service offered to the public. If we do not collect this
information, we would not have access to vital feedback from customers
and stakeholders on SSA's services.
We will only submit a collection for approval under this generic
clearance if it meets the following conditions: (1) the collections are
voluntary; (2) the collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government; (3) the collections are non-controversial
and do not raise issues of concern to other Federal agencies; (4) the
collections elicit opinions from respondents who previously had
experience with Social Security programs or services, or are likely to
do so in the near future; (5) we collect personally identifiable
information (PII) only to the extent necessary and we do not retain it;
(6) we will use information gathered only internally for general
service improvement and program management purposes and we will not
release it outside of the agency; (7) we will not use information we
gather for the purpose of substantially informing influential policy
decisions; and (8) information we gather will yield qualitative
information; the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address the target
population to which generalizations will be made. Depending on the
study design and the type of results being elicited, such collections
may still be eligible for submission for other generic mechanisms that
are designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The respondents are recipients of SSA services (including most
members of the public), professionals, and individuals who work on
behalf of SSA beneficiaries.
Type of Request: Extension of an OMB-approved information
collection.
Affected Public: Individuals and households, businesses and
organizations, State, Local or Tribal government.
Total Estimated Number of Respondents: 5,454,212.
Below we provide projected average estimates for the next three
years:
Annual Respondents: 1,818,404.
Annual Responses: 1,818,404.
Frequency of Response: Once per request.
Average minutes per Response: 13 minutes (12.6912).
Estimated Annual Burden: 384,629 hours.
II. SSA submitted the information collection below to OMB for
clearance. Your comments regarding this information collection would be
most useful if OMB and SSA receive them 30 days from the date of this
publication. To be sure we consider your comments, we must receive them
no later than August 9, 2023. Individuals can obtain copies of this OMB
clearance package
[[Page 43643]]
by writing to [email protected].
Generic Clearance for the Collection of Improving Customer
Experience (OMB Circular A-11, Section 280 Implementation)--0960-0818.
A modern, streamlined and responsive customer experience means: raising
government-wide customer experience to the average of the private
sector service industry; developing indicators for high-impact Federal
programs to monitor progress towards excellent customer experience and
mature digital services; and providing the structure (including
increasing transparency) and resources to ensure customer experience is
a focal point for agency leadership. This proposed information
collection activity provides a means to garner customer and stakeholder
feedback in an efficient, timely manner in accordance with the
Administration's commitment to improving customer service delivery as
discussed in section 280 of OMB Circular A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf. As discussed in
OMB guidance, agencies should identify their highest-impact customer
journeys (using customer volume, annual program cost, and/or knowledge
of customer priority as weighting factors) and select touchpoints/
transactions within those journeys to collect feedback.
These results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of Federal programs to the
customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
SSA will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
The collections elicit opinions from respondents who had
experience with Social Security programs or may have experience with
the programs or services, or expect to do so in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes; and
Upon agreement between OMB and the agency all or a subset
of information may be released as part of A-11, Section 280
requirements only on performance.gov. Summaries of customer research
and user testing activities may be included in public-facing customer
journey maps.
Additional release of data must be done coordinated with
OMB.
These collections will allow for ongoing, collaborative, and
actionable communications between the Agency, its customers and
stakeholders, and OMB as it monitors agency compliance on section 280.
These responses will inform efforts to improve or maintain the quality
of service offered to the public. If this information is not collected,
vital feedback from customers and stakeholders on services will be
unavailable.
The respondents are individuals and households, businesses and
organizations, State, local or Tribal government.
Type of Request: Extension of an OMB-approved information
collection.
Affected Public: Individuals and households, businesses and
organizations, State, local or Tribal government.
Total Estimated Number of Respondents: 17,866,680.
Below we provide projected average estimates for the next three
years:
Annual Respondents: 5,955,560.
Annual Responses: 1,142,475.
Frequency of Response: Once per request.
Average minutes per Response: 12 minutes (11.51).
Estimated Annual Burden: 384,629 hours.
Dated: July 3, 2023.
Faye Lipsky,
Staff Director, Office of Regulations and Reports Clearance, Office of
Legislation and Congressional Affairs, Social Security Administration.
[FR Doc. 2023-14447 Filed 7-7-23; 8:45 am]
BILLING CODE 4191-02-P