Agency Information Collection Activities; Renewal Information Collection Request: National Consumer Complaint Database, 49594-49595 [2021-19079]

Download as PDF 49594 Federal Register / Vol. 86, No. 169 / Friday, September 3, 2021 / Notices Department of Transportation is committed to providing equal access to the meetings for all participants. If you need alternative formats or services because of a disability, such as sign language, interpretation, or other ancillary aids, please contact the person listed in the FOR FURTHER INFORMATION CONTACT section. The FAA and the NPS request that comments be as specific as possible in response to actions that are being proposed under this notice. All written comments become part of the official record. Written comments on the proposed ATMPs can be submitted via PEPC or sent to the mailing addresses listed in the FOR FURTHER INFORMATION CONTACT sections provided on the parks’ PEPC sites. Comments will not be accepted by fax, email, or any other way than those specified above. Before including your address, phone number, email address, or other personal identifying information in your comment, you should be aware that your entire comment—including your personal identifying information—may be made publicly available at any time. While you can ask us in your comment to withhold your personal identifying information from public review, we cannot guarantee that we will be able to do so. Documents that describe each Park’s proposed ATMP project in greater detail are available at the following locations: • FAA Air Tour Management Plan Program website, https://www.faa.gov/ about/office_org/headquarters_ offices/arc/programs/air_tour_ management_plan/ • NPS Planning, Air Tours website, https://home.nps.gov/subjects/sound/ airtours.htm Issued in El Segundo, CA. On August 31, 2021. Keith Lusk, Program Manager, Special Programs Staff, Western-Pacific Region. [FR Doc. 2021–19059 Filed 9–2–21; 8:45 am] BILLING CODE 4910–13–P DEPARTMENT OF TRANSPORTATION Federal Motor Carrier Safety Administration lotter on DSK11XQN23PROD with NOTICES1 [Docket No. FMCSA–2021–0089] Agency Information Collection Activities; Renewal Information Collection Request: National Consumer Complaint Database Federal Motor Carrier Safety Administration (FMCSA), DOT. AGENCY: VerDate Sep<11>2014 16:55 Sep 02, 2021 Jkt 253001 Notice and request for comments. ACTION: In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Renewal Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This renewal collection of information is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of activities, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act (ADA), Electronic Log Device (ELD), Medical Review Officer (MRO), and Substance Abuse Practitioner (SAP) complaints. FMCSA requests approval to renew the ICR titled ‘‘National Consumer Complaint Database’’ covered by OMB Control Number 2126–0067 in order to continue to collect consumer complaint information so FMCSA can use complaint data to take enforcement action, better inform FMCSA policies for safer motor carrier operations, and improve consumer protection. DATES: We must receive your comments on or November 2, 2021. ADDRESSES: You may submit comments identified by Federal Docket Management System (FDMS) Docket Number FMCSA–2021–0089 using any of the following methods: • Federal eRulemaking Portal: https:// www.regulations.gov. Follow the online instructions for submitting comments. • Fax: 1–202–493–2251. • Mail: Docket Services; U.S. Department of Transportation, 1200 New Jersey Avenue SE, West Building, Ground Floor, Room W12–140, Washington, DC 20590–0001. • Hand Delivery or Courier: West Building, Ground Floor, Room W12– 140, 1200 New Jersey Avenue SE, Washington, DC, between 9 a.m. and 5 p.m. E.T., Monday through Friday, except Federal holidays. Instructions: All submissions must include the Agency name and docket number. For detailed instructions on submitting comments, see the Public Participation heading below. Note that all comments received will be posted without change to https:// SUMMARY: PO 00000 Frm 00091 Fmt 4703 Sfmt 4703 www.regulations.gov, including any personal information provided. Please see the Privacy Act heading below. Docket: For access to the docket to read background documents or comments received, visit https:// www.regulations.gov, and follow the online instructions for accessing the dockets, or go to the street address listed above. Privacy Act: In accordance with 5 U.S.C. 553(c), DOT solicits comments from the public to better inform its rulemaking process. DOT posts these comments, without edit, including any personal information the commenter provides, to www.regulations.gov, as described in the system of records notice (DOT/ALL–14 FDMS), which can be reviewed at www.dot.gov/privacy. Public Participation: The Federal eRulemaking Portal is available 24 hours each day, 365 days each year. You can obtain electronic submission and retrieval help and guidelines under the ‘‘help’’ section of the Federal eRulemaking Portal website. If you want us to notify you that we received your comments, please include a selfaddressed, stamped envelope or postcard, or print the acknowledgement page that appears after submitting comments online. Comments received after the comment closing date will be included in the docket and will be considered to the extent practicable. FOR FURTHER INFORMATION CONTACT: Ms. Donnice Wagoner, Department of Transportation, Federal Motor Carrier Safety Administration, Commercial Enforcement and Investigations Division/MC–ECC, West Building 6th Floor, 1200 New Jersey Avenue SE, Washington, DC 20590. Telephone: 202–366–8045. email: Donnice.Wagoner@dot.gov. SUPPLEMENTARY INFORMATION: Background The FMCSA maintains online information and resources to assist drivers, others in the motor carrier industry, and members of the general public in filing safety complaints regarding household goods (HHG) carriers, hazardous material (HM) carriers, property carriers, cargo tank facilities, passenger carriers, electronic log devices (ELD), and Medical Review Officers (MRO) and Substance Abuse Professionals (SAP) reporting to the Agency’s Drug and Alcohol Clearinghouse. There is also information pertaining to the filing of consumer complaints, particularly regarding HHG transportation and ADA compliance.1 1 The U.S. Department of Transportation (DOT) maintains reporting and other requirements for E:\FR\FM\03SEN1.SGM 03SEN1 lotter on DSK11XQN23PROD with NOTICES1 Federal Register / Vol. 86, No. 169 / Friday, September 3, 2021 / Notices This online interface is known as the National Consumer Complaint