Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 38105-38106 [2023-12501]

Download as PDF ddrumheller on DSK120RN23PROD with NOTICES1 Federal Register / Vol. 88, No. 112 / Monday, June 12, 2023 / Notices V. Authority and Signature establishments used in this analysis based on updated data. OSHA will summarize the comments submitted in response to this notice and will include this summary in the request to OMB to extend the approval of the information collection requirements. Type of Review: Extension of a currently approved collection. Title: Access to Employee Exposure and Medical Records. OMB Control Number: 1218–0065. Affected Public: Business or other forprofits. Number of Respondents: 790,164. Number of Responses: 7,342,641. Frequency of Responses: On occasion. Average Time per Response: Varies. Estimated Total Burden Hours: 816,012. Estimated Cost (Operation and Maintenance): $0. Signed at Washington, DC. James S. Frederick, Deputy Assistant Secretary of Labor for Occupational Safety and Health. IV. Public Participation—Submission of Comments on This Notice and Internet Access to Comments and Submissions AGENCY: You may submit comments in response to this document as follows: (1) electronically at https:// www.regulations.gov, which is the Federal eRulemaking Portal; (2) by facsimile (fax), if your comments, including attachments, are not longer than 10 pages you may fax them to the OSHA Docket Office at 202–693–1648; or (3) by hard copy. All comments, attachments, and other material must identify the agency name and the OSHA docket number for the ICR OSHA–2009– 0043. You may supplement electronic submissions by uploading document files electronically. Comments and submissions are posted without change at https:// www.regulations.gov. Therefore, OSHA cautions commenters about submitting personal information such as social security numbers and dates of birth. Although all submissions are listed in the https://www.regulations.gov index, some information (e.g., copyrighted material) is not publicly available to read or download from this website. All submissions, including copyrighted material, are available for inspection and copying at the OSHA Docket Office. Information on using the https:// www.regulations.gov website to submit comments and access the docket is available at the website’s ‘‘User Tips’’ link. Contact the OSHA Docket Office at (202) 693–2350, (TTY (877) 889–5627) for information about materials not available from the website, and for assistance in using the internet to locate docket submissions. VerDate Sep<11>2014 17:39 Jun 09, 2023 Jkt 259001 James S. Frederick, Deputy Assistant Secretary of Labor for Occupational Safety and Health, directed the preparation of this notice. The authority for this notice is the Paperwork Reduction Act of 1995 (44 U.S.C. 3506 et seq.) and Secretary of Labor’s Order No. 8–2020 (85 FR 58393). [FR Doc. 2023–12393 Filed 6–9–23; 8:45 am] BILLING CODE 4510–26–P NATIONAL AERONAUTICS AND SPACE ADMINISTRATION [Notice: (23–061)] NASA Astrophysics Advisory Committee; Meeting National Aeronautics and Space Administration. ACTION: Notice of meeting. In accordance with the Federal Advisory Committee Act, Public Law 92–463, as amended, the National Aeronautics and Space Administration (NASA) announces a meeting of the Astrophysics Advisory Committee. This Committee reports to the Director, Astrophysics Division, Science Mission Directorate, NASA Headquarters. The meeting will be held for the purpose of soliciting, from the scientific community and other persons, scientific and technical information relevant to program planning. DATES: Tuesday, June 27, 2023, 9:00 a.m.–5:00 p.m.; and Wednesday, June 28, 2023, 9:00 a.m.