Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: HRSA Grantee Customer Satisfaction Survey, 15053 [2023-04863]
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15053
Federal Register / Vol. 88, No. 47 / Friday, March 10, 2023 / Notices
Health Resources and Services
Administration
Agency Information Collection
Activities: Proposed Collection: Public
Comment Request; Information
Collection Request Title: HRSA
Grantee Customer Satisfaction Survey
Health Resources and Services
Administration (HRSA), Department of
Health and Human Services.
AGENCY:
ACTION:
When
submitting comments or requesting
information, please include the ICR title
for reference.
Information Collection Request Title:
HRSA Grantee Customer Satisfaction
Survey, OMB No. 0906–0006—
REVISION.
Abstract: The Office of Federal
Assistance Management within HRSA
plans to survey HRSA grant recipients
to better understand their opinions
about HRSA’s grants processes and to
improve the way HRSA conducts
business with them. This survey will
focus on grantee customer satisfaction
areas related to the grants life cycle,
grantee relationships with HRSA staff
(e.g., Project Officers, Grants
Management Officers), technical
assistance received from HRSA Bureaus
and Offices, availability of grant
resources, and grantee access to
guidance and instructional documents,
etc. The seven grants management areas,
which are directly related to the grants
life cycle, are: Customer Service/
Cooperation; Policies and Procedures;
Pre-Award Phase; Award Phase;
Reporting/Post-Award Administration;
Technical Assistance; and Priorities for
Improvement. Receiving this
information from external customers
will provide HRSA with a repository of
information that will be incorporated
into strategic efforts to improve grants
management services and customer
service.
Need and Proposed Use of the
Information: The HRSA Grantee
Customer Satisfaction Survey will
provide meaningful and relevant results
to agency decision-makers about various
customer satisfaction domains (e.g.,
efficiency, timeliness, usefulness,
SUPPLEMENTARY INFORMATION:
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Notice.
In compliance with the
requirement for opportunity for public
comment on proposed data collection
projects of the Paperwork Reduction Act
of 1995, HRSA announces plans to
submit an Information Collection
Request (ICR), described below, to the
Office of Management and Budget
(OMB). Prior to submitting the ICR to
OMB, HRSA seeks comments from the
public regarding the burden estimate,
below, or any other aspect of the ICR.
SUMMARY:
Comments on this ICR should be
received no later than May 9, 2023.
DATES:
Submit your comments to
paperwork@hrsa.gov or mail the HRSA
Information Collection Clearance
Officer, Room 14N39, 5600 Fishers
Lane, Rockville, Maryland 20857.
ADDRESSES:
To
request more information on the
proposed project or to obtain a copy of
the data collection plans and draft
instruments, email paperwork@hrsa.gov
or call Samantha Miller, the HRSA
Information Collection Clearance
Officer, at (301) 594–4394.
FOR FURTHER INFORMATION CONTACT:
responsiveness, quality of and overall
satisfaction with HRSA project officers,
products, and services). The information
collected will assist HRSA in its efforts
to gauge, understand, and effectively
respond to the needs and concerns of its
customers, especially as they relate to
the aforementioned areas. The survey
results will provide HRSA with concrete
indicators regarding the best areas in
which to dedicate resources to improve
customer service. This information will
be used to support agency-wide
continuous quality improvement efforts.
Survey results will also be used by
HRSA to improve the efficiency, quality,
and timeliness of its grants business
processes, as well as to strengthen its
partnership with external customers.
Likely Respondents: HRSA grantees,
specifically individuals who hold
positions as a grantee’s Grant
Administrator, Business Officer, or
Project Director/Principal Investigators,
etc.
Burden Statement: Burden in this
context means the time expended by
persons to generate, maintain, retain,
disclose, or provide the information
requested. This includes the time
needed to review instructions; to
develop, acquire, install, and utilize
technology and systems for the purpose
of collecting, validating, and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information; to search
data sources; to complete and review
the collection of information; and to
transmit or otherwise disclose the
information. The total annual burden
hours estimated for this ICR are
summarized in the table below.
TOTAL ESTIMATED ANNUALIZED BURDEN HOURS
Number of
respondents
Form name
HRSA Grants Management Customer Satisfaction Survey
Total ..............................................................................