Database (NCCDB). The NCCDB has contributed to safer motor carrier operations on our nation’s highways by identifying carriers for investigations and improved consumer protection by ensuring moving companies use fair business practices. FMCSA uses the information collected in the NCCDB to monitor and induce non-compliant regulated entities to achieve and maintain compliance. The NCCDB grew out of a telephone hotline known as the Safety Violation Hotline Service. Congress mandated this hotline in Section 4017 of the ‘‘Transportation Equity Act of the 21st Century,’’ Public Law 105–178, 112 Stat. 107, June 9, 1998. The Motor Carrier Safety Improvement Act of 1999, Pubic Law 106–159, 113 Stat. 1748, December 9, 1999, created the Federal Motor Carrier Safety Administration and section 213 of the Act expanded the Safety Violation Hotline Service to include a 24-hour operation. On August 10, 2005, Congress enacted the Safe, Accountable, Flexible, and Efficient Transportation Equity Act: A Legacy for Users, (SAFETEA–LU), Public Law 109– 59, 119 Stat. 1144. Section 4214 of SAFETEA–LU requires DOT to create a system to record and log aggregate complaint information regarding violations of the Federal Motor Carrier Safety Regulations. The NCCDB fulfills the requirements of these mandates. Complaints are accepted through the NCCDB in connection with other statutory mandates, including, but not limited to, protection of drivers against harassment and coercion under sections 32301(b) and 32911, respectively, of the Moving Ahead for Progress in the 21st Century Act, Public Law 112–141, 126 Stat. 405. The NCCDB also accepts complaints from interested parties regarding third party intermediaries (brokers and freight forwarders) and their associated financial responsibility instruments. Title: National Consumer Complaint Database. OMB Control Number: 2126–0067. Type of Request: Information collection request renewal. Respondents: Consumers, Drivers, and Other Participants in the Motor Carrier Industry. Estimated Number of Respondents: 18,546 respondents. Estimated Time per Response: 15 minutes. Expiration Date: February 28, 2022. over-the-road buses (OTRBs) under its Americans with Disabilities Act (ADA) regulations. (For a complete listing of the DOT’s ADA regulations, see 49 CFR parts 37 and 38.) VerDate Sep<11>2014 16:55 Sep 02, 2021 Jkt 253001 Frequency of Response: On occasion. Estimated Total Annual Burden: 4,638 hours [18,546 respondents × 1 response per respondent × 15 minutes per response = 4,638]. Note that estimates may not match exactly due to rounding. Public Comments Invited: You are asked to comment on any aspect of this information collection, including: (1) Whether the proposed collection is necessary for the agency to perform its mission; (2) the accuracy of the estimated burden; (3) ways for the FMCSA to enhance the quality, usefulness, and clarity of the collected information; and (4) ways that the burden could be minimized without reducing the quality of the collected information. The agency will summarize or include your comments in the request for OMB’s clearance of this information collection. Issued under the authority of 49 CFR 1.87. Thomas P. Keane, Associate Administrator, Office of Research and Registration. [FR Doc. 2021–19079 Filed 9–2–21; 8:45 am] BILLING CODE 4910–EX–P DEPARTMENT OF TRANSPORTATION Federal Motor Carrier Safety Administration [Docket No. FMCSA–2021–0081] Agency Information Collection Activities; Revision of an Approved Information Collection Request: Commercial Driver Licensing and Test Standards Federal Motor Carrier Safety Administration (FMCSA), Transportation (DOT). ACTION: Notice and request for comments. AGENCY: In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget for its review and approval and invites public comment. The FMCSA requests approval to revise and renew an ICR titled, ‘‘Commercial Driver Licensing and Test Standards,’’ due to an increase in the number of commercial driver’s license records. This ICR is needed to ensure that drivers, motor carriers and the States are complying with notification and recordkeeping requirements for information related to testing, licensing, violations, convictions, and disqualifications and that the information is accurate, SUMMARY: PO 00000 Frm 00092 Fmt 4703 Sfmt 4703 49595 complete, transmitted, and recorded within certain time periods as required by the Commercial Motor Vehicle Safety Act of 1986 (CMVSA), as amended. DATES: We must receive your comments on or before November 2, 2021. ADDRESSES: You may submit comments identified by Federal Docket Management System (FDMS) Docket Number FMCSA–2021–0081 using any of the following methods: • Federal eRulemaking Portal: https:// www.regulations.gov. Follow the online instructions for submitting comments. • Fax: 202–493–2251. • Mail: Docket Operations; U.S. Department of Transportation, 1200 New Jersey Avenue SE, West Building, Ground Floor, Room W12–140, Washington, DC 20590–0001. • Hand Delivery or Courier: West Building, Ground Floor, Room 12–140, 1200 New Jersey Avenue SE, Washington, DC, between 9:00 a.m. and 5:00 p.m., e.t., Monday through Friday, except Federal holidays. Instructions: All submissions must include the Agency name and docket number. For detailed instructions on submitting comments, see the Public Participation heading below. Note that all comments received will be posted without change to https:// www.regulations.gov, including any personal information provided. Please see the Privacy Act heading below. Docket: For access to the docket to read background documents or comments received, go to https:// www.regulations.gov and follow the online instructions for accessing the dockets, or go to the street address listed above. Privacy Act: Anyone is able to search the electronic form of all comments received into any of our dockets by the name of the individual submitting the comment (or signing the comment, if submitted on behalf of an association, business, labor union, etc.). You may review DOT’s complete Privacy Act Statement for the Federal Docket Management System published in the Federal Register on January 17, 2008 (73 FR 3316), or you may visit https:// edocket.access.gpo.gov/2008/pdfE8794.pdf. Public Participation: The Federal eRulemaking Portal is available 24 hours each day, 365 days each year. You can obtain electronic submission and retrieval help and guidelines under the ‘‘help’’ section of the Federal eRulemaking Portal website. If you want us to notify you that we received your comments, please include a selfaddressed, stamped envelope or postcard, or print the acknowledgement E:\FR\FM\03SEN1.SGM 03SEN1