–4:00 p.m., Eastern Time. SUMMARY: Public attendance will be virtual only. See dial-in and Webex information below under SUPPLEMENTARY INFORMATION. FOR FURTHER INFORMATION CONTACT: Ms. KarShelia Kinard, Science Mission Directorate, NASA Headquarters, Washington, DC 20546, (202) 358–2355 or karshelia.kinard@nasa.gov. SUPPLEMENTARY INFORMATION: As noted above, this meeting is virtual and will take place telephonically and via Webex. Any interested person must use a touch-tone phone to participate in this meeting. The Webex connectivity information for each day is provided below. For audio, when you join the Webex event, you may use your computer or provide your phone number to receive a call back, ADDRESSES: PO 00000 Frm 00091 Fmt 4703 Sfmt 4703 38105 otherwise, call the U.S. toll conference number listed for each day. For Tuesday, June 27, 2023, the Webex information for attendees is: https://nasaenterprise.webex.com/ nasaenterprise/ j.php?MTID=mb4eacdf8d0f56486 c3820df59ee404d8. The meeting number is: 2760 200 7429 and the meeting password is: Apac0627#. To join by telephone, the toll numbers are 1–929–251–9612 or 1–415–527–5035. (Access Code: 2760 200 7429). For Wednesday, June 28, 2023, the Webex information for attendees is: https://nasaenterprise.webex.com/ nasaenterprise/j.php?MTID= m52b6f2aee09de4b09e2fbe95d0f67908. The meeting number is: 2762 839 1662 and the meeting password is: Apac0628#. To join by telephone, the toll numbers are 1–929–251–9612 or 1– 415–527–5035. (Access Code: 2762 839 1662). The agenda for the meeting includes the following topics: —Astrophysics Division Update —Updates on Specific Astrophysics Missions —Discussion of Reports from the Program Analysis Groups The agenda and Program Analysis Group presentations will be posted on the Astrophysics Advisory Committee web page: https://science.nasa.gov/ researchers/nac/science-advisorycommittees/apac. The public may submit and upvote comments/questions ahead of the meeting through the website: APAC Summer Meeting—NASA (cnf.io), that will be opened for input on June 12, 2023. It is imperative that the meeting be held on these dates to accommodate the scheduling priorities of the key participants. Carol Hamilton, Acting Advisory Committee Management Officer, National Aeronautics and Space Administration. [FR Doc. 2023–12413 Filed 6–9–23; 8:45 am] BILLING CODE 7510–13–P NATIONAL SCIENCE FOUNDATION Information Collection; Improving Customer Experience (OMB Circular A–11, Section 280 Implementation) National Science Foundation. Notice; request for comment. AGENCY: ACTION: The National Science Foundation (NSF), as part of its continuing effort to reduce paperwork and respondent burden, is announcing an opportunity for public comment on SUMMARY: E:\FR\FM\12JNN1.SGM 12JNN1 38106 Federal Register / Vol. 88, No. 112 / Monday, June 12, 2023 / Notices ddrumheller on DSK120RN23PROD with NOTICES1 a collection of information by the Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, and to allow 60 days for public comment in response to the notice. This notice solicits comments on renewing an existing collection by the Agency. DATES: Submit comments on or before: August 11, 2023. FOR FURTHER INFORMATION CONTACT: Suzanne H. Plimpton, Reports Clearance Officer, National Science Foundation, 2415 Eisenhower Avenue, Suite E7400, Alexandria, Virginia 22314; telephone (703) 292–7556; or send email to splimpto@nsf.gov. Individuals who use a telecommunications device for the deaf (TDD) may call the Federal Information Relay Service (FIRS) at 1– 800–877–8339, which is accessible 24 hours a day, 7 days a week, 365 days a year (including Federal holidays). SUPPLEMENTARY INFORMATION: A. Purpose Under the PRA, (44 U.S.C. 3501– 3520) Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. ‘‘Collection of information’’ is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and includes Agency requests or requirements that members of the public submit reports, keep records, or provide information to a third party. Section 3506(c)(2)(A) of the PRA requires Federal agencies to provide a 60-day notice in the Federal Register concerning each proposed collection of information, including each proposed extension of an existing collection of information, before submitting the collection to