Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 56243-56244 [2021-22005]

Agencies

• American Battle Monuments Commission

[Federal Register Volume 86, Number 193 (Friday, October 8, 2021)]
[Notices]
[Pages 56243-56244]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-22005]


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AMERICAN BATTLE MONUMENTS COMMISSION


Information Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: American Battle Monuments Commission.

ACTION: Notice of information collection; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
ABMC is seeking comments from all interested individuals and 
organizations for a new information collection, Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery.

DATES: Comments must be received in writing on or before December 7, 
2021 to be assured of consideration. Comments received after that date 
will be considered to the extent practicable.

ADDRESSES: Commenters should submit comments via regulations.gov. 
Comments received in response to this notice will be made available to 
the public through relevant websites and upon request. For this reason, 
please do not include in your comments information of a confidential 
nature, such as sensitive personal information or proprietary 
information.

FOR FURTHER INFORMATION CONTACT: Karen Wurzburger, +33 (0)6 40 44 46 
19, [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: New collection.
    Abstract: This information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Agency's commitment to improve 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative, and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management. The solicitation of feedback will 
target areas such as: Timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public.
    If this information is not collected, vital feedback from customers 
and stakeholders on the Agency's services will be unavailable. The 
Agency will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and

[[Page 56244]]

     Information gathered will yield qualitative information. 
The collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study. Feedback collected under this generic clearance 
provides useful information, but it does not yield data that can be 
generalized to the overall population.
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Type of Respondents: Individuals and Households, Business and 
Organizations, State, Local or Tribal Government.
    Estimate of Burden per Response: 10 minutes.
    Estimated Annual Number of Respondents: 15,000.
    Estimated Annual Number of Responses per Respondent: 1.
    Estimated Total Annual Burden on Respondents: 2,500 total hours per 
year.
    Comment is Invited: Comment is invited on: (1) Whether this 
collection of information is necessary for the stated purposes and the 
proper performance of the functions of the Agency, including whether 
the information will have practical or scientific utility; (2) the 
accuracy of the Agency's estimate of the burden of the collection of 
information, including the validity of the methodology and assumptions 
used; (3) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) ways to minimize the burden of the 
collection of information on respondents, including the use of 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology.
    All comments received in response to this notice, including names 
and addresses when provided, will be a matter of public record. 
Comments will be summarized and included in the submission to the 
Office of Management and Budget for approval.

    Dated: October 5, 2021.
Robert J. Dalessandro,
Deputy Secretary, ABMC.
[FR Doc. 2021-22005 Filed 10-7-21; 8:45 am]
BILLING CODE 6120-01-P