Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 14842-14843 [2022-05567]

Agencies

• COUNCIL ON ENVIRONMENTAL QUALITY

[Federal Register Volume 87, Number 51 (Wednesday, March 16, 2022)]
[Notices]
[Pages 14842-14843]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-05567]


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COUNCIL ON ENVIRONMENTAL QUALITY

[CEQ-2022-0003]


Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Council on Environmental Quality.

ACTION: Notice of information collection; request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act (PRA), the 
Council on Environmental Quality (CEQ) is planning to submit an 
information collection request (ICR), Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery to the 
Office of Management and Budget (OMB) for review and approval. Before 
doing so, CEQ is soliciting public comments on specific aspects of the 
proposed information collection as described below. The PRA requires 
Federal agencies to publish a notice in the Federal Register concerning 
each proposed collection of information, including each proposed 
extension of a currently approved collection, and to allow 60 days for 
public comment in response to the notice. An agency may not conduct or 
sponsor and a person is not required to respond to a collection of 
information unless it displays a currently valid OMB control number.

DATES: Interested persons are invited to submit comments on or before 
May 16, 2022.

ADDRESSES: You may submit comments, identified by docket number CEQ-
2022-0003, by any of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
     Fax: 202-456-6546.
     Mail: Council on Environmental Quality, 730 Jackson Place 
NW, Washington, DC 20503.
    All submissions received must include the agency name, ``Council on 
Environmental Quality,'' and the docket number, CEQ-2022-0003. All 
comments received will be posted without change to https://www.regulations.gov, including any personal information provided. Do 
not submit electronically any information you consider to be private, 
Confidential Business Information (CBI), or other information, the 
disclosure of which is restricted by statute.

FOR FURTHER INFORMATION CONTACT: To request additional information 
about this Information Collection Request, please contact Sharmila L. 
Murthy at 202-395-5750 or [email protected].

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act, 44 
U.S.C. 3506(c)(2)(A), CEQ is soliciting comments and information to 
enable it to: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the functions of 
CEQ, including whether the information will have practical utility; (2) 
evaluate the accuracy of CEQ's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) enhance the quality, utility, and clarity of 
the information to be collected; and (4) minimize the burden of the 
collection of information on those who are to respond, including 
through the use of automated collection techniques or other forms of 
information technology. CEQ will consider the comments received and 
amend the ICR as appropriate. CEQ then will submit the final ICR 
package to OMB for review and approval. At that time, CEQ will issue 
another Federal Register notice to announce the submission of the ICR 
to OMB and the opportunity to submit additional comments to OMB.
    Abstract: The information collection activity provides a means to 
garner qualitative stakeholder feedback in an efficient, timely manner. 
CEQ envisions using surveys and focus groups to enhance customer 
service, improve product development, target messaging, ensure quality 
control, engage with stakeholders, and spur innovation. Information 
gathered will yield qualitative information; the collections will not 
be designed or expected to yield statistically representative results, 
but rather provide insight about the challenges that subsets of 
stakeholders face. This feedback will provide insights into stakeholder 
perceptions, experiences and expectations, provide an understanding of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative, and 
actionable communications between CEQ and its stakeholders. It also 
will allow feedback to contribute directly to the improvement of 
program management and services. The solicitation of feedback will 
target areas such as timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. CEQ will assess responses to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public. If this information is not collected, vital feedback from 
stakeholders on CEQ's services will be unavailable.
    CEQ will only submit a collection for approval under this generic 
clearance if the collections are voluntary; the collections are low 
burden for respondents and are low- or no-cost for both the respondents 
and the Federal Government; the collections are noncontroversial and do 
not raise issues of concern to other Federal agencies; the collections 
are targeted to the solicitation of opinions from respondents who have 
experience with a program or may have experience with a program in the 
near future; personally identifiable information is collected only to 
the extent necessary and is not retained; information gathered will be 
used only internally for general service improvement and program 
management purposes; information gathered will not be used for the 
purpose of substantially informing influential policy decisions; and 
information gathered will yield qualitative information.
    Title of Collection: CEQ Stakeholder Engagement.
    Form Numbers: None.
    Respondents/affected entities: Individuals and households; 
businesses, academic institutions, non-profit groups, and other 
organizations; or state, Tribal, local, or foreign governments.
    Respondent's obligation to respond: Voluntary.
    Estimated number of respondents: 125,000 (over three years).
    Frequency of response: Once.

[[Page 14843]]

    Total estimated burden: 3,000 hours (over three years). Burden is 
defined at 5 CFR 1320.03(b).
    Total estimated cost: There are no annualized capital or operation 
and maintenance costs.

Amy B. Coyle,
Deputy General Counsel.
[FR Doc. 2022-05567 Filed 3-15-22; 8:45 am]
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