Agency Information Collection Activities: Proposed Collection; Comment Request, 51988 [2022-18190]

Agencies

• Centers for Medicare & Medicaid Services
• DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Federal Register Volume 87, Number 163 (Wednesday, August 24, 2022)]
[Notices]
[Page 51988]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-18190]



[[Page 51988]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifiers CMS-10789]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Centers for Medicare & Medicaid Services, Health and Human 
Services (HHS).

ACTION: Notice.

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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is 
announcing an opportunity for the public to comment on CMS' intention 
to collect information from the public. Under the Paperwork Reduction 
Act of 1995 (the PRA), federal agencies are required to publish notice 
in the Federal Register concerning each proposed collection of 
information (including each proposed extension or reinstatement of an 
existing collection of information) and to allow 60 days for public 
comment on the proposed action. Interested persons are invited to send 
comments regarding our burden estimates or any other aspect of this 
collection of information, including the necessity and utility of the 
proposed information collection for the proper performance of the 
agency's functions, the accuracy of the estimated burden, ways to 
enhance the quality, utility, and clarity of the information to be 
collected, and the use of automated collection techniques or other 
forms of information technology to minimize the information collection 
burden.

DATES: Comments must be received by October 24, 2022.

ADDRESSES: When commenting, please reference the document identifier or 
OMB control number. To be assured consideration, comments and 
recommendations must be submitted in any one of the following ways:
    1. Electronically. You may send your comments electronically to 
https://www.regulations.gov. Follow the instructions for ``Comment or 
Submission'' or ``More Search Options'' to find the information 
collection document(s) that are accepting comments.
    2. By regular mail. You may mail written comments to the following 
address: CMS, Office of Strategic Operations and Regulatory Affairs, 
Division of Regulations Development, Attention: Document Identifier/OMB 
Control Number: __, Room C4-26-05, 7500 Security Boulevard, Baltimore, 
Maryland 21244-1850.
    To obtain copies of a supporting statement and any related forms 
for the proposed collection(s) summarized in this notice, you may make 
your request using one of following:
    1. Access CMS' website address at website address at https://www.cms.gov/Regulations-and-Guidance/Legislation/PaperworkReductionActof1995/PRA-Listing.

FOR FURTHER INFORMATION CONTACT: William N. Parham at (410) 786-4669.

SUPPLEMENTARY INFORMATION:

Contents

    This notice sets out a summary of the use and burden associated 
with the following information collections. More detailed information 
can be found in each collection's supporting statement and associated 
materials (see ADDRESSES).

CMS-10789 Customer Satisfaction Survey for Enterprise Portal Services 
(EPS) Users

    Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain 
approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. The term 
``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 
1320.3(c) and includes agency requests or requirements that members of 
the public submit reports, keep records, or provide information to a 
third party. Section 3506(c)(2)(A) of the PRA requires federal agencies 
to publish a 60-day notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
or reinstatement of an existing collection of information, before 
submitting the collection to OMB for approval. To comply with this 
requirement, CMS is publishing this notice.

Information Collection

    1. Type of Information Collection Request: New Collection (Request 
for a new OMB control number); Title of Information Collection: 
Customer Satisfaction Survey for Enterprise Portal Services (EPS) 
Users; Use: This EPS customer satisfaction survey will support EADG's 
goal of promoting improvements in the quality of EPS for all end-users 
and business owners. The collection of this information is necessary to 
enable EADG to obtain feedback in an efficient, timely manner, in 
accordance to our commitment to improving the quality and usability of 
our system. It will also allow for ongoing, collaborative, and 
actionable communications between EADG and all customers, stakeholders, 
and end-users.
    The goal of this Generic clearance and its survey is to capture 
feedback from actual users of the system immediately after they finish 
using the system, while their user experience, negative or positive, is 
still fresh in their minds. This user feedback will allow our team to 
discover areas of improvement within EPS. It will help us improve the 
user experience, provide better service/support, improve marketing 
strategies, and identify gaps/issues that require resolution. For 
example, if we get several responses through the collection instrument 
stating that users feel that the EPS system is slow, we can use that 
feedback to invest efforts into increasing the EPS response times. As 
the feedback is analyzed and implemented over time, the survey 
questions will evolve to support implemented changes, providing the EPS 
team with the most up-to-date feedback on system improvement.
    By using a Generic Instrument Collection, the survey will evolve 
over time. Within the CMS EPS, features are frequently added, and 
sometimes even removed. The team needs to be able to add new survey 
questions, specific to those new features, in order to capture valuable 
feedback on the effectiveness, ease-of-use, pain points, and areas of 
improvement for the 2 feature. When features are removed from the CMS 
EPS, questions relevant to those features must be modified or removed 
from the survey as well. In general, given that the CMS EPS is a 
dynamic system, designed to meet enterprise needs that change over 
time, a Generic Instrument Collection will allow the survey to evolve 
as the system evolves, and remain relevant, capturing up-to-date 
feedback on the system. Form Number: CMS-10789 (OMB control number: 
0938-New); Frequency: Quarter; Affected Public: Individuals and 
Households, Private Sector (Business or other for-profits, Not-for-
Profit Institutions); Number of Respondents: 300,000; Total Annual 
Responses: 360,000; Total Annual Hours: 90,000. (For policy questions 
regarding this collection contact Corey L. Redden at 410-279-5152.)

    Dated: August 18, 2022.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and 
Regulatory Affairs.
[FR Doc. 2022-18190 Filed 8-23-22; 8:45 am]
BILLING CODE 4120-01-P