Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Customer Complaint Form, 31580-31581 [2021-12333]
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lotter on DSK11XQN23PROD with NOTICES1
31580
Federal Register / Vol. 86, No. 112 / Monday, June 14, 2021 / Notices
Instructions: You must include
‘‘OCC’’ as the agency name and ‘‘1557–
0238’’ in your comment. In general, the
OCC will publish comments on
www.reginfo.gov without change,
including any business or personal
information provided, such as name and
address information, email addresses, or
phone numbers. Comments received,
including attachments and other
supporting materials, are part of the
public record and subject to public
disclosure. Do not include any
information in your comment or
supporting materials that you consider
confidential or inappropriate for public
disclosure.
Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
You may review comments and other
related materials that pertain to this
information collection 1 following the
close of the 30-day comment period for
this notice by the following method:
• Viewing Comments Electronically:
Go to www.reginfo.gov. Click on the
‘‘Information Collection Review’’ tab.
Underneath the ‘‘Currently under
Review’’ section heading, from the dropdown menu select ‘‘Department of
Treasury’’ and then click ‘‘submit.’’ This
information collection can be located by
searching by OMB control number
‘‘1557–0238’’ or ‘‘Procedures to Enhance
the Accuracy and Integrity of
Information Furnished to Consumer
Reporting Agencies under Section 312
of the Fair and Accurate Credit
Transactions Act of 2003.’’ Upon
finding the appropriate information
collection, click on the related ‘‘ICR
Reference Number.’’ On the next screen,
select ‘‘View Supporting Statement and
Other Documents’’ and then click on the
link to any comment listed at the bottom
of the screen.
• For assistance in navigating
www.reginfo.gov, please contact the
Regulatory Information Service Center
at (202) 482–7340.
FOR FURTHER INFORMATION CONTACT:
Shaquita Merritt, OCC Clearance
Officer, (202) 649–5490, Chief Counsel’s
Office, Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the
PRA (44 U.S.C. 3501–3520), Federal
1 On March 12, 2021, the OCC published a 60-day
notice for this information collection, 86 FR 14178.
VerDate Sep<11>2014
17:26 Jun 11, 2021
Jkt 253001
agencies must obtain approval from
OMB for each collection of information
that they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) to include agency requests and
requirements that members of the public
submit reports, keep records, or provide
information to a third party. The OCC
asks that OMB extend its approval of
this collection.
Title: Procedures to Enhance the
Accuracy and Integrity of Information
Furnished to Consumer Reporting
Agencies under Section 312 of the Fair
and Accurate Credit Transactions Act of
2003 (FACT Act).
OMB Control No.: 1557–0238.
Type of Review: Regular.
Description: Pursuant to section 312
of the FACT Act, the OCC issued
guidelines for use by furnishers
regarding the accuracy and integrity of
the information about consumers that
they furnish to consumer reporting
agencies and prescribed regulations that
require furnishers to establish
reasonable policies and procedures for
implementing the guidelines. Section
312 also required the issuance of
regulations identifying the
circumstances under which a furnisher
must reinvestigate disputes about the
accuracy of information contained in a
consumer report based on a direct
request from a consumer.
Twelve CFR 1022.42(a) requires
furnishers to establish and implement
reasonable written policies and
procedures regarding the accuracy and
integrity of consumer information that
they provide to a consumer reporting
agency (CRA).
Twelve CFR 1022.43(a) requires a
furnisher to conduct a reasonable
investigation of a dispute initiated
directly by a consumer in specified
circumstances and with specified
requirements. Duties of furnishers after
they receive a direct dispute notice
include conducting a reasonable
investigation and responding to the
consumer within the time period
applicable if the consumer had elected
to dispute the information through the
CRAs.
Twelve CFR 1022.43(f)(2)
incorporates the statutory requirement
that a furnisher must notify a consumer
by mail or other means (if authorized by
the consumer) not later than five
business days after making a
determination that a dispute is frivolous
or irrelevant. Twelve CFR 1022.43(f)(3)
incorporates the statute’s content
requirements for the notices.
Affected Public: Businesses or other
for-profit.
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Frm 00104
Fmt 4703
Sfmt 4703
Estimated Number of Respondents:
1,032 respondents.
Estimated Total Annual Burden:
185,603 hours.
On March 12, 2021, the OCC
published a 60-day notice for this
information collection, 86 FR 14178. No
comments were received. Comments
continue to be invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
has practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the collection
of information;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) Ways to minimize the burden of
the collection on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the
Comptroller of the Currency.
[FR Doc. 2021–12331 Filed 6–11–21; 8:45 am]
BILLING CODE 4810–33–P
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Information Collection
Renewal; Submission for OMB Review;
Customer Complaint Form
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for comment.