OMB for approval. To comply with this requirement, GSA is publishing notice of the proposed collection of information set forth in this document. Whether seeking a loan, Social Security benefits, veterans benefits, or other services provided by the Federal Government, individuals and businesses expect Government customer services to be efficient and intuitive, just like services from leading private-sector organizations. Yet the 2016 American Consumer Satisfaction Index and the 2017 Forrester Federal Customer Experience Index show that, on average, Government services lag nine percentage points behind the private sector. A modern, streamlined and responsive customer experience means: raising government-wide customer VerDate Sep<11>2014 17:39 Jun 09, 2023 Jkt 259001 experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership. To support this, OMB Circular A–11 Section 280 established Government-wide standards for mature customer experience organizations in Government and measurement. To enable Federal programs to deliver the experience taxpayers deserve, they must undertake three general categories of activities: conduct ongoing customer research, gather and share customer feedback, and test services and digital products. These data collection efforts may be either qualitative or quantitative in nature or may consist of mixed methods. Additionally, data may be collected via a variety of means, including but not limited to electronic or social media, direct or indirect observation (i.e., in person, video and audio collections), interviews, questionnaires, surveys, and focus groups. DHS will limit its inquiries to data collections that solicit strictly voluntary opinions or responses. Steps will be taken to ensure anonymity of respondents in each activity covered by this request. The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. It will also provide government-wide data on customer experience that can be displayed on performance.gov to help build transparency and accountability of Federal programs to the customers they serve. Method of Collection: NSF will collect this information by electronic means when possible, as well as by mail, fax, telephone, technical discussions, and in-person interviews. NSF also may utilize observational techniques to collect this information. Data: OMB Clearance Number: 3145–0254. Form Number(s): None. Type of Review: Renewal. B. Annual Reporting Burden Affected Public: Collections will be targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. For the purposes of this request, PO 00000 Frm 00092 Fmt 4703 Sfmt 4703 ‘‘customers’’ are individuals, businesses, and organizations that interact with a Federal Government agency or program, either directly or via a Federal contractor. This could include individuals or households; businesses or other for-profit organizations; not-forprofit institutions; State, local or Tribal governments; Federal Government; and universities. Estimated Number of Respondents: 2,001,550. Estimated Time per Response: Varied, dependent upon the data collection method used. The possible response time to complete a questionnaire or survey may be 3 minutes or up to 2 hours to participate in an interview. Estimated Total Annual Burden Hours: 101,125. Estimated Total Annual Cost to Public: $0. C. Public Comments NSF invites comments on: (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (b) the accuracy of the agency’s estimate of the burden (including hours and cost) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they also will become a matter of public record. Dated: June 7, 2023. Suzanne H. Plimpton, Reports Clearance Officer, National Science Foundation. [FR Doc. 2023–12501 Filed 6–9–23; 8:45 am] BILLING CODE 7555–01–P NUCLEAR REGULATORY COMMISSION [NRC–2023–0033] Information Collection: Notices of Enforcement Discretion (NOEDs) for Operating Power Reactors and Gaseous Diffusion Plants (NRC Enforcement Policy) Nuclear Regulatory Commission. AGENCY: E:\FR\FM\12JNN1.SGM 12JNN1