Agencies

[Federal Register Volume 86, Number 169 (Friday, September 3, 2021)]
[Notices]
[Pages 49594-49595]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-19079]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2021-0089]


Agency Information Collection Activities; Renewal Information 
Collection Request: National Consumer Complaint Database

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Renewal Information Collection Request 
(ICR) described below to the Office of Management and Budget (OMB) for 
its review and approval and invites public comment. This renewal 
collection of information is for the National Consumer Complaint 
Database (NCCDB), which is an online interface allowing consumers, 
drivers and others to file complaints against unsafe and unscrupulous 
companies and/or their employees, including shippers, receivers and 
transportation intermediaries, depending on the type of complaint. 
These complaints cover a wide range of activities, including but not 
limited to driver harassment, coercion, movement of household goods, 
financial responsibility instruments for brokers and freight 
forwarders, Americans with Disability Act (ADA), Electronic Log Device 
(ELD), Medical Review Officer (MRO), and Substance Abuse Practitioner 
(SAP) complaints. FMCSA requests approval to renew the ICR titled 
``National Consumer Complaint Database'' covered by OMB Control Number 
2126-0067 in order to continue to collect consumer complaint 
information so FMCSA can use complaint data to take enforcement action, 
better inform FMCSA policies for safer motor carrier operations, and 
improve consumer protection.

