Intent To Request Revision From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey, 47134-47135 [2021-17947]

Download as PDF 47134 Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices System of Records. This is a new information collection and, therefore, there are no changes. The Office of Management and Budget is particularly interested in comments which: 1. Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; 2. Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; 3. Enhance the quality, utility, and clarity of the information to be collected; and 4. Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. Analysis Agency: Department of Homeland Security (DHS). Title: DHS Civil Rights and Civil Liberties Complaint and Privacy Waiver Form. OMB Number: 1600–NEW. Frequency: On Occasion. Affected Public: Members of the Public or non-government organizations. Number of Respondents: 692. Estimated Time per Respondent: 1. Total Burden Hours: 692. Robert Dorr, Executive Director, Business Management Directorate. [FR Doc. 2021–17959 Filed 8–20–21; 8:45 am] BILLING CODE 9112–FL–P DEPARTMENT OF HOMELAND SECURITY Transportation Security Administration jbell on DSKJLSW7X2PROD with NOTICES Intent To Request Revision From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey Transportation Security Administration, DHS. ACTION: 60-Day notice. AGENCY: The Transportation Security Administration (TSA) invites public comment on one currently approved SUMMARY: VerDate Sep<11>2014 18:11 Aug 20, 2021 Jkt 253001 Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652–0013, that we will submit to OMB for a revision in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure customer satisfaction with their aviation security screening experience in an effort to manage TSA’s performance at the airport more efficiently. DATES: Send your comments by October 22, 2021. ADDRESSES: Comments may be emailed to TSAPRA@tsa.dhs.gov or delivered to the TSA PRA Officer, Information Technology (IT), TSA–11, Transportation Security Administration, 6595 Springfield Center Drive, Springfield, VA 20598–6011. FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above address, or by telephone (571) 227–2062. SUPPLEMENTARY INFORMATION: Comments Invited In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation will be available at http://www.reginfo.gov upon its submission to OMB. Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to— (1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency’s estimate of the burden; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Information Collection Requirement OMB Control Number 1652–0013; Aviation Security Customer Satisfaction Performance Measurement Passenger Survey. TSA, with OMB’s approval, has conducted surveys of passengers at airports nationwide and now seeks approval to continue this effort. The surveys are administered using an PO 00000 Frm 00085 Fmt 4703 Sfmt 4703 intercept methodology. The intercept methodology uses TSA personnel who are not in uniform to approach passengers immediately following their screening experience and offer, but not require, the opportunity to complete a survey. The surveyors will have IDs displayed, showing they are Government employees or contractors. TSA uses the intercept methodology to randomly select passengers to complete the survey (such as by approaching 1 out of every 10 passengers in a given screening area) in an effort to gain survey data representative of the most relevant passenger demographics to capture data from a wide range of passengers, including passengers who— • Travel on weekdays or weekends; • Travel in the morning, mid-day, or evening; • Pass through each of the different security screening locations in the airport; • Are subject to more intensive screening of their baggage or person; and • Experience different volume conditions and wait times as they proceed through the security checkpoints. Each survey includes no more than 10 questions. All questions concern aspects of the passenger’s security screening experience and are designed to help TSA identify areas in need of improvement. Participation is always voluntary. Before each survey collection at an airport, TSA personnel determine whether to offer individuals a chance to participate using a printed card, an online portal accessed with a QR code link, or using a tablet or similar device. The method selected is usually based on the objective of a particular collection. For example, if internet access is limited, a paper based survey would be more appropriate than using tablets displaying an online survey. Passengers may be given an opportunity to respond in writing to the survey questions on the customer satisfaction card and depositing the card in a drop-box at the airport. In other situations, passengers may be provided an opportunity to follow a QR code link to an online survey or following a link listed on a printed card to an online survey). OMB previously approved a total of 82 questions from which the survey questions were selected. TSA is reducing the number of questions to 46 and revising the list of questions to align with OMB Circular No. A–11’s focus areas, such as trust and overall satisfaction, and allow for more meaningful data collection. The new set of questions also creates flexibility to E:\FR\FM\23AUN1.SGM 23AUN1 Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices adapt the questions to new and emerging technology. TSA collects this information to continue to assess customer satisfaction in an effort to manage TSA employee performance more efficiently. TSA is requesting approval of the revision of the information collection. TSA personnel have the capability to conduct this survey at approximately 25 airports each year. Based on prior survey data and research, TSA estimates 384 responses from the passengers at each airport. The average number