AGENCY:
The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection as required by the Paperwork
Reduction Act of 1995 (PRA). In
accordance with the requirements of the
PRA, the OCC may not conduct or
sponsor, and the respondent is not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number. The OCC is
soliciting comment concerning the
renewal of an existing collection titled
‘‘Customer Complaint Form.’’ The OCC
SUMMARY:
E:\FR\FM\14JNN1.SGM
14JNN1
lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 86, No. 112 / Monday, June 14, 2021 / Notices
also is giving notice that it has sent the
collection to OMB for review.
DATES: You should submit written
comments by July 14, 2021.
ADDRESSES: Commenters are encouraged
to submit comments by email, if
possible. You may submit comments by
any of the following methods:
• Email: prainfo@occ.treas.gov.
• Mail: Chief Counsel’s Office,
Attention: Comment Processing, 1557–
0232, Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
• Hand Delivery/Courier: 400 7th
Street SW, Suite 3E–218, Washington,
DC 20219.
• Fax: (571) 465–4326.
Instructions: You must include
‘‘OCC’’ as the agency name and ‘‘1557–
0232’’ in your comment. In general, the
OCC will publish comments on
www.reginfo.gov without change,
including any business or personal
information provided, such as name and
address information, email addresses, or
phone numbers. Comments received,
including attachments and other
supporting materials, are part of the
public record and subject to public
disclosure. Do not include any
information in your comment or
supporting materials that you consider
confidential or inappropriate for public
disclosure.
Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
You may review comments and other
related materials that pertain to this
information collection 1 following the
close of the 30-day comment period for
this notice by the following method:
• Viewing Comments Electronically:
Go to www.reginfo.gov. Click on the
‘‘Information Collection Review’’ tab.
Underneath the ‘‘Currently under
Review’’ section heading, from the dropdown menu select ‘‘Department of
Treasury’’ and then click ‘‘submit.’’ This
information collection can be located by
searching by OMB control number
‘‘1557–0232’’ or ‘‘Consumer Complaint
Form.’’ Upon finding the appropriate
information collection, click on the
related ‘‘ICR Reference Number.’’ On the
next screen, select ‘‘View Supporting
Statement and Other Documents’’ and
1 On March 17, 2021, the OCC published a 60-day
notice for this information collection, 86 FR 14682.
VerDate Sep<11>2014
17:26 Jun 11, 2021
Jkt 253001
then click on the link to any comment
listed at the bottom of the screen.
• For assistance in navigating
www.reginfo.gov, please contact the
Regulatory Information Service Center
at (202) 482–7340.
SUPPLEMENTARY INFORMATION: Under the
PRA (44 U.S.C. 3501–3520), Federal
agencies must obtain approval from the
OMB for each collection of information
that they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) to include agency requests or
requirements that members of the public
submit reports, keep records, or provide
information to a third party. The OCC
asks that OMB extend its approval of
this collection.
Title: Customer Complaint Form.
OMB Control No.: 1557–0232.
Description: The customer complaint
form was developed as a courtesy for
customers who contact the OCC’s
Consumer Assistance Group (CAG) and
wish to file a formal, written complaint.
The form offers a template for
consumers to use to focus their issues
and identify the information necessary
to provide a complete picture of their
concerns. Use of the form is entirely
voluntary; however, use of the form
does help avoid the processing delays
associated with incomplete complaints
and allows CAG to process complaints
more efficiently.
CAG uses the information included in
a completed form to create a record of
the consumer’s contact, capture
information that can be used to resolve
the consumer’s issues, and provide a
database of information that is
incorporated into the OCC’s supervisory
process.
Type of Review: Regular.
Affected Public: Individuals.
Number of Respondents: 10,000
Total Annual Responses: 10,000.
Frequency of Response: On occasion.
Total Annual Burden Hours: 3,300.
On March 17, 2021, the OCC
published a 60-day notice for this
information collection, 86 FR 14682. No
comments were received. Comments
continue to be invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
shall have practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the collection
of information;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) Ways to minimize the burden of
the collection on respondents, including
PO 00000
Frm 00105
Fmt 4703
Sfmt 4703
31581
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the
Comptroller of the Currency.
[FR Doc. 2021–12333 Filed 6–11–21; 8:45 am]
BILLING CODE 4810–33–P
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Information Collection
Renewal; Submission for OMB Review;
Registration of Mortgage Loan
Originators
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for
comment.
AGENCY:
The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection as required by the Paperwork
Reduction Act of 1995 (PRA). In
accordance with the requirements of the
PRA, the OCC may not conduct or
sponsor, and respondents are not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number. The OCC is
soliciting comment concerning the
renewal of its information collection
titled, ‘‘Registration of Mortgage Loan
Originators.’’ The OCC also is giving
notice that it has sent the collection to
OMB review.
DATES: You should submit written
comments by: July 14, 2021.
ADDRESSES: Commenters are encouraged
to submit comments by email, if
possible. You may submit comments by
any of the following methods:
• Email: prainfo@occ.treas.gov.
