Service Performance and Customer Satisfaction Reporting, 59363-59370 [2022-20829]

Agencies

• POSTAL REGULATORY COMMISSION

[Federal Register Volume 87, Number 189 (Friday, September 30, 2022)]
[Proposed Rules]
[Pages 59363-59370]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-20829]


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POSTAL REGULATORY COMMISSION

39 CFR Part 3055

[Docket Nos. RM2022-7; Order No. 6275]
RIN 3211-AA32


Service Performance and Customer Satisfaction Reporting

AGENCY: Postal Regulatory Commission.

ACTION: Notice of proposed rulemaking.

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SUMMARY: The Commission is proposing rules related to service 
performance and customer satisfaction reporting. This notice informs 
the public of the filing, invites public comment, and takes other 
administrative steps.

DATES: Comments are due: October 31, 2022.

ADDRESSES: For additional information, Order No. 6275 can be accessed 
electronically through the Commission's website at https://www.prc.gov. 
Submit comments electronically via the Commission's Filing Online 
system at https://www.prc.gov. Those who cannot submit comments 
electronically should contact the person identified in the FOR FURTHER 
INFORMATION CONTACT section by telephone for advice on filing 
alternatives.

FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at 
202-789-6820.

SUPPLEMENTARY INFORMATION: 

Table of Contents

I. Relevant Statutory Requirements
II. Background
III. Basis and Purpose of Proposed Rules

I. Relevant Statutory Requirements

    Section 3652(e)(1) of title 39 of the United States Code requires 
the Commission to prescribe the content and form of the public reports 
that the Postal Service files with the Commission. 39 U.S.C. 
3652(e)(1). In doing so, the Commission must attempt to provide the 
public with timely information that is adequate to allow it to assess 
the lawfulness of Postal Service rates, should attempt to avoid 
unnecessary or unwarranted Postal Service effort and expense, and must 
endeavor to protect the confidentiality of commercially sensitive 
information. See id. The Commission may initiate proceedings to improve 
the quality, accuracy, or completeness of Postal Service reporting 
whenever it determines that the service performance data have become 
significantly inadequate, could be significantly improved, or otherwise 
require revision as necessitated by the public interest. 39 U.S.C. 
3652(e)(2).
    Additionally, section 3692 directs the Postal Service to develop 
and maintain a publicly available online ``dashboard'' that provides 
weekly service performance data for Market Dominant products and 
mandates that the Commission provide reporting requirements for this 
Postal Service dashboard as well as ``recommendations for any 
modifications to the Postal Service's measurement systems necessary to 
measure and publish the performance information'' located on the 
dashboard. 39 U.S.C. 3692(b)(2), (c). The Postal Service is also 
authorized to provide certain nonpostal services to the public and 
other Governmental agencies and consequently required to periodically 
report the quality of service for these nonpostal services. See 39 
U.S.C. 3703-3705.

II. Background

    Pursuant to 39 U.S.C. 503, 3652, 3653, 3692 and 3705, the 
Commission initiated Docket No. RM2022-7 to update the service 
performance reporting requirements codified in 39 CFR part 3055 and 
make the aforementioned additions for dashboard and nonpostal product 
reporting. On April 26, 2022, the Commission issued Order No. 6160, 
proposing several modifications to the reporting requirements, 
providing an opportunity for interested persons to comment, and 
appointing a Public Representative.\1\ Included among these suggested 
modifications were proposals to require the Postal Service to report 
average actual days to delivery and point impact data, information 
regarding the performance for each national operating plan target, and 
data about mail excluded from measurement. Order No. 6160 at 5-6. The 
Commission also solicited comments on how best to effectuate the 
statutes requiring the Postal Service to report on nonpostal products 
and implement a performance dashboard. Id. at 6-8.
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    \1\ Advance Notice of Proposed Rulemaking to Revise Periodic 
Reporting of Service Performance, April 26, 2022 (Order No. 6160).
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    The Commission received a wide range of comments in response to 
Order No. 6160, both discussing the suggested revisions and proposing 
additional amendments to the reporting requirements.

III. Basis and Purpose of Proposed Rules

    After reviewing the commenters' suggestions and analysis, the 
Commission proposes the following rules.