DATES: We must receive your comments on or November 2, 2021.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2021-0089 using any of the 
following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Services; U.S. Department of Transportation, 
1200 New Jersey Avenue SE, West Building, Ground Floor, Room W12-140, 
Washington, DC 20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE, Washington, DC, between 9 a.m. 
and 5 p.m. E.T., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments, see 
the Public Participation heading below. Note that all comments received 
will be posted without change to https://www.regulations.gov, including 
any personal information provided. Please see the Privacy Act heading 
below.
    Docket: For access to the docket to read background documents or 
comments received, visit https://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: In accordance with 5 U.S.C. 553(c), DOT solicits 
comments from the public to better inform its rulemaking process. DOT 
posts these comments, without edit, including any personal information 
the commenter provides, to www.regulations.gov, as described in the 
system of records notice (DOT/ALL-14 FDMS), which can be reviewed at 
www.dot.gov/privacy.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal website. If you want us to notify you 
that we received your comments, please include a self-addressed, 
stamped envelope or postcard, or print the acknowledgement page that 
appears after submitting comments online. Comments received after the 
comment closing date will be included in the docket and will be 
considered to the extent practicable.

FOR FURTHER INFORMATION CONTACT: Ms. Donnice Wagoner, Department of 
Transportation, Federal Motor Carrier Safety Administration, Commercial 
Enforcement and Investigations Division/MC-ECC, West Building 6th 
Floor, 1200 New Jersey Avenue SE, Washington, DC 20590. Telephone: 202-
366-8045. email: [email protected].

SUPPLEMENTARY INFORMATION:

Background

    The FMCSA maintains online information and resources to assist 
drivers, others in the motor carrier industry, and members of the 
general public in filing safety complaints regarding household goods 
(HHG) carriers, hazardous material (HM) carriers, property carriers, 
cargo tank facilities, passenger carriers, electronic log devices 
(ELD), and Medical Review Officers (MRO) and Substance Abuse 
Professionals (SAP) reporting to the Agency's Drug and Alcohol 
Clearinghouse. There is also information pertaining to the filing of 
consumer complaints, particularly regarding HHG transportation and ADA 
compliance.\1\

[[Page 49595]]

This online interface is known as the National Consumer Complaint 
Database (NCCDB). The NCCDB has contributed to safer motor carrier 
operations on our nation's highways by identifying carriers for 
investigations and improved consumer protection by ensuring moving 
companies use fair business practices. FMCSA uses the information 
collected in the NCCDB to monitor and induce non-compliant regulated 
entities to achieve and maintain compliance.
---------------------------------------------------------------------------

    \1\ The U.S. Department of Transportation (DOT) maintains 
reporting and other requirements for over-the-road buses (OTRBs) 
under its Americans with Disabilities Act (ADA) regulations. (For a 
complete listing of the DOT's ADA regulations, see 49 CFR parts 37 
and 38.)
---------------------------------------------------------------------------

    The NCCDB grew out of a telephone hotline known as the Safety 
Violation Hotline Service. Congress mandated this hotline in Section 
4017 of the ``Transportation Equity Act of the 21st Century,'' Public 
Law 105-178, 112 Stat. 107, June 9, 1998. The Motor Carrier Safety 
Improvement Act of 1999, Pubic Law 106-159, 113 Stat. 1748, December 9, 
1999, created the Federal Motor Carrier Safety Administration and 
section 213 of the Act expanded the Safety Violation Hotline Service to 
include a 24-hour operation. On August 10, 2005, Congress enacted the 
Safe, Accountable, Flexible, and Efficient Transportation Equity Act: A 
Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144. 
Section 4214 of SAFETEA-LU requires DOT to create a system to record 
and log aggregate complaint information regarding violations of the 
Federal Motor Carrier Safety Regulations.
    The NCCDB fulfills the requirements of these mandates. Complaints 
are accepted through the NCCDB in connection with other statutory 
mandates, including, but not limited to, protection of drivers against 
harassment and coercion under sections 32301(b) and 32911, 
respectively, of the Moving Ahead for Progress in the 21st Century Act, 
Public Law 112-141, 126 Stat. 405. The NCCDB also accepts complaints 
from interested parties regarding third party intermediaries (brokers 
and freight forwarders) and their associated financial responsibility 
instruments.
    Title: National Consumer Complaint Database.
    OMB Control Number: 2126-0067.
    Type of Request: Information collection request renewal.
    Respondents: Consumers, Drivers, and Other Participants in the 
Motor Carrier Industry.
    Estimated Number of Respondents: 18,546 respondents.
    Estimated Time per Response: 15 minutes.
    Expiration Date: February 28, 2022.
    Frequency of Response: On occasion.
    Estimated Total Annual Burden: 4,638 hours [18,546 respondents x 1 
response per respondent x 15 minutes per response = 4,638]. Note that 
estimates may not match exactly due to rounding.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research and Registration.
[FR Doc. 2021-19079 Filed 9-2-21; 8:45 am]
BILLING CODE 4910-EX-P
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