• Mail: Chief Counsel’s Office,
Attention: Comment Processing, 1557–
0243, Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
• Hand Delivery/Courier: 400 7th
Street SW, Suite 3E–218, Washington,
DC 20219.
• Fax: (571) 465–4326.
Instructions: You must include
‘‘OCC’’ as the agency name and ‘‘1557–
SUMMARY:
E:\FR\FM\14JNN1.SGM
14JNN1
Agencies
[Federal Register Volume 86, Number 112 (Monday, June 14, 2021)]
[Notices]
[Pages 31580-31581]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-12333]
-----------------------------------------------------------------------
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency
Agency Information Collection Activities: Information Collection
Renewal; Submission for OMB Review; Customer Complaint Form
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Notice and request for comment.
-----------------------------------------------------------------------
SUMMARY: The OCC, as part of its continuing effort to reduce paperwork
and respondent burden, invites the general public and other Federal
agencies to take this opportunity to comment on a continuing
information collection as required by the Paperwork Reduction Act of
1995 (PRA). In accordance with the requirements of the PRA, the OCC may
not conduct or sponsor, and the respondent is not required to respond
to, an information collection unless it displays a currently valid
Office of Management and Budget (OMB) control number. The OCC is
soliciting comment concerning the renewal of an existing collection
titled ``Customer Complaint Form.'' The OCC
[[Page 31581]]
also is giving notice that it has sent the collection to OMB for
review.
DATES: You should submit written comments by July 14, 2021.
ADDRESSES: Commenters are encouraged to submit comments by email, if
possible. You may submit comments by any of the following methods:
Email: [email protected].
Mail: Chief Counsel's Office, Attention: Comment
Processing, 1557-0232, Office of the Comptroller of the Currency, 400
7th Street SW, Suite 3E-218, Washington, DC 20219.
Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
Fax: (571) 465-4326.
Instructions: You must include ``OCC'' as the agency name and
``1557-0232'' in your comment. In general, the OCC will publish
comments on www.reginfo.gov without change, including any business or
personal information provided, such as name and address information,
email addresses, or phone numbers. Comments received, including
attachments and other supporting materials, are part of the public
record and subject to public disclosure. Do not include any information
in your comment or supporting materials that you consider confidential
or inappropriate for public disclosure.
Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice
to www.reginfo.gov/public/do/PRAMain. Find this particular information
collection by selecting ``Currently under 30-day Review--Open for
Public Comments'' or by using the search function.
You may review comments and other related materials that pertain to
this information collection \1\ following the close of the 30-day
comment period for this notice by the following method:
---------------------------------------------------------------------------
\1\ On March 17, 2021, the OCC published a 60-day notice for
this information collection, 86 FR 14682.
---------------------------------------------------------------------------
Viewing Comments Electronically: Go to www.reginfo.gov.
Click on the ``Information Collection Review'' tab. Underneath the
``Currently under Review'' section heading, from the drop-down menu
select ``Department of Treasury'' and then click ``submit.'' This
information collection can be located by searching by OMB control
number ``1557-0232'' or ``Consumer Complaint Form.'' Upon finding the
appropriate information collection, click on the related ``ICR
Reference Number.'' On the next screen, select ``View Supporting
Statement and Other Documents'' and then click on the link to any
comment listed at the bottom of the screen.
For assistance in navigating www.reginfo.gov, please
contact the Regulatory Information Service Center at (202) 482-7340.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal
agencies must obtain approval from the OMB for each collection of
information that they conduct or sponsor. ``Collection of information''
is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to include agency
requests or requirements that members of the public submit reports,
keep records, or provide information to a third party. The OCC asks
that OMB extend its approval of this collection.
Title: Customer Complaint Form.
OMB Control No.: 1557-0232.
Description: The customer complaint form was developed as a
courtesy for customers who contact the OCC's Consumer Assistance Group
(CAG) and wish to file a formal, written complaint. The form offers a
template for consumers to use to focus their issues and identify the
information necessary to provide a complete picture of their concerns.
Use of the form is entirely voluntary; however, use of the form does
help avoid the processing delays associated with incomplete complaints
and allows CAG to process complaints more efficiently.
CAG uses the information included in a completed form to create a
record of the consumer's contact, capture information that can be used
to resolve the consumer's issues, and provide a database of information
that is incorporated into the OCC's supervisory process.
Type of Review: Regular.
Affected Public: Individuals.
Number of Respondents: 10,000
Total Annual Responses: 10,000.
Frequency of Response: On occasion.
Total Annual Burden Hours: 3,300.
On March 17, 2021, the OCC published a 60-day notice for this
information collection, 86 FR 14682. No comments were received.
Comments continue to be invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the OCC, including whether the
information shall have practical utility;
(b) The accuracy of the OCC's estimate of the burden of the
collection of information;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) Ways to minimize the burden of the collection on respondents,
including through the use of automated collection techniques or other
forms of information technology; and
(e) Estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2021-12333 Filed 6-11-21; 8:45 am]
BILLING CODE 4810-33-P