Notice of Submission of Proposed Information Collection to OMB Agency Request for Renewal of a Previously Approved Collection: Online Complaint/Comment Form for Service-Related Issues in Air Transportation, 8084-8085 [2022-02790]
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Federal Register / Vol. 87, No. 29 / Friday, February 11, 2022 / Notices
DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[OST Docket No. DOT–OST–2011–0022]
Notice of Submission of Proposed
Information Collection to OMB Agency
Request for Renewal of a Previously
Approved Collection: Online
Complaint/Comment Form for ServiceRelated Issues in Air Transportation
Office of the Secretary,
Department of Transportation.
ACTION: Notice and request for
comments.
AGENCY:
In compliance with the
Paperwork Reduction Act of 1995, this
notice announces that the request for
reinstatement of an OMB Control
Number for the Information Collection
Request (ICR) abstracted below is being
forwarded to the Office of Management
and Budget (OMB) for review and
comment. A Federal Register Notice
with a 60-day comment period soliciting
comments on the following information
collection was published on November
29, 2021.
DATES: Comments on this notice must be
received by March 14, 2022.
ADDRESSES: Send comments regarding
the burden estimate, including
suggestions for reducing the burden, to
the Office of Management and Budget,
Attention: Desk Officer for the Office of
the Secretary of Transportation, 725
17th Street NW, Washington, DC 20503.
Comments may also be sent via email to
SUMMARY:
OMB at the following address: oira_
submissions@omb.eop.gov.
FOR FURTHER INFORMATION CONTACT:
Daeleen Chesley, Office of the Secretary,
Office of Aviation Consumer Protection
(C–70), Department of Transportation,
1200 New Jersey Ave. SE, Washington,
DC 20590, 202 366–6792 (voice) or at
Daeleen.Chesley@dot.gov.
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105–0568.
Title: Reinstatement of the Office of
Aviation Consumer Protection’s web
page Online Complaint/Comment Form.
Abstract: The Department of
Transportation’s (Department) Office of
Aviation Consumer Protection (OACP,
formerly the Office of Aviation
Enforcement and Proceedings) has
broad authority under 49 U.S.C., subtitle
VII, to investigate and enforce consumer
protection and civil rights laws and
regulations related to air transportation.
Among other things, OACP is
responsible for receiving and
investigating service-related consumer
complaints filed against airlines and
other air travel-related companies. Once
received, the complaints are reviewed
by the office to determine the extent to
which these entities are in compliance
with federal aviation consumer
protection and civil rights laws and
what, if any, action should be taken
regarding consumer complaints.
Consumer complaints and comments
are also used by the office to identify
opportunities to help improve airline
consumer satisfaction. The information
Total number
of complaints
filed
Calendar year
lotter on DSK11XQN23PROD with NOTICES1
submitted via the online form can also
serve as a basis for rulemaking,
legislation and research.
The key reason for this request is to
enable consumers to continue to file
their complaints and comments to the
Department using an online form,
whether via their personal computer or
on a mobile/electronic device. If the
online complaint form is not available,
the Department may receive fewer
complaints, comments, and inquiries
from consumers. The lack of consumer
input could inhibit OACP’s ability to
effectively investigate individual
complaints against both airlines and
other air travel-related companies. It
would also impact OACP’s ability to
become aware of patterns and practices
that may develop in violation of the
Department’s rules. The information
collection continues to further the
objective of 49 U.S.C. 41712 to protect
consumers from unfair or deceptive
practices, the objective of § 41705 and
§ 40127 to ensure the civil rights of air
travelers are respected, and the objective
of § 41702 to ensure safe and adequate
service in air transportation.
Filing a complaint or comment using
a web-based form is voluntary and
minimizes the burden on respondents.
Based on the table below, approximately
ninety percent of the submissions
(complaints, comments, and inquiries)
received by OACP during calendar years
(CYs) 2017 through 2019 were filed
using the web-based form as shown in
the table below.1
Total number
of complaints
filed online
Percentage of
complaints
filed online
(%)
2017 .............................................................................................................................................
2018 .............................................................................................................................................
2019 .............................................................................................................................................
18,155
15,546
15,342
16,067
13,964
14,107
89
90
92
Average Total per Year (above) ...........................................................................................
16,348
14,713
90
Most of the submissions are
complaints that are filed using the
electronic web-based form. At times,
consumers may also choose to file a
complaint with the Department using
regular mail or by phone message. The
type of information requested on the
form includes complainant’s name,
address, phone number (including area
code), email address, and name of the
airline or company about which she/he
is complaining, as well as the flight date
and flight itinerary (where applicable) of
a complainant’s trip. In addition, a
consumer may also use the form to give
a description of a specific air-travel
related problem or to ask for air-travel
related information from the OACP. The
Department has limited its
informational request to that necessary
to meet its aviation consumer protection
responsibilities.