of respondents is estimated to be 9,600 per year (384 passengers × 25 airports). TSA estimates that the time it takes to complete the survey either online or by writing on the form ranges from 3 to 7 minutes, with an average of 5 minutes (0.083 hours) per respondent. Therefore, the annual burden is 800 hours (9,600 responses × 0.083 hours). Dated: August 17, 2021. Christina A. Walsh, TSA Paperwork Reduction Act Officer, Office of Information Technology. [FR Doc. 2021–17947 Filed 8–20–21; 8:45 am] BILLING CODE 9110–05–P SW, Room 4176, Washington, DC 20410–5000; telephone 202–402–5534 (this is not a toll-free number) or email at Anna.P.Guido@hud.gov for a copy of the proposed forms or other available information. Persons with hearing or speech impairments may access this number through TTY by calling the tollfree Federal Relay Service at (800) 877– 8339. FOR FURTHER INFORMATION CONTACT: Anna P. Guido, Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street SW, Washington, DC 20410; email Anna P. Guido at Anna.P.Guido@hud.gov or telephone 202–402–5535. This is not a toll-free number. Persons with hearing or speech impairments may access this number through TTY by calling the tollfree Federal Relay Service at (800) 877– 8339. Copies of available documents submitted to OMB may be obtained from Ms. Guido. SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is seeking approval from OMB for the information collection described in Section A. A. Overview of Information Collection DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT [Docket No. FR–7039–N–06] 60-Day Notice of Proposed Information Collection: Section 3 Sample Certification Forms Office of Field Policy and Management, HUD. ACTION: Notice. AGENCY: HUD is seeking approval from the Office of Management and Budget (OMB) for the information collection described below. In accordance with the Paperwork Reduction Act, HUD is requesting comment from all interested parties on the proposed collection of information. The purpose of this notice is to allow for 60 days of public comment. SUMMARY: DATES: Comments Due Date: October 22, 2021. Interested persons are invited to submit comments regarding this proposal. Comments should refer to the proposal by name and/or OMB Control Number and should be sent to: Anna P. Guido, Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street jbell on DSKJLSW7X2PROD with NOTICES ADDRESSES: VerDate Sep<11>2014 18:11 Aug 20, 2021 Jkt 253001 Title of Information Collection: Section 3 Sample Certification Forms. OMB Approval Number: 2501–New. Type of Request: New. Form Number: HUD Forms 4736, 4736A, 4736B, 4736C, 4736D. Description of the need for the information and proposed use: This collection is to reflect changes to the Section 3 regulation, published in the Federal Register 9/29/2020 (https:// www.federalregister.gov/documents/ 2020/09/29/2020-19185/enhancing-andstreamlining-the-implementation-ofsection-3-requirements-for-creatingeconomic). The rule at 24 CFR part 75 is effective November 30th, 2020 and replaces the regulations found at 24 CFR part 135. 24 CFR 75.31 provides a number of options for certification that individuals meet the new definitions in the new final rule: (1) For a worker to qualify as a Section 3 worker, one of the following must be maintained: (i) A worker’s self-certification that their income is below the income limit from the prior calendar year; (ii) A worker’s self-certification of participation in a means-tested program such as public housing or Section 8assisted housing; PO 00000 Frm 00086 Fmt 4703 Sfmt 4703 47135 (iii) Certification from a PHA, or the owner or property manager of projectbased Section 8-assisted housing, or the administrator of tenant-based Section 8assisted housing that the worker is a participant in one of their programs; (iv) An employer’s certification that the worker’s income from that employer is below the income limit when based on an employer’s calculation of what the worker’s wage rate would translate to if annualized on a full-time basis; or (v) An employer’s certification that the worker is employed by a Section 3 business concern. (2) For a worker to qualify as a Targeted Section 3 worker, one of the following must be maintained: (i) For a worker to qualify as a Targeted Section 3 worker for public housing financial assistance: (A) A worker’s self-certification of participation in public housing or Section 8-assisted housing programs; (B) Certification from a PHA, or the owner or property manager of projectbased Section 8-assisted housing, or the administrator of tenant-based Section 8assisted housing that the worker is a participant in one of their programs; (C) An employer’s certification that the worker is employed by a Section 3 business concern; or (D) A worker’s certification that the worker is a YouthBuild participant. (ii) For a worker to qualify as a Targeted Section 3 worker for a section 3 project (housing and community development financial assistance): (A) An employer’s confirmation that a worker’s residence is within one mile of the work site or, if fewer than 5,000 people live within one mile of a work site, within a circle centered on the work site that is sufficient to encompass a population of 5,000 people according to the most recent U.S. Census; (B) An employer’s certification that the worker is employed by a Section 3 business concern; or (C) A worker’s self-certification that the worker is a YouthBuild participant. These forms are designed to assist grant recipients and contractors with their recordkeeping requirements found in the regulation. Respondents: HUD recipients of public housing financial assistance, certain HUD recipients of housing and community development financial assistance, certain HUD grantees, public housing residents and other eligible Section 3 workers. Estimated Number of Respondents: E:\FR\FM\23AUN1.SGM 23AUN1