Number of
responses per
respondent
Total
responses *
Average
burden per
response
(in hours)
Total burden
hours
3,690
1
1,180
0.25
295
3,690
1
1,180
0.25
295
lotter on DSK11XQN23PROD with NOTICES1
* The Survey will be sent to 3,690 grantee organization contacts. Based on HRSA Customer Grantee Satisfaction Surveys administered in previous years, HRSA estimates a 32 percent response rate.
HRSA specifically requests comments
on (1) the necessity and utility of the
proposed information collection for the
proper performance of the agency’s
functions, (2) the accuracy of the
estimated burden, (3) ways to enhance
the quality, utility, and clarity of the
information to be collected, and (4) the
use of automated collection techniques
VerDate Sep<11>2014
17:45 Mar 09, 2023
Jkt 259001
or other forms of information
technology to minimize the information
collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023–04863 Filed 3–9–23; 8:45 am]
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Federal Advisory Committee Act, as
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[Federal Register Volume 88, Number 47 (Friday, March 10, 2023)]
[Notices]
[Page 15053]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-04863]
[[Page 15053]]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: HRSA
Grantee Customer Satisfaction Survey
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.
DATES: Comments on this ICR should be received no later than May 9,
2023.
ADDRESSES: Submit your comments to [email protected] or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, Maryland 20857.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email [email protected] or call Samantha Miller,
the HRSA Information Collection Clearance Officer, at (301) 594-4394.
SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: HRSA Grantee Customer
Satisfaction Survey, OMB No. 0906-0006--REVISION.
Abstract: The Office of Federal Assistance Management within HRSA
plans to survey HRSA grant recipients to better understand their
opinions about HRSA's grants processes and to improve the way HRSA
conducts business with them. This survey will focus on grantee customer
satisfaction areas related to the grants life cycle, grantee
relationships with HRSA staff (e.g., Project Officers, Grants
Management Officers), technical assistance received from HRSA Bureaus
and Offices, availability of grant resources, and grantee access to
guidance and instructional documents, etc. The seven grants management
areas, which are directly related to the grants life cycle, are:
Customer Service/Cooperation; Policies and Procedures; Pre-Award Phase;
Award Phase; Reporting/Post-Award Administration; Technical Assistance;
and Priorities for Improvement. Receiving this information from
external customers will provide HRSA with a repository of information
that will be incorporated into strategic efforts to improve grants
management services and customer service.
Need and Proposed Use of the Information: The HRSA Grantee Customer
Satisfaction Survey will provide meaningful and relevant results to
agency decision-makers about various customer satisfaction domains
(e.g., efficiency, timeliness, usefulness, responsiveness, quality of
and overall satisfaction with HRSA project officers, products, and
services). The information collected will assist HRSA in its efforts to
gauge, understand, and effectively respond to the needs and concerns of
its customers, especially as they relate to the aforementioned areas.
The survey results will provide HRSA with concrete indicators regarding
the best areas in which to dedicate resources to improve customer
service. This information will be used to support agency-wide
continuous quality improvement efforts. Survey results will also be
used by HRSA to improve the efficiency, quality, and timeliness of its
grants business processes, as well as to strengthen its partnership
with external customers.
Likely Respondents: HRSA grantees, specifically individuals who
hold positions as a grantee's Grant Administrator, Business Officer, or
Project Director/Principal Investigators, etc.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours
----------------------------------------------------------------------------------------------------------------
Number of Average burden
Form name Number of responses per Total per response Total burden
respondents respondent responses * (in hours) hours
----------------------------------------------------------------------------------------------------------------
HRSA Grants Management Customer 3,690 1 1,180 0.25 295
Satisfaction Survey............
-------------------------------------------------------------------------------
Total....................... 3,690 1 1,180 0.25 295
----------------------------------------------------------------------------------------------------------------
* The Survey will be sent to 3,690 grantee organization contacts. Based on HRSA Customer Grantee Satisfaction
Surveys administered in previous years, HRSA estimates a 32 percent response rate.
HRSA specifically requests comments on (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions, (2) the accuracy of the
estimated burden, (3) ways to enhance the quality, utility, and clarity
of the information to be collected, and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-04863 Filed 3-9-23; 8:45 am]
BILLING CODE 4165-15-P