[[Page 59364]]

    First, the Commission proposes a provision requiring the Postal 
Service to report average actual ``delivery days''--i.e., days in which 
Market Dominant products are eligible for delivery--for each Market 
Dominant product. The Commission finds the metric of average actual 
delivery days an easier metric to understand for some mailers than the 
percentage of on-time delivery metric. Under this proposed provision, 
the Postal Service must also report the following information on 
dispersion around the average: percent delivered within +1 day of 
service standard, percent delivered within +2 days of service standard, 
and percent delivered within +3 days of service standard. These data 
must be reported for each Market Dominant product at the current 
District, Postal Administrative Area (Area), and National levels both 
quarterly in the Service Performance Measurement (SPM) reports and 
annually in the Annual Compliance Review (ACR) reports.
    Second, the Commission proposes a provision requiring the Postal 
Service to report point impact data for the top 10 root causes of on-
time performance failures for each Market Dominant product (except 
those included in Special Services) that did not meet its service 
performance goal pursuant to Sec.  3055.2(d). Balancing the utility of 
the data with the burden to the Postal Service, the Commission notes 
that point impact data is useful for isolating significant drivers of 
delay for products that do not meet their service performance goals 
while avoiding the additional costs of reporting on products that do. 
For First-Class Mail products that do not meet their service 
performance goals, the Postal Service must report the top 10 root 
causes of failure at both the Area level and National level. For the 
remaining Market Dominant products that do not meet service performance 
targets, the Postal Service must report the top 10 root causes of 
failure at the National level. Reporting must occur annually in the 
ACR.
    Third, the Commission proposes that the Postal Service report data 
related to its Site-Specific Operating Plans (SSOPs), by Region and 
Division (as identified in the SSOPs) and at the National level, both 
quarterly and annually. The Commission originally suggested that the 
Postal Service report the performance for each national operating plan 
target; however, because the Postal Service reported that it no longer 
uses such targets, the Commission determined that SSOP information 
should be utilized instead. While these new data do not specifically 
address the performance of the entire postal network, they do provide 
performance data (i.e., percent on-time performance for each SSOP 
measurement category, such as ``Flat Sequencing System'') subdivided 
into Regions and Divisions as well as at the National total.
    Fourth, the Commission proposes that Postal Service report the 
performance of each nonpostal product in the ACR, as required by 39 
U.S.C. 3705. The Commission proposes that these performance data be 
disaggregated by District and Area as well as for the Nation on an 
annual and quarterly basis.
    Fifth, the Commission proposes that the Postal Service report: (a) 
mail excluded from measurement, disaggregated by reason(s) for 
exclusion; and (b) mail volumes measured and unmeasured by Full Service 
Intelligent Mail barcode (IMb). With respect to reporting such mail 
volumes disaggregated by reason for exclusion, the Commission proposes 
that the current quarterly report (filed as a spreadsheet attachment to 
the Postal Service's quarterly reports on service performance) be 
modified to include the number of mailpieces excluded from measurement 
for each exclusion category as well as the percentage of the total 
exclusions represented by that exclusion category. This additional 
reporting is warranted because the percentage calculations alone 
without the supporting volume data do not allow for the evaluation of 
performance trends over time. The Postal Service must report these data 
both on a quarterly basis on the same schedule as its Quarterly Reports 
pursuant to 39 CFR part 3055, subpart B (in other words, 40 days after 
the close of the quarter) and annually in the ACR. Regarding the report 
on mail volume measured and unmeasured by IMb, for each field in the 
current form (filed as a spreadsheet attachment to the Postal Service's 
quarterly reports on service performance), the Postal Service should 
also present the same data point from the same period in the previous 
year. In addition, the Postal Service should present for each product 
category: (1) the percentage of mailpieces in measurement compared to 
total mailpieces; (2) the percentage of mailpieces not in measurement 
compared to total mailpieces; (3) the percentage of Full-Service IMb 
mailpieces in measurement compared to total IMb Full-Service 
mailpieces; and (4) the percentage of Full-Service IMb mailpieces not 
in measurement compared to total IMb Full-Service mailpieces. These 
additional data points will be valuable for mailers and the Commission 
to evaluate measured and unmeasured mail volumes over time. The Postal 
Service should report these data on a quarterly basis, 60 days after 
the close of each quarter, and annually in the ACR. The Commission also 
proposes codifying the existing requirement that the Postal Service 
must provide descriptions of the current methodologies used to verify 
the accuracy, reliability, and representativeness of service 
performance data for each service performance measurement system 90 
days after the close of each fiscal year.\2\
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    \2\ Docket No. PI2016-1, Order Enhancing Service Performance 
Requirements and Closing Docket, August 26, 2016, at 41 (Order No. 
3490).
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    Sixth, pursuant to 39 U.S.C. 3692(b)(2) and (c), the Commission 
proposes the specific requirements for the Postal Service's online 
dashboard of service performance data for each Market Dominant product. 
The Commission proposes requiring the Postal Service to present service 
performance results for each ZIP Code, District, and Area, as well as 
at the National level, updated on a weekly basis. The dashboard should 
include a 5-Digit ZIP Code lookup feature that allows the user to see 
the service performance results for their ZIP Code and match their ZIP 
Codes with the corresponding District and Area. With respect to the 
specific service performance information available on the dashboard, it 
must provide the following data (at a minimum): (1) service performance 
(measured as a percent on-time delivery and average delivery days) by 
each Market Dominant mail class, product, and applicable service 
standard by District, Area, Nation, and 5-Digit ZIP Code; (2) service 
performance (measured as a percent on-time delivery and average 
delivery days) by Market Dominant mail class, product, and applicable 
service standard, by time period of the user's selection, along with 
the previous two fiscal years; and (3) service performance (measured as 
a percent on-time delivery and average delivery days) by Market 
Dominant mail class, product, and applicable service standard based on 
a selected pair of origin/destination 3-Digit or 5-Digit ZIP Code that 
a user would choose. The dashboard should improve transparency, promote 
accountability, provide actionable data, and thus lead to improved 
service performance. The Commission also proposes that the Postal 
Service report several other categories of mail on the dashboard: (1) 
political and election mail; (2) Reply Mail within the First-Class 
Single-Piece Mail category; and (3)