Agencies

[Federal Register Volume 88, Number 112 (Monday, June 12, 2023)]
[Notices]
[Pages 38105-38106]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-12501]


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NATIONAL SCIENCE FOUNDATION


Information Collection; Improving Customer Experience (OMB 
Circular A-11, Section 280 Implementation)

AGENCY: National Science Foundation.

ACTION: Notice; request for comment.

-----------------------------------------------------------------------

SUMMARY: The National Science Foundation (NSF), as part of its 
continuing effort to reduce paperwork and respondent burden, is 
announcing an opportunity for public comment on

[[Page 38106]]

a collection of information by the Agency. Under the Paperwork 
Reduction Act of 1995 (PRA), Federal agencies are required to publish 
notice in the Federal Register concerning each proposed collection of 
information, and to allow 60 days for public comment in response to the 
notice. This notice solicits comments on renewing an existing 
collection by the Agency.

DATES: Submit comments on or before: August 11, 2023.

FOR FURTHER INFORMATION CONTACT: Suzanne H. Plimpton, Reports Clearance 
Officer, National Science Foundation, 2415 Eisenhower Avenue, Suite 
E7400, Alexandria, Virginia 22314; telephone (703) 292-7556; or send 
email to [email protected]. Individuals who use a telecommunications 
device for the deaf (TDD) may call the Federal Information Relay 
Service (FIRS) at 1-800-877-8339, which is accessible 24 hours a day, 7 
days a week, 365 days a year (including Federal holidays).

SUPPLEMENTARY INFORMATION: 

A. Purpose

    Under the PRA, (44 U.S.C. 3501-3520) Federal agencies must obtain 
approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. ``Collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes Agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
Section 3506(c)(2)(A) of the PRA requires Federal agencies to provide a 
60-day notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of an 
existing collection of information, before submitting the collection to 
OMB for approval. To comply with this requirement, GSA is publishing 
notice of the proposed collection of information set forth in this 
document.
    Whether seeking a loan, Social Security benefits, veterans 
benefits, or other services provided by the Federal Government, 
individuals and businesses expect Government customer services to be 
efficient and intuitive, just like services from leading private-sector 
organizations. Yet the 2016 American Consumer Satisfaction Index and 
the 2017 Forrester Federal Customer Experience Index show that, on 
average, Government services lag nine percentage points behind the 
private sector.
    A modern, streamlined and responsive customer experience means: 
raising government-wide customer experience to the average of the 
private sector service industry; developing indicators for high-impact 
Federal programs to monitor progress towards excellent customer 
experience and mature digital services; and providing the structure 
(including increasing transparency) and resources to ensure customer 
experience is a focal point for agency leadership. To support this, OMB 
Circular A-11 Section 280 established Government-wide standards for 
mature customer experience organizations in Government and measurement. 
To enable Federal programs to deliver the experience taxpayers deserve, 
they must undertake three general categories of activities: conduct 
ongoing customer research, gather and share customer feedback, and test 
services and digital products.
    These data collection efforts may be either qualitative or 
quantitative in nature or may consist of mixed methods. Additionally, 
data may be collected via a variety of means, including but not limited 
to electronic or social media, direct or indirect observation (i.e., in 
person, video and audio collections), interviews, questionnaires, 
surveys, and focus groups. DHS will limit its inquiries to data 
collections that solicit strictly voluntary opinions or responses. 
Steps will be taken to ensure anonymity of respondents in each activity 
covered by this request.
    The results of the data collected will be used to improve the 
delivery of Federal services and programs. It will include the creation 
of personas, customer journey maps, and reports and summaries of 
customer feedback data and user insights. It will also provide 
government-wide data on customer experience that can be displayed on 
performance.gov to help build transparency and accountability of 
Federal programs to the customers they serve.
    Method of Collection:
    NSF will collect this information by electronic means when 
possible, as well as by mail, fax, telephone, technical discussions, 
and in-person interviews. NSF also may utilize observational techniques 
to collect this information.
    Data:
    OMB Clearance Number: 3145-0254.
    Form Number(s): None.
    Type of Review: Renewal.

B. Annual Reporting Burden

    Affected Public: Collections will be targeted to the solicitation 
of opinions from respondents who have experience with the program or 
may have experience with the program in the near future. For the 
purposes of this request, ``customers'' are individuals, businesses, 
and organizations that interact with a Federal Government agency or 
program, either directly or via a Federal contractor. This could 
include individuals or households; businesses or other for-profit 
organizations; not-for-profit institutions; State, local or Tribal 
governments; Federal Government; and universities.
    Estimated Number of Respondents: 2,001,550.
    Estimated Time per Response: Varied, dependent upon the data 
collection method used. The possible response time to complete a 
questionnaire or survey may be 3 minutes or up to 2 hours to 
participate in an interview.
    Estimated Total Annual Burden Hours: 101,125.
    Estimated Total Annual Cost to Public: $0.

C. Public Comments

    NSF invites comments on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information will have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for OMB approval of this 
information collection; they also will become a matter of public 
record.

    Dated: June 7, 2023.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2023-12501 Filed 6-9-23; 8:45 am]
BILLING CODE 7555-01-P
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