Agencies

[Federal Register Volume 86, Number 160 (Monday, August 23, 2021)]
[Notices]
[Pages 47134-47135]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-17947]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Revision From OMB of One Current Public 
Collection of Information: Aviation Security Customer Satisfaction 
Performance Measurement Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

-----------------------------------------------------------------------

SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
that we will submit to OMB for a revision in compliance with the 
Paperwork Reduction Act (PRA). The ICR describes the nature of the 
information collection and its expected burden. The collection involves 
surveying travelers to measure customer satisfaction with their 
aviation security screening experience in an effort to manage TSA's 
performance at the airport more efficiently.

DATES: Send your comments by October 22, 2021.

ADDRESSES: Comments may be emailed to [email protected] or delivered 
to the TSA PRA Officer, Information Technology (IT), TSA-11, 
Transportation Security Administration, 6595 Springfield Center Drive, 
Springfield, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0013; Aviation Security Customer 
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's 
approval, has conducted surveys of passengers at airports nationwide 
and now seeks approval to continue this effort. The surveys are 
administered using an intercept methodology. The intercept methodology 
uses TSA personnel who are not in uniform to approach passengers 
immediately following their screening experience and offer, but not 
require, the opportunity to complete a survey. The surveyors will have 
IDs displayed, showing they are Government employees or contractors. 
TSA uses the intercept methodology to randomly select passengers to 
complete the survey (such as by approaching 1 out of every 10 
passengers in a given screening area) in an effort to gain survey data 
representative of the most relevant passenger demographics to capture 
data from a wide range of passengers, including passengers who--
     Travel on weekdays or weekends;
     Travel in the morning, mid-day, or evening;
     Pass through each of the different security screening 
locations in the airport;
     Are subject to more intensive screening of their baggage 
or person; and
     Experience different volume conditions and wait times as 
they proceed through the security checkpoints.
    Each survey includes no more than 10 questions. All questions 
concern aspects of the passenger's security screening experience and 
are designed to help TSA identify areas in need of improvement. 
Participation is always voluntary.
    Before each survey collection at an airport, TSA personnel 
determine whether to offer individuals a chance to participate using a 
printed card, an online portal accessed with a QR code link, or using a 
tablet or similar device. The method selected is usually based on the 
objective of a particular collection. For example, if internet access 
is limited, a paper based survey would be more appropriate than using 
tablets displaying an online survey. Passengers may be given an 
opportunity to respond in writing to the survey questions on the 
customer satisfaction card and depositing the card in a drop-box at the 
airport. In other situations, passengers may be provided an opportunity 
to follow a QR code link to an online survey or following a link listed 
on a printed card to an online survey).
    OMB previously approved a total of 82 questions from which the 
survey questions were selected. TSA is reducing the number of questions 
to 46 and revising the list of questions to align with OMB Circular No. 
A-11's focus areas, such as trust and overall satisfaction, and allow 
for more meaningful data collection. The new set of questions also 
creates flexibility to

[[Page 47135]]

adapt the questions to new and emerging technology. TSA collects this 
information to continue to assess customer satisfaction in an effort to 
manage TSA employee performance more efficiently. TSA is requesting 
approval of the revision of the information collection.
    TSA personnel have the capability to conduct this survey at 
approximately 25 airports each year. Based on prior survey data and 
research, TSA estimates 384 responses from the passengers at each 
airport. The average number of respondents is estimated to be 9,600 per 
year (384 passengers x 25 airports). TSA estimates that the time it 
takes to complete the survey either online or by writing on the form 
ranges from 3 to 7 minutes, with an average of 5 minutes (0.083 hours) 
per respondent. Therefore, the annual burden is 800 hours (9,600 
responses x 0.083 hours).

    Dated: August 17, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2021-17947 Filed 8-20-21; 8:45 am]
BILLING CODE 9110-05-P