[[Page 59365]]

nonprofit mail (specifically USPS Marketing Mail mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the 
regulations promulgated thereunder and Periodicals mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the 
regulations promulgated thereunder).
    Seventh, the Commission proposes to formally codify requirements 
that will ensure the continuation of the existing auditing program \3\ 
and to consolidate the existing requirements (which are dispersed in 
multiple orders).\4\ Therefore, consistent with the existing auditing 
program, the Commission proposes to require that: (1) the Postal 
Service shall continue with its program to provide third-party audits 
of its service performance measurement systems; (2) for any measure 
deemed by the auditor to be not achieved or partially achieved, the 
Postal Service shall continue to include its response explaining the 
Postal Service's mitigation plan; (3) the Postal Service shall file 
each audit report (and its response) with the Commission no later than 
60 days after each applicable reporting quarter; and (4) the audit 
reports shall continue to specifically include inbound and outbound 
single-piece First-Class Mail International and the Green Card option 
of the Return Receipt as well as the metrics used to perform the audits 
and analysis specific to these types of services.
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    \3\ See, e.g., FY 2022 Q2 Service Performance Measurement 
System--Cover Letter and Audit Report, Audit Response, and Measured/
Unmeasured Volumes Report, May 31, 2022. The audit reports are 
published on the Commission's website, available at https://www.prc.gov; tab ``Reports/Data Service Reports'' and follow the 
``USPS Reports'' hyperlink.
    \4\ See Order No. 4697 at 67; Docket No. PI2019-1, Order 
Granting Request and Approving Use of Internal Service Performance 
Measurement System, July 1, 2020, at 10-11 (Order No. 5576).
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    Finally, the Commission proposes several typographical changes to 
the existing regulations, including updates to terminology and deleting 
unnecessary references.

List of Subjects in 39 CFR Part 3055

    Administrative practice and procedure, Reporting and recordkeeping 
requirements.

    For the reasons stated in the preamble, the Commission proposes to 
amend 39 CFR part 3055 as follows:

PART 3055--SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING

0
1. The authority citation for part 3055 is revised to read as follows:

    Authority:  39 U.S.C. 503; 3652; 3653; 3692(b) and (c); 3705.

Subpart A--Annual Reporting of Service Performance Achievements

0
2. Revise Sec.  3055.1 to read as follows:


Sec.  3055.1  Annual Reporting of service performance achievements.

    For each Market Dominant product specified in the Mail 
Classification Schedule in part 3040, appendix A to subpart A of part 
3040 of this chapter (and for each competitive nonpostal service 
product specified in the Mail Classification Schedule in part 3040, 
appendix B to subpart A of part 3040 of this chapter), the Postal 
Service shall file a report as part of the section 3652 report 
addressing service performance achievements for the preceding fiscal 
year.
0
3. Amend Sec.  3055.2 by revising paragraphs (a) and (j) and by adding 
paragraphs (l) through (n) to read as follows:


Sec.  3055.2  Contents of the annual report of service performance 
achievements.

