Agency Information Collection Activities: Comment Request, 14610 [2023-04796]

Download as PDF 14610 Federal Register / Vol. 88, No. 46 / Thursday, March 9, 2023 / Notices BUREAU OF CONSUMER FINANCIAL PROTECTION [Docket No. CFPB–2023–0019] Agency Information Collection Activities: Comment Request Bureau of Consumer Financial Protection. ACTION: Notice and request for comment. AGENCY: In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting the extension of the Office of Management and Budget’s (OMB’s) approval for an existing information collection titled ‘‘Consumer Response Company Response Survey’’ approved under OMB Control Number 3170–0069. DATES: Written comments are encouraged and must be received on or before May 8, 2023 to be assured of consideration. SUMMARY: You may submit comments, identified by the title of the information collection, OMB Control Number (see below), and docket number (see above), by any of the following methods: • Federal eRulemaking Portal: https://www.regulations.gov. Follow the instructions for submitting comments. • Email: PRA_Comments@cfpb.gov. Include Docket No. CFPB–2023–0019 in the subject line of the email. • Mail/Hand Delivery/Courier: Comment Intake, Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, Washington, DC 20552. Because paper mail in the Washington, DC area and at the Bureau is subject to delay, commenters are encouraged to submit comments electronically. Please note that comments submitted after the comment period will not be accepted. In general, all comments received will become public records, including any personal information provided. Sensitive personal information, such as account numbers or Social Security numbers, should not be included. FOR FURTHER INFORMATION CONTACT: Requests for additional information should be directed to Anthony May, PRA Officer, at (202) 841–0544, or email: CFPB_PRA@cfpb.gov. If you require this document in an alternative electronic format, please contact CFPB_ Accessibility@cfpb.gov. Please do not submit comments to these email boxes. SUPPLEMENTARY INFORMATION: Title of Collection: Consumer Response Company Response Survey. OMB Control Number: 3170–0069. ddrumheller on DSK120RN23PROD with NOTICES1 ADDRESSES: VerDate Sep<11>2014 18:19 Mar 08, 2023 Jkt 259001 Type of Review: Extension without change of a currently approved collection. Affected Public: Individuals or households. Estimated Number of Respondents: 66,700. Estimated Total Annual Burden Hours: 4,669. Abstract: The Bureau will use this information collection to garner consumer feedback through an optional survey at the end of the consumer complaint process. Through the existing survey, consumers have the option to provide feedback on the company’s response to and handling of their complaint. The results of this feedback are shared with the company that responded to the complaint to inform its complaint handling. The Bureau also uses this feedback as one of several inputs to inform its work to assess the accuracy, completeness, and timeliness of company responses to consumer complaints. This information collection asks three questions about the company’s response to and handling of any complaint and requires a narrative description in support of any provided answers. Positive feedback about the company’s handling of the consumer’s complaint would be reflected by affirmative answers to each question and by the narrative in support of each answer. The Company Response Survey allows consumers to offer both positive and negative feedback on their complaint experience. Request for Comments: Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the Bureau, including whether the information will have practical utility; (b) The accuracy of the Bureau’s estimate of the burden of the collection of information, including the validity of the methods and the assumptions used; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; and (d) Ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and/or included in the request for OMB’s approval. All comments will become a matter of public record. Anthony May, Paperwork Reduction Act Officer, Consumer Financial Protection Bureau. [FR Doc. 2023–04796 Filed 3–8–23; 8:45 am] BILLING CODE 4810–AM–P PO 00000 Frm 00018 Fmt 4703 Sfmt 4703 DEPARTMENT OF DEFENSE Department of the Army, Corps of Engineers Inland Waterways Users Board Meeting Notice Department of the Army, U.S. Army Corps of Engineers, DoD. ACTION: Notice of open Federal Advisory Committee meeting. AGENCY: The Department of the Army is publishing this notice to announce the Federal Advisory Committee meeting of the U.S. Army Corps of Engineers, Inland Waterways Users Board (Board). This meeting is open to the public. For additional information about the Board, please visit the committee’s website at https:// www.iwr.usace.army.mil/Missions/ Navigation/Inland-Waterways-UsersBoard/. DATES: The Army Corps of Engineers, Inland Waterways Users Board will conduct a meeting from 9 a.m. to 2:30 p.m. EST on April 13, 2023. ADDRESSES: The Inland Waterways Users Board meeting will be conducted at the Senator John Heinz History Center, 1212 Smallman Street, Pittsburgh, Pennsylvania 15222, 412– 454–6000. The online virtual portion of the Inland Waterways Users Board meeting can be accessed at https:// usace1.webex.com/meet/ndc.nav, Public Call-in: USA Toll-Free 844–800– 2712, USA Caller Paid/International Toll: 1–669–234–1177 Access Code: 199 117 3596, Security Code 1234. FOR FURTHER INFORMATION CONTACT: Mr. Mark R. Pointon, the Designated Federal Officer (DFO) for the committee, in writing at the Institute for Water Resources, U.S. Army Corps of Engineers, ATTN: CEIWR–GN, 7701 Telegraph Road, Casey Building, Alexandria, VA 22315–3868; by telephone at 703–428–6438; and by email at Mark.Pointon@usace.army.mil. Alternatively, contact Mr. Steven D. Riley, an Alternate Designated Federal Officer (ADFO), in writing at the Institute for Water Resources, U.S. Army Corps of Engineers, ATTN: CEIWR– NDC, 7701 Telegraph Road, Casey Building, Alexandria, VA 22315–3868; by telephone at 703–659–3097; and by email at Steven.D.Riley@usace.army.mil. SUPPLEMENTARY INFORMATION: This committee meeting is being held under the provisions of Chapter 10 of title 5, United States Code (U.S.C.) (commonly known as the ‘‘Federal Advisory Committee Act’’ or ‘‘FACA’’), section 552b of title 5, U.S.C. (commonly known as the ‘‘Government in the SUMMARY: E:\FR\FM\09MRN1.SGM 09MRN1

Agencies

[Federal Register Volume 88, Number 46 (Thursday, March 9, 2023)]
[Notices]
[Page 14610]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-04796]



[[Page 14610]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2023-0019]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
the extension of the Office of Management and Budget's (OMB's) approval 
for an existing information collection titled ``Consumer Response 
Company Response Survey'' approved under OMB Control Number 3170-0069.

DATES: Written comments are encouraged and must be received on or 
before May 8, 2023 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2023-0019 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Because paper mail in the Washington, DC area and 
at the Bureau is subject to delay, commenters are encouraged to submit 
comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at (202) 841-0544, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 66,700.
    Estimated Total Annual Burden Hours: 4,669.
    Abstract: The Bureau will use this information collection to garner 
consumer feedback through an optional survey at the end of the consumer 
complaint process. Through the existing survey, consumers have the 
option to provide feedback on the company's response to and handling of 
their complaint. The results of this feedback are shared with the 
company that responded to the complaint to inform its complaint 
handling. The Bureau also uses this feedback as one of several inputs 
to inform its work to assess the accuracy, completeness, and timeliness 
of company responses to consumer complaints.
    This information collection asks three questions about the 
company's response to and handling of any complaint and requires a 
narrative description in support of any provided answers. Positive 
feedback about the company's handling of the consumer's complaint would 
be reflected by affirmative answers to each question and by the 
narrative in support of each answer. The Company Response Survey allows 
consumers to offer both positive and negative feedback on their 
complaint experience.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-04796 Filed 3-8-23; 8:45 am]
BILLING CODE 4810-AM-P
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