The Paperwork Reduction Act of 1995
(PRA) and its implementing regulations,
5 CFR part 1320, require Federal
agencies to issue two notices seeking
public comment on information
collection activities before OMB may
approve paperwork packages. 44 U.S.C.
3506, 3507; 5 CFR 1320.5, 1320.8(d)(1),
1320.12. On November 29, 2021, OST
published a 60-day notice in the Federal
Register soliciting comment on the ICR
for which the agency is seeking
reinstatement from OMB. 86 FR 67785.
The comment period ended on January
28, 2022. OST received no comments
after issuing this notice. Accordingly,
the Department announces that this
1 In CYs 2020/21, OACP received an unusually
high number (100,613/48,015, respectively) of
online submissions, primarily complaints, largely
due to flight cancellations and refund issues that
resulted from the COVID–19 pandemic. Using the
average number of submissions from the three
previous CYs more accurately reflects the annual
number of online submissions received by OACP.
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17:29 Feb 10, 2022
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E:\FR\FM\11FEN1.SGM
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Federal Register / Vol. 87, No. 29 / Friday, February 11, 2022 / Notices
information collection activity has been
re-evaluated and certified under 5 CFR
1320.5(a) and forwarded to OMB for
review and approval pursuant to 5 CFR
1320.12(c).
Before OMB decides whether to
reinstate this proposed collection of
information, it must provide 30 days for
public comment. 44 U.S.C. 3507(b); 5
CFR 1320.12(d). Federal law requires
OMB to approve or disapprove
paperwork packages between 30 and 60
days after the 30-day notice is
published. 44 U.S.C. 3507(b)–(c); 5 CFR
1320.12(d); see also 60 FR 44978, 44983
(Aug. 29, 1995). The 30-day notice
informs the regulated community to file
relevant comments to OMB and affords
the agency adequate time to digest
public comments before it renders a
decision. 60 FR 44983 (Aug. 29, 1995).
Therefore, respondents should submit
their respective comments to OMB
within 30 days of publication to best
ensure their full consideration. 5 CFR
1320.12(c); see also 60 FR 44983 (Aug.
29, 1995).
Respondents: Consumers that Choose
to File an Online Complaint/Comment
with the Office of Aviation Consumer
Protection.
Estimated Number of Respondents:
14,713 (based on averaging data from
CYs 2017–19).
Estimated Total Burden on
Respondents: 3,678.25 hours (220,695
minutes). The estimate was calculated
by multiplying the average number of
cases filed using the online form in
CYs17–19 (14,713) by the time needed
to fill out the online form (15 minutes).
The information collection is
available for inspection in
regulations.gov, as noted in the
‘‘Addresses’’ section of this
document.
Comments are Invited on: (a) Whether
the collection of information is
necessary for the proper performance of
the functions of the Department,
including whether the information will
have practical utility; (b) the accuracy of
the Department’s estimate of the burden
of the proposed information collection;
(c) ways to enhance the quality, utility
and clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents.
All responses to this notice will be
summarized and included in the request
for OMB approval. All comments will
also become a matter of public record on
the docket.
Authority: The Paperwork Reduction
Act of 1995; 44 U.S.C. chapter 35, as
amended; and 49 CFR 1:48.
8085
Issued in Washington, DC on February 4,
2022.
Kimberly Graber,
Deputy Assistant General Counsel, Office of
Aviation Consumer Protection.
[FR Doc. 2022–02790 Filed 2–10–22; 8:45 am]
BILLING CODE P
DEPARTMENT OF THE TREASURY
Community Development Financial
Institutions Fund
Notice of Funds Availability
Funding Opportunity Title: Notice of
Funds Availability (NOFA) inviting
Applications for Financial Assistance
(FA) awards or Technical Assistance
(TA) grants under the Community
Development Financial Institutions
Program (CDFI Program) fiscal year (FY)
2022 Funding Round.
Announcement Type: Announcement
of funding opportunity.
Funding Opportunity Number: CDFI–
2022–FATA.
Catalog of Federal Domestic
Assistance (CFDA) Number: 21.020.
Dates:
lotter on DSK11XQN23PROD with NOTICES1
TABLE 1—FY 2022 CDFI PROGRAM FUNDING ROUND CRITICAL DEADLINES FOR APPLICANTS
Description
Deadline
Time
(Eastern Time—ET)
Last day to create an Awards Management Information Systems (AMIS) Account (all Applicants).
Last day to enter EIN and DUNS numbers in
AMIS (all Applicants).
Last day to submit SF–424 Mandatory (Application for Federal Assistance).
Last day for Applicants that meet the SECA requirements, but wish to apply for CORE–FA,
to request creation of a Core-FA Application (if
requesting more than $700,000).
Last day to contact CDFI Program staff ..............
March 14, 2022 ......