    (a) The items in paragraphs (b) through (n) of this section shall 
be included in the annual report of service performance achievements.
* * * * *
    (j) Documentation showing how data reported at a given level of 
aggregation were derived from data reported at greater levels of 
disaggregation. Such documentation shall be in electronic format with 
all data links preserved. It shall show all formulas used, including 
volumes and other weighting factors. Any graphical representation of 
data provided shall also be accompanied by the underlying data 
presented in spreadsheet form.
* * * * *
    (l) For each Market Dominant product, the average time in which the 
product was delivered, measured by actual delivery days, during the 
previous fiscal year, provided at the District, Postal Administrative 
Area, and National levels. ``Actual delivery days'' shall include all 
days in which Market Dominant products are eligible for delivery, 
excluding Sundays and holidays. Such information shall include the 
following information on dispersion around the average:
    (1) The percent of mailpieces delivered within +1 day of the 
applicable service standard;
    (2) The percent of mailpieces delivered within +2 days of the 
applicable service standard; and
    (3) The percent of mailpieces delivered within +3 days of the 
applicable service standard.
    (m) A description of each Site-Specific Operating Plan, including 
on-time service performance (as a percentage rounded to one decimal 
place) for each Site-Specific Operating Plan measurement category 
during the previous fiscal year. Such information shall be at the 
National level and disaggregated by Division and Region.
    (n) A description of the total mail measured and excluded from 
measurement. Such description shall include:
    (1) For each class of Market Dominant products (except Special 
Services), a report of the reasons that mailpieces were excluded from 
measurement during the previous fiscal year. The report shall include:
    (i) The exclusion reason;
    (ii) The exclusion description;
    (iii) The number of mailpieces excluded from measurement, which is 
the sum of all mailpieces excluded from measurement for the individual 
exclusion reason; and
    (iv) The exclusion reason as a percent of total mailpieces excluded 
from measurement, which is the number of mailpieces excluded from 
measurement (i.e., provided in paragraph (n)(1)(iii) of this section) 
divided by the sum of all mailpieces excluded from measurement across 
all exclusion reason categories (i.e., the sum of all values provided 
in paragraph (n)(1)(iii) of this section).
    (2) The report described in paragraph (n)(1) of this section shall 
follow the format as shown below:

[[Page 59366]]



                      Table 1 to Paragraph (n)(2)--Exclusion Reasons Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
                                                                                Number of
                                                                Exclusion       mailpieces     Exclusion reason
                      Exclusion reason                         description    excluded from     as a percent of
                                                                               measurement     total exclusions
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
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    (3) For each class of Market Dominant products and for each Market 
Dominant product (except Special Services), a description of the mail 
volumes measured and un-measured during the previous fiscal year. The 
description shall explain in detail any notations regarding the Postal 
Service's inability to collect any data. Corresponding data shall also 
be provided for the same period last year (SPLY).
    (4) The report described in paragraph (n)(3) of this section shall 
follow the format as shown below:

           Table 2 to paragraph (n)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
                                    [caret][caret]              [caret][caret]              [caret][caret]
        Class/product        -----------------------------------------------------------------------------------
                                Prior FY        SPLY        Prior FY        SPLY        Prior FY        SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-
 ODIS)
Total Number of Pieces in
 Measurement
Total Number of Pieces
 Eligible for Full-Service
 IMb
Total Number of Full-Service
 IMb Pieces Included in
 Measurement
Total Number of Full-Service
 IMb Pieces Excluded from
 Measurement
Total Number of Pieces Not
 in Measurement
% of Pieces in Measurement
 Compared to Total Pieces
% of Pieces Not in
 Measurement Compared to
 Total Pieces
% of Full-Service IMb Pieces
 in Measurement Compared to
 Total IMb Full-Service
 Pieces
% of Full-Service IMb Pieces
 Not in Measurement Compared
 to Total IMb Full-Service
 Pieces
----------------------------------------------------------------------------------------------------------------

    (5) Descriptions of the current methodologies used to verify the 
accuracy, reliability, and representativeness of service performance 
data for each service performance measurement system.


Sec.  3055.7  [Removed and Reserved].

0
4. Remove and reserve Sec.  3055.7.
0
5. Amend Sec.  3055.20 by revising paragraphs (a) and (b) and by adding 
paragraph (c) to read as follows:


Sec.  3055.20  First-Class Mail.

    (a) For each of the Single-Piece Letters/Postcards, Presorted 
Letters/Postcards, and Flats products within the First-Class Mail 
class, report the on-time service performance (as a percentage rounded 
to one decimal place), disaggregated by mail subject to the overnight, 
2-day, 3-day, 4-day, and 5-day service standards, as well as in the 
aggregate for the 3-to-5-day service standards.
    (b) For each of the Outbound Single-Piece First-Class Mail 
International and Inbound Letter Post products within the First-Class 
Mail class, report the on-time service performance (as a percentage 
rounded to one decimal place), disaggregated by mail subject to the 2-
day, 3-day, 4-day, and 5-day service standards, as well as in the 
aggregate for the 3-to-5-day service standards and in the aggregate for 
all service standards combined.
    (c) For each product that does not meet its service goal during the 
reporting period, report the point impact data for the top ten root 
causes of on-time service performance failures, at the Postal 
Administrative Area and National levels, during the previous fiscal 
year. ``Point impact data'' means the number of percentage points by 
which on-time performance decreased due to a specific root cause of 
failure. Identification and a description of all potential root causes 
of failure assigned during the previous fiscal year and any changes to 
the Postal Service's methodology for calculating point impact data 
shall be included.
0
6. Revise Sec.  3055.21 to read as follows:


Sec.  3055.21  USPS Marketing Mail.

