Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; NOAA Customer Surveys, 33683-33684 [2021-13539]

Agencies

• DEPARTMENT OF COMMERCE
• National Oceanic and Atmospheric Administration

[Federal Register Volume 86, Number 120 (Friday, June 25, 2021)]
[Notices]
[Pages 33683-33684]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-13539]


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DEPARTMENT OF COMMERCE

National Oceanic and Atmospheric Administration


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; NOAA Customer Surveys

    The Department of Commerce will submit the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with the Paperwork Reduction Act of 
1995, on or after the date of publication of this notice. We invite the 
general public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. Public comments were previously requested via the 
Federal Register on March 2, 2021 (86 FR 12179), during a 60-day 
comment period. This notice allows for an additional 30 days for public 
comments.
    Agency: National Oceanic & Atmospheric Administration, Commerce.
    Title: NOAA Customer Surveys.
    OMB Control Number: 0648-0342.
    Form Number(s): None.
    Type of Request: Regular submission [Revision and extension of a 
current information collection.].
    Number of Respondents: 65,860 (197,580 for 3-year period).
    Average Hours per Response: Response time varies from 5 minutes for 
most web surveys to two hours for focus groups or interviews.
    Total Annual Burden Hours: 9,298 (27,894 for 3-year period).
    Needs and Uses: This request is for a revision and extension of a 
currently approved generic information collection.
    This collection follows the guidelines contained in the OMB 
Resource Manual for Customer Surveys. In accordance with Executive 
Order 12862, the National Performance Review, and good management 
practices, National Oceanic and Atmospheric Administration (NOAA) 
offices seek approval to continue to gather customer feedback on 
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance, 
individual offices would use approved questionnaires and develop new 
questionnaires, as needed, by selecting subsets of the approved set of 
collection questions and tailoring those specific questions to be 
meaningful for their particular programs. Surveys currently typically 
include IT and website satisfaction surveys, Weather Service product 
surveys, and National Marine Sanctuary participation surveys, among 
others.
    This generic clearance will not be used to survey any bodies NOAA 
regulates unless precautions are taken to ensure that the respondents 
believe that they are not under any risk for not responding or for the 
contents of their responses, e.g., in no survey to such a population 
will the names and addresses of respondents be required.
    Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical 
ratings from respondents on their satisfaction with various aspects of 
the product or service they obtained--satisfaction with the quality of 
the product, the courtesy of the staff, the format of and documentation 
for data received, and similar standard types of questions. The offices 
using such questions are able to determine which aspects of their 
program need improvement or have improved. Qualitative questions are 
more focused on who is using the product and service, how it is being 
used, and the medium or format in which the respondent would like to 
see data provided.
    NOAA seeks to add new questions to the approved question bank in 
order to more accurately reflect information required by NOAA in order 
to carry out its mission. Additionally, the number of anticipated 
respondents, responses, and burden hours have been updated to more 
accurately reflect the burden imposed by this collection.
    Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or 
Tribal government; Federal government; Farms.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    Legal Authority: Executive Order 12862, Circular A-11.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by

[[Page 33684]]

selecting ``Currently under 30-day Review--Open for Public Comments'' 
or by using the search function and entering either the title of the 
collection or the OMB Control Number 0648-0342.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2021-13539 Filed 6-24-21; 8:45 am]
BILLING CODE 3510-12-P