11:59 p.m. ET ........
AMIS.
March 14, 2022 ......
11:59 p.m. ET ........
AMIS.
March 14, 2022 ......
11:59 p.m. ET ........
Electronically via Grants.gov.
March 14, 2022 ......
11:59 p.m. ET ........
Service Request 1 via AMIS.
April 8, 2022 ..........
5:00 p.m. ET ..........
Last day to contact AMIS–IT Help Desk (regarding AMIS technical problems only).
Last day to submit CDFI Program Application for
Financial Assistance (FA) or Technical Assistance (TA).
April 12, 2022 ........
5:00 p.m. ET ..........
April 12, 2022 ........
11:59 p.m. ET ........
Service Request via AMIS. Or CDFI Fund
Helpdesk: 202–653–0421.
Service Request via AMIS. Or 202–653–0422.
Or AMIS@cdfi.treas.gov.
AMIS.
Executive Summary: Through the
CDFI Program, the CDFI Fund provides
(i) FA awards of up to $1 million to
Certified Community Development
Financial Institutions (CDFIs) to build
their financial capacity to lend to
Eligible Markets and/or their Target
Markets, and (ii) TA grants of up to
1 Service Request shall mean a written inquiry or
notification submitted to the CDFI Fund via AMIS.
VerDate Sep<11>2014
17:29 Feb 10, 2022
Jkt 256001
$125,000 to build Certified, and
Emerging CDFIs’ organizational capacity
to serve Eligible Markets and/or their
Target Markets. All awards provided
through this NOFA are subject to
funding availability.
I. Program Description
A. History: The CDFI Fund was
established by the Riegle Community
Development Banking and Financial
PO 00000
Frm 00094
Fmt 4703
Sfmt 4703
Submission method
Institutions Act of 1994 to promote
economic revitalization and community
development through investment in and
assistance to CDFIs. The CDFI Program
made its first awards in 1996 and the
Native American CDFI Assistance
(NACA) Program made its first awards
in 2002.
B. Priorities: Through the CDFI
Program’s FA awards and TA grants, the
CDFI Fund invests in and builds the
E:\FR\FM\11FEN1.SGM
11FEN1
]]>Agencies
[Federal Register Volume 87, Number 29 (Friday, February 11, 2022)]
[Notices]
[Pages 8084-8085]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-02790]
[[Page 8084]]
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[OST Docket No. DOT-OST-2011-0022]
Notice of Submission of Proposed Information Collection to OMB
Agency Request for Renewal of a Previously Approved Collection: Online
Complaint/Comment Form for Service-Related Issues in Air Transportation
AGENCY: Office of the Secretary, Department of Transportation.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this
notice announces that the request for reinstatement of an OMB Control
Number for the Information Collection Request (ICR) abstracted below is
being forwarded to the Office of Management and Budget (OMB) for review
and comment. A Federal Register Notice with a 60-day comment period
soliciting comments on the following information collection was
published on November 29, 2021.
DATES: Comments on this notice must be received by March 14, 2022.
ADDRESSES: Send comments regarding the burden estimate, including
suggestions for reducing the burden, to the Office of Management and
Budget, Attention: Desk Officer for the Office of the Secretary of
Transportation, 725 17th Street NW, Washington, DC 20503. Comments may
also be sent via email to OMB at the following address:
[email protected].
FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the
Secretary, Office of Aviation Consumer Protection (C-70), Department of
Transportation, 1200 New Jersey Ave. SE, Washington, DC 20590, 202 366-
6792 (voice) or at [email protected].
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105-0568.
Title: Reinstatement of the Office of Aviation Consumer
Protection's web page Online Complaint/Comment Form.
Abstract: The Department of Transportation's (Department) Office of
Aviation Consumer Protection (OACP, formerly the Office of Aviation
Enforcement and Proceedings) has broad authority under 49 U.S.C.,
subtitle VII, to investigate and enforce consumer protection and civil
rights laws and regulations related to air transportation.
Among other things, OACP is responsible for receiving and
investigating service-related consumer complaints filed against
airlines and other air travel-related companies. Once received, the
complaints are reviewed by the office to determine the extent to which
these entities are in compliance with federal aviation consumer
protection and civil rights laws and what, if any, action should be
taken regarding consumer complaints. Consumer complaints and comments
are also used by the office to identify opportunities to help improve
airline consumer satisfaction. The information submitted via the online
form can also serve as a basis for rulemaking, legislation and
research.
The key reason for this request is to enable consumers to continue
to file their complaints and comments to the Department using an online
form, whether via their personal computer or on a mobile/electronic
device. If the online complaint form is not available, the Department
may receive fewer complaints, comments, and inquiries from consumers.
The lack of consumer input could inhibit OACP's ability to effectively
investigate individual complaints against both airlines and other air
travel-related companies. It would also impact OACP's ability to become
aware of patterns and practices that may develop in violation of the
Department's rules. The information collection continues to further the
objective of 49 U.S.C. 41712 to protect consumers from unfair or
deceptive practices, the objective of Sec. 41705 and Sec. 40127 to
ensure the civil rights of air travelers are respected, and the
objective of Sec. 41702 to ensure safe and adequate service in air
transportation.
Filing a complaint or comment using a web-based form is voluntary
and minimizes the burden on respondents. Based on the table below,
approximately ninety percent of the submissions (complaints, comments,
and inquiries) received by OACP during calendar years (CYs) 2017
through 2019 were filed using the web-based form as shown in the table
below.\1\
---------------------------------------------------------------------------
\1\ In CYs 2020/21, OACP received an unusually high number
(100,613/48,015, respectively) of online submissions, primarily
complaints, largely due to flight cancellations and refund issues
that resulted from the COVID-19 pandemic. Using the average number
of submissions from the three previous CYs more accurately reflects
the annual number of online submissions received by OACP.
----------------------------------------------------------------------------------------------------------------
Percentage of
Total number Total number complaints
Calendar year of complaints of complaints filed online
filed filed online (%)
----------------------------------------------------------------------------------------------------------------
2017............................................................ 18,155 16,067 89
2018............................................................ 15,546 13,964 90
2019............................................................ 15,342 14,107 92
-----------------------------------------------
Average Total per Year (above).............................. 16,348 14,713 90
----------------------------------------------------------------------------------------------------------------
Most of the submissions are complaints that are filed using the
electronic web-based form. At times, consumers may also choose to file
a complaint with the Department using regular mail or by phone message.
The type of information requested on the form includes complainant's
name, address, phone number (including area code), email address, and
name of the airline or company about which she/he is complaining, as
well as the flight date and flight itinerary (where applicable) of a
complainant's trip. In addition, a consumer may also use the form to
give a description of a specific air-travel related problem or to ask
for air-travel related information from the OACP. The Department has
limited its informational request to that necessary to meet its
aviation consumer protection responsibilities.
The Paperwork Reduction Act of 1995 (PRA) and its implementing
regulations, 5 CFR part 1320, require Federal agencies to issue two
notices seeking public comment on information collection activities
before OMB may approve paperwork packages. 44 U.S.C. 3506, 3507; 5 CFR
1320.5, 1320.8(d)(1), 1320.12. On November 29, 2021, OST published a
60-day notice in the Federal Register soliciting comment on the ICR for
which the agency is seeking reinstatement from OMB. 86 FR 67785. The
comment period ended on January 28, 2022. OST received no comments
after issuing this notice. Accordingly, the Department announces that
this
[[Page 8085]]
information collection activity has been re-evaluated and certified
under 5 CFR 1320.5(a) and forwarded to OMB for review and approval
pursuant to 5 CFR 1320.12(c).
Before OMB decides whether to reinstate this proposed collection of
information, it must provide 30 days for public comment. 44 U.S.C.
3507(b); 5 CFR 1320.12(d). Federal law requires OMB to approve or
disapprove paperwork packages between 30 and 60 days after the 30-day
notice is published. 44 U.S.C. 3507(b)-(c); 5 CFR 1320.12(d); see also
60 FR 44978, 44983 (Aug. 29, 1995). The 30-day notice informs the
regulated community to file relevant comments to OMB and affords the
agency adequate time to digest public comments before it renders a
decision. 60 FR 44983 (Aug. 29, 1995). Therefore, respondents should
submit their respective comments to OMB within 30 days of publication
to best ensure their full consideration. 5 CFR 1320.12(c); see also 60
FR 44983 (Aug. 29, 1995).
Respondents: Consumers that Choose to File an Online Complaint/
Comment with the Office of Aviation Consumer Protection.
Estimated Number of Respondents: 14,713 (based on averaging data
from CYs 2017-19).
Estimated Total Burden on Respondents: 3,678.25 hours (220,695
minutes). The estimate was calculated by multiplying the average number
of cases filed using the online form in CYs17-19 (14,713) by the time
needed to fill out the online form (15 minutes).
The information collection is available for inspection in
regulations.gov, as noted in the
``Addresses'' section of this document.
Comments are Invited on: (a) Whether the collection of information
is necessary for the proper performance of the functions of the
Department, including whether the information will have practical
utility; (b) the accuracy of the Department's estimate of the burden of
the proposed information collection; (c) ways to enhance the quality,
utility and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information on respondents.
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record on the docket.
Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. chapter
35, as amended; and 49 CFR 1:48.
Issued in Washington, DC on February 4, 2022.
Kimberly Graber,
Deputy Assistant General Counsel, Office of Aviation Consumer
Protection.
[FR Doc. 2022-02790 Filed 2-10-22; 8:45 am]
BILLING CODE P