    (a) For each product within the USPS Marketing Mail class, report 
the on-time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the USPS Marketing Mail class that does 
not meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the

[[Page 59367]]

National level, during the previous fiscal year. ``Point impact data'' 
means the number of percentage points by which on-time performance 
decreased due to a specific root cause of failure. Identification and a 
description of all potential root causes of failure assigned during the 
previous fiscal year and any changes to the Postal Service's 
methodology for calculating point impact data shall be included.
0
7. Revise Sec.  3055.22 to read as follows:


Sec.  3055.22  Periodicals.

    (a) For each product within the Periodicals class, report the on-
time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the Periodicals class that does not 
meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the National level, during the previous fiscal year. 
``Point impact data'' means the number of percentage points by which 
on-time performance decreased due to a specific root cause of failure. 
Identification and a description of all potential root causes of 
failure assigned during the previous fiscal year and any changes to the 
Postal Service's methodology for calculating point impact data shall be 
included.
0
8. Revise Sec.  3055.23 to read as follows:


Sec.  3055.23  Package Services.

    (a) For each product within the Package Services class, report the 
on-time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the Package Services class that does 
not meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the National level, during the previous fiscal year. 
``Point impact data'' means the number of percentage points by which 
on-time performance decreased due to a specific root cause of failure. 
Identification and a description of all potential root causes of 
failure assigned during the previous fiscal year and any changes to the 
Postal Service's methodology for calculating point impact data shall be 
included.
0
9. Add Sec.  3055.25 to read as follows:


Sec.  3055.25  Nonpostal products.

    For each product that is a nonpostal service authorized pursuant to 
39 U.S.C. chapter 37, the Postal Service shall report the on-time 
service performance (as a percentage rounded to one decimal place).

Subpart B--Periodic Reporting of Service Performance Achievements

0
10. Revise Sec.  3055.30 to read as follows:


Sec.  3055.30  Periodic reporting of service performance achievements.

    For each Market Dominant product specified in the Mail 
Classification Schedule in part 3040, appendix A to subpart A of part 
3040 of this chapter (and for each competitive nonpostal service 
product specified in the Mail Classification Schedule in part 3040, 
appendix B to subpart A of part 3040 of this chapter), the Postal 
Service shall file a Quarterly Report with the Commission addressing 
service performance achievements for the preceding fiscal quarter 
(within 40 days of the close of each fiscal quarter, except where 
otherwise specified by the Commission).
0
11. Amend Sec.  3055.31 by revising paragraphs (a) and (d) and by 
adding paragraphs (f) through (i) to read as follows:


Sec.  3055.31  Contents of the Quarterly Report of service performance 
achievements.

    (a) The items in paragraphs (b) through (h) of this section shall 
be included in the quarterly report of service performance 
achievements.
* * * * *
    (d) Documentation showing how data reported at a given level of 
aggregation were derived from data reported at greater levels of 
disaggregation. Such documentation shall be in electronic format with 
all data links preserved. It shall show all formulas used, including 
volumes and other weighting factors. Any graphical representation of 
data provided shall also be accompanied by the underlying data 
presented in spreadsheet form.
* * * * *
    (f) For each Market Dominant product, the average time in which the 
product was delivered, measured by actual delivery days, during the 
previous fiscal quarter, provided at the District, Postal 
Administrative Area, and National levels. ``Actual delivery days'' 
shall include all days in which Market Dominant products are eligible 
for delivery, excluding Sundays and holidays. Such information shall 
include the following information on dispersion around the average:
    (1) The percent of mailpieces delivered within +1 day of the 
applicable service standard;
    (2) The percent of mailpieces delivered within +2 days of the 
applicable service standard; and
    (3) The percent of mailpieces delivered within +3 days of the 
applicable service standard.
    (g) A description of each Site-Specific Operating Plan, including 
on-time service performance (as a percentage rounded to one decimal 
place) for each Site-Specific Operating Plan measurement category 
during the previous fiscal quarter. Such information shall be by Nation 
and disaggregated by Division and Region.
    (h) A description of the total mail measured and excluded from 
measurement. Such description shall include:
    (1) For each class of Market Dominant products (except Special 
Services), a report of the reasons that mailpieces were excluded during 
the previous fiscal quarter. The report shall include:
    (i) The exclusion reason;
    (ii) The exclusion reason description;
    (iii) The number of mailpieces excluded from measurement, which is 
the sum of all mailpieces excluded from measurement for the individual 
exclusion reason; and
    (iv) The exclusion reason as a percent of total mailpieces excluded 
from measurement, which is the number of mailpieces excluded from 
measurement (i.e., provided in paragraph (h)(1)(iii) of this section) 
divided by the sum of all mailpieces excluded from measurement across 
all exclusion reason categories (i.e., the sum of all values in 
provided in paragraph (h)(1)(iii) of this section).
    (v) The report shall include information from each quarter in the 
applicable fiscal year.
    (2) The report described in paragraph (h)(1) of this section shall 
follow the format as shown below:

[[Page 59368]]



                    Table 1 to Paragraph (h)(2)--Exclusion Reasons Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
                                                   Number of mailpieces excluded   Exclusion reason as a percent
                                     Exclusion           from measurement               of total exclusions
        Exclusion reason            description  ---------------------------------------------------------------
                                                    Q1      Q2      Q3      Q4      Q1      Q2      Q3      Q4
----------------------------------------------------------------------------------------------------------------
 
 
----------------------------------------------------------------------------------------------------------------
 
 
----------------------------------------------------------------------------------------------------------------
 
 
----------------------------------------------------------------------------------------------------------------
 
 
----------------------------------------------------------------------------------------------------------------

    (3) For each class of Market Dominant products and for each Market 
Dominant product (except Special Services), a description of the mail 
volumes measured and unmeasured during the previous fiscal quarter. The 
description shall explain in detail any notations regarding the Postal 
Service's inability to collect any data. Corresponding data shall also 
be provided for the same period last year (SPLY). Each report is due 
within 60 days of the close of each fiscal quarter.
    (4) The report described in paragraph (h)(3) of this section shall 
follow the format as shown below:

          Table 2 to Paragraph (h)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
                                    [caret][caret]              [caret][caret]              [caret][caret]
        Class/Product        -----------------------------------------------------------------------------------
                                Prior FQ        SPLY        Prior FQ        SPLY        Prior FQ        SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-
 ODIS)
Total Number of Pieces in
 Measurements
Total Number of Pieces
 Eligible for Full-Service
 IMb
Total Number of Full-Service
 IMb Pieces Included in
 Measurement
Total Number of Full-Service
 IMb Pieces Excluded from
 Measurement
Total Number of Pieces Not
 in Measurement
% of Pieces in Measurement
 Compared to Total Pieces
% of Pieces Not in
 Measurement Compared to
 Total Pieces
% of Full-Service IMb Pieces
 in Measurement Compared to
 Total IMb Full-Service
 Pieces
% of Full-Service IMb Pieces
 Not in Measurement Compared
 to Total IMb Full-Service
 Pieces
----------------------------------------------------------------------------------------------------------------

    (i) A report of quarterly third-party audit results of its internal 
service performance measurement system for Market Dominant products. 
This report shall include a description of the audit measures used and 
the audit results specific to inbound and outbound single-piece First-
Class Mail International and the Green Card option of the Return 
Receipt service. For any measure deemed by the auditor to be not 
achieved or only partially achieved, the Postal Service shall include 
in its report an explanation of its plan to achieve said measure in the 
future. Each report is due within 60 days of the close of each fiscal 
quarter.
0
12. Revise Sec.  3055.45 to read as follows:


Sec.  3055.45  First-Class Mail.

    (a) Single-Piece Letters/Postcards, Presorted Letters/Postcards, 
and Flats. For each of the Single-Piece Letters/Postcards, Presorted 
Letters/Postcards, and Flats products within the First-Class Mail 
class, report the:
    (1) On-time service performance (as a percentage rounded to one 
decimal place), disaggregated by mail subject to the overnight, 2-day, 
3-day, 4-day, and 5-day service standards, as well as in the aggregate 
for the 3-to-5-day service standards, provided at the District, Postal 
Administrative Area, and National levels; and
    (2) Service variance (as a percentage rounded to one decimal place) 
for mail delivered within +1 day, +2 days, and +3 days of its 
applicable service standard, disaggregated by mail subject to the 
overnight, 2-day, 3-day, 4-day, and 5-day service standards, as well as 
in the aggregate for the 3-to-5-day service standards, provided at the 
District, Postal Administrative Area, and National levels.
    (b) Outbound Single-Piece First-Class Mail International and 
Inbound Letter Post. For each of the Outbound Single-Piece First-Class 
Mail International and Inbound Letter Post products within the First-
Class Mail class, report the:
    (1) On-time service performance (as a percentage rounded to one 
decimal place), disaggregated by mail subject to the 2-day, 3-day, 4-
day, and 5-day service standards, as well as in the aggregate for the 
3-to-5-day service standards and in the aggregate for all service 
standards combined, provided at the Postal Administrative Area and 
National levels; and
    (2) Service variance (as a percentage rounded to one decimal place) 
for mail delivered within +1 day, +2 days, and +3 days of its 
applicable service standard, disaggregated by mail subject

[[Page 59369]]

to the overnight, 2-day, 3-day, 4-day, and 5-day service standards, as 
well as in the aggregate for the 3-to-5-day service standards and in 
the aggregate for all service standards combined, provided at the 
Postal Administrative Area and National levels.
0
13. Revise Sec.  3055.50 to read as follows:


Sec.  3055.50  USPS Marketing Mail.

    (a) For each product within the USPS Marketing Mail class, report 
the on-time service performance (as a percentage rounded to one decimal 
place), disaggregated by the Destination Entry (2-day), Destination 
Entry (3-day through 4-day), Destination Entry (5-day through 10-day), 
End-to-End (3-day through 5-day), End-to-End (6-day through 10-day), 
and End-to-End (11-day through 22-day) entry mail/service standards, 
provided at the District, Postal Administrative Area, and National 
levels.
    (b) For each product within the USPS Marketing Mail class, report 
the service variance (as a percentage rounded to one decimal place) for 
mail delivered within +1 day, +2 days, and +3 days of its applicable 
service standard, disaggregated by the Destination Entry (2-day), 
Destination Entry (3-day through 4-day), Destination Entry (5-day 
through 10-day), End-to-End (3-day through 5-day), End-to-End (6-day 
through 10-day), and End-to-End (11-day through 22-day) entry mail/
service standards, provided at the District, Postal Administrative 
Area, and National levels.
0
14. Amend Sec.  3055.55 to revise the introductory text of paragraph 
(a) to read as follows:


Sec.  3055.55  Periodicals.

    (a) In-County Periodicals. For the In-County Periodicals product 
within the Periodicals class, report the:
* * * * *
0
15. Revise Sec.  3055.60 to read as follows:


Sec.  3055.60  Package Services.

    (a) For each product within the Package Services class, report the-
on-time service performance (as a percentage rounded to one decimal 
place), disaggregated by the Destination Entry and End-to-End entry 
mail, provided at the District, Postal Administrative Area, and 
National levels.
    (b) For each product within the Package Services class, report the 
service variance (as a percentage rounded to one decimal place) for 
mail delivered within +1 day, +2 days, and +3 days of its applicable 
service standard, disaggregated by the Destination Entry and End-to-End 
entry mail, provided at the District, Postal Administrative Area, and 
National levels.


Sec.  3055.65  [Amended]

0
16. Amend Sec.  3055.65 by removing paragraph (b)(1) and redesignating 
paragraphs (b)(2) through (5) as paragraphs (b)(1) through (4).
0
17. Add Sec.  3055.70 to read as follows:


Sec.  3055.70  Nonpostal Products.

    For each product that is a nonpostal service authorized pursuant to 
39 U.S.C. chapter 37, the Postal Service shall report the on-time 
service performance (as a percentage rounded to one decimal place), 
provided at the District, Postal Administrative Area, and National 
levels.
0
18. Add subpart D to read as follows:

Subpart D--Public Performance Dashboard

Sec.
3055.100 Definitions applicable to this subpart.
3055.101 Public Performance Dashboard.
3055.102 Contents of the Public Performance Dashboard.
3055.103 Format for data provided in the Public Performance 
Dashboard.


Sec.  3055.100  Definitions applicable to this subpart.

    (a) Actual delivery days refers to all days in which Market 
Dominant products are eligible for delivery, excluding Sundays and 
holidays.
    (b) Election mail refers to items such as ballots, voter 
registration cards, and absentee applications that an authorized 
election official creates for voters.
    (c) Nonprofit mail refers to USPS Marketing Mail mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the 
regulations promulgated thereunder and Periodicals mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the 
regulations promulgated thereunder.
    (d) Political mail refers to any mailpiece sent for political 
campaign purposes by a registered candidate, a campaign committee, or a 
committee of a political party to promote candidates, referendums, or 
campaigns.


Sec.  3055.101  Public Performance Dashboard.

    The Postal Service shall develop and maintain a publicly available 
website with an interactive web-tool that provides performance 
information for Market Dominant products. This website shall be updated 
on a weekly basis, no later than one month from the date of data 
collection. The website shall include, at a minimum, the reporting 
requirements specified in Sec.  3055.102 and adhere to the formatting 
requirements specified in Sec.  3055.103.


Sec.  3055.102  Contents of the Public Performance Dashboard.

    (a) The items in paragraphs (b) through (l) of this section shall 
be included in the Public Performance Dashboard.
    (b) Within each class of Market Dominant products, for each Market 
Dominant product and each service standard applicable to each Market 
Dominant product:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District; and
    (4) The on-time service performance (as a percentage rounded to one 
decimal place) for each 5-Digit ZIP Code.
    (c) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) The average time in which the product was delivered, measured 
by actual delivery days, for the Nation;
    (2) The average time in which the product was delivered, measured 
by actual delivery days, for each Postal Administrative Area;
    (3) The average time in which the product was delivered, measured 
by actual delivery days, for each District; and
    (4) The average time in which the product was delivered, measured 
by actual delivery days, for each 5-Digit ZIP Code.
    (d) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for any given time period that can be selected by a 
dashboard user within the previous two fiscal years; and
    (2) The average time in which the product was delivered, measured 
by actual delivery days, for any given time period that can selected by 
the dashboard user within the previous two fiscal years.
    (e) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) The on-time service performance (as a percentage rounded to one 
decimal

[[Page 59370]]

place) for any given pair of origin/destination 3-Digit or 5-Digit ZIP 
Codes that can be selected by a dashboard user; and
    (2) The average time in which the product was delivered, measured 
by actual delivery days, for any given pair of origin/destination 3-
Digit or 5-Digit ZIP Codes to be selected by the dashboard user.
    (f) For Political mail:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District;
    (4) The on-time service performance (as a percentage rounded to one 
decimal place) for each 5-Digit ZIP Code;
    (5) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for the Nation;
    (6) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each Postal Administrative Area;
    (7) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each District; and
    (8) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each 5-Digit ZIP Code.
    (g) For Election mail:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District;
    (4) The on-time service performance (as a percentage rounded to one 
decimal place) for each 5-Digit ZIP Code;
    (5) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for the Nation;
    (6) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each Postal Administrative Area;
    (7) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each District; and
    (8) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each 5-Digit ZIP Code.
    (h) For the First-Class Mail that the Postal Service identifies as 
Single-Piece Reply Mail:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District;
    (4) The on-time service performance (as a percentage rounded to one 
decimal place) for each 5-Digit ZIP Code;
    (5) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for the Nation;
    (6) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each Postal Administrative Area;
    (7) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each District; and
    (8) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each 5-Digit ZIP Code.
    (i) For Nonprofit mail (within Periodicals and USPS Marketing Mail 
classes of mail):
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District;
    (4) The on-time service performance (as a percentage rounded to one 
decimal place) for each 5-Digit ZIP Code;
    (5) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for the Nation;
    (6) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each Postal Administrative Area;
    (7) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each District; and
    (8) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each 5-Digit ZIP Code.
    (9) The point impact data for the top ten root causes of on-time 
service performance failures, at the Postal Administrative Area and 
National levels. ``Point impact data'' means the number of percentage 
points by which on-time performance decreased due to a specific root 
cause of failure. Identification and a description of all potential 
root causes of failure assigned during the previous fiscal year and any 
changes to the Postal Service's methodology for calculating point 
impact data shall be included.
    (j) For each Market Dominant product and applicable service 
standard, the on-time service performance target currently in effect, 
as well as the on-time service performance target for the previous 
fiscal year.
    (k) A summary of the methodology used to group 5-Digit ZIP Codes 
into the Postal Administrative Areas and Districts with links to more 
detailed explanations if applicable.
    (l) An application that would allow a dashboard user to initiate a 
query in order to access, for each Market Dominant product and 
applicable service standard, the on-time service performance (as a 
percentage rounded to one decimal place) and average time in which a 
mailpiece is delivered by inputting the user's street address, 5-Digit 
ZIP Code, or post office box.


Sec.  3055.103  Format for data provided in the Public Performance 
Dashboard.

    (a) The results of a user-initiated query and the data underlying 
the query results should be exportable via a machine-readable format, 
including but not limited to a comma-separated data file, an Excel 
spreadsheet, XML, or a JSON file, and such data should be made 
accessible to any person or entity utilizing tools and methods designed 
to facilitate access to and extraction of data in bulk, such as an 
Application Programming Interface (API).
    (b) When there is a negative deviation from service performance 
standards, the dashboard should clearly indicate such deviation from 
expected performance and present the service performance from the prior 
week and the same period last year.

    By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2022-20829 Filed 9-29-22; 8:45 am]
BILLING CODE 7